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View Full Version : CX-5 reliability -- let's get better information ASAP



P5w3kids
04-03-2012, 05:03 PM
I wanted more up-to-date car reliability information that made the differences between cars clearer. So a few years ago I started getting people together to make this possible. TrueDelta now updates actual repair frequencies, not just dots, four times a year, to provide initial stats on new models sooner then track cars closely as they age.

Thanks in part to the help of Antoine and members of this forum, for which I'm very grateful, we've been providing reliability stats for many Mazda models (including the Protege5, which I drive) for years now. I'd love to do the same for the CX-5, just a matter of how soon enough owners get involved.

Participants simply report repairs the month after they occur on a one-page survey. When there are no repairs, they simply report an approximate odometer reading four times a year, following the end of each quarter.

To encourage participation, participants receive full access to all results, not just those for the CX-5, for free. I'll share results for the CX-5 in this thread after each update.

For the details, and to sign up to help out:

Car reliability research (http://www.truedelta.com/reliability.php)

Orangutan
04-03-2012, 09:15 PM
Karesh? Hi! Didn't know you frequented these parts.

P5w3kids
04-04-2012, 12:09 PM
Only for the past eight years!

IslandTractor
04-04-2012, 02:16 PM
As someone who has filled out the data forms for my CX9, I find responding to TrueDelta surveys to be as painless and simple as any I have ever done. I especially like the upfront directions and links in the email that take you directly to where you need to be rather than dumping the respondent into some home page without good navigation. I also like that it is easy to check on the pooled data without jumping through hoops once you've entered the data update. I'd give feedback on how easy it is to record repair data but in two years I haven't had my CX9 into the shop except for oil changes so have had nothing to report. Keep it up, it is a valuable source of information to supplement car reviews and the larger but more difficult to interpret CR reports.

BadApple
04-04-2012, 05:39 PM
I signed up and will be doing my part (thumb)

P5w3kids
04-16-2012, 03:03 PM
Thanks! Looks like we have eight owners signed up so far. More will be needed to provide stats, but this is a great start!

VK Sefirosu
04-16-2012, 08:23 PM
Signed up here as well ;)

smithsm1984
04-16-2012, 10:23 PM
Signed up!

yetti96
04-19-2012, 03:33 PM
I signed up the day I traded our car in for the CX-5, and added it to the garage. I have been doing this for a few years, great resource.

Puja McGriddle
04-30-2012, 03:28 PM
I'll enroll.

P5w3kids
09-25-2012, 01:48 PM
Sorry, I've been away from all forums for a while, got buried in work for the site.

We have posted an initial result for the CX-5--hardly any repairs reported so far. We'll have a much more solid stat based on much more data in November. The more people participate, the more precise this stat will be.

Those of you who are already participating, thanks for making these stats possible. Not yet signed up? Details here:

Car reliability research (http://www.truedelta.com/reliability.php)

IHeartGroceries
09-26-2012, 12:55 PM
Just some constructive criticism here, but this type of survey, based solely on personal initiative, I feel like may lead to at least partially skewed results, favoring particularly on the negative side. For example, consumers tend to voice their displeasure more often than voicing their satisfaction.

Anyway, when I get a chance, I'll register. It is still a neat resource.

MazdaDriverNJ
09-27-2012, 10:40 PM
Signed up!

Gregx-5
10-05-2012, 08:37 AM
I'm signing up for completely neutral reasons. So I'm doing my part to keep the results honest

banjroto
10-05-2012, 10:43 AM
Signed up.

aeglaeca
10-05-2012, 11:53 AM
Count me in.

Exspeedaway
10-05-2012, 05:11 PM
Signed me up!!

P5w3kids
10-07-2012, 11:54 AM
Thanks, guys!

52 owners now signed up, a great start for a 2013.

ReManG
10-07-2012, 12:35 PM
Signed up as well....

P5w3kids
10-15-2012, 02:36 PM
Just some constructive criticism here, but this type of survey, based solely on personal initiative, I feel like may lead to at least partially skewed results, favoring particularly on the negative side. For example, consumers tend to voice their displeasure more often than voicing their satisfaction.

