Well the dealer agreed to replace the entire oil pan, under warranty! So that's great news! Hopefully that, plus the resetting of the EGR, and all will be well!
Thanks to everyone for taking the time to respond!
So here is the latest I update:
They said the EGR was just something that needed to be "reset" on the programming, like a computer glitch.
They said the oil sensor was likely damaged but they initially tried to pass the blame onto us saying it could be due to bottoming out and the only way to...
Thank you all for very helpful information! We have an appointment (at a different Mazda, not the one we bought it from) today. Hopefully they can diagnose the issue and it is covered under warranty...that would be the best case scenario! I will come back to report the findings on that.
We never even were able to confirm the oil pan was cracked; we took it to 3 dealerships, only 1 out of 3 said that...so maybe that was a ploy to charge us for something we didn't need? IDK
The warranty is 3 yrs/36,000 miles and I've reached 48,000 miles so I am out of the warranty period I believe.
We bought a brand new 2017 CX9 Grand Touring 2WD and it has been quite a headache for the last two years. Did we get a lemon or are these normal problems? We own a Toyota that is a 2012 (original owners) and we've never had one single problem with that car.
It started with oil leaking. One...
Yes, they were very eager to make us happy and to choose them. I love that in customer service industries. (Side rant: it seems like no one actually "tries" in sales anymore. Some of the dealerships just seemed so apathetic as to whether we bought there.)
As far as the car:
Grand Touring FWD
No that's the only thing not tinted so far. We have the factory tint on the I back and 35% installed by the dealer on the front driver//passenger side. We're going to look into the clear tint for the front window, hopefully that will allow a dark tint without actually breaking any tint laws!
We ended up going with Town North Mazda in Richardson. We worked with Will and Alex. They were both very nice, quick to respond and offered us a great deal (we think). I would definitely recommend them!
Thanks for everyone's input. Ray, Town North has been narrowed down as one of our top 3 choices but they are the only on who don't have the color we prefer. So I'm communicating with them now about that. Thanks again...looking forward to Saturday when I can join (hopefully) the CX-9 club (2thumbs)