2 weeks and still no fix..... last mazda ever.......

[JcsMP3]

Ok well I have been 2 weeks without my fog lights cause the piece is on back order....

Still no piece yet and no ETA date either... the service manager was super rude too.... I waited 20 minutes on hold for even someone in the dept... then the manager comes on asking me what I wanted... ( i knew it was the manager cause it's teh guy I deal with all the time regarding any other warranty issues) and he cut me off asking me if anyone called me to tell me the piece was in... and I said no.. and he said we will call you when it comes in and hangs up on me... not even checking the computer or nothing....

I wasn't impressed what so ever with this.... Mark my words it's the last Mazda I buy... next car is an SVT.... my friends have some and their service is unreal..... and in the states they treat you like a god from what I hear....

Jc

[brain]

Contact Mazda Canada

800-263-4680

Report that fucker!!

[MP3-Owner]

My Mazda service Dept. has lost my future business as well. It's a real shame that once some dealership's get your business they really couldn't care less about you. Once they get that big fat check from the bank they tend to look past you and say next sucker please.

[JcsMP3]

Originally posted by brain
Contact Mazda Canada

800-263-4680

Report that fucker!!

Ok well I have tried that before and all that happens is more attitude from them when I go back.... They know who you are when you complain... and I am really sick of it...

I went through 3 dealers already...... all because of f'n service like this.... doesn't matter where I go... I mean I didn't do anything to deserve this attitude, i wasn't rude I was jsut asking when my car will get fixed.... it's :bs: :bs: :bs: :bs: :bs: :bs: :bs: and alot more of it....

Jc

[JcsMP3]

Originally posted by brain
Contact Mazda Canada

800-263-4680

Report that fucker!!

Done... but I am telling oyu no more mazda.... i swear to god... no matter what kind of deal I get....

Jc

[brain]

Come on buddy, anything but a foci

[ggweci]

what dealership do you deal with in TO?

have you tried Avante Mazda in Richmond Hill? they have amazing service there...check it out...

[Kooldino]

Originally posted by JcsMP3
Ok well I have been 2 weeks without my fog lights cause the piece is on back order....

Still no piece yet and no ETA date either... the service manager was super rude too.... I waited 20 minutes on hold for even someone in the dept... then the manager comes on asking me what I wanted... ( i knew it was the manager cause it's teh guy I deal with all the time regarding any other warranty issues) and he cut me off asking me if anyone called me to tell me the piece was in... and I said no.. and he said we will call you when it comes in and hangs up on me... not even checking the computer or nothing....

I wasn't impressed what so ever with this.... Mark my words it's the last Mazda I buy... next car is an SVT.... my friends have some and their service is unreal..... and in the states they treat you like a god from what I hear....

Jc

SVT? Hahah. What a peice of crap.

[JcsMP3]

If you think an SVT Cobra is a POS... well there isn't much hope for you....

Jc

[JcsMP3]

Originally posted by ggweci
what dealership do you deal with in TO?

have you tried Avante Mazda in Richmond Hill? they have amazing service there...check it out...

That's over 45 min away from my place..... can't go there... as I need a ride to and back from work..... and they won't do that...

the dealership i am talking about is 2 min away.... and the place is Dufferin Mazda.... used to deal with Scarboro Mazda... nice GM but that's the only one that gives me any service but that isn't close to my work anymore... :(

Jc

[goldbond828]

Dude, SVT's are definitely not POS. My friend has a 98 Contour SVT and he gives me an ass whipping everytime. His dad has a 94 Cobra...i can't even contest to that. Both their cars are stock as is mine...getting an intake after i pay insurance though. SVT's are definitely bad ass.

[mnkyboy]

Originally posted by JcsMP3
Mark my words it's the last Mazda I buy... next car is an SVT.... my friends have some and their service is unreal.....

Dont ruin something because one person screws it up. If you do go for the SVT, good luck. You more than likely will know every service person by name (and they will know you by name also) since it will be in the shop alot. Again... good luck...

[blue_hotty]

It's not Mazda, it's this entire market range of cars. Honestly, when I worked for marketing with Enterprise, I worked with every american and standard japanese auto dealor... they're all the same: Mazda, Honda, Mitsubishi, Dodge, Ford, Volkswagen, Nissan... it doesn't matter.
If you buy a circa 20K car, we're going to get shotty service. The Acura, Lexus, BMW, etc. have an obvious focus on customer service which lower priced cars can not offer. It's a different mentality of operations.
Even my mom takes her Accord (out of warranty) to the Acura dealor because she refuses to go to the Honda dealor.

[Traveler]

Yeah, I work for a BMW dealer (service tech) and the customer DEFINATELY gets treated well. My Mazda dealer is really great though. There are just good dealerships and bad ones. It's all about customer service I guess.

