Funny story about stupid Mazda dealer

[MP3N.Y.C]

Ok yesterday I was out with a buddy of mine, and he wanted to go look at the P5. I am like ok I will take him to the dealer where I got my MP3. We get down there and I park my car in the lot where anyone in the showroom can see it. And by the way they had a laser blue mica Protege sitting right inside:wtf: ?? So we go inside and they have a 2003 P5, yellow, stick leather the whole 9, and then the sales person comes over to talk to my friend and I.

Sales Person1: Yo whats that Protege MP3 have that the regular one dont have? Or did you just put those badges on?

Me: *totally stunned* Umm its a special edition thats fully done up with suspension, rims and exhaust etc etc.

Sales Person2: It has exhaust?? It got a faster motor too??

Me: Its the same motor with 10 more HP then the P5. And it has a racing beat muffler.

OK the dealer must have changed ownerships or just sales people, BUT come on you are selling Mazda products and you dont have any idea about what you are selling??? And the way he was talking to my friend about the P5 they had was totally unprofessional. It was like he was hanging out on a street corner with his boys talking stupid. I thank god I dont take my car there for service, I take it to Great Neck Mazda in LI. And when he asked about where I bought the car, and I said here. He was like "Is the same sales person here?" I looked at him with a are you an idiot look and said NO. So anyone looking for a Mazda and you are in the NYC area, stay away from the Mazda dealer on hillside ave in Jamaica NY.
Pete

(bluemp3) #478
MODS:
Kartboy shifter,bushings and knob
Polished intake with K&N filter

[Newf]

Yeah, this is typical. It's sad that dealerships have salesman that have NO idea about the cars their selling. I have yet to meet a salesperson that knows more about the cars their selling then myself. And that's sad, because I don't now a whole lot.

Car manufactures should require that their saleperson's pass some sort of test on each car everyyear. Or at least give them information sessions that they HAVE to attend.

[PhyschoMP3]

yea my mazda dealer has this stupid ass teenage who thinks he knows everything. Damn... He kept saying Mazda Speedway edition... Pisses me off then he says like oh yea we have the speedway miata... I was no you dont they're not making the MAZDASPEED miata yet! He was talkin about the special edition. Then he went on to tell me that a t 28 or what ever can run more boost than a T4... Stupid ass I felt like smakin him. Then he was say speedway ever damn sentance.... dumb dumb dumb

[slug420]

its funny cuz if these salesmen go around saying these things, then they probably get away with it 99% of the time. So average joe walks in and says "Do you have a sedan version of the protege 5? I saw a commercial for a yellow wagon while i was watching football and i love it but I want a sedan version that looks like that"

"well sir, we have a mazda SVT z2 edition protege coming out. it is called z2 cuz its the zoom zoom edition, thats what they are calling it.....it only comes in two colors, blue and yellow. It is 20,500 but it our dealership is adding a turbo onto them so we are gonig to be charging 23,500. We will only be getting a few of them so i can put your desposit for one in now if you'd like"

BAM..........just sold a MSP.....

[mili727]

When i went to put my deposit down on my MSP, the guy had no idea what he was talking about, i had to correct him on everything he was saying and my mom was poking me and making faces for me to shut up. But the guy didnt know what he was sayin.

[dragonbabe79]

lol, great story!!!
It makes you wonder about the idots in the world.
Mine keeps getting mistaken for a lancer. and when I say No its a Mazda Protege Mp3, people are like what?? Then there I go with the whole story about how mazda teamed up with racing beat to develope a 'special edition' protege....yada yada yada...
Now Im to the point where all I say it yeah, its a special edition Mazda Protege. and thats all.
Some people just dont get it.

[manuel]

why would he have to know about the mp3? he wasnt selling an mp3...was he?....from the looks of your post, i dont beleive he was. there was also a time YOU didnt know what an mp3 was....until someone told you or you read about it....though, you arent selling mazdas. i would also love to have a salesman that talks to me like we are hanging out rather than calling me "sir" or "mister". screw that. also, when have salesmen serviced mazda vehicles? they have mechanics for that, right? or is that just here in texas? :rolleyes:

[ZoomZoom]

Anytime you are selling a product, you should be familiar with it, it just makes you more credible. If you appear to be talking out of your arse, most likely you will be a poor person and soon in search of a new job. I don't necessarily care how a person presents something, but a good salesperson can sense how they should communicate with each individual as the sale progresses, however, the first part of the sale should be professional. I pick on my wife all the time about using words out of context, or just not saying things right, even after I tell her she is saying it wrong. She asked one day, "what difference does it make?" I told her, your in management and you should be able to hold a professional conversation, it just makes people more comfortable. Oh well, as usual, I am starting to ramble.

peace
Griff

[dragonbabe79]

damn, thats harsh....(notcool) :wtf:

[manuel]

the fellow wasnt selling an mp3....so why should he know stuff about the mp3?

