So, before my warranty ran out I had my CX-7 in because of a strange, burning plastic smell. They claim to not have found anything.
Now, with 70K miles, its making horrible sounds & idles poorly (esp. when cold), and sometimes hesitates when at cruising speed. The dealer diagnosed it as a bad variable valve timing actuator, and gave me a quote for $1,350.00
I called Mazda corporate, but they said that they couldn't help me because I did my own oil changes, etc. They actually said that people who bring their car to the dealership show more loyalty and so they are more likely to help them! I asked why spending $18K on a Protege5 and then, a few years later, $34K on a CX-7 wasn't enough customer loyalty. He had a hard time with that one.
I've asked to speak to the supervisor, and am awaiting her call, but the rep I spoke with said the decision is made and she won't be able to overturn it.
I can't afford this...and am frustrated by their lack of customer service. I mean, with a TSB out there for VIN numbers incl. mine, it seems to me that this is a known issue with a faulty (and important) part. yet they are basically blaming me for it. I feel stuck holding a bag of you know what. I'm quickly losing my zoom zoom zoom attitude.
I could use some advice, esp. in regards to trying to get them to pay for this...is there any hope?