Power steering failure on Mazda5 (TSB: 06-002/09) [Archive]

BOCjer

06-02-2009, 03:18 PM

I had the engine stall completely on an on ramp to the highway, about a quarter of the way down. Clutch in cranked the key some 3 or 4 times till it started again just before the end of the ramp (just in time to put the wheels straight) and had no power steering for about 15 minutes. This was coumpunded by a screaming two year old in the back seat on the way to emerg. for a gash on the head.

after the kid was taken care of i went to the dealer and they flashed the ECU and said everything would be fine - till the next time it happens.

that's it, that's all.

i guess we'll see when it happens again

Zoom5Zoom

06-02-2009, 11:58 PM

yes, a lot of people have this problem and Mazda is aware of it. Your power steering unit overheats and fails to perform properly. If that happens, just let your car cool off a bit and it should be fine. In any case take your car to Mazda and let them take care of it. Meanwhile they have to offer you rental vehicle.

Good luck and don't worry about it.

Dima

What is the source of the over heat condition? Just curious.

brarsandeep

06-04-2009, 08:37 AM

This just happened to me this past Saturday. We were stuck in traffic and all of a sudden I hear a sound from under the hood and the Power Steering light came on and I lost power. Got to our location and let the car sit for about 2 hours. Came back out, started her up and I had my power steering back.

Glad to hear that it is a known issues. Will have to take it to the dealer and have it checked out.

Zoom5Zoom

06-06-2009, 09:35 AM

From a source I here there is a sensor in the power steering pump which is to detect fluid in the pump...if it does not I understand it shuts of the pump motor hence no power steering.

I here the fix is and don't recommend is to turn of the car and back on and presto you have power steering.

So the fix is replace the pump...

I understand it is not just the 5 but the 3 obviously has the same issue.....

hope this helps

DKaz

06-06-2009, 10:58 AM

How do we disable power steering? My arms could use a good daily workout! lol. (My wife just objected to this plan! Boo.)

xgabriel

06-14-2009, 10:53 PM

This thread is just an FYI. About three weeks ago, the power steering over heated twice in the same day. Both times it was able to reset itself after it cooled down, but I immediately called the dealer and they told me to bring it right in. Apparently there is a number of Mazda 3's and 5's that got a bad batch of power steering parts, causing the hoses to corrode and foul the pump over time. It seems that Mazda is well aware of this, but haven't issued any sort of recall about it. My 5 is well under warranty, though I think this is more of a "recall" issue that Mazda is taking care of. They've given me a loaner car at no charge, but my 5 has been there for 3 weeks, and it could be as long as 3 weeks more before I get my car back. Supposedly Mazda is really backlogged on these cars coming in for this same issue, so these parts are back ordered by weeks, maybe months. I'm not happy about it, but at least Mazda seems to be taking care of the situation.

BLACKOUT

06-14-2009, 11:14 PM

thanks for the heads up

Katner

06-20-2009, 04:44 PM

Have had this issue several times with my own 5. It's always after it's been sitting at idle for a while, and then turned off and back on again. My dealer has parts on order for me to fix this issue once and for all.

It's not a safety issue because it only happens when the car is immediately turned on, but it can definitely make you late for work.

OilGuy

06-20-2009, 05:54 PM

Any forum-member Mazda dealer employees able to look into this - possibly a TSB?

skyhawk

06-20-2009, 07:48 PM

morethan5

06-20-2009, 09:46 PM

Can you please tell what are the symptoms of a failed power steering on the MZ5? does the steering become hard? will there be leaks?

In my case, the steering wheel required two hands to turn and the idiot light came on.

Unlike others' experiences, mine has failed after an extended period of straight line driving.

coolmazda5

06-20-2009, 11:16 PM

I found this TSB while browsing the other day (TSB #16):

http://www.mazdas247.com/forum/showpost.php?p=4611613&postcount=9

Not for the same model year, but worth checking it out.

Was that morethan5 who mention somewhere that it seems to be an issue that is shared with the Mazda3 owners? Anyway, just drop a post there, who knows and maybe somebody already has an answer there. As I posted somewhere, it seems that the pumps are the same thing for both

Mazda3 Engine, Transmission & Drivetrain (http://www.mazdas247.com/forum/forumdisplay.php?f=319)

Katner

06-20-2009, 11:42 PM

Can you please tell what are the symptoms of a failed power steering on the MZ5? does the steering become hard? will there be leaks?

I'm not yet sure but It feels like the toyota corolla 1998 steering requires less
effort than our MAZDA5 2006 these days.
I've always loved the subtle weighty feel of the steering on the 5, but when this problem occurs it's very, very obvious. And it's a night-and-day feeling. A car with power steering gone bad is much, much more difficult to control than a car that came stock without power steering (sorry, stating the obvious).

In my case, the steering wheel required two hands to turn and the idiot light came on.

Unlike others' experiences, mine has failed after an extended period of straight line driving.
The first time it happened for me I had my car running in park waiting to go into a car wash. It was hot out, we finally got into the self-wash and turned the car off. I sprayed 'er down etc, then got back in and the power-steering light was on and the wheel took two firm hands to move. Luckily the wash was literally across a tiny street to the Mazda dealer where I drove it strait to. The symptoms went away when they looked at it so they did nothing, but it has happened at least 4 more times since in the last 6 months. It is tough to duplicate the problem for service dudes because it's literally an off-again, on-again problem and can come and go instantaneously.

Zoom5Zoom

06-20-2009, 11:54 PM

this seems to be a double post of same issue...if you have a power steering issue and it goes away after a restart ...do not ignore. Bring it for service.

http://www.msprotege.com/forum/showthread.php?t=123742960

coolmazda5

06-21-2009, 11:35 AM

Thanks Zoom5Zoom, merged for the benefit of everyone...

switz

06-23-2009, 01:35 PM

I'm glad to hear that this was not just something that happened to me. I had just turned a corner with no problem, drove one block and tried to turn again and boy, did I need to apply steering effort!. The warning light was on for the steering. I pulled over to the side of the road and stopped. I thought it might be a computer type glitch, so I turned the engine off and restarted and walla... power steering again. As far as overheating being a problem, I have driven my 5 in much warmer weather with no problems.

I guess when I'm at the dealership again I'll let them know. Hopefully they know this is not just an isolated case with my 5 and that they know what to do to fix it.

xgabriel

06-30-2009, 05:31 PM

I would just like to update that my Mazda5 has been sitting at the dealership for 5 weeks now, and they still have no realistic idea when to expect the parts.

TheMAN

06-30-2009, 06:06 PM

there is no TSB yet and no recalls have been announced nor any word of intentions of doing so

the problem seems to be dominant on 05.5 through 09 mazda3s and all mazda5s... something is wrong with the power steering hoses which in turns causes the pumps to overheat and fail

the 04-05 pumps on the 3s are different than the 05.5-09s and so far nobody has talked about 04-05 issues yet so I hope that's a good thing since I have an 05.... there's a decent supply of 04-05 pumps but the 05.5-09 pumps are majorly backordered with NO ETA

the dealers are also not allowed to change just the pumps alone... they are required to replace the hoses also during the repairs... the hoses are ALSO majorly backordered with no ETA... the pumps MUST be manually phone ordered for authorization due to the major shortage and to prevent some asshole dealer from hoarding parts

the hoses and pumps have been superceded/redesigned over a dozen times, so it tells you something is up with this garbage

also, I have a feeling that mazda is going to start selling reman pumps soon because all new pumps (no matter which year of 3 or 5) you buy have a $75 core charge now

let's just hope this becomes either an extended warranty part or a recall because those fucking pumps are over $1000 each!

brarsandeep

06-30-2009, 10:20 PM

Took in our 5 in for this this very problem. Mazda Service Manager sent me home in a rental and said that it would be a month or more before we would get our 5 back!!!

He said they called Mazda and Mazda told them to hold the car, becasue the pump was a driving hazard. The service manager told me that that there was 6-7 cars ahead of me and the pumps and hoses are backordered.

