2016 rear brake TSB resolution

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Ottawa, Ontario
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17 Mazda 6 GT
Honestly CX-5 itself is not too much problem to you, but the dealer service is a problem, so is the Mazda Canada. So dislike Mazda as you wish like me towards VW and BMW, but there’s nothing perfect in the real world. There’s always something even if you have a Lexus.
And therein lies the root of the problem, in my view.
My dealer and Mazda Canada experiences have been less than stellar and satisfactory, and for that reason alone, I will probably move on to a different brand when the time comes.
Maybe there are some good news dealer experiences that posters can share, but just reading this forum over the past three years, it seems to me there are more negative dealer experiences than positive ones.
Maybe we should take a poll.
 

sm1ke

Work In Progress..
Moderator
Contributor
:
Canada
:
'18 CX-9 Signature
And therein lies the root of the problem, in my view.
My dealer and Mazda Canada experiences have been less than stellar and satisfactory, and for that reason alone, I will probably move on to a different brand when the time comes.
Maybe there are some good news dealer experiences that posters can share, but just reading this forum over the past three years, it seems to me there are more negative dealer experiences than positive ones.
Maybe we should take a poll.

A poll is a great idea.
 

yrwei52

2016 Mazda CX-5 GT AWD w/Tech Pkg
Contributor
:
Plano, Texas, USA
A poll is a great idea.
It’s going to be one-sided for poor dealer service, although my Mazda dealer is the best among all car brands I’ve owned. Still I took my CX-5 in only for warranty service, nothing else.
 

Antoine

Administrator
For those of us who are dissatisfied with Canadian Mazda Dealers, express that directly to Mazda Canada. Tell them (respectfully) in multiple ways (email, phone, letters, to official social media accounts etc). Your Mazda Dealer experience shouldn’t be like this of course but please note Mazdas247 is not a place to rant and spread negativity, we’re also not Mazda...What we are is a Community that helps people learn about and enjoy Mazdas.
 

yrwei52

2016 Mazda CX-5 GT AWD w/Tech Pkg
Contributor
:
Plano, Texas, USA
As a note, I have never had an issue in previous years with my protégé, Mazda 3 hatch, 323 or b4000. I even liked the cx5 so much I dropped 40gs CAD on it brand new with a 4 yr/unlimited km's warranty.

Unfortunately, it would seem I'm stuck with these faulty calipers until I retire the car or sell it.
Actually you don’t have to. These 2 rear disk calipers are not too expensive to replace. I was fully prepared to replace 2 rear calipers by myself had my Mazda dealer not wanted to honor the TSB. The parts needed are:

CX-5
Part NamePart NumberQ’tyMSRPSale Price
CALIPER (R)KAY0-26-61XA1$178.51$127.44
CALIPER (L)KAY0-26-71XA1$181.13$129.31
GASKET9956-21-0004$2.78$2.09
SEAL KIT, MOTORKAY0-26-44Z2$15.10$11.33
PAD SUB SET,KAY0-26-48Z1$80.78$58.64
PLATE, DISCK011-26-251B /
K011-26-251C
2$99.95$72.55
 
I had to argue with my dealer about this as well. Turns out there is a VIN range and the latest 16.5s (what I had at the time)were not included in the TSB.

My issues(overhearing passenger brakes) were a result of mileage and corrosion. I replaced the pads and rotors and didn’t have any issues for the 20k I had it before trading.

It’s not covered under powertrain. If you’re out of warranty, can’t expect them to do anything about it.
 
:
2016.5 CX-5 GT AWD titanium/black 2016 Miata Club ST MT white
Anyone with a 2016 cx5 and EPB is being lied to about their rear brakes. The dealer and mazda canada has blamed mine on "rusty brake pins", which is total bs as the pins have gotten lubed every year as i had to replace the brake pads every year and rotors twice. One of my coworkers has the same car but only 40k kms and they did the brakes once under warranty and have now told him the second time he needed rear brakes that the problem is due to using the "enhanced cruise control" system. lolol, guess the front brakes are just along for the ride then? Or maybe their unqualified service staff just don't know what brake bias is.

They are outright making these excuses up to avoid paying for the faulty calipers.

I will never buy a mazda product again and wouldn't recommend these crapmobiles to my worst enemy.


I'm sorry to hear of your problems but your opening statement is simply not true. I have a 2016.5 CX w/EPB and I have zero brake issues and have been lied to by Mazda zero times.

Sounds like you need a different dealership.
 

sm1ke

Work In Progress..
Moderator
Contributor
:
Canada
:
'18 CX-9 Signature
It’s going to be one-sided for poor dealer service, although my Mazda dealer is the best among all car brands I’ve owned. Still I took my CX-5 in only for warranty service, nothing else.

I like the idea of a poll because it gives the reader an opportunity to provide "yes/no" type input. We would essentially be asking readers how their Mazda dealer and Mazda Corporate experiences were, so there is equal opportunity for each answer. Most of the time people come to forums searching for answers to problems or to vent/complain about something, it's kind of rare to see someone join up to praise something (though it has happened more often recently).

IMO they should be separate polls as the dealers and the corporate offices are separate entities.

Anyway, sorry for the off-topic discussion, let's get back on track. Thanks!
 

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