Anyway, when I get a chance, I'll register. It is still a neat resource.

This survey is structured very differently from others, requiring a response following each quarter even if there has been no repair. This seems to work, as we have quite a few models where over 90% of owners report no repairs.

Updated stat next month. Great involvement by CX-5 owners, but more is always better.


Car reliability research (http://www.truedelta.com/reliability.php)

P5w3kids
12-26-2012, 12:28 PM
Now up to 69, outstanding, thanks everyone!

We've started providing reliability stats for the CX-5 as well. So far, with a reported repair frequency of 25 repair trips per 100 cars per year, it's much better than average.

We'll have further updates in February and May. The more owners participate, the more precise these will be.


To see how competitors compare, and to sign up to help:


Mazda CX-5 reliability ratings and comparisons (http://www.truedelta.com/Mazda-CX-5/reliability-1093)

popeyecahn
01-04-2013, 02:06 AM
Should be 70 now, I added my recent acquisition today when I checked on the reliability survey for my Elantra. I'll make sure to add any details etc as they occur.

P5w3kids
01-28-2013, 04:00 PM
Now 86. The CX-5 should be the first 2013 model to crack 100. But how soon?

Car reliability research (http://www.truedelta.com/reliability.php)

P5w3kids
06-23-2013, 10:59 AM
Now over 100 2013s. Will the CX-5 also be the first with 100 2014s? Off to a strong start.

We've updated our reliability stats for the CX-5 to include owner experiences through March 31, 2013.


The reported repair frequency, 38 repair trips per 100 cars per year, is moderate.


We'll have further updates in August and in November.


To see how competitors compare, and to sign up to help:


Mazda CX-5 reliability ratings and comparisons (http://www.truedelta.com/Mazda-CX-5/reliability-1093)

MyBlueCX-5
06-23-2013, 11:08 AM
Signed up... 2014 CX-5

CX-5tormtrooper
06-23-2013, 12:03 PM
Thanks for bumping, just signed up as well.

propofol
06-23-2013, 07:30 PM
Signed up as well.

jb's2014CX5
06-23-2013, 10:53 PM
JUst add my 2014 GT

costermonger
06-24-2013, 12:08 AM
Signed up. Thanks for bumping.

P5w3kids
09-19-2013, 01:05 PM
We've updated our reliability stats for the CX-5 to include owner experiences through June 30, 2013. (Another source is about 14 months behind.)

Repair frequencies, in terms of repair trips per 100 cars per year:

2014 CX-5: 42, moderate
2013 CX-5: 28, moderate

We have two additional statistics, "Nada-odds" and "Lemon-odds", to indicate the percentage of cars with no repairs in the past year and those that required 3+ trips to the repair shop:

2013 CX-5: 84, < 1

We'll have further updates in November and February.

To view competitors' scores and descriptions of reported repairs, and to sign up to help:

Mazda CX-5 reliability ratings and comparisons (http://www.truedelta.com/Mazda-CX-5/reliability-1093)

P5w3kids
12-19-2013, 12:16 PM
We've updated our reliability stats for the CX-5 to include owner experiences through September 30, 2013.

Repair frequencies, in terms of repair trips per 100 cars per year:

2014 CX-5: 26, low
2013 CX-5: 31, moderate

We have two additional statistics, "Nada-odds" and "Lemon-odds", to indicate the percentage of cars with no repairs in the past year and those that required 3+ trips to the repair shop:

2013 CX-5: 82, 2

We'll have further updates in February and in May. The more owners participate, the more comprehensive and precise these will be.

To see how competitors compare, and to sign up to help improve this information:

Mazda CX-5 reliability ratings and comparisons (http://www.truedelta.com/Mazda-CX-5/reliability-1093)

fbangie
12-19-2013, 05:00 PM
Just signed up and completed the survey myself. Interesting stuff.

P5w3kids
03-05-2014, 02:16 PM
We've updated our reliability stats for the CX-5 to include owner experiences through December 31, 2013.

Repair frequencies, in terms of repair trips per 100 cars per year:

2014 CX-5: 23, low
2013 CX-5: 25, low

We have two additional statistics, "Nada-odds" and "Lemon-odds", to indicate the percentage of cars with no repairs in the past year and those that required 3+ trips to the repair shop:

2013 CX-5: 81, 1

We'll have further updates in May and in August. The more owners participate, the more comprehensive and precise these will be.