Came home and my wife went through the roof! She said, "As soon as you get it back, I want a FOR SALE sign on it" May be driving around in a Nissan Versa will change her mind and she will want the 5 back.

dima_rus

07-01-2009, 04:22 AM

Just had my power steering replaced today. All cover by warranty.

xgabriel

07-02-2009, 12:12 PM

Came home and my wife went through the roof! She said, "As soon as you get it back, I want a FOR SALE sign on it" May be driving around in a Nissan Versa will change her mind and she will want the 5 back.

That seems a bit extreme to me. I'm really not happy with Mazda over all of this, but I really like my Mazda5 GT. If this is the only major problem over the lifetime of the car, I can live with it. It is being taken care of at no cost to me, and they did give me another Mazda5 as a rental at no cost to me. I'm satisfied with the customer service I've received so far on this, but I'm getting tired of waiting. 5+ weeks and no end in sight.

BLACKOUT

07-04-2009, 10:26 PM

Well i have had in the last two days that the power steering has gone out on me. so i did what you guys have said shut it off then turn it back on well i did it the first time the light stayed on then i was going to go the the dealership to tell them but then my gas light came on so had to make a quick stop at the gas station, of course had to shut off the car and what you after filling up my power steering came back. But i still wanted to go to the dealer to let them know and they told me not to worry about it it will do it from time to time, all he told me to do is shut the car off for 10-15min then turn back on then it should be fine. Sooo today the dame DAMN thing happened again but i shut it off for the time he said and still no power steering(pissed)so im hoping on monday i will go to a different dealer and see what they say

wmzda5

07-05-2009, 09:08 PM

Well I have not experienced this on my 07 GT. Is there a recall on it or TSB?

Dima , do you have this problem? Any other Canadian Mz5 owners experienced this?

Rockin03mp5

07-05-2009, 09:22 PM

so... this is a problem for all mazda5's huh?

i will keep an eye out for this.

everyone who has had this problem should post up the year of their vehicle.

coolmazda5

07-05-2009, 09:45 PM

everyone who has had this problem should post up the year of their vehicle.

+1, also please post the estimated manufacturing date (just in case). I understand *all* Mazda5s seem to be affected, yet interesting that until recently there have been more frequent posts related to this...

Thx!

brarsandeep

07-06-2009, 08:32 AM

Mine is a 2008 Sport. Don't have the manufacture date, since it is sitting at the dealer right now.

When I took mine in it was fine...meaning the power steering light was not on. The service manager said that they would pull the codes and that would them when and how many times the light came on. Once they confirmed the light came on and i had the problem, that's when he told me that it could be a month or more before I get my car back.

I think I am going to open a case with Mazda USA and see if they can give me some more information as to why there is such a backlog.

BLACKOUT

07-06-2009, 06:10 PM

08 Mazda 5 GT

manufactured date 06/08

BLACKOUT

07-06-2009, 07:44 PM

So i just got back from the other dealer and they said they knew about the problem and they would take mine in with no questions asked and gave me a loaner car at no cost and he said i should have it back by Thursday and in my mind I'm thinking yeah I know its going to be longer. So I got a call from the dealer and they said the part is on back order and it will be by the end of next week that iI will get my car back. Well anyway i will keep you guys posted(thumb)

brarsandeep

07-07-2009, 10:16 AM

Wonder why some dealers can get parts faster than others?

brarsandeep

07-10-2009, 03:58 PM

Just got off the phone with Mazda USA and the rep told me the vendor that they had that produced the power steering pump, went out of business and Mazda had to go through a new vendor selection process. That caused a huge delay in getting replacement parts. The new vendor is trying to produce as many parts as they can for this issue. I told the rep that my service adviser said it could take 6-8 weeks to get the part and she said that it may take even longer.

coolmazda5

07-10-2009, 08:06 PM

Damn, sorry to hear that, hope they get them sooner...

The only upside you got a rental to drive, so no miles for your car. It reminds me of the 05 recall some of us 06 owners went through. I was so upset (my car was 1 month old when the recall started, and it was even 5MT, not an Auto!) yet I got a new Mazda MPV as a rental for around 8 weeks courtesy of Mazda USA. It was around the holidays, so I put tons of miles and took advantage of its size to buy and haul some large items home.

Not the best but thanks to that my insurance was on the down bracket at least...

Good luck!

TheMAN

07-10-2009, 08:18 PM

this JUST came out last week finally:

TSB: 06-002/09

2007-2009 MAZDA3 AND 2007-2009 MAZDA5 - HEAVY STEERING EFFORT WITH POWER STEERING MALFUNCTION INDICATOR LAMP ON AND DTC C1099

APPLICABLE MODEL(S)/VINS

2007-2009 Mazda3 vehicles (NOT including Mazdaspeed3) with VINs below (produced between April 1, 2007 and November 4, 2008)

2007-2008 JM1BK****** 742201 - 880507
2008-2009 JM1BK****** 100002 - 251982

2007-2009 Mazda5 vehicles with VINS JM1CR***** 155672 - 349055 (produced between produced between April 1, 2007 and November 4, 2008)
DESCRIPTION

Some customers may feel that the steering effort is hard or heavy with power steering malfunction indicator lamp illumination and DTC C1099 [ELECTRO HYDRAULIC POWER ASSIST STEERING (EHPAS)] stored in memory. This problem is caused by contamination of the system from such things as corrosion getting inside the power steering line, sticking in the power steering pump, and lowering the revolution speed. The system then goes into a fail safe function.
Customers having this concern should have their vehicle repaired using the following repair procedure.
REPAIR PROCEDURE OUTLINE

1. Verify customer concern.
2. Clean the steering gear box by flushing all fluid lines with 10 quarts of fluid.
3. Remove the electric power steering oil pump assembly (A) and pipe assembly (B).

4. Replace the power steering oil pump unit (shaded part of A) on the pump assembly with oil pump kit.
5. Install the repaired power steering oil pump assembly and new pipe assembly.
6. Fill the pump reservoir with ATF MIII and remove air from the line.

<snip>
PART(S) INFORMATION

Part Number
Description
Qty.
Note
BBM4-32-68Z
Oil Pump Service Kit
1
Kit consists of oil pump (B), bolts (C), joint (D), and O-ring (E).
BP4L-32-47YM
Pipe Assembly
1

9956-21-400
Gasket
4

0000-77-110E-01 or 0000-77-MERC-QT
ATF M-III
12
Up to 12 Quarts
<snip>

it pays 1.6 hours to do, so easy job
no longer does the entire pump unit have to be replaced, only the mechanical portion of the pump

there are plenty of the pump repair kits at the warehouse and the hoses should arrive sometime next week

parts/repairs still need to be authorized by MNAO as they don't want parts hoarding

coolmazda5

07-10-2009, 08:52 PM

Thanks for the info, I changed the thread title to make it more specific.

Good to know the 06s are not part of it, but my 08 is in the VIN range, so let's see.

Note: it has to happen to your car in order to make the TSB (technical service bulletin) valid, it is not a recall.

TheMAN

07-10-2009, 11:03 PM

it's NOT just 5s that have this problem.. a bunch of 3s have this problem also... probably a higher percentage too

xgabriel

07-11-2009, 10:08 AM

Well, it took almost 7 weeks, but I finally got my Mazda5 back from the dealer! Now that they finally have this TSB released they may have parts for people a bit quicker now. It's good that it actually got in there, as the technician also found that the transmission pan was leaking a little bit so he completely resealed it. Orange Mazda in Albany, NY was a class act on everything. Everything was done well and with professionalism.

BLACKOUT

07-15-2009, 09:44 PM

(yippy) SO I got my car back after a week and a half with no issues so far but I will keep you posted if anything continues. I'm so happy to get my baby back i was so tired of stock

Katner

07-24-2009, 09:17 AM

I called my dealer for a problem with the Air-blower (again) and the service rep I talked to asked me about my powersteering issues. His words were "half of the country is looking for these parts right now so I don't know when they'll be here." Seems to be flooded with requests for these units.

Looks like the new vendor got lucky!

brarsandeep

07-24-2009, 10:11 AM

Just got back from picking up our 5. Got it back in 2 1/2 weeks. A lot sooner than the 6-8 weeks I was initially told. I got a chance to talk to the tech who replaced the pump...same guy did my alignment...he said that they had 10 (5's and 3's) that had the issue and he replaced all of them. I asked him if he felt the pump was any better. He said the pump was about the same, but he said the lines were different. He said they some sort of filter caps in them to keep any gunk from flowing into the pump. He said that is what Mazda felt was causing the issue...gunk would build up in the pump causing it to work harder and overheating...he them smiled and said, "I don't buy it, but that is what I was told". He said that he owns a '06 3 and has had no issues at all. He is aware that they went to a new vendor...the one that went out of business for the '08 models.