[mnkyboy]

Originally posted by Traveler
Yeah, I work for a BMW dealer (service tech) and the customer DEFINATELY gets treated well. My Mazda dealer is really great though. There are just good dealerships and bad ones. It's all about customer service I guess.

Sometimes you might get lucky with certain dealers, but most of the time "its all about the benjamins".

[Kooldino]

Originally posted by JcsMP3
If you think an SVT Cobra is a POS... well there isn't much hope for you....

Jc

Sorry, i thought you meant the SVT focus. You can't just say "SVT" and assume that everyone knows WTF you're talking about. My next car is going to be a Type R.
:rolleyes:

[promp3]

My local mazda dealer is great. They really go out of there way to help me. I wouldnt boycot mazda because of a bad dealer, just order the parts from some where else and don't go to them again.
Mustangs are no doubt fast, but they are not very high quality cars in an effort to keep costs down cheap int. plastics and poor fitment of parts results, Just be prepared, I would'nt base my vehicle purchases on the way the dealer is, you don't drive the dealer.

[firefly]

I had an Acura before my P5 and I don't think their service is any better. If you check consumer report all the Japanese make rank last on dealer service (except Lexus and Infiniti). Acura was at about 19 or 20 out of 40...Honda and Toyota had the last place.

[JcsMP3]

Ok well I don't care if it's japanese, chinese, russian or german.... I want f'n service....

About an SVT being in the shop more... well right now I am beating him hands down as to how much down time I have had with my car.... and our mileage is the same.... I have about 4 weeks more of down time then him... all that was ever replaced on his was 2 coil packs.... me.. the entire tranny...., the rear sway bar end links, stereo face plate... next is fog lights harness, now this weekend it's the little switch to let the car know my driver door is opened.... I am afraid of what's going to happen next....

A dealership gets paid from Mazda with any warranty work they do.. why the f'n attitude... like seriously.... they all get paid... warranty work ss better really... they know they will get paid... no need to chase people around for money.....

But anyways... I am seriously turned off by Mazda... by any dealer really... besides the SVT one right now... until someone else displays amazing service before, during and after a purchase... then they might receive some of my hard earned money.... until then.. the shopping continues....

Jc

[MP3skaterNC]

wow, im lucky that my car has been pretty service free, and its got over 20k miles on it. so far all that ive had to get done is get the rotors resurfaced (so i braked alittle hard every once in while :p ), the blown sub replaced, and alittle tranny work done. and the service at my dealership is great, and im pretty sure that NC_MP3 and PortCityMP3 would agree with me, i guess we got lucky and got a good dealer, even my parents are thinking about getting a mazda6 as the next family car since our dealer has been so nice after the sale.

[blue_hotty]

It's so strange how cars come off the assembly line sequentially- built at the same time, with the same specs, with the same materials, with the same tolerances... yet some run for hundreds of thousands of miles without a hiccup, and others, have all sorts of random things fail out early. My MP3 has 20K and has no symptoms of anything not functioning properly, where as my Integra had something break every week- hundreds of dollars in repairs every month.

I bet an SVT is the same way. Someone is going to get one and thrash it and it will never break, but some mid-life-crisis old lady will buy the next one off the line and use it as a commuter and it will inevitably die every two seconds.

I don't think every SVT is trouble free, or that every MP3 is a problem child, so be careful giving up a reputable import for an American made car.

[JcsMP3]

week # 3 and still no part in site... they have an eta of the 26th for it now... but he said it rarely if ever comes in on time.... I am afraid of anything braking on my car cause it takes 4 weeks to fix it.... wtf is this about.. how about having a parts depot in Canada... how about that... honda and toyota are imports but at least they have part depots in Canada...... huh....

I am just learnign to accept it takes time to fix something simple... scarry thing is... I am starging to feel my tranny do the same stuff as before... I am afraid of having something break... I really am.... it will be 4 weeks again without my car again.. sheesh...

Jc

[javy212]

JC, i can sympathize with you. I have searched all over NJ to find a mazda service department that i'm happy with... the only one that i'm even slightly content with is 80+ miles from my home... too far... the dealers around me are horrible... never get a straight answer... never get any amount of respect.... they all suck... for this reason alone i'm selling my mp3 and going to WRX world.... the soobie dealerships in my area are phenomenal....

i'm sick of the crap from mazda dealers.... do they all take a$$hole training before they begin working?! Like you i have gotten hung up on abruptly on several occaisions and have spent easily more than 5 weeks waiting for some parts to come in because they were supposedly on back-order... at one point i was able to get my hands on a prts request that they sent out for me and the request date was almost 3 weeks after the day they told me they had ordered it.... back-ordered my a$$!!! So done.

