I'm going in Monday for them to check my tranny fluid!
Their Service Manager just called and told me that it was a sealed unit. I pulled up the "How To Check It" document that has been posted here (I could find any Mazda Doc# references on it), and told the guy that it's right in front of me, it's got a dipstick, there's a marker on it for the proper level.
He said:
-Mazda does not like them messing with the transmissions
-They have always been sealed units with just a plug
--Older CX-9s used to have dipsticks and had catastrophic failures when people did flushes
He then pulled up docs by my VIN, and said "The dipstick must be a new thing with the turbo." I did not argue.
I reiterated that I at least wanted some eyeballs on this so I can start out my ownership with some peace of mind regarding fluid levels...factories are not perfect places.
So I go in Monday to have it checked.
As an aside, he's been in service with the Flow group (lots of different dealerships) for 15 years, and Mazda Svc Mgr for 5 of those. He has 2 techs at this location. They have no customer work these days, he's got them doing busy work. I got to pick my day & time to stop by. I gotta wait outside, the lounge has been quarantined (the coffee sucks, anyway.)
I have to add that with all the faults & omissions we've found in the user manual, I'm not certian how much of this is the dealer's fault and how much of it is due to Mazda. I wonder how imperfect dealer communication is. If they are told "Never touch the transmission," then there's room for plausible deniability.
edit to add: I just got the email confirmation for my appointment. The last time I had service it listed the things that were on the ticket (oil change, rotate tires), but cheching the tranny fluid was omitted. This one has the heading CUSTOMER REQUESTS and there's nothing listed underneath it. Apparently, there is no "Check Transmission Fluid" as a requested service in their system.