MAMazda

07-24-2009, 11:12 AM

You all are SO lucky! My '08 5 has been sitting at dealership for 9 weeks - I MAY get it next week so they say. IRA Mazda has been spectacularly horrible during this whole fiasco! I have been with this dealership for 15 years since my '94 Protege, also have an '06 3 - will never go back. I'm actually getting used to my Dodge Caliber rental... http://static.mazdas247.com/smilies/frown.gif

wmzda5

07-24-2009, 04:02 PM

2007-2009 Mazda5 vehicles with VINS JM1CR***** 155672 - 349055 (produced between produced between April 1, 2007 and November 4, 2008)
DESCRIPTION

Do you mean if my VIN no. is lower than this I'm safe? I don't think I'm experiencing this....

Jetmech

07-25-2009, 03:20 PM

I called to book an appointment on Wed for Fri and mentioned the power steering acting up and they repalced it right away fri morning. Didn't have to wait at all. The whole assembly was split and they replaced the hyd portion of the pump and not the electrical portion.

No issues with waiting and everything works so far.

F1 Rox

07-27-2009, 09:43 AM

For those of us that fall under the TSB, should we keep the fluid fresh by changing it frequently, or just let it fail? I'm afraid it might fail after the warranty expires, if I service the fluid regularly...any opinions? Thanks.

OldGreyMike

07-28-2009, 08:24 AM

Question for you who have experienced this issue: what was your mileage when it occurred? I was disappointed to find that mine is in the VIN group, and want to keep an eye on it if it isn't an actual recall. As former owner of many Chrysler products, I am REALLY familiar with TSBs of all kinds...;)

brarsandeep

07-28-2009, 08:42 AM

BLACKOUT

07-28-2009, 11:50 AM

xgabriel

07-29-2009, 09:24 PM

wmzda5

07-30-2009, 06:51 PM

2008 Mazda5 GT with just about 15k miles on it when it happened.

That sucks.

red headz

08-02-2009, 02:37 AM

Geez I'm slow & haven't read the forums in a while.

Our power steering failed during the recent heat wave in WA as I was picking up my window regulator for my VW Golf TDI (which only exacerbated the car situations as my VW was currently out...)

So the details:
2008 M5 GT @ 7K miles and only one malfunction so far, but I'll be calling our dealership soon & posting on the local PNW Mazda forums.

michael.

Sea Ray

08-12-2009, 08:11 AM

My 2008.5 had this at around 7500 miles, of course with the wife driving. Good for her that she figured out to pull over and shut the car off for a few while she read thru the manual to see what the light was for. Worked fine when she restarted of course.

Still waiting of a call from my dealer to tell me all the parts are in, the kit is but the hoses are not yet. Sounds like that could be any day now.

Sea Ray

10-23-2009, 12:24 PM

Still waiting, over 15 weeks so far!

P2K

10-24-2009, 09:20 PM

This has happened to my wife 4 times if I remember correctly over the year and a half of ownership and to me once. It seems everyone is having different response times. Some days and others months. I'm taking mine in next week to see what they say, but I'm not leaving it to wind up with a POS loaner.

They'll just have to order the parts and I'll bring it in when they arrive and I'm not taking no for an answer. But my dealership has been extremely nice to me and accommodate me no matter what. So if they can give me something equal or better, then I'll take it.

Rockin03mp5

10-26-2009, 06:18 PM

skyhawk

10-27-2009, 12:27 AM

MZ5 2006 GT. So far we have not had any power steering issue. Maybe soon.

I thought I would share the following 'description of the mazda5 power steering' operation.

==============
Operation
Power Assist Mechanism Operation
• According to the steering action of the driver, the steering angle sensor detects the steering speed, and then outputs a steering speed signal to the EHPAS control module. The EHPAS control module uses the steering speed signal, vehicle speed signal, and other vehicle conditions, to determine the proper motor speed.
• Based on the motor speed determined by the EHPAS control module, the current from the motor drive circuit to the EHPAS motor is controlled to within the target current amount and the oil pump operates accordingly.
• The hydraulic pressure created by the oil pump is used to assist the shaft to turn axially. Due to this, the steering operation load on the driver is reduced.
==================

I think the system is getting too complicated. So many things can easily go wrong. Just to satisfy the requirement of constant steering effort from stationary to highway speed. lolz.

I remember my Driving instructor told me to avoid steering while vehicle is stationary. Supposed to be cruel to the linkages.

SGT_OKINAWA

10-27-2009, 02:04 AM

I remember my Driving instructor told me to avoid steering while vehicle is stationary. Supposed to be cruel to the linkages.

You are correct sir, no matter how 'power assisted' these new cars get the steering components still take a beating when the wheel is turned in a stationary position.

Now having driven for 28+ years with both assisted and unassisted, I can tell you this, you'll know for dam sure when it starts to 'go out' or 'fail'.

This is why the NTSB and DOT have NOT approved drive by wire, IF that wire happens to go bad, or fail, you are S.O.L. and can't move the car at all. However with our current system BOTH power and manual combined, if the power goes out, you can still STRONG ARM that car where you need it to go. (yes)

Peace!(rei)

coolmazda5

10-27-2009, 09:25 AM

I think the system is getting too complicated. So many things can easily go wrong. Just to satisfy the requirement of constant steering effort from stationary to highway speed.

.....but it feels nice... (laugh)

The 06 makes a "Ford steering wheel" type buzzing when turning, but that is pretty much it. I hope nothing happens, the driving feedback is awesome (not even a 2010 Mazda6 I rented has it)

mazdaspeedster3

10-27-2009, 09:49 AM

still ok here...

however, i can hear the whine of the power stearing. maybe i should bring it in, calling it a weird noise, and see if they can replace it under warranty before it happens with the baby.

that whine is normal and that is exactly what they will tell you. You are hearing the electric pump. If your VIN falls in the TSB just go in and tell them it happened to you and they will replace/fix. About all you can do.

Rockin03mp5

10-27-2009, 07:09 PM

that whine is normal and that is exactly what they will tell you. You are hearing the electric pump. If your VIN falls in the TSB just go in and tell them it happened to you and they will replace/fix. About all you can do.

i thought it was the electric pump. it just seems to be louder. very noticeable when turning at slow speeds

thaxman

11-03-2009, 04:52 PM

SGT_OKINAWA

11-03-2009, 07:25 PM

I started getting a belt whine only 1 week ago - 33,000 miles. Less CCA when attempting to start the car, believed it was the alternator since the whine is low in the body and is loudest below the bumper. Was told poor CCA was dying battery not alt failing to charge batt. & whine is normal. So why is it "normal" after 4 years of silence???

BTW it is REALLY LOUD!

Sounds like it is 'starting to fail' but don't worry YOU'LL know when it goes then take it in. I know it sucks but cars are NOT simple as a TV or DVD player and work 100% all the time and don't wear out, they do wear out, there are millions of cars on the road and not all will be perfect.

That and we can't help diagnose an item over the internet (fight)

peace!(rei)

skyhawk

11-03-2009, 07:41 PM

I started getting a belt whine only 1 week ago - 33,000 miles. Less CCA when attempting to start the car, believed it was the alternator since the whine is low in the body and is loudest below the bumper. Was told poor CCA was dying battery not alt failing to charge batt. & whine is normal. So why is it "normal" after 4 years of silence???

BTW it is REALLY LOUD!

I suppose one way to troubleshoot it is to find out suspect parts.
They will first want to replace the battery. If problem persists
then it is not the battery. and they will move on to the next suspect parts.

thaxman

11-04-2009, 12:31 AM

OK, so who else has this "normal" whine from the belt area? Is it from the power steering pump or the alternator?

AO928

11-04-2009, 04:24 PM

Been a while since I've posted here. I've had the PS go out on me twice. First time it took several minutes fro it to cool down. The second time was resolved with a quick re-start. Both times happened in the neighborhood.

