I am posting to make users of this site aware of a site that I have created to assist current and previous owners of Mazda CX-7 vehicles with serious mechanical issues such as timing chain, VVT, engine sludge buildup, and turbo issues.
Please visit here:
My wife and I purchased a new CX-7 in May of 2007 during it's initial launch. We wanted a crossover SUV and decided that CX-7 was our first choice. We purchased at Kings Mazda in Mason, OH and had a relatively average buying experience. I say average as our sales guy was cocky and very difficult to work with. We both drove it for the first 3 years and had no issues with vehicle. We took advantage of the free oil changes offered with our purchased and took excellent care of the vehicle.
In May of 2010, I was driving the vehicle on a short trip around town. On the way home, the vehicle shut down on a major road with no warning and was towed to a local Mazda dealership, Jake Sweeney Mazda, for inspection. The next day, I was told the timing chain had skipped time and there was damage to the cylinder head (valves) and I "needed a new engine". Mazda provided me with an $8000 quote for a re-manufactured engine and labor.
I immediately begin getting the corporate offices, Mazda North America, involved. Because I was 2000 miles over my power train warranty, I was denied any assistance from Mazda. I continued the fight through the Better Business Bureau and through the Attorney General's Office of my state which both turned out to be joke. Mazda refused to work with either and then simply left me by the wayside.
Fast forward two years and countless letters and phone calls later - I was surprised to receive a letter from Mazda North American admitting to the VVT problem in relation to timing. I was excited and I fell within the requirements specified by the SSP. I immediately contacted Mazda again to discuss the option of having my vehicle repaired at their cost. I was told, based on my previous conversations with them, that their decision stood and they could not help me. It was extremely disappointing and led me to take further action by creating this site.
Please join my fight and signup on the website. Our site is rapidly gaining popularity and has several hundred individuals signed up at the present date. We are close to reaching our goal to create a class-action suit against Mazda. Feel free to email me directly with questions or comments. I also welcome you to share your story with me.