To see the repairs behind these stats, and to sign up to help improve this information:

Mazda CX-5 reliability ratings and comparisons (http://www.truedelta.com/Mazda-CX-5/reliability-1093)

daveyhampton
03-05-2014, 04:35 PM
Im in! Cx5 arrives on 15th according to my dealer so will be fully involved from then

P5w3kids
06-06-2014, 02:27 PM
Our reliability stats for the CX-5 now include owner experiences through March 31, 2014, making them nearly a year ahead of other sources.

Repair frequencies, in terms of repair trips per 100 cars per year:

2014 CX-5: 14, low
2013 CX-5: 26, low

We have two additional statistics, "Nada-odds" and "Lemon-odds", to indicate the percentage of cars with no repairs in the past year and those that required 3+ trips to the repair shop:

2014 CX-5: 87, < 1
2013 CX-5: 76, 2

Thank you, once again, everyone who has been helping. Next update in August.

For a deeper dive, including the stats for other cars and repair descriptions, and to sign up to help improve this information:

Mazda CX-5 reliability ratings and comparisons (http://www.truedelta.com/Mazda-CX-5/reliability-1093)

BobF13
06-06-2014, 06:41 PM
Signed up.

pooh6369
06-12-2014, 07:21 PM
I'm in!!!!!

P5w3kids
09-12-2014, 12:12 PM
We've updated our reliability stats for the CX-5 to include owner experiences through June 30, 2014 (making them about 14 months ahead of some others).

Repair frequencies, in terms of repair trips per 100 cars per year:

2014 CX-5: 11, low
2013 CX-5: 27, low

We have two additional statistics, "Nada-odds" and "Lemon-odds", to indicate the percentage of cars with no repairs in the past year and those that required 3+ trips to the repair shop:

2014 CX-5: 89, < 1
2013 CX-5: 78, 2

Next updates in November and in February. The more owners participate, the more comprehensive and precise these will be.

For repair descriptions, the stats of other cars, and to sign up to help improve this information:

Mazda CX-5 reliability ratings and comparisons (http://www.truedelta.com/Mazda-CX-5/reliability-1093)

bazooka joe
09-14-2014, 07:46 PM
long time participant in true delta...just got the cx5! protege is gone but not forgotten :(

P5w3kids
11-17-2014, 02:21 PM
long time participant in true delta...just got the cx5! protege is gone but not forgotten :(

Thanks, Joe!

My P5 is also gone, but not forgotten. Much missed even though I now have an RX-8.

P5w3kids
11-17-2014, 02:21 PM
It's always better to have more people involved in the survey. If you're not yet signed up, and can help improve the precision of our stats:

www.truedelta.com/join

Oldengineer
11-18-2014, 12:50 AM
I'm on board - put the CX-5 on when I disposed of my CR-V. Also - still got the 48 Chevy as well. Drove it to shows and cruise-ins all Summer, and, nothing broke :0)

Regards:
Oldengineer

Dave T
12-06-2014, 07:07 PM
I joined TD a couple of months back when I started researching new vehicles. Some excellent information! I hope that most of the members continue to be honest in their responses. I've read a couple of reliability posts that sounded a little "iffy"... like somebody had an axe to grind. That would be a dis-service to the other members.

Dave

RaptorOO7
12-21-2014, 10:46 PM
Thanks for the site info, I signed up both my wife's Mazda 6 and my CX-5 we got in June of this year. It will be good to see how others are doing with their Mazda's.

P5w3kids
12-24-2014, 12:48 PM
We've updated our reliability stats for the CX-5 to include owner experiences through September 30, 2014.