2008 Touring - occured at about 21k miles. Now have 25k. Will see the dealer soon.

annod44

11-30-2009, 02:56 PM

Anybody ever had this effect any other components of the car? My 2005-3 problems started like a power steering failure, light came on steering was hard while making left turns, freaked out turned car off and on and nothing for a week then warning lights came on again while driving, but interior lights and radio cut out, again pulling over and stopping took care of the problem, another day I went to start and nothing, no interior light, no anti-theft light blinking, then after about 10 minutes it came back to life, everything was fine for over a week then the warning lights and it just died (for about 1/2 hour according to the clock) Friday it had the warning lights come on, pulled over and stopped 4 times in 10km. Went to take it to the service centre today but it was dead. No comming back to life this time. Had it towed to my service centre thinking it was the alternator. They just called to say it is working perfectly.

Zakley

12-02-2009, 04:04 PM

OK, so who else has this "normal" whine from the belt area? Is it from the power steering pump or the alternator?

I am. I have a 2006 3s and as I was driving across the country last week, I noticed the noise. At times it got REALLY loud as you mentioned. And really the only reason I noticed was because, as you also said, the car is basically silent. Unfortunately, it is intermittent and although it can be heard, when not acting up, it's not anything like when it starts to wail.

I took it to Pep boys and they said it was the power steering but I had to bring it to a dealership. I took it to a dealership in NJ who agreed, but they said it'd take a few days to get the part so I decided to drive a bit further to CT (home) and go to a local dealership. I went the next day and they said the noise was normal. Normal??!! Gah. So I'll be bringing it a different dealership tomorrow and hopefully they help me out or else I'm going to have to drive 90 mins to NJ and get it fixed.

M5Gonz

12-23-2009, 01:59 PM

Is this a problem with the 04/07 and 08/09?

coolmazda5

12-24-2009, 04:07 PM

^^ Not sure if I follow, but here are the details of the cars affected (reply 34 of this thread):

http://www.mazdas247.com/forum/showpost.php?p=4692826&postcount=34

maz51

02-09-2010, 03:47 PM

Did anyone have the same problem like I did yesterday??

My ps stering warning light appeared and my stearing won't turn!

My 2008 Madza5 just had this problem several times in a day at 8000 miles. I had to turn off the car and let it cool down for approx. 30 minutes then the power steering light would disappear. I brought it in to the dealer and they refused to replace any part unless the light is on.

newcarguy

03-01-2010, 04:43 PM

maz51

03-02-2010, 07:59 AM

Every mazda5 owner that experienced loss of power steering should file a safety complaint to National Highway Traffic Safety Administration at
http://www-odi.nhtsa.dot.gov/ivoq/ or (888) 327-4236. Hopefully that will pressure Mazda to issue a recall on affected vehicles.

thaxman

03-07-2010, 09:07 PM

OK, so who else has this "normal" whine from the belt area? Is it from the power steering pump or the alternator?

Confirmation that the "belt whine" is a failing PS pump. Going in for warranty work this week before utter & total failure. Funny, have NOT had any overheat failures like others have reported. Is it possible, it begins with a whine that is ignored for too long?

Rockin03mp5

03-09-2010, 10:49 AM

hmm. mine wines a lot, and is pretty loud when steering at slow speeds.

coolmazda5

03-09-2010, 11:16 AM

Mine have this "Ford Explorer" steering type whine, the 06 a little bit louder than the 08, especially when standing still and turning. No issues... so far (boom03)

mars local

03-09-2010, 12:28 PM

Made my 3 an appointment with the dealer for thursday at 8am. The woman from service said they were aware of the issue and actually had a 5 in the shop this morning with the same problem.

Could not tell me the status on parts ordering so I will keep you guys posted on how long they expect it to take. They also said they are not going to keep my car while the parts are on order. Either its not THAT critical of an issue or they just dont care. Either way, if something tragic happens to me and the car before the parts come in, you all have my permission to press charges. :P

-Dave

Stamperman

03-14-2010, 06:49 PM

One of the tricks I learned on the Volvo forums (those guys like ot keep their cars for a long time!) was to put a magnet in the PS reservoir. Typicall you hang it with wire from the dipstick built into the cap. I haven't checked the 5 to see if that can be done or not.

If contamination if the culpret in killing these pumps then a magnet to catch the metal chunks may help prolong the pump life or prevent the issue in the first place.

Bob*5

03-16-2010, 12:48 PM

It started yesterday. My wife was talking to some friends and let our 2009 Mazda 5 idle. When she went to leave the steering wheel icon was lit and she did not have any power steering. She drove about a mile to home and then called me to look at it. I checked and indeed the power steering was not working. Since I had just gotten home from work I shut off the car and went inside to change. When I came back out I checked the fluid (Full) and the belt (Looked fine) and then started the car to see what was going on. I didn't see the steering wheel icon so I tried it and the power steering was back. What the....? Thankfully I checked on this forum and found out what was going on. A new pump is on the way. Thanks to all who contribute to these forums, they are great!

Bob

thaxman

03-19-2010, 12:05 AM

Hey Bob, now that you have gotten your tech help, you are under contractual obligation to stick around and dole out some advice! ;)

Glad we all can help each other like this!

skyhawk

03-19-2010, 11:01 AM

Thankfully I checked on this forum and found out what was going on. A new pump is on the way. Thanks to all who contribute to these forums, they are great!
Bob

It helps to know how this electric power steering pump operates.

From the technical guide, it appears the faster we turn the
steering wheel, the more current is fed to the motor and
the harder it operates. Speed is also taken into consideration.
So at 0km/hr, the age-proven teaching of avoiding steering while stationary
also applies. i.e. move a little then steer to reduce the stress on the system.

I will be keeping this in mind. i.e. gentle on the steering
wheel while doing parking maneuvers.

==========================
Operation
Power Assist Mechanism Operation
• According to the steering action of the driver, the steering angle sensor detects the steering speed, and then noutputs a steering speed signal to the EHPAS control module. The EHPAS control module uses the steering speed signal, vehicle speed signal, and other vehicle conditions, to determine the proper motor speed.
• Based on the motor speed determined by the EHPAS control module, the current from the motor drive circuit to the EHPAS motor is controlled to within the target current amount and the oil pump operates accordingly.
• The hydraulic pressure created by the oil pump is used to assist the shaft to turn axially. Due to this, the steering operation load on the driver is reduced
=============

straw10

03-19-2010, 08:03 PM

This just happened to me today in the middle of a traffic jam...PS Fluid was quite low. I filled when I got home and it seemed to fix...will monitor closely as I have 34500 miles on the car right now...

musashi23

04-13-2010, 08:23 AM

I was waiting for the traffic out of a gas station, steering turned halfway. Once traffic cleared, I went, but the steering didn't want to turn. I thought I had a flat or busted something. Went home w/o power steering. Idiot light is on.

The next day the idiot light went out, and all is well. Scheduled my car at Koeppel Mazda anyway.

I only learned about this bad batch after I drop the car off. I mentioned the TSB to the mgr when he called me back about the problem, he acknowledged it. I was afraid it'd take weeks for me to get my car back. But they only kept the car for a day, thank god.

maz51

04-19-2010, 09:26 AM

red headz

04-20-2010, 12:38 AM

musashi23

04-25-2010, 09:25 AM

I drove my car to Koeppel Mazda and they refused to replace anything unless they see the power steering light on.

That's not right. When I brought it in, I explained what happened to me 2 nights earlier. Then the tech asked me if the idiot light came on, as if it's a routine question.

My car has less than 30k, so it's still under warranty. But, regardless, I think mazda should replace yours. It's a defective part for goodness sake.

Robotaz

04-25-2010, 10:02 AM

The topic of this thread is really pathetic. Mazda: you better get your act together because mass failings of the same part over and over is a sign of incompetence. If mine fails out of warranty and I end up with a $1000 bill, this will be my last Mazda. I'd seriously think twice about buying another one, too. Mazda's reaction to this is totally unacceptable. Why would power steering pumps with as few as 8,000 miles have a build up of any kind? Because they're junk, and as part of the steering system, a seriously dangerous problem IMO.

v_tofu

04-25-2010, 11:10 AM

Just call Mazda USA and they said that a person buying a used 2008 Madza5
that passed the 36000 is out of luck. Not sure how we can raise awareness of this issue
with all the problems Toyota is having, I am surprise Mazda seemed uncaring a person's(family) plight.
Hopefully, more serious incidents do not occur before they change their minds.

