Newegg shipping Damage

**1sty** · 12-04-2007, 06:18 PM

So what did I expect?

Newegg had a nice PC case for basically free other then shipping once you apply the rebate.
So, of coarse, and this thing is beat to crap.
The front cover was pried off, breaking all retaining pins other then the 2 at the bottom. The sides were both pried from the front -> back but had the screws still holding them in so the back panel is mangled. Just to add insult to injury, as I could have fixed those problem, when the fan was installed, they over tightened it and cracked the plexy real good.

Of coarse this thing is out of stock and probably discontinued...I smell bait and switch as there is no possible way that these things could have happened in transit.

Any advice?
Do they offer full credit refunds?
Will master card remove the purchase if I ask them to based on this?

I would expect them to offer only a newegg credit, meaning I get boned.

Thanks

UPDATE: 1/5
Will this shit ever end?
Neweeg has to be the damned worst comapny I have ever dealt with and they are by FAR the worst I have ever encountered online.

Luckily my Neighbor dropped off the case that afternoon. So I call newegg and they say to refuse it, and they will creidt my card. THAT WAS 3 WEEKS AGO!
mean while, the status is still locked at phase 3 and the RMA is STILL listed as a replace!
I have called twice, wrote 4 emails, and talked to people on the stupid instant messanger system twice. NOTHING HAS changed.
All I get is an email saying how the "Claims Department" will be in touch with me in 3-5 days. That was over 2 weeks ago now.

So at this point I am contacting my credit card company to claim a wrongful and unauthorized charge.

God damn ridiculous!

**jersey_emt** · 12-04-2007, 06:58 PM

I've never had any problems with Newegg. The few times I needed a refund they did so quickly and without hassle. They sent a replacement, along with a box and prepaid shipping label to send the damaged item back at no cost to me. If it wasn't damaged in transit, the damage probably was done when the manufacturer assembled it.

SuperStretch18 · 12-04-2007, 07:09 PM

I think that JoJo with the MS3 is a NewEgg sales rep...
http://www.mazdas247.com/forum/member.php?u=25975

**1sty** · 12-04-2007, 09:03 PM

Quote:

Originally Posted by jersey_emt

I've never had any problems with Newegg. The few times I needed a refund they did so quickly and without hassle. They sent a replacement, along with a box and prepaid shipping label to send the damaged item back at no cost to me. If it wasn't damaged in transit, the damage probably was done when the manufacturer assembled it.

There is not a helmet large enough for the retard that put this thing together if that was the case. Also, I do not think any person could even physical cause this damage. I still cant figure out how it would even happen.

FL_PR5 · 12-04-2007, 09:05 PM

pics?

ForceFed · 12-04-2007, 09:07 PM

Quote:

Originally Posted by FL_PR5

pics?

+1

Sacrilicious · 12-04-2007, 09:38 PM

the few times i've had any issues with newegg, they've resolves REALLY fast with shipping me replacements right away. just give them a call at their customer service number and explain the situation. they will definitely fix it for you.

**1sty** · 12-04-2007, 09:56 PM

Enjoy
http://www.mazdas247.com/forum/galle...2F&page=&type=

I didnt bother with the plexi as that one is obvious.

~JoJo~ · 12-04-2007, 09:58 PM

dude, we've got a 98% customer satisfaction rate. just hit up our customer service and tell them what happen. They'll give you a replacement along with a ups label to ship the damage case back.

mountjonas · 12-04-2007, 10:01 PM

crappy situation, but it's kinda funny looking at those pictures.

**1sty** · 12-04-2007, 10:13 PM

Quote:

Originally Posted by ~JoJo~

dude, we've got a 98% customer satisfaction rate. just hit up our customer service and tell them what happen. They'll give you a replacement along with a ups label to ship the damage case back.

Please understand that I am not attempting to knock your company here. Schit happens, I just want to know what to expect. I was pleased that you cover return shipping. I assume this means you apy for the shipping of the new unit as well?