Repair frequencies, in terms of repair trips per 100 cars per year:

2015 CX-5: 0, low
2014 CX-5: 17, low
2013 CX-5: 23, low

We have two additional statistics, "Nada-odds" and "Lemon-odds", to indicate the percentage of cars with no repairs in the past year and those that required 3+ trips to the repair shop:

2014 CX-5: 87, < 1
2013 CX-5: 82, 1

To view the repairs behind these numbers, check the stats for other cars, and sign up to help improve this information (next update in February):

Mazda CX-5 reliability ratings and comparisons (http://www.truedelta.com/Mazda-CX-5/reliability-1093)

P5w3kids
03-25-2015, 12:36 PM
New stuff this time. We've updated our reliability stats for the CX-5 to include owner experiences through the end of 2014. Plus we've added reliability trends graphs. These indicate how a model's reliability has changed as it has aged, and how different model years performed when the same age.

Repair frequencies, in terms of repair trips per 100 cars per year:

2015 CX-5: 5, low
2014 CX-5: 18, low
2013 CX-5: 23, low

We have two additional statistics, "Nada-odds" and "Lemon-odds", to indicate the percentage of cars with no repairs in the past year and those that required 3+ trips to the repair shop:

2014 CX-5: 85, < 1
2013 CX-5: 80, < 1

We'll have further updates in May and in August. The more owners participate, the more comprehensive and precise these will be.

For the details, including how competitors compare, and to sign up to help improve this information:

Mazda CX-5 reliability ratings and comparisons (http://www.truedelta.com/Mazda-CX-5/reliability-1093)

I've attached the new graph.

inlinev
03-25-2015, 01:23 PM
Been posting since 2011 on my accord. Will do the same when we eventually get a cx5.

cybercruiser
03-25-2015, 02:13 PM
For reliability, I want to know how reliable it will be when it's 10 years old and 120,000 miles on it. Most all cars, even Chrysler, are pretty reliable the first few years.

inlinev
03-25-2015, 02:22 PM
For reliability, I want to know how reliable it will be when it's 10 years old and 120,000 miles on it. Most all cars, even Chrysler, are pretty reliable the first few years.

how do you propose that be done on a vehicle that came out 2 years ago?

cybercruiser
03-25-2015, 03:49 PM
how do you propose that be done on a vehicle that came out 2 years ago?

That's kind of my point, we can't. But, I wish we could!! Anyone have a crystal ball??

P5w3kids
06-28-2015, 03:15 PM
So, how have these cars been doing lately?

Our reliability stats for the CX-5 now include owner experiences through March 31, 2015. (Others are nearly a year behind.)

In terms of repair trips per 100 cars per year ("low" is best):

2015 CX-5: 7, low
2014 CX-5: 25, low
2013 CX-5: 18, low

We have two additional statistics, "Nada-odds" and "Lemon-odds", to indicate the percentage of cars with no repairs in the past year and those that required 3+ trips to the repair shop:

2014 CX-5: 77, < 1
2013 CX-5: 82, < 1

Next updates in August and November. Great participation with these, but additional participants are always helpful--you can't have too large a sample size.

For repair descriptions, the stats for other cars, and to sign up to help improve this information:

Mazda CX-5 reliability (http://www.truedelta.com/Mazda-CX-5/reliability-1093)

P5w3kids
09-24-2015, 12:44 PM
Our reliability stats for the CX-5 now cover the year ending June 30, 2015. (Others are over a year behind, and so report how these cars were doing when a year younger.)

Repair trips per 100 cars:

2016 CX-5: 0, low, small sample size
2015 CX-5: 5, low
2014 CX-5: 30, moderate
2013 CX-5: 18, low

We have two additional statistics, "Nada-odds" and "Lemon-odds", to indicate the percentage of cars with no repairs in the past year and those that required 3+ trips to the repair shop:

2015 CX-5: 93, < 1
2014 CX-5: 74, < 1
2013 CX-5: 85, < 1

If a model year isn't listed, or its sample size is small, then we especially need more owners involved.

For the descriptions of all reported repairs, results for other models, and to sign up to help improve this information:

Mazda CX-5 reliability ratings and comparisons (http://www.truedelta.com/Mazda-CX-5/reliability-1093)

Tom 6-6
09-24-2015, 08:01 PM
Signed up both cars. 2015 CX5 and 2008 Honda Accord V6 six speed, double Zoom Zoom.

P5w3kids
12-21-2015, 01:10 PM
We've updated our reliability stats for the CX-5 to include owner experiences through September 30, 2015.