DAMMIT!!! I have a used 2008 with 65k :(

My first incident just occured while parralell parking. Although not a very dangerous situation, sure was embaressing.

Anyways, I did the same thign shut her off, thought it was my brakes that were locked, turned it back on, then it was good.

I'll contact mazda, maybe i can talk them into fixing it for me without charge.

Robotaz

04-25-2010, 03:33 PM

DAMMIT!!! I have a used 2008 with 65k :(

My first incident just occured while parralell parking. Although not a very dangerous situation, sure was embaressing.

Anyways, I did the same thign shut her off, thought it was my brakes that were locked, turned it back on, then it was good.

I'll contact mazda, maybe i can talk them into fixing it for me without charge.

I'd try the hoses first, assuming Mazda says no. What can it hurt to just try the revised hoses and then the pump if you have to? Actually, on second thought, i'd drain the fluid first, then try the revised hoses.

maz51

04-26-2010, 08:58 AM

That's not right. When I brought it in, I explained what happened to me 2 nights earlier. Then the tech asked me if the idiot light came on, as if it's a routine question.

My car has less than 30k, so it's still under warranty. But, regardless, I think mazda should replace yours. It's a defective part for goodness sake.

My 2008 mazda5 has about 11k miles and already had several incidents with Power Steering light. I showed Koeppel Mazda the TSB but they told me to drive / toll the car while the light is on because that's the only way for them to get paid.
I'm hoping more mazda5 owners will complain to NHTSA to pressure Mazda for the recall of the power steering issue.

coolmazda5

04-26-2010, 10:02 AM

I showed Koeppel Mazda the TSB but they told me to drive / toll the car while the light is on because that's the only way for them to get paid

That to me that is a bad dealer, carry your digital camera and take a pic including the mileage when it happens, that to me is good evidence (dunno)

Robotaz

04-26-2010, 10:46 AM

^^ Excellent idea.

maz51

04-27-2010, 09:51 AM

That to me that is a bad dealer, carry your digital camera and take a pic including the mileage when it happens, that to me is good evidence (dunno)

Good idea, I will do that.

maz51

05-01-2010, 07:53 PM

Good idea, I will do that.

Got the dreaded power steering light twice today when I was parallel parking.

Robotaz

05-01-2010, 08:20 PM

Nice snag. Let us know how the dealer visit goes.

maz51

05-06-2010, 07:14 AM

Robotaz

05-06-2010, 04:32 PM

red headz

05-07-2010, 12:49 AM

My wife just had her second PS failure today in WA state... it was about 65F outside - and she was stuck on Interstate5 for a few minutes till it 'cooled down'.

She goes in tomorrow to complain and show the Mazda dealership the TSB.

Update:
Our local WA Mazda dealership replaced the entire steering rack. We were given a courtesy Mazda loaner car for the week long process - but hey, now it's fine and didn't cost me a thing out of pocket.

michael.

maz51

05-07-2010, 06:10 AM

Is that the hose replacement and flush?

Found error code C1099. They replaced the following parts as per TSB 06-001/10 and also flushed the PS system.

BBM4-32-68Z Oil Pump Service Kit
BP4L-32-47YM Pipe Assembly
9956-21-400 Gasket
0000-77-110E-01 Trans Flu
0000-77-620E-03 Brake Part
BR5S-56-496 Nut-Clip
9947-90-620 Bolt

coolmazda5

05-07-2010, 10:56 AM

KBrian

05-08-2010, 04:06 AM

Could the forum keep a list of customer-friendly dealers others could check out (like as a thread?) Not sure of the potential problems. Any thoughts?

Robotaz

05-08-2010, 07:51 AM

Awesome

That is awesome. You know what burns me up more than anything about trying to get things fixed at a stealer? Mazda pays them for the rental car and everything else necessary to properly satisfy the customer. Why don't all dealers do that then? Are they so stupid they don't know better? Do they not give a crap about whether they do their best to satisfy you? Do they pocket the money to be spent on a rental car? This type of bad versus good service is too prevalent to not have a system of weeding the idiots out.

musashi23

05-08-2010, 07:32 PM

I went to Manhattan Automobile Company instead of Koeppel. They kept the car for a day and performed TSB 06-001/10. The vehicle was washed before returning to me. I even got a free rental car from enterprise. Overall I am very satisfied with their service.

I think koeppel is a bad car dealer and will never go back to them again.

Glad you got your issues resolved! I wonder why Koeppel didn't fix your problem in the first place...the idiot light was off when I drop the car off...my car has close to 30k when the problem arose...I didn't buy my car from them...they also gave me a rental car for the 1 day they kept the car...

RetroRanger

05-27-2010, 07:33 PM

my 08 M3 GT w 27000 miles had the steering light go on yesterday. My wife was in construction traffic on the highway outside temps in the low 90s. The traffic started flowing and shortly after that the light came on and no power steering. she drove home called the dealer. Her car was just in last week for two bad valve stems (nother story)
The dealer had her bring the car in she got a used M6 for a loaner. the dealer repaired the car today under TSB: 06-002/09 (a guess as we havent got the paper work yet)

she got the car back tonight w no issues to report.

on the valve stems, we test drove the car w the tpms lite on. bought the car (lite off) and two weeks later lite on. I added air and lite off another week goes by lite on. We bring it in dealer fixes it says it was a leaky valve stem OK. another month goes by I check the air (no lite on) and 1 tire just leaks air out when i try to add air or check the air (cracked stem). another stem snaps off and tire immediately goes flat. ok your thinking retroranger is a ham fisted wrench wanna be bzzt wrong, I work on bikes sleds cars trucks all the time, the only time my toys and vehicles go to the dealer is under warrenty. so anyway they replaced the two valve stems.

the issue w those appears to be the use of an aluminum alloy in a corrosive environment ie brake dust and newengland winters (salt) i notice my moms fusion uses typical rubber valve stems w TPMS system, seems to make a little more sense.

MD5

05-28-2010, 06:36 PM

My unit started leaking about 18 months in while still in warranty. It was fixed by the dealer.

zoomdaddy01

05-31-2010, 10:23 AM

After driving 2hr 30 min, hit a traffic jam and sat for about 20 min in 90 F heat. made a left turn to get out of lane and power steering light came on.

Got to a parking lot and checked, the fluid level was way above the max and actually overflowed a bit. Last time i checked the fluid it was at the max mark. let it cool for about 90 min and was then fine. After sitting overnight the fluid level was only slightly high. Does anyone know if when the pump shuts down does it shunt fluid directly to the resevoir causing the overflow? or does the fluid expand that much when it gets hot. I also understand other have had an issue a power steering issue. Any service types know wether this is temperature related What i can expect for Mazda? (Luckliy, still under warranty)

2008 GT.

coolmazda5

05-31-2010, 10:57 AM

What i can expect for Mazda? (Luckliy, still under warranty)

Replacement as indicated on the TSB. Take a pic of the light with the mileage just in case they give you a hard time

Distinct

06-01-2010, 11:17 AM

My vehicle is going in for this power steering fix today. Parts are backordered across the board and there will be a long wait. There are a number of customers who are concerned about driving their vehicle so Mazda is providing a rental car until the parts come in. I think they are very aware because of the new and very hot temperatures that are around in the Toronto area now.

Rick and Maple Mazda just north of Toronto is the best. I've dealt with a couple other dealerships and specifically Rick is top notch.