My concern is that how you gonna do a replacement with nothing in stock?
I am also a bit concerned that the rebate on this case calls for an original receipt and there was nothing from new egg other then a packing sticker on the box. Hopefully this is no big deal.

**1sty** · 12-04-2007, 10:13 PM

Quote:

Originally Posted by mountjonas

crappy situation, but it's kinda funny looking at those pictures.

I am still trying to figure out how the hell that happened.

mountjonas · 12-04-2007, 10:17 PM

was it damaged in transit or when it was assembled?

OT: did you ever get that multicam discussion taped?

Sacrilicious · 12-04-2007, 11:05 PM

Quote:

Originally Posted by 1sty

I am still trying to figure out how the hell that happened.

looks like your UPS man HATES you!

~JoJo~ · 12-04-2007, 11:35 PM

Quote:

Originally Posted by 1sty

Please understand that I am not attempting to knock your company here. Schit happens, I just want to know what to expect. I was pleased that you cover return shipping. I assume this means you apy for the shipping of the new unit as well?

My concern is that how you gonna do a replacement with nothing in stock?
I am also a bit concerned that the rebate on this case calls for an original receipt and there was nothing from new egg other then a packing sticker on the box. Hopefully this is no big deal.

no worries. things like this happen all the time with ups. If the case is not in stock when you are doing your RMA, they will just refund you in full. You can either getthe same case when it's back in stock, or just find a different one.

12-04-2007, 06:18 PM	#1
1sty Pickle Pickle Donated: 25$ Audio Moderator 2006 Toyota Tundra DC Join Date: Aug 2001 Location: NH Posts: 15,097	Newegg shipping Damage So what did I expect? Newegg had a nice PC case for basically free other then shipping once you apply the rebate. So, of coarse, and this thing is beat to crap. The front cover was pried off, breaking all retaining pins other then the 2 at the bottom. The sides were both pried from the front -> back but had the screws still holding them in so the back panel is mangled. Just to add insult to injury, as I could have fixed those problem, when the fan was installed, they over tightened it and cracked the plexy real good. Of coarse this thing is out of stock and probably discontinued...I smell bait and switch as there is no possible way that these things could have happened in transit. Any advice? Do they offer full credit refunds? Will master card remove the purchase if I ask them to based on this? I would expect them to offer only a newegg credit, meaning I get boned. Thanks UPDATE: 1/5 Will this shit ever end? Neweeg has to be the damned worst comapny I have ever dealt with and they are by FAR the worst I have ever encountered online. Luckily my Neighbor dropped off the case that afternoon. So I call newegg and they say to refuse it, and they will creidt my card. THAT WAS 3 WEEKS AGO! mean while, the status is still locked at phase 3 and the RMA is STILL listed as a replace! I have called twice, wrote 4 emails, and talked to people on the stupid instant messanger system twice. NOTHING HAS changed. All I get is an email saying how the "Claims Department" will be in touch with me in 3-5 days. That was over 2 weeks ago now. So at this point I am contacting my credit card company to claim a wrongful and unauthorized charge. God damn ridiculous! __________________ Audio Moderator, MECP certified Installer, Infocomm CTS-D certified System Designer 2009 Nissan Xterra 2010 Hyundai Genesis Coupe 2.0T Last edited by 1sty; 01-05-2008 at 07:12 PM.

12-04-2007, 06:58 PM	#2
jersey_emt '04 Mazdaspeed MX-5 #1089 Super Moderator 04 MSM #1089 Join Date: Aug 2003 Location: Center of infinity Posts: 10,707	I've never had any problems with Newegg. The few times I needed a refund they did so quickly and without hassle. They sent a replacement, along with a box and prepaid shipping label to send the damaged item back at no cost to me. If it wasn't damaged in transit, the damage probably was done when the manufacturer assembled it. __________________ *-Justin, Mazda Forums Supermoderator* Should you have any questions or issues with anything here on Mazda Forums, please PM me. Mazda Forums Rules and Guidelines Mazda Team Mid-Atlantic: NY, NJ, PA, and DE Mazda Enthusiasts