[dragonbabe79]

Its always helpful in any retail industry to know the past products that have been available. Just incase there are questions or concerns that come up.
research never hurts.
I think that the point that is being driven here is the fact that the sales man had an unperfessional air to him, everyone knows that the sales man isnt the person that works on the cars, it's just the perception that is given when one person acts out of context with the norm. No matter what the role, the representaion is there. I mean really, haven't yougone into a Wendy's or mcDonalds and had that one handicapped kid wait on you and from then on have the feeling that all fast food workers are retarded?
I one of my employees acted like that, automatically the perception to my customers is that I myself may act that way.
So in other words, Just chill out and let the man tell his story.
(It is rather on the humorus side):cool:

[PA_MP3_Man]

When I went to buy my mp3, Used :(, but none the less an MP3, I asked the salesman to test drive it. He looked at me and said, it isn't fast. Thinkin I was there just to test drive something fast. I was like I know but it handles like a mother.... Few days go by and I decide to buy it and when I go to drive off the lot he askes me if I knew what the difference was between regular cd's and mp3 cd's. I said yeah it's the format of the songs. You can hold more songs on an mp3 cd. He said "I thought it was just a smaller disc or something. " I was just like.... "Riiiigghhhtt" (Lame dr. evil imitation)

But that was my funny mp3 story. Later guys. BTW love your cars, and they'll love you, Make love in your cars, but clean up the goo. Hmmm.... I'll let that one alone.

[MP3N.Y.C]

When I purchased my MP3 from that dealer I had already read up on it in 2 mags and the mazda website. I go into the dealer and a salesperson was telling me that the price didnt include the rims or the radio. I was no it includes everything I already read up on this car.Well of course I purchased it and when the swaybar started to clunk I wanted to take it back to the dealer. I was on vacation and asked my father to bring it in while I was away since I wasnt using the car anway. He calls up and the guy was yellling at him that its not covered under the warranty and I would have to pay. I come home and call mazda CS and explain my disspleasure with the dealer, she proceeds to give me the next closest dealer #(Mazda of Great Neck). I drop by one day and make an appointment and the following week drop my car off. They fix the clunking in a few hours and even call me to tell me its ready. The dealer was so nice that I am bringing my car there every time.They treated me with respect and fixed my car right the 1st time. That is why I hate the dealer I purchased from and will never buy another mazda or subaru from there ever.
Pete
Laser blue mica MP3 #478
MODS:
Polished intake with K&N
Kartboy shifter,bushings and knob

[louis]

Well my stupid dealer is Chambly Mazda where I bought my 98 Protégé. Last year I went back to see the same salesman to get some info on that new MP3. Tells me he got 2 but they are already sold. I leave it like that and about 2 weeks later I drive past the dealer and see yet another MP3 in the frontline. So I turn back and go to see the same salesman again. Tells me he got a third one(not expected) but it was sold yesterday. Find me one I say. I want one! I can't, you had to order one in advance. They are all sold out.
So about a week later I call around to see if anyone could find one and strangely enough Mazda 2-20 in Montreal found me a brand new MP3. Got it three days later. That same Friday that I got the car I went to Chambly Mazda and parked the car right in front of the showroom, walked in, and showed that stupid salesman that somebody took the time to search and look.Should have seen his face!
(omg)
So for an A1 service go see Jerry Monpetit at Mazda 2-20. Heck he even called me on my birthday!
;)

[dragonbabe79]

The Dealer in Delaware where I picked up My Mp3 was the same way. Very friendly. They sent me a card on my birthday too. I had to hunt for my Mp3 because they were already gone in MD and I, of course wanted Yellow. When I found the one at Martins Mazda in DE on the internet they were so kind to mark down the price back to 19k because of my research efforts. They were great and I even got a free car wash put of it!!
I also would like to Get a shout out to the Sales team of Heritage Mazda in Bel Air MD. They too know what is up and were even willing to find me a MSP when it comes available. even though it would be in my drams to ever be able to afford one now(sad2)

dreamin is good..............
(mspo)

[slug420]

if i was selling orange juice i would know how to eat mustard.

so take that for what it's worth......

[ZoomZoom]

Originally posted by manuel
the fellow wasnt selling an mp3....so why should he know stuff about the mp3?

