Update.
Live traffic now up and running following a visit to the dealer for yet another unit. Makes it 3+1 thus far.
Following complaints to both Mazda & TomTom I have had excellent back-up from both. Considering the trips made to have 3 units replaced, plus each time I have had to make an initial visit for the dealers "assessment" of the failure, it was a case of some form of offer had to be made.
Mazda has arranged complimentary front & rear mud-flaps as well as a hefty discount from my next service, and Tomtom have extended live traffic plus free map updates for some significant time.
Alex
Update.
Live traffic now up and running following a visit to the dealer for yet another unit. Makes it 3+1 thus far.
Following complaints to both Mazda & TomTom I have had excellent back-up from both. Considering the trips made to have 3 units replaced, plus each time I have had to make an initial visit for the dealers "assessment" of the failure, it was a case of some form of offer had to be made.
Mazda has arranged complimentary front & rear mud-flaps as well as a hefty discount from my next service, and Tomtom have extended live traffic plus free map updates for some significant time.
Alex
I should think so, four units is getting silly.
Hope you are getting the flaps fitted in the compo.
Did TT offer any reason for the failures?
The dealer I go to, who I must say has been more than accommodating, has ordered a new card reader.... Hopefully my live services will be up and running again in a week or so.
Don't hold your breathe on that one. Had a new card reader installed on Wednesday, been in contact with TomTom support ever since, still not recognising Live Services, showing "no connection" on the network. TT say they've re-initiated the SIM card but still not working. More calls to TT tomorrow and then back to dealer in Newport I suspect.
All of a sudden yesterday, after approx 5 weeks or more of dead services, suddenly they were just there, working like there had never been an issue. Not a peep from them for all this time, then a couple of days after a replacement part is ordered they suddenly work..... They are still working today..... Very strange indeed.
My live services were to expire 18th April, I checked their expiry date again today and it is now set for 2nd May.... Another very strange thing!
It is crazy, exactly the same as I've had to put up with.
The last two times I've had my unit replaced, it decided to suddenly become fully operational two days before replacement after a 4 week loss of live services.
I love the car to bits, yet I have no confidence in TomTom at all.
I have another long motorway trip 4th May, what's the betting I will lose Live Services the day before.
Alex.
Did not read entire thread…
However, when we purchased our CX-5 last weekend…the salesman said the traffic feed is not a true live feed, but runs off a statistical algorithm that “estimates” traffic jams based on historical data.
In my 2014 Touring with Tech, if you go into the Traffic settings there is a check box to enable selecting a certain radio frequency for traffic updates.
My portable Garmin GPS has a fm traffic radio dongle for traffic updates. So if there is that setting, it will probably be live.
Does anyone know the FM traffic frequency? We can input it and see if it gets information.
Good to know. I’ll mess with it this weekend. Does it automatically pull in the radio frequency? Need to find time to read the owner’s manual also.
I've got 300 miles or so to do tomorrow.... Hopefully the live services will still work for that. I'm also hoping that I get a better mpg return as the weather is warming up....
