Problem with volume button on steering wheel

femalien

Member
I have a new CX-5 AWD Touring with Tech & Bose/MR packages. I've only had it for a couple of days, but I've noticed that sometimes (actually, more often than not) when I press the "volume down" button on the steering wheel, it actually increases the volume on the playback. Volume up increases the level as well - the only way to lower it is with the dial. This doesn't happen 100% of the time, and I've been trying to figure out if there's a certain situation which will cause it to happen, but it appears to be random. Today it seemed like probably a good 80% of the time I pressed the button, the volume went up. It's happened both on Bluetooth and on FM radio. Switching from one to the other will usually temporarily fix it, and sometimes it temporarily fixes itself. Going to call the dealer about it but curious if anyone else has had this problem?
 
I have not experienced this so far (1 month of ownership).
 
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