You don't do any kind of sales for a living do you? It just makes sense to know as much as possible about what ever product or service your selling or recommending to the customer. Now, I am not saying (in the case of buying a car) that the salesperson should know more than the customer (it would be great if they did) because the customer should know a lot about what they are about to spend $20+ on. But, the salesperson should be in the know about the basics of each vehicle. I mean, what the hell, they can read pamphlets while they are smoking cigarettes and sucking down coffee. :rolleyes: Just my .02

peace
Griff

[Antoine]

I posted my comments a while ago...but it seems appropriate in this thread:

"Most dealers and salesman are not in any shape or form....car people...most are not even educated about the cars they sell...they could be selling toasters as long as they "move units"...all they know how to do is the "act of selling" something.

Very sad but very true..."

One of the main reasons this continues 99% of the time is because most cars are sold to "average joe and janes"...and the salesmen get away with knowing less than nothing...car salesmen are just sales people who happen to sell cars...if you replaced all the cars at a dealership with espresso machines they wouldn't know the difference...they are hired to get your money.

Unfortunately this formula seems to work on the most part...but it drives me f'in crazy. I wouldn't mind so much if sales people had just a smidget of knowledge about the cars they sell and actually made the buying experience a pleasant one...maybe in a perfect world :rolleyes:

At least we have that 1%....lol

[MP3N.Y.C]

Well said, I second that(drinks) I say we all get together and open up a Mazda dealership(beer) J/K..I have another thing to say. My father just got a 2003 Mini Cooper, and I drove him to the dealer to pick it up. 1st let me say that it is a small car, 1 was parked next to my MP3 and my car looked like a caddie next to it. Ok to my point the salesman said that the oil doesnt need to be changed for 10k miles, and then its doesnt need changing for another 15k after that. I think that its just crazy to drive 10k miles on the same oil. The car comes with synthetic and all but come on. Am I the only one that thinks it seems alittle far fetched???:bs: Anyway I just wanted to say that because I dont think even synthetic oil would last 10k miles without some kind of brakdown occuring.
This is my 2cents anyway
Pete
(bluemp3)#478
Mods:
Polished intake with K&N filter
Kartboy shifter, bushing and knob

[JasonH]

Originally posted by MP3N.Y.C
Well said, I second that(drinks) I say we all get together and open up a Mazda dealership(beer) J/K..I have another thing to say. My father just got a 2003 Mini Cooper, and I drove him to the dealer to pick it up. 1st let me say that it is a small car, 1 was parked next to my MP3 and my car looked like a caddie next to it. Ok to my point the salesman said that the oil doesnt need to be changed for 10k miles, and then its doesnt need changing for another 15k after that. I think that its just crazy to drive 10k miles on the same oil. The car comes with synthetic and all but come on. Am I the only one that thinks it seems alittle far fetched???:bs: Anyway I just wanted to say that because I dont think even synthetic oil would last 10k miles without some kind of brakdown occuring.
This is my 2cents anyway
Pete
(bluemp3)#478
Mods:
Polished intake with K&N filter
Kartboy shifter, bushing and knob

Synthetic oil will easily last 100k miles without breaking down. You could actually leave it in the car for that long (and change your filter at regular intervals, topping up whatever is lost when you change it) and it would work just fine. Saab was seriously considering sealing the crankcases of their cars a few years back and filling them with synthetic. With regular filter changes the oil would still outlast the engine.

As for salespeople: There are really only two kinds. The first kind moves from dealership to dealership (and possibly industry to industry) and is normally nowhere to be found when you go back to "your" dealer to trade in your car or buy a new car. The other kind is the one that sells a product they believe in and tends to stay at the same dealership for many years (if it's a good dealership. Bad dealerships tend to have high turnover of even the best salesman.) The ones that stick around tend to have better knowledge of the product and there's also a better chance they're enthusiasts.

[ZoomZoom]

Originally posted by JasonH


As for salespeople: There are really only two kinds. The first kind moves from dealership to dealership (and possibly industry to industry) and is normally nowhere to be found when you go back to "your" dealer to trade in your car or buy a new car. The other kind is the one that sells a product they believe in and tends to stay at the same dealership for many years (if it's a good dealership. Bad dealerships tend to have high turnover of even the best salesman.) The ones that stick around tend to have better knowledge of the product and there's also a better chance they're enthusiasts.

