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- Canada
This’s really a news to me. Please provide the link.
Sorry I deleted the post as I didn't think it was relevant to the thread. I'll PM you the link.
This’s really a news to me. Please provide the link.
And therein lies the root of the problem, in my view.Honestly CX-5 itself is not too much problem to you, but the dealer service is a problem, so is the Mazda Canada. So dislike Mazda as you wish like me towards VW and BMW, but there’s nothing perfect in the real world. There’s always something even if you have a Lexus.
And therein lies the root of the problem, in my view.
My dealer and Mazda Canada experiences have been less than stellar and satisfactory, and for that reason alone, I will probably move on to a different brand when the time comes.
Maybe there are some good news dealer experiences that posters can share, but just reading this forum over the past three years, it seems to me there are more negative dealer experiences than positive ones.
Maybe we should take a poll.
It’s going to be one-sided for poor dealer service, although my Mazda dealer is the best among all car brands I’ve owned. Still I took my CX-5 in only for warranty service, nothing else.A poll is a great idea.
Actually you don’t have to. These 2 rear disk calipers are not too expensive to replace. I was fully prepared to replace 2 rear calipers by myself had my Mazda dealer not wanted to honor the TSB. The parts needed are:As a note, I have never had an issue in previous years with my protégé, Mazda 3 hatch, 323 or b4000. I even liked the cx5 so much I dropped 40gs CAD on it brand new with a 4 yr/unlimited km's warranty.
Unfortunately, it would seem I'm stuck with these faulty calipers until I retire the car or sell it.
CX-5 | ||||
Part Name | Part Number | Q’ty | MSRP | Sale Price |
CALIPER (R) | KAY0-26-61XA | 1 | $178.51 | $127.44 |
CALIPER (L) | KAY0-26-71XA | 1 | $181.13 | $129.31 |
GASKET | 9956-21-000 | 4 | $2.78 | $2.09 |
SEAL KIT, MOTOR | KAY0-26-44Z | 2 | $15.10 | $11.33 |
PAD SUB SET, | KAY0-26-48Z | 1 | $80.78 | $58.64 |
PLATE, DISC | K011-26-251B / K011-26-251C | 2 | $99.95 | $72.55 |
Anyone with a 2016 cx5 and EPB is being lied to about their rear brakes. The dealer and mazda canada has blamed mine on "rusty brake pins", which is total bs as the pins have gotten lubed every year as i had to replace the brake pads every year and rotors twice. One of my coworkers has the same car but only 40k kms and they did the brakes once under warranty and have now told him the second time he needed rear brakes that the problem is due to using the "enhanced cruise control" system. lolol, guess the front brakes are just along for the ride then? Or maybe their unqualified service staff just don't know what brake bias is.
They are outright making these excuses up to avoid paying for the faulty calipers.
I will never buy a mazda product again and wouldn't recommend these crapmobiles to my worst enemy.
It’s going to be one-sided for poor dealer service, although my Mazda dealer is the best among all car brands I’ve owned. Still I took my CX-5 in only for warranty service, nothing else.
Mine are being fixed now. 32K miles never felt an issue but heard noises and ignored it. Mazda evaluated that pads and rotors are fine and did not warrant replacement. They only replaced the Caliper. I asked my advisor for pics for my reference he said his foreman did not save those.
If s*** hits the fan I can point out that I had insisted this be looked at. What my experience was instead of being upfront about the issue - they have delayed and denied it and said my warranty is out which is not . My warranty is over in 12 days.
This TSB has been discussed many times here since Anchorman posted the the latest official document as Mazda had gone through several different fixes and failed. I was lucky that I persuaded the master tech at my Mazda dealer replaced rear brake calipers*rotors*and pads based on this TSB right before my 3-year / 36,000-mile new-car warranty expired although my EPB brake dragging issue at the time was very minimum. I knew my 2016 CX-5 needed newer irevised rear calipers or the problem will be there which would cause noise and early and uneven rear brake pads wear. Some even experienced total lock-up on the highway due to extremely hot rear brake system from continuously dragging. All 2016 CX-5's with EPB assembled before September 9, 2016 will have older version of rear calipers and will have this issue sooner or later.
See the attachment for details:
TSB R052/16C - Noise from REAR BRAKE/Trace of Rear Brake Dragging
If you’re going to keep your 2016 CX-5 for a while, you should replace the factory rear brake calipers with a pair of revised ones. They’re not that expensive anyway ($178.51(R) and $181.13(L) MSRP). Just make sure the new OEM rear brake calipers have the date code stamped after 9/7/2016.I have 137K on my CX5 2016 and have now the right rear brake scrape noise. Got new rotors and pads. The old pads showed twice the war as the left rear pads. I did the test on the TSB and there are no symptoms of the Emergency Brake not releasing. Should I just get that caliper serviced or replaced? Where would you go? Dealer or trusted mechanic? I am out of warranty.
Thanks for your prompt reply. After examining the brake pads that were removed the ware on both was pretty even. So to my relief, I don’t think I have a caliper issue. I think the problem is the radar cruise control. The backs wore out three times faster than the front pads. So I’m either going to use less cruise control or check the pads more often.If you’re going to keep your 2016 CX-5 for a while, you should replace the factory rear brake calipers with a pair of revised ones. They’re not that expensive anyway ($178.51(R) and $181.13(L) MSRP). Just make sure the new OEM rear brake calipers have the date code stamped after 9/7/2016.
EPB Caliper Question
You did the test on the TSB and there’re no symptoms of the EPB not releasing. BUT your old right rear pads showed twice the wear as the left rear pads with scraping noise. This’s a typical sigh of EPB dragging and meets the requirement of caliper replacement stated in the TSB (picture in right):
View attachment 302258
it's not the radar cruise control. Most SUVs have rear brake bias todayThanks for your prompt reply. After examining the brake pads that were removed the ware on both was pretty even. So to my relief, I don’t think I have a caliper issue. I think the problem is the radar cruise control. The backs wore out three times faster than the front pads. So I’m either going to use less cruise control or check the pads more often.