Repair frequencies, in terms of repair trips per 100 cars per year:

2016 CX-5: 0, low
2015 CX-5: 8, low
2014 CX-5: 23, low
2013 CX-5: 19, low

We have two additional statistics, "Nada-odds" and "Lemon-odds", to indicate the percentage of cars with no repairs in the past year and those that required 3+ trips to the repair shop:

2015 CX-5: 90, < 1
2014 CX-5: 78, < 1
2013 CX-5: 84, < 1

We'll have further updates in February and in May. The more owners participate, the more comprehensive and precise these will be.

For the details, including repair descriptions, and to sign up to help improve this information:

Mazda CX-5 reliability ratings and comparisons (http://www.truedelta.com/Mazda-CX-5/reliability-1093)

BMuzzy
12-21-2015, 03:02 PM
I've signed up with our 2013 Mazda 3 iSport and and my 2016 CX-5 GT..!

bmninada
12-21-2015, 03:31 PM
How does this work? I signed up but after that where and how do I submit data? Or, it's all via link in an email or something?

Unobtanium
12-21-2015, 07:38 PM
For reliability, I want to know how reliable it will be when it's 10 years old and 120,000 miles on it. Most all cars, even Chrysler, are pretty reliable the first few years.

No, they aren't. I had a 2010 Grand Jeep Cherokee, and I pulled the service records for it from Day 1.

-Oil pan leaking, 14K miles
-Water pump, 62K miles
-Replaced front L/R LCA's because bushings were so rotted the axles hit the struts on firm/WOT shifts. Yeah. THAT ROTTED!
...and when I got it, the transmission was leaking, and had been so long that SOMEONE had RTV'ed a bolt into the dry-hole in the trans case. I took it to the dealer, who dropped the whole driveline (minus engine), and replaced a seal, all under warranty. Oh, it began leaking again in 6 months...
-Water pump again at around 87K miles


So, no, even a new Chrysler is a piece of shit. I can't tell you how many patients I have seen who say things like "Yeah, we don't like ours either, we have a 2015, and it's already on the 2nd transmission..."

That said, go look at Chrysler's forums. FILLED with "my shit broke".
Now come back here. You see minor niggles about floppy hoods and shaking mirrors. But not fluid leaks, busted transmissions, and blown motors.

Heritage07
12-21-2015, 08:32 PM
No, they aren't. I had a 2010 Grand Jeep Cherokee, and I pulled the service records for it from Day 1.

-Oil pan leaking, 14K miles
-Water pump, 62K miles
-Replaced front L/R LCA's because bushings were so rotted the axles hit the struts on firm/WOT shifts. Yeah. THAT ROTTED!
...and when I got it, the transmission was leaking, and had been so long that SOMEONE had RTV'ed a bolt into the dry-hole in the trans case. I took it to the dealer, who dropped the whole driveline (minus engine), and replaced a seal, all under warranty. Oh, it began leaking again in 6 months...
-Water pump again at around 87K miles


So, no, even a new Chrysler is a piece of shit. I can't tell you how many patients I have seen who say things like "Yeah, we don't like ours either, we have a 2015, and it's already on the 2nd transmission..."

That said, go look at Chrysler's forums. FILLED with "my shit broke".
Now come back here. You see minor niggles about floppy hoods and shaking mirrors. But not fluid leaks, busted transmissions, and blown motors.

Salesman bought a brand new Grand Cherokee. Didn't make 200 miles when the transmission line clamp popped off and sprayed the entire engine with fluid. Needless to say he was pissed. Dealer said it was not tightened during assembly. (rlaugh) Mercedes couldn't fix them when they owned them and Fiat is right on par.

rwortman
12-21-2015, 11:08 PM
Hell, I already bought it. A little late to be worrying about reliability data now.

P5w3kids
03-10-2016, 12:27 PM
We've updated our reliability stats for the CX-5 to include owner experiences through the end of 2015, about eight months ahead of other sources.

