View Full Version : Retarded Hosting Facility
If you are wondering why we were offline, it's because EV1Servers.NET (http://ev1servers.net/) has a policy whereby they call you back to confirm a server, but if they can't reach you in so many days, they put your server on hold.
Doesn't matter that my billing information is exactly the same as it was for the first server, and that the server was ordered from my account which only I have access to
Doesn't matter that billing doesn't leave voice messages
Doesn't matter that billing said they send emails (I received grand total 0 emails asking me to do anything)
Doesn't matter that today is not a working day and I could very well be very unavailable
So yeah, it's a very reasonable policy. GRRR... I posted a rant in the forum in hope that they adapt this policy to be more friendly.
srtchick
06-20-2004, 09:05 PM
Well im glad to have it back ! :) (yippy)
Pretzellogic
06-20-2004, 09:41 PM
I was beginning to twitch, and bat at the bugs crawling up my arms...
alexlitov
06-20-2004, 09:43 PM
Rackshack at it's best :)
Rackshack at it's best :)
The way the policy is implemented is kind of bone headed. It should be revised.
featured
06-20-2004, 10:23 PM
i had nothing to look at for hours upon hours so i went to play golf, then when i got home and it still wasnt up, i wasted another hour playing counter strike
mazdaowner123
06-20-2004, 10:59 PM
i wasted another hour playing counter strikeI just got done with a nice 2-3 hour cs-athon.
glad we're back up and running
Glad the server going offline allowed you guys to have a life if only for a half a day. ;)
burke
06-21-2004, 01:32 AM
how much bandwidth and space do you guys use? i would gladly host you for free on a relaible server.
i was like WTF ! i need updates ! i tried all the url aliases...www.mazdamp3.com/www.msprotege.com/www.mazdaiii.com/www.protegemp3.com
Replica
06-21-2004, 07:05 AM
The confirmation policy is, when the server is ordered, we *cough* ev1 *cough* sends an email to confirm, if it's not confirmed the first day, yet another email is sent. After that the server is unplugged for non-confirmation and you have 7 days to respond or they restore/resell the server. If you're in the US they try to call you the first day it's ordered too. Anyway, I'm one of the people that confirms orders.....all day...and I want to die...
Alot of the websales people are scurr'd to leave phone messages. Also, the emails "we" send are automated, sorta, so it's possible that you might have a spam blocker and it stops the confirm emails. Happens alot.
I need another job....(scratch)
how much bandwidth and space do you guys use? i would gladly host you for free on a relaible server.
Due to the database size, we at least need a dual xeon with 2GB ram. Disk space is roughly 10gigs including database, uploads and attachments We use 700gb per mnonth.
I can't imagine anything short of a dedicated server doing the job.
Replica
06-21-2004, 07:59 AM
Due to the database size, we at least need a dual xeon with 2GB ram. Disk space is roughly 10gigs including database, uploads and attachments We use 700gb per mnonth.
I can't imagine anything short of a dedicated server doing the job.That kinda sucks that you had to go for the 2GB Ram system and only use 700GB monthly xfer. There might be other hosting companies that can offer you a better package.
Focus
06-21-2004, 08:11 AM
Actually Rackshack is the best for this kind of setup, and for the price. Believe me enry some datacenters, especially in Europe really don't have support like Rackshack does. I have had to wait 5 hours to get one of my my servers rebooted. Rackshack usually takes them 15 minutes tops.
Next step is to take the big plunge and buy your own server!!!
Unlikely. I've looked around. The server also has a RAC, which I really want, so I can diagnose and fix almost everything myself.
Replica
06-21-2004, 08:13 AM
Actually Rackshack is the best for this kind of setup, and for the price. Believe me enry some datacenters, especially in Europe really don't have support like Rackshack does. I have had to wait 5 hours to get one of my my servers rebooted. Rackshack usually takes them 15 minutes tops.
Next step is to take the big plunge and buy your own server!!!Really? I get people bitching about prices all the time. (dunno)
Well I wasn't about to switch anytime soon. I was more than anything pissed off at their RETARDED policy details. I mean it probably works 99% of the time but I can see it failing for very reasonable reasons.
And the hilarious catch is this. I place the order and put my billing info, right? So then they call you back to confirm. In my case they could not reach me. So then I logged into chat and gave back that same info, then my account was confirmed. Bear in mind they never actually spoke to me (voice).
Which means I could enter a stolen card, bill gate's home address, give a phone that I know for a fact will not be answered by anyone, then log into the admin and start chat session from there, then give them back the same bullshit info and get my account validated. I fail to see how this provides any fraud prevention.
Lil Freek
06-21-2004, 08:41 AM
yeah. but to some people, the internet should be 100% free.. including all the millions of $$ of hardware that this stuff resides on.
yeah. but to some people, the internet should be 100% free.. including all the millions of $$ of hardware that this stuff resides on.
I know what you mean people pay 300$/mo and expect to get the same service as if they had a dedicated support staff just for them. I am realistic when it comes to their response times and qualifications of 1st line support, that's why I pay for the RAC, so I only need to bug them for critical stuff (hard disk failed, bad memory, server exploded into a smouldering pile of rubble, etc...)
Replica
06-21-2004, 08:46 AM
Well I wasn't about to switch anytime soon. I was more than anything pissed off at their RETARDED policy details. I mean it probably works 99% of the time but I can see it failing for very reasonable reasons.
And the hilarious catch is this. I place the order and put my billing info, right? So then they call you back to confirm. In my case they could not reach me. So then I logged into chat and gave back that same info, then my account was confirmed. Bear in mind they never actually spoke to me (voice).
Which means I could enter a stolen card, bill gate's home address, give a phone that I know for a fact will not be answered by anyone, then log into the admin and start chat session from there, then give them back the same bullshit info and get my account validated. I fail to see how this provides any fraud prevention.When I ask such questions, my supervisors get mad.
If the first contact number cannot be reached (disconnected, wrong number) the server gets unplugged right then. But yeah, you could beat us to the punch if you wanted to.
Crock
06-21-2004, 10:42 AM
When I couldn't load the site, I got so mad I ended up crashing my car.... again!
http://cs.wpunj.edu/~alayac/IMG_0609%20(Small).JPG
J/K, it happened before the site went down. :-P
i am glad it is back up now. got me nervous yesterday
celdridge
06-22-2004, 10:58 AM
i am glad it is back up now. got me nervous yesterday
How are you paying for the rack space?
evolv
06-22-2004, 01:05 PM
Next step is to take the big plunge and buy your own server!!!This is great but only if you can afford the dedicated connection.
I'm not sure what this site costs per month to host but I can bet its a hell of a lot less then a dedicated T1 connection.
I also provide hosting and I would have to do some fancy math to come up with a solution that this site already has and I am not sure I would/could be any cheaper.
This is great but only if you can afford the dedicated connection.
I'm not sure what this site costs per month to host but I can bet its a hell of a lot less then a dedicated T1 connection.
I also provide hosting and I would have to do some fancy math to come up with a solution that this site already has and I am not sure I would/could be any cheaper.
We have the connection at the office, just not the bandwidth. As soon as the office moves to say, a 10 meg unmetered circuit, we will purchase a server of our own with the money we are currently paying to rackshack. But given the up front cost, we may need help from the members. This is why we may put up the donate button again.
iracemine
09-19-2004, 09:35 PM
When I couldn't load the site, I got so mad I ended up crashing my car.... again!
http://cs.wpunj.edu/~alayac/IMG_0609%20(Small).JPG
J/K, it happened before the site went down. :-P
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