What happened to me...
I was on a raised highway ramp transfer from the 401 (Canada's largest highway) going north to the 400 at about 60 kilometres an hour when the power steering suddenly went and the car wanted to go straight. I thought at first a wheel or suspension had locked up and was pushing the car in a new direction because the steering instantly became heavy. I looked down and saw what looked like an icon of an American 1950s steering wheel (two spokes) flashing in yellow and figured it was the power steering had gone. Freaked out my Wife because we almost hit the barrier on the side of the ramp transfer (her side so it must have been scarier).

pretendx2xchoke

06-02-2010, 12:06 AM

Robotaz

06-02-2010, 08:43 AM

please help us out here. my wife and i are really wanting to buy a mazda5 and we were going to look at one on thursday to buy, and the individual who had it contacted us today letting us know that the PS went out and it is in the shop to get fixed. we are still wanting to purchase the vehicle, but are reluctant now due to this issue. this vehicle is an 08 and the vin falls within the range listed on the TSB.

i guess our main concern is just to see if once the PS pump is replaced or "fixed" has anyone had ANY problems with their power steering sense.

THANKS A TON!

From what I've read you should be fine. That said, this is just part of owning a 5. I've had two brand new Hondas in the past two years and both had way worse and dangerous problems with less than 5,000 miles on them. Cars seem to all be junk now. My opinion is that the 5, problems and all, is still a good car.

musashi23

06-03-2010, 09:21 AM

please help us out here. my wife and i are really wanting to buy a mazda5 and we were going to look at one on thursday to buy, and the individual who had it contacted us today letting us know that the PS went out and it is in the shop to get fixed. we are still wanting to purchase the vehicle, but are reluctant now due to this issue. this vehicle is an 08 and the vin falls within the range listed on the TSB.

i guess our main concern is just to see if once the PS pump is replaced or "fixed" has anyone had ANY problems with their power steering sense.

THANKS A TON!

I still think it's a great car. If the car you want to buy is getting fixed now, it's so much better for you that you don't have to deal w/it later on. It's still a great car in my opinion.

fs-m5

06-07-2010, 01:07 AM

I just experienced this power steering problem today with my 08 5. Was waiting in line for very long time to get into parking lot under hot temperature. Lucky I was the driver and I used to have no power steering car long time back, so realize right away, if was driven by my wife, a small frame lady, may not be able to maneuver since never drives a no power steering car. Will take into dealership while i still have warranty.

thaxman

06-07-2010, 03:43 PM

FWIW, had my PS pump replaced 2 mos ago for unusually loud whining. New unit was quiet for abt 1 month, but is whining just as loud as the old one. Have not had either unit fail during driving yet, but I anticipate the whine is a precursor to failure.

ItsJustMe

06-08-2010, 12:30 AM

My 09 5 (20K miles) will go in tomorrow for PS failure :( We were in Vegas for the weekend in 110* weather and dummy light came on a dozen or so times. We called the local dealer and the second we mentioned PS light they gave us the 'its safe to drive but bring it in ASAP and it will take some time to fix' speech.

Our 08 3 had the PS replaced at just under 30K miles for the same thing.

georgecastaneda

06-08-2010, 11:43 PM

i have a problem with my 2000 ES. everytime my car is idling and i turn the steering wheel the RPMs drops down a lot sometimes i think the car is about to shut off. i cant find the problem, any ideas about it?

fs-m5

06-09-2010, 01:47 AM

@ ItsJustMe: so still see the same issue after your 08 3 replaced the PS?

Katner

06-11-2010, 12:36 AM

Noises, humms, and whines are soooo common on mini-vans, and large cars these days. Including beloved Hondas and Toyotas. Reporting these issues after the new pump is in is really not worth while (well anything is worthwhile to report here, I mean complaining to the dealer). This is exactly why Mazda (and others) are switching to electronic steering which sucks for road-feel and communication, but is more reliable.

Of course if the PS fails again then that is a whole new issue.

Had my PS parts replaced a couple of months back and have had no issues since. But steering feels a little softer unfortunately.

fs-m5

06-12-2010, 03:18 AM

took my 5 to dealership today and they keep the car to replace the PS.

Bannick

06-14-2010, 11:36 AM

PS Fail & Replaced

All - we had our 5 PS fail while crossing the Rainbow Bridge from CAN to US on the Victoria Day long weekend...not a fun experience with no place to go. Managed to find out that turning vehicle off and then restart would clear - it did. We got to our flight ontime and upon return arranged to bring back to Dealer. They've had it now for 2 weeks and we have loaner (Dodge Grand Caravan SE) - awaiting 'parts'. Will advise how it goes moving forward.

Bannick

alex.camvilla

06-16-2010, 08:53 AM

Same as my 5, now sitting in my dealer for 7 days already, still waiting for PS parts. now i`m just enjoying loaner by my dealer, save mileage and tire wear of my 5.

professorhank

06-18-2010, 11:43 PM

My PS light came on for a split second while coming to a stop then everything was OK. This happened the morning after I accidentally left my key in the ignition ON setting all night and drained the battery. Got jumped the next morning and everything's been fine ever since except for that 1 instance of my PS light coming on for about 1/2 a second. I bought my 5 used but I somehow doubt this PS fix was performed by the previous owner. Currently 56000 miles on it and next month, I am taking my car on its first LOOOOOONG trip covering about 2000 miles in 4 days through some hot temps. Maybe I should call my dealer about this PS thing...

kleptomaniak

06-19-2010, 01:05 AM

Here is the TSB for it. It does not affect all Mazda 5s so check your VIN number. I have one of the earliest 06 models in the states, and my VIN # is below the range indicated. I have had no problems, and I have driven this thing everwhere including hot weather.

TSB: 06-002/09

2007-2009 MAZDA3 AND 2007-2009 MAZDA5 - HEAVY STEERING EFFORT WITH POWER STEERING MALFUNCTION INDICATOR LAMP ON AND DTC C1099

APPLICABLE MODEL(S)/VINS

2007-2009 Mazda3 vehicles (NOT including Mazdaspeed3) with VINs below (produced between April 1, 2007 and November 4, 2008)
2007-2008 JM1BK****** 742201 - 880507
2008-2009 JM1BK****** 100002 - 251982
2007-2009 Mazda5 vehicles with VINS JM1CR***** 155672 - 349055 (produced between produced between April 1, 2007 and November 4, 2008)
DESCRIPTION

Some customers may feel that the steering effort is hard or heavy with power steering malfunction indicator lamp illumination and DTC C1099 [ELECTRO HYDRAULIC POWER ASSIST STEERING (EHPAS)] stored in memory. This problem is caused by contamination of the system from such things as corrosion getting inside the power steering line, sticking in the power steering pump, and lowering the revolution speed. The system then goes into a fail safe function.
Customers having this concern should have their vehicle repaired using the following repair procedure.
REPAIR PROCEDURE OUTLINE

1. Verify customer concern.
2. Clean the steering gear box by flushing all fluid lines with 10 quarts of fluid.
3. Remove the electric power steering oil pump assembly (A) and pipe assembly (B).
4. Replace the power steering oil pump unit (shaded part of A) on the pump assembly with oil pump kit.
5. Install the repaired power steering oil pump assembly and new pipe assembly.
6. Fill the pump reservoir with ATF MIII and remove air from the line.

<snip>
PART(S) INFORMATION

Part Number
Description
Qty.
Note
BBM4-32-68Z
Oil Pump Service Kit
1
Kit consists of oil pump (B), bolts (C), joint (D), and O-ring (E).
BP4L-32-47YM
Pipe Assembly
1

9956-21-400
Gasket
4

0000-77-110E-01 or 0000-77-MERC-QT
ATF M-III
12
Up to 12 Quarts

Robotaz

06-19-2010, 09:23 AM

Rockin03mp5

06-19-2010, 10:30 AM

from what i gathered... the pump gets clogged, and goes into safe mode. turning it off for a while and it will reset and be ok.

but yeah, im pretty sure mine falls into this range too... and i wish they would just recall it and have it be done with.

grrr.

mpvue

06-19-2010, 12:26 PM

Great, mine is in that range of VIN. Just another BS car-related thing to have to worry about. What are they going to do for all of the people who have the defective system, but it doesn't go out under warranty? I swear if I have to buy one myself when Mazda knows it's junk I will never buy another Mazda. Now, if it was priced at a point that is not total insanity and a slap to the faces of the owners, I wouldn't really care. But at nearly $1000, F*CK MAZDA. Cheapskates! Mazda you need to fix the problems that you create and knowingly sell to people.