[MazdaSalesman]

Okay, I agree with all of you. For the most part. The thing I think we are all forgetting here is the human element... there are two reasons why your parts aren't coming in... one, your service writer may be an asshole. See, it's not the department, you just need to find your one guy that will take care of you, hopefully they have more than one guy... And two, Mazda is getting beat to hell by us for parts! They had no idea there would even be a demand for half the shit that we all thought necessity when we bought our protege's (ie. the racing beat exhaust?). Of course in the current case it's not a performance part, but yeah, I would think a parts depot would help... but I think you need to get on the horn with Mazda. If you tell Mazda that their dealerships suck, they will fix it. There are people at Mazda whose sole purpose is to do this.

Of course, I even get treated like shit in a service department sometimes...

Also, believe it or not, but you know those customer satisfaction survey's from Mazda? Well, they actually read them. Tank your dealership, give em shit scores and Mazda will get on their ass.

But one thing is really bothering me... SVT? damn... apparently you've never driven a Ram Air Trans Am...

[Patio]

Originally posted by MazdaSalesman

But one thing is really bothering me... SVT? damn... apparently you've never driven a Ram Air Trans Am... apparently you havent driven a new SVT stock SC'd Cobra

[charles]

Originally posted by JcsMP3
week # 3 and still no part in site... they have an eta of the 26th for it now... but he said it rarely if ever comes in on time.... I am afraid of anything braking on my car cause it takes 4 weeks to fix it.... wtf is this about.. how about having a parts depot in Canada... how about that... honda and toyota are imports but at least they have part depots in Canada...... huh....

I am just learnign to accept it takes time to fix something simple... scarry thing is... I am starging to feel my tranny do the same stuff as before... I am afraid of having something break... I really am.... it will be 4 weeks again without my car again.. sheesh...

Jc

The Ford and Mazda dealer is the same person where I live... don't know what the hell you'd do then... going over to SVT wouldn't make it better... LOL... btw I haven't taken it to this dealer so I don't know how it is.

[twizyours]

I have had two probes and never had any problems except for my last turbo probe (I think because of bad ecu mainly)also had 160,000 miles. The Probe is nothing but a MX-6 with a different shell. The dealer I bought my protege from in N.C., I feel like I bought a BMW. My car was down once for a cracked boot, had me a rental in like 20 minutes someone came and got me brought me to the car and all I had was to pay for gas. It has more to with dealership then Mazda.

[charles]

Originally posted by twizyours
I have had two probes and never had any problems except for my last turbo probe (I think because of bad ecu mainly)also had 160,000 miles. The Probe is nothing but a MX-6 with a different shell. The dealer I bought my protege from in N.C., I feel like I bought a BMW. My car was down once for a cracked boot, had me a rental in like 20 minutes someone came and got me brought me to the car and all I had was to pay for gas. It has more to with dealership then Mazda.

of course, it's all about the dealer! Even Mercedes dealers are that way.


But anyways... I am seriously turned off by Mazda... by any dealer really... besides the SVT one right now... until someone else displays amazing service before, during and after a purchase... then they might receive some of my hard earned money.... until then.. the shopping continues....

OH, and if you think SVT will be great to you,

maybe you should read this thread.

svtperformance.com....../.... (http://www.svtperformance.com/forums/showthread.php?threadid=19809&pagenumber=1)

again, it's all about the people. not saying you won't get a good deal. sounds like you know somebody, and it works out for you. just saying, don't jump to conclusions.

[FuNwaGoN]

I second that on the dealerships. I currently own not only a P5 but also a 1993 Lightning. For those that so not know it is the first Generation SVT lightning. Basically a cobra in a truck. If you think that you are going to get better service just because the dealership is an SVT dealer then think again. I am 100 times more satisfied with my Mazda dealer than I have ever been with the SVT dealer. I sctually had to go to ford corporate to get the damn dealer to fic a factory recall. This was after 6 visits to the dealer and about a month and a half of down time. that is pretty hard to deal with because at the time the truck was my only vehicle. BTW this was not just some little problem. The truck has twin gas tanks and there was a factory recall on the pumps and the crossflow valves as it would actually pump gas from the rear tank into the front tank. Caused my front tank to overflow several times. Not good sitting at a light and gas just start shooting out of your truck. And don't even get me started on the problems I had with my steering box and brakes. SVT doesn't mean it's a good dealer so just consider yourself warned.

[enry]

I find that honda service, at least next to my house, is in a different league altogether from the Mazda service next to my house... The thing is this: I personally don't expect my dealer to do miracles, but I do expect them to give a shit. The message I am getting is that the only people in there who give a shit are those in sales. BS.