Ahhhh, now this is so very true more than anything else. Having worked at more car dealerships than the age of even the oldest person on this board (I worked for a company that serviced about 100 dealerships in Ohio, installing aftermarket stuff on new cars) and I have seen personel change on a weekly basis at some dealerships. Now at a lot of these dealerships, I would have to go back and change things or add things because they did not operate/perform the way the salesperson had said. I also worked at dealerships that have had the same people for years. I few of these dealerships, I still stop at and talk to the folks that worked there because they were genuine people who knew about cars and were good with people. So they are out there, those that are selling cars because they do or at one point did, very much enjoy the types of products they are representing, whether because they owned them or where just awed by the presence of the vehicle itself. I noticed one thing, if you set down in a salespersons office/cubicle and they have lots of thank you cards and such pinned to the wall and they don't look 15 years old, chances are you are dealing with a good one, because not everyone that is pleased sends out thank you cards. I hope this is making sense to everyone reading this. Ok, well, I just got up a few minutes ago, so maybe I should not be trying to rationalize just yet :(

peace
Griff

[zbillster]

My story is so bad, I feel like forwarding it to Mazda corporate. This is back in September when I was thinking of a new ES at 0% plus MP3 suspension parts (till I found a used MP3).
--------------------------------------------------------------------------

For those who don't know the back story, Mazda is offering 0% financing so I decided to check it out. I visited many dealers, but two were in the running, Freeman Mazda (Wayne Sharp) and Town North Mazda. Town North brought out their high-pressure salemanager to get me to buy a car Saturday afternoon when I said I would think about it over the weekend, and all that was missing from him were several gold chains and a plaid
jacket. I sent a polite email to their web salesman Sunday night thanking him for their help, mentioning the two nice sales contacts, but saying I would be negotiating with Wayne at Freeman, and as the sales manager kept asking me what was the "thing" keeping me from buying on Saturday, I
mentioned that the deciding factor was personality (of the sales manager). Here'e the email I got back (from one of the "nice" people I thanked) at 3 a.m. Sunday (and my response):


Hello Bill,

I am sorry to here about your change of heart. When you left our
dealership on Saturday, you said that you was not going to go elsewhere but you wanted to think about it over the weekend. I took your word in good faith that you were returning to see me on Monday. Oh well, I guess thats how it goes when you give someone a good price and only to see them leave and go elsewhere for a few dollars less. Scott Lundquist was out in the HOT sun on Saturday working to sell you a car, not Wayne Sharp.

Make sure that Wayne Sharp sell you the Protege ES for $14150 + TTL with the 0.0% for 60 months because I know he can sell it for that price and still make a nice profit.

Thanks for Nothing,

Greg Scott


-------------------------------------------------------------------


--- gscott@townnorth.mazdaleads.com wrote:

>Hello BillI am sorry to here about your change of heart. When >you left our dealership on Saturday, you said that you was not >going to go elsewhere but you wanted to think about it over >the weekend.  I took your word in good faith that you were
>returning to see me on Monday.


I went where I said I was going ... to drive my cousin's MP3 and then on a date. I went to Freeman on Friday BEFORE going to your dealership. All dealers were closed on Sunday.

>Scott Lundquist was out in the HOT sun on Saturday working to >sell you a car, not Wayne Sharp.

Wayne Sharp from Freeman was also out in the hot sun showing me cars. Scott Lundquist and I were out walking all over your lot because car #16676 I specifically came to look at "mysteriously disappeared" overnight! (I was walking all over your f++king lot because I was trying to be helpful, but I apparently should have let your employees do that). Maybe it did disappear ... or maybe you just wanted to sell me a car with more options and a higher profit??? I'm sure Scott's a nice guy, at least
I got that impression, but (and I was being polite in my earlier email) your sales manager is a HIGH-PRESSURE SLEASEBALL! Initially I was going to invite you to participate in my final decision, but I would rather deal with Freeman, who I bought a car from before in 1988, and who treats me and my current vehicle with respect.

>Make sure that Wayne Sharp sell you the Protege ES for >$14150 + TTL with the 0.0% for 60 months because I know he >can sell it for that price and >still make a nice profit.

Gee, how come you didn't quote me that price Saturday, but instead one $300 higher than his??? Of course after I make my down payment at your place, who's to guarantee my car won't drive off on its own like #16676 before I pick it up?

>Thanks for Nothing
>Greg Scott

Thanks for wasting my time and gas, asshole!

------------------------------

Epilogue: the used MP3 I bought had a Town North plate frame on it, which immediately went into the trash (they rooked the original owner for $2000 over MSRP).

[GNsPR5]

Just to throw in my 2 cents, I've had the experience of buying a few cars over the years and I have found that many of the salespeople are "drifters". They have worked for many dealers selling different manufactured cars. So you will probably have a salesperson that doesn't know "everything" about all of the cars they sell. What you want is a salesperson that can speak to you about your needs. If they can't present the car in a manner that interests you or makes you comfortable with the purchase, leave! Go to another dealer and try again. You might have to drive some distance but you are probably looking for a car that is sold at hundreds of dealerships across the country. In most cases, you know what you want to buy. Just be smart when you purchase your car. Do your research and get your finances in line before you go to get "the car".

yada yada yada....(thumb)