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- CX-5 GT AWD
We have a 2016 CX-5 GT no tech (Canada, picked up Nov 2015).
The girlfriend was driving home from work last Friday (Feb 19) and 5 km into her trip she called me and said "the alternator is dead". She explained that the cruise control light and wrench light turned off and then the radio went off but the engine was still on. The same thing happened in her previous honda civic where all the dash lights went off, then the radio, then the engine - so she thought she better pull over before she gets hit from behind on the single lane country road she was driving on. She pulls over, turns off the engine, then try to turn it back on but nothing - no lights anywhere. Brand new CX-5 GT left her stranded in the first 3 months of ownership. She tried numerous times to start the car to the point that she couldn't depress the brake pedal anymore. I just told her to call the mazda road side assistance and have it towed to the dealership.
I met her there and spoke to the service manager and at first he thought it was a dead battery or loose battery connection. Went out to the car and he layed on the horn and it was working properly so the battery and connection seems fine. He then checked and replace the fob battery and still no luck with starting. Although he was able to start it by pressing the push start with the fob - the emergency start method. At this point we had to leave to make it to an appointment so they set us up with a rental. We got a call at the end of the day from the service manager and he told us that they managed to get the car to start properly now and all the tech did was follow instructions in his diagnostic book and unplug a connector behind the dash and reconnect it. The tech only completed just step 1 of the diagnostic which was to inspect the connector, and all he did was unplug and reconnect it. He didn't tell me which connector but he told me it wasn't in a place where we could've accidentally pulled on it or kicked it loose.
It's day 4 now and they're still waiting to hear from Mazda engineer to see how to proceed. Service manager didn't want us driving it until he hears back and frankly I don't want my girlfriend driving it.
Anybody gone through this? Did you end up finding what caused it? (bang)
The girlfriend was driving home from work last Friday (Feb 19) and 5 km into her trip she called me and said "the alternator is dead". She explained that the cruise control light and wrench light turned off and then the radio went off but the engine was still on. The same thing happened in her previous honda civic where all the dash lights went off, then the radio, then the engine - so she thought she better pull over before she gets hit from behind on the single lane country road she was driving on. She pulls over, turns off the engine, then try to turn it back on but nothing - no lights anywhere. Brand new CX-5 GT left her stranded in the first 3 months of ownership. She tried numerous times to start the car to the point that she couldn't depress the brake pedal anymore. I just told her to call the mazda road side assistance and have it towed to the dealership.
I met her there and spoke to the service manager and at first he thought it was a dead battery or loose battery connection. Went out to the car and he layed on the horn and it was working properly so the battery and connection seems fine. He then checked and replace the fob battery and still no luck with starting. Although he was able to start it by pressing the push start with the fob - the emergency start method. At this point we had to leave to make it to an appointment so they set us up with a rental. We got a call at the end of the day from the service manager and he told us that they managed to get the car to start properly now and all the tech did was follow instructions in his diagnostic book and unplug a connector behind the dash and reconnect it. The tech only completed just step 1 of the diagnostic which was to inspect the connector, and all he did was unplug and reconnect it. He didn't tell me which connector but he told me it wasn't in a place where we could've accidentally pulled on it or kicked it loose.
It's day 4 now and they're still waiting to hear from Mazda engineer to see how to proceed. Service manager didn't want us driving it until he hears back and frankly I don't want my girlfriend driving it.
Anybody gone through this? Did you end up finding what caused it? (bang)
Maybe you could give them the TSB number I posted on the other thread. It might not be the problem, but it would give them something to do other than driving your car all day!