A great question that I don't hear anyone asking is: What in the hell is causing such "contamination" of the fluid that the pump has to be replaced? My guess is that the pump is disintegrating. My brand new car that I get to look forward to being stranded on a road trip because of an idiotic problem that the maker knows about. Great. Yeah, I'm pissed off.

you need to lay off the caffeine dude, you're too high strung. just because yours in in the range, doesn' mean it's going to fail. I can see being concerned (As I am) but to be pissed off about something that hasn't even happened yet?
update: I've been following this thread and never checked my VIN. it appears I'm NOT affected (my VIN is 359***) but I'll keep it in mind just in case it does extend to later VIN's.

Robotaz

06-19-2010, 06:09 PM

you need to lay off the caffeine dude, you're too high strung. just because yours in in the range, doesn' mean it's going to fail. I can see being concerned (As I am) but to be pissed off about something that hasn't even happened yet?
update: I've been following this thread and never checked my VIN. it appears I'm NOT affected (my VIN is 359***) but I'll keep it in mind just in case it does extend to later VIN's.

You're hysterical man. Absolutely hilarious, and original at that. Caffeine is a poison to the body and I don't drink it. Thanks for your concern that I'm negligent with my health though. I truly appreciate it.

I run my business with honor and integrity. I can screw people or I can treat them right. If I see even the slightest inconsistency with my agenda to provide the best service possible, I will fix whatever I have to at my cost. You may think aspiring to the highest of standards is "high strung" and unreasonable. I do not. Mazda needs to treat their customers like life-long patrons and recall these stupid power steering pumps. Look at how few of the total number of owners are on this forum and how many here have had to get theirs fixed because they failed. If it's so dangerous to drive when it's failed that the vehicles absolutely cannot be driven, why are they waiting for them to fail? There's not a good excuse. Regardless of what some individuals may think, waiting for your steering to fail before it gets fixed is not how you run a company that must provide a safe product. Again, this is unacceptable. I stand by my verdict and don't care if sheeple agree.

mpvue

06-20-2010, 03:54 PM

completely understand. I cannot speak for mazda as to why there hasn't been a recall.

Robotaz

06-20-2010, 05:51 PM

^^ $$$$$$

KBrian

06-21-2010, 04:45 AM

Missed the number-under by 1000.

Can't say I was worried about the power steering, though. Most of the early shit-boxes I've owned didn't have power steering, and those that did were often on the fritz.

dhenrycpa

06-28-2010, 02:04 PM

Took my 2008 GT in for the TSB repair today after failing yesterday in 100 degree heat. They apparently can get the parts and finish the work today by the end of the day. I saw a bunch of people that were waiting for long delays in parts getting paid loaners/rentals, has anyone been able to get one for a one day repair?. Normally I would just wait until I could arrange a ride from the dealer to work but with an upcoming trip, I felt that the repair was needed immediately and couldn't wait until I could do so.

Thanks in advance

skiph

07-02-2010, 12:14 PM

I heard on the radio news this morning that the NHTSA is investigating power steering problems on Mazda 3's, with the possibility of a recall in the near future.

I haven't scoured the Mazda 3 forum yet for P/S problems, but a quick Google search turned up a number of them.

So...if this problem continues to occur on our model, as it has for some in the past, we will probably have a stronger leg to stand on getting it fixed, perhaps even on vehicles that are out of warranty.

Might want to keep an eye on the NHTSA site for further info.

skiph

07-02-2010, 12:26 PM

OK, found this on the NHTSA web site. I know it's for the 3's, but since our vehicles use a similar system, maybe even the same pump (anybody know this for sure?).

Might be the time for members on here to be filing complaints; it only took 33 to get this going on the 3's:

NHTSA Action Number : PE10021 N/A
N/A NHTSA Recall Campaign Number : N/A
Make / Models : Model/Build Years:

MAZDA / MAZDA3 2007-2009

Manufacturer : MAZDA MOTOR CORP
Component :
STEERING
STEERING:HYDRAULIC POWER ASSIST SYSTEM
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
STEERING:HYDRAULIC POWER ASSIST:POWER STEERING FLUID
STEERING:ELECTRIC POWER ASSIST SYSTEM
STEERING:HYDRAULIC POWER ASSIST:PUMP

Date Investigation Opened : June 28, 2010
Date Investigation Closed : Open
Summary:
ODI has received 33 complaints alleging steering problems with the subject vehicles. The Mazda3 uses an electrically actuated hydraulic power steering system to reduce the physical effort required of drivers to steer the vehicle. The majority of complaints allege loss of power steering assist while driving, requiring excessive force on the driver's part to maintain control, or in some cases causing the driver to lose control of the vehicle. Three of the complaints allege that the loss of steering control caused a crash. Additionally Mazda has issued technical service bulletins involving one or more of the subject model year vehicles related to power steering assist problems.

rscottg

07-02-2010, 12:52 PM

Did anyone have the same problem like I did yesterday??

My ps steering warning light appeared and my steering won't turn!

So I read this thread on Tuesday and was curious if this could happen to my 08 5. I have almost 30,000 miles with no problems in the steering department.

Thursday, about 89degrees out and a bit humid. Had been driving in some stop and go traffic, was in the left lane needing to get into a long line of traffic in the right lane. When I saw my chance, I quickly turned into that traffic line and I suffered the infamous power steering fail. Some noise, the 'steering wheel' light came on and no power steering. Quite the chore to maneuver in heavy traffic to get into a parking lot. Went into a restaurant to eat and hopefully give the Mazda some time to correct itself.

While waiting, I phoned Mazda and the service advisor said there is mention of this in the manual, but if it becomes a problem, bring it in to be checked. I'm thinking this is a problem and it's happening to a lot of people. I can't imagine if I lived in the heat of Texas, Arizona, etc.. ie I live in Canada.

If there is a known problem with a previous supplier of steering parts for Mazda and they've found a better replacement/vendor whatever, I want the improved part. If necassary, I'll just tell them it keeps happening.

Luckily I was driving and not my wife with our toddler in the car. Also, because of the forums, I wasn't so surprised when it happened. If I had not read about the problem, I probably would have been more worried.

So If I lived in a really hot area, I'm guessing this might happen quite often.

Now I'm wondering if a really good, heat resistant synthetic might help with this problem? I already replaced the ATF with Amsoil after having the Mazda factory fill discolor, breakdown, or whatever happened to it.

coolmazda5

07-02-2010, 03:31 PM

OK, found this on the NHTSA web site. I know it's for the 3's, but since our vehicles use a similar system, maybe even the same pump (anybody know this for sure?).

Here is the actual TSB:

http://www.mazdas247.com/forum/showpost.php?p=4692826&postcount=34

Is it mostly happening in Canada? (scratch)

Also, another stupid question, who has had the problem and has 5MT?

coolmazda5

07-05-2010, 02:26 PM

Following all the criticism federal regulators received earlier this year for letting Toyota safety defects go unaddressed, everyone is taking a closer look customer complaints. The 2007-9 Mazda3 and the 2003-5 BMW Z4 are both being investigated by the National Highway Traffic Safety Administration following consumer complaints about a loss of power steering assist. Three Mazda crashes and one BMW accident are being blamed on the steering issue.

Although the specific circumstances vary for each of the vehicles, in either case the loss of assist results in significantly increased effort to turn the steering wheel. The Mazda uses an electro-hydraulic assist system and Mazda issued a technical service bulletin (TSB) in 2009 related to this issue. Contamination in the pump can cause it slow down reducing the available assist. A TSB is sent out to dealers to correct an issue if a car comes in for service or a customer complains but fall short of a full recall. The Z4 has an electric power steering system that seems to have issues at higher speeds and temperatures.

[BusinessWeek via Autoblog (http://www.autoblog.com/2010/07/05/report-bmw-z4-and-mazda3-face-nhtsa-scrutiny-over-power-steerin/)]

coolmazda5

07-05-2010, 02:29 PM

^^ It might mean that this is closer to a recall, let's see (it is exactly the same TSB it seems)

jptrsn

07-06-2010, 12:40 PM

Yesterday the power steering went out on our 08 5. We have about 36 000 km (Canada here), so it should fall under warranty. The service rep seemed to be unsurprised by my call, and explained right away that we would get a loaner car. No time frame yet on how long it'll take, but with the recent heat wave in Montreal, I wouldn't be surprised if it's out of commission for a while.

