Hi all,
Bought a new '22 Turbo in May and I've had brake judder issues since the day I picked the car up. At first, the salesman told me to wait since the brakes needed to be broken in, waited 1K miles and it never went away. It's not consistent, there are some days I don't feel it at all and some days it's really bad, but it always is most noticeable between 45mph and 65mph. The car's now been to the dealer for service four times, see below:
1st time: Dealer claims they didn't feel anything until I showed them a video of the steering wheel shaking, then they agreed to cut the front rotors. Got the car back, steering wheel doesn't shake as much, but the car still juddered on braking.
2nd time: Again the dealer claims they didn't find a problem, after pushing back, they "found" it and cut the rear rotors. Got the car back, issue was still there.
3rd time: Bring the car in, tech looks at the front rotors and claims "the first tech did a bad job" cutting them, so they cut the front rotors again. Huge shock, same issue persisted.
4th time: Dealer claims they can't replicate the issue and the service manager's now telling me to pound sand. Also claiming that brakes aren't covered under warranty, even though this has been an issue since day 1, and the car only has about 3K miles and has been through 4 service visits.
Anyone else have a similar issue with their car, or any advice on what to do? I'm at my wits' end, no idea what to do from here. Do I contact Mazda corporate and ask for help? Any other ideas? Thanks
Bought a new '22 Turbo in May and I've had brake judder issues since the day I picked the car up. At first, the salesman told me to wait since the brakes needed to be broken in, waited 1K miles and it never went away. It's not consistent, there are some days I don't feel it at all and some days it's really bad, but it always is most noticeable between 45mph and 65mph. The car's now been to the dealer for service four times, see below:
1st time: Dealer claims they didn't feel anything until I showed them a video of the steering wheel shaking, then they agreed to cut the front rotors. Got the car back, steering wheel doesn't shake as much, but the car still juddered on braking.
2nd time: Again the dealer claims they didn't find a problem, after pushing back, they "found" it and cut the rear rotors. Got the car back, issue was still there.
3rd time: Bring the car in, tech looks at the front rotors and claims "the first tech did a bad job" cutting them, so they cut the front rotors again. Huge shock, same issue persisted.
4th time: Dealer claims they can't replicate the issue and the service manager's now telling me to pound sand. Also claiming that brakes aren't covered under warranty, even though this has been an issue since day 1, and the car only has about 3K miles and has been through 4 service visits.
Anyone else have a similar issue with their car, or any advice on what to do? I'm at my wits' end, no idea what to do from here. Do I contact Mazda corporate and ask for help? Any other ideas? Thanks