In terms of repair trips per 100 cars per year--lower is better:

2016 CX-5: 11, low
2015 CX-5: 7, low
2014 CX-5: 23, low
2013 CX-5: 16, low

We have two additional statistics, "Nada-odds" and "Lemon-odds", to indicate the percentage of cars with no repairs in the past year and those that required 3+ trips to the repair shop:

2015 CX-5: 92, < 1
2014 CX-5: 79, < 1
2013 CX-5: 84, < 1

We'll have further updates in May and in August. The more owners participate, the more comprehensive and precise these will be.

For the repairs behind these stats, reliability information on other models, and to sign up to help improve this information:

Mazda CX-5 reliability ratings and comparisons (http://www.truedelta.com/Mazda-CX-5/reliability-1093)

P5w3kids
03-10-2016, 12:29 PM
How does this work? I signed up but after that where and how do I submit data? Or, it's all via link in an email or something?

Following the end of each quarter we send emails with links to the survey.

P5w3kids
09-13-2016, 01:49 PM
We've updated our reliability stats for the CX-5 to include owner experiences through June 30, 2016. Reliability information elsewhere is based on a survey conducted in April 2015--well over a year ago.

Repair frequencies, in terms of repair trips per 100 cars per year:

2016 CX-5: 14, low
2015 CX-5: 9, low
2014 CX-5: 20, low
2013 CX-5: 15, low

We have two additional statistics, "Nada-odds" and "Lemon-odds", to indicate the percentage of cars with no repairs in the past year and those that required 3+ trips to the repair shop:

2016 CX-5: 82, < 1
2015 CX-5: 92, < 1
2014 CX-5: 81, < 1
2013 CX-5: 86, < 1

We'll have further updates in November and next February. The more owners participate, the more comprehensive and precise these will be.

For the repairs behind these stats, reliability information on other models, and to sign up to help improve this information:

Mazda CX-5 reliability ratings and comparisons (http://www.truedelta.com/Mazda-CX-5/reliability-1093)

P5w3kids
01-30-2017, 03:08 PM
We've updated our reliability stats for the CX-5 to include owner experiences through September 30, 2016.

Repair frequencies, in terms of repair trips per 100 cars per year (lower is better):

2016 CX-5: 20, low
2015 CX-5: 13, low
2014 CX-5: 15, low
2013 CX-5: 14, low

We have two additional statistics, "Nada-odds" and "Lemon-odds", to indicate the percentage of cars with no repairs in the past year and those that required 3+ trips to the repair shop:

2016 CX-5: 77, < 1
2015 CX-5: 88, < 1
2014 CX-5: 88, < 1
2013 CX-5: 86, < 1

Additional participants always helpful.

For the repairs behind these stats, reliability information on other models, and to sign up to help improve this information:

Mazda CX-5 reliability ratings and comparisons (http://www.truedelta.com/Mazda-CX-5/reliability-1093)

Kaps
01-30-2017, 04:53 PM
P5 - how does the CX5 stack against others? I think there are minor fit and finish issues besides that I hope the 2.5L which is mazdas bread and butter will last 80-100K easy peasy.

Heritage07
01-30-2017, 06:53 PM
P5 - how does the CX5 stack against others? I think there are minor fit and finish issues besides that I hope the 2.5L which is mazdas bread and butter will last 80-100K easy peasy.

I would hope it would be 150 to 200k. I have never had or seen a car die at 80k unless it was maintenance neglected.

yrwei52
01-30-2017, 09:00 PM
I would hope it would be 150 to 200k. I have never had or seen a car die at 80k unless it was maintenance neglected.It's depending on how you define "die" I guess. My 2001.5 VW Passat was having leaking water pump with broken plastic impeller in its 2.8L V6 at 55,000 miles in 2012. It'd cost $2000+ to fix it by most garages unless I fix it by myself since it involves all timing belt system. It's "dead" by my view at that point because it's no longer drivable risking potential timing belt breakage. It's not acceptable for a normal engine life IMHO.

old-school
01-30-2017, 09:51 PM
P5 - how does the CX5 stack against others? I think there are minor fit and finish issues besides that I hope the 2.5L which is mazdas bread and butter will last 80-100K easy peasy.

It better last a lot longer than that. '06 Ford Escape Hybrid just turned 280,000 miles. It wears a version of the Mazda MRZ motor.