12-04-2007, 07:09 PM	#3
SuperStretch18 <0 '07 CX-7 Sport, Black on Black; '04 Mazda3s Join Date: Mar 2007 Location: Miramar, FL Posts: 1,416	I think that JoJo with the MS3 is a NewEgg sales rep... http://www.mazdas247.com/forum/member.php?u=25975 __________________ *2007 CX-7 Sport FWD* CPE CAI w/ ramair vent/ETS 3.25" TMIC/ED Test Pipe/AutoExe Floor Bar/Forge BPV/CS 70 Duro MM Inserts/Saikou Michi OCC/Denso ITV-22's/18x8.5 5zigen ZR+520 +47/255-55-18 Nitto 420S/Prosport Boost Gauge/MSD Dashhawk/COBB Knob/Redline Shift Boot/Mazdaspeed Oil Cap/20% Tint/Blacked Out Tails/Carbon Plate Frame/Black Badges/Alumapro Alchemy 12"/PG Amps/Infiniti Components The Difference Between Real Life and the Internet How to Behave on an Internet Forum DO NOT FEED THE TROLLS Last edited by SuperStretch18; 12-04-2007 at 07:12 PM.

12-04-2007, 09:56 PM	#8
1sty Pickle Pickle Donated: 25$ Audio Moderator 2006 Toyota Tundra DC Join Date: Aug 2001 Location: NH Posts: 15,097	Enjoy http://www.mazdas247.com/forum/galle...2F&page=&type= I didnt bother with the plexi as that one is obvious. __________________ Sigs are visible only in your first post on a page. To change your thread display preferences, click here and enable 'Always Show Signature'.

12-04-2007, 09:58 PM	#9
~JoJo~ Registered User 2007 Mazdaspeed3 True Red GT Join Date: Jun 2006 Location: So.Cali Posts: 813	dude, we've got a 98% customer satisfaction rate. just hit up our customer service and tell them what happen. They'll give you a replacement along with a ups label to ship the damage case back. __________________ ____________________________________ 2007 speed3 True Red GT 2006 Mazda5 Pearl White 2005 Mazda3 Sunlight Silver mod list: 18x8" Tenzo dc5 with Rays Lock NutsHKS BOVcustom CAIClear Bra front and rearNAVI/DVD/TV custom setupHID FOGclifford 2-way alarm w/ remote startDefi Boost GaugeDefi Boost ControllerSharkfin AntennaBlack Emblems

12-04-2007, 09:05 PM	#5
FL_PR5 A dirty pikey 2002 Mazda Protege 5 Join Date: Feb 2005 Location: An Eye for a Eye makes the whole world blind. (FL) Posts: 1,157	pics?

12-04-2007, 09:38 PM	#7
Sacrilicious boom boom! Cosmic Blue MS3 of hawtness! Join Date: Sep 2007 Location: NoVA Posts: 1,358	the few times i've had any issues with newegg, they've resolves REALLY fast with shipping me replacements right away. just give them a call at their customer service number and explain the situation. they will definitely fix it for you.

12-04-2007, 10:01 PM	#10
mountjonas bacon 08 Mazda5 Touring, 10 Outback Join Date: Aug 2002 Location: CA Posts: 4,645	crappy situation, but it's kinda funny looking at those pictures.

12-04-2007, 10:17 PM	#13
mountjonas bacon 08 Mazda5 Touring, 10 Outback Join Date: Aug 2002 Location: CA Posts: 4,645	was it damaged in transit or when it was assembled? OT: did you ever get that multicam discussion taped?

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
FS: alot of Misc parts. 1st gen..free shipping on some..must go	JITB	This Forum is READ ONLY!	2	09-03-2004 04:53 AM
estimate on crash damage	Stealth5	Protegé 5 (Protege5.com)	5	10-24-2002 08:24 PM