From: MazdaCustomerAssistance@mazdausa.com [MazdaCustomerAssistance@mazdausa.com]
Sent: Wednesday, September 22, 2010 4:42 PM
To: Kai Kyujang Kim
Subject: RE: Product Information - Suggestions & Opinions [INTR:418131]
Mr. Kim,
My apologies for the confusion regarding our response. Without complicating the matter further, please accept the following as our official response. Mazda has determined your vehicle to be operating within factory specifications, so a repair to your side mirror would not be performed.
Sincerely,
Katherine K
Customer Assistance Specialist
> > ---- Original Message ----
> > From : kai.kim@huskers.unl.edu
> > To : MazdaCustomerAssistance@mazdausa.com
> > Subject : Product
> Information - Suggestions & Opinions
> > Date : Tue, 21 Sep 2010 07:10:21 GMT
The face of a side mirror on the driver side starts vibrating when my car goes over 50 MPH, making it impossible to identify the objects behind the car in the mirror. I took my car to the dealer 3 times but the problem did not go away. I found from Mazda dealers that there are several CX-9's with the same problem. I filed a complaint case (131420200) with the customer service and the customer service rep name by Tim (x1179) told me that it is just the way the CX-9 is made and it would be too bad if I didnt like it but I would have to live with the problem since there is no "safety" concern with the problem.
Sent: Wednesday, September 22, 2010 4:42 PM
To: Kai Kyujang Kim
Subject: RE: Product Information - Suggestions & Opinions [INTR:418131]
Mr. Kim,
My apologies for the confusion regarding our response. Without complicating the matter further, please accept the following as our official response. Mazda has determined your vehicle to be operating within factory specifications, so a repair to your side mirror would not be performed.
Sincerely,
Katherine K
Customer Assistance Specialist
> > ---- Original Message ----
> > From : kai.kim@huskers.unl.edu
> > To : MazdaCustomerAssistance@mazdausa.com
> > Subject : Product
> Information - Suggestions & Opinions
> > Date : Tue, 21 Sep 2010 07:10:21 GMT
The face of a side mirror on the driver side starts vibrating when my car goes over 50 MPH, making it impossible to identify the objects behind the car in the mirror. I took my car to the dealer 3 times but the problem did not go away. I found from Mazda dealers that there are several CX-9's with the same problem. I filed a complaint case (131420200) with the customer service and the customer service rep name by Tim (x1179) told me that it is just the way the CX-9 is made and it would be too bad if I didnt like it but I would have to live with the problem since there is no "safety" concern with the problem.