I'm still under 3 yr/ 60 000 km full warranty, and my VIN falls into the range in the TSB. I'm printing out a copy of the TSB and taking it with me (thanks everyone here!)

I've seen people mention the TSB 06-001/10, but I haven't found any copies of the full bulletin - is it the same as 06-002/09?

I will update everyone when this situation is resolved.

UPDATE: It took only four days for the dealer to get the parts and fix my car. Done under warranty, no questions, the service rep was familiar with the issue. Was given a Nissan Versa as a loaner for no charge - rep said that Mazda pays for it, too.

rscottg

07-21-2010, 12:27 PM

UPDATE: It took only four days for the dealer to get the parts and fix my car. Done under warranty, no questions, the service rep was familiar with the issue. Was given a Nissan Versa as a loaner for no charge - rep said that Mazda pays for it, too.

My dealership wasn't too concerned. Said it if happens again they'll address it ( I thought that was a poor reaction). I wonder if the computer stores multiple instances of a problem or not. I've had the problem once, so I'm pretty sure that at least instance of the problem has been stored in the computer.

Robotaz

07-21-2010, 11:25 PM

Dealerships in areas without many 5s will not be concerned because of the obvious. Take into consideration how many 5s your dealer may see for service before you assess their comments. I see 5s constantly all over the city. Therefore, if my dealer said something is not an issue, I may think differently from someone who lives where they never see another 5.

Darklighter

08-03-2010, 11:32 PM

Our 2008 5 just got diagnosed by the dealer today with the power steering issue. What happened was I was reversing when all of a sudden I couldn't turn the wheel and thought I may have accidentally shut off the car somehow or engine died. Pressed the gas and was still moving then I noticed the power steering light. Shut off the car and restarted. Power steering light still on and no power steering. Turned off the car again, waited 10 secs, restarted and all was fine.

Car has 29000km and falls in the TSB VIN range. The dealer says it will take a few days for parts (new pump and piping) to come in and everything will be covered under warranty.

While I'm glad everything's covered under warranty, hopefully there aren't any more surprises like this. Last one was an oil pan gasket leak. (sad1)

Rockin03mp5

08-17-2010, 04:13 PM

http://wheels.blogs.nytimes.com/2010/08/17/mazda-recalls-215000-cars-for-power-steering-problem/

Mazda is recalling about 215,000 of its 2007-9 Mazda 3 and Mazda 5’s because of a steering problem that could increase the chance of a crash, according to the National Highway Traffic Safety Administration. The agency says the problem is a loss of power assist which reduces “the driver’s ability to steer the vehicle as typically expected.”

The recall comes about a year after Mazda started fixing vehicles in Japan for the same problem.

In a report to the safety agency filed on Monday, Mazda says it began investigating the problem two years ago. The automaker says by July 2009 it knew the problem was that rust was forming inside the high-pressure pipe on the power steering system, and particles were entering the motorized power steering pump, causing it to shut down to prevent the pump from overheating.

In Japan, “due to a high occurrence rate,” Mazda said, it began that year what amounted to a recall, which it described to N.H.T.S.A. as “an improvement campaign to repair vehicles.”

But because the “occurrence rate was low” in the United States, instead of recalling the vehicles, Mazda decided instead to “continue monitoring” and issue a technical service bulletin to dealers telling them how to fix the problem.

Last June, N.H.T.S.A. became concerned after receiving 33 complaints from owners of the Mazda 3, claiming they had intermittent steering problems. The agency opened a safety investigation.

In Monday’s report to the safety agency Mazda says it finally decided to recall the vehicles but it insisted the loss of power steering posed “no unreasonable safety risk.” Under federal regulations automakers must inform the safety agency within five days of learning of a safety defect or face fines.

In May, N.H.T.S.A. opened an investigation into whether Toyota violated that regulation by conducting a recall in Japan in 2004 but not immediately recalling trucks with the same problem in the United States. That investigation is not yet finished.

In April, Toyota agreed to pay a $16.4 million fine after N.H.T.S.A. accused it of failing to promptly notify regulators about a “dangerous sticky pedal defect.” Toyota denied any wrongdoing and said it was paying the fine to avoid “a protracted dispute and possible litigation.”

Currently the maximum fine for failing to promptly recall vehicles is $15 million adjusted for inflation. But the amount could increase under the Motor Vehicle Safety Act of 2010, which is before Congress. One provision would allow a fine up to $300 million for failing to promptly notify the agency of a safety problem. Automakers are fighting the increase.

Rockin03mp5

08-18-2010, 01:52 PM

So I called my dealership today, and they know about it. They said that Mazda should be sending something out in the mail and that we should see it in about a week. I'll wait a week and if I still don't have anything I will call again and see if they can verify and get it in.

jimp

08-18-2010, 05:15 PM

I'm one of the lucky ones, my 09 is in the recall zone, yeaaaaaaaaaaaaaaaaaaa!

Robotaz

08-18-2010, 08:14 PM

I'm one of the lucky ones, my 09 is in the recall zone, yeaaaaaaaaaaaaaaaaaaa!

Off topic, but where in East TN do you live? I moved to KY from Fairfield Glade near Crossville. I lived there for a job.

coolmazda5

08-18-2010, 08:48 PM

Oh dear, with the Mazda3s included I'm sure there will be nobody at the dealer, it should be a breeze to get an appointment :D

Janelf

02-15-2011, 02:38 PM

Hi,
Anybody here knows what's the year of the M5 that's been recalled? What year was it made?
thanks

Rockin03mp5

02-15-2011, 02:45 PM

http://www.mazdas247.com/forum/showthread.php?123781103-2007-09-Mazda3-and-Mazda5s-Recalled-to-Fix-Power-Steering-Issue&daysprune=100

Esprit

02-16-2011, 12:54 AM

Hi from Canada! Got my second letter from Mazda Canada last week and bring in to the dealer today!
All done with new Power Steering.

Rockin03mp5

02-16-2011, 11:16 AM

seem any different? i noticed a lot less of the "whine".

Esprit

02-16-2011, 11:27 AM

I find it same as before

Rockin03mp5

02-16-2011, 11:43 AM

hmm... mine made a lot less whine when steering after the fix.

pwrpf01

03-18-2011, 10:45 AM

well, after 42,xxx miles, I finally had a power steering failure on my 2009 5. Took about 10 mins of cycling/starting the engine for the light to go off and me to get outta my parking spot! I made the call to the dealer and get it fixed Monday (under the recall of course!) :)

Robotaz

03-22-2011, 11:01 AM

Last week mine failed over and over in the bumper to bumper traffic on Fort Myers Beach. Luckily I was on Sanibel and didn't have to deal with it all week long. It's getting fixed this Saturday. I'm also having the tranny flushed. '09 with 26,xxx.

Rockin03mp5

03-22-2011, 11:24 AM

im surprised all you 09's havent had it fixed yet. mine never failed and was replaced a long time ago.

Robotaz

03-22-2011, 04:22 PM

Well, it hadn't failed and I was knee deep in a major project from Feb '10 up until two weeks ago. I went on vacation and it failed repeatedly. I now have time to take it two hours away to the dealer this Saturday. Believe me, I wanted it done before now.

J.P.

03-22-2011, 07:39 PM

Still no second letter for ours. If it fails on my wife in a tight parking spot, it is on them. So far, ours has only failed twice. This is beyond ridiculous, and heading toward PLAID (Spaceballs...).

Robotaz

03-22-2011, 09:57 PM

^^^ Sorry to hear J.P. I now have a recall apparently on my brand new '11 Civic Si, too. I guess we should be grateful that the companies will even fix the problems that they are causing us. My Ford Focus was falling apart with only 24,000 miles and four different Ford dealers wouldn't do anything about any of the problems. The flywheel was loose (can you even imagine something so ridiculous?) and making terrible noise under warranty and none of them would do a thing. I'm just glad Mazda, and now Honda, are fixing the problems. other than this issue on our 5, the car has been perfect really.

J.P.

04-18-2011, 07:45 PM

That is true. I always prefer to see these problems being taken care of - as opposed to pretending they don't exist. It's the time involved that must be embarrassing to both Mazda, and the dealers. I was in at my dealer before our big trip in October, and they said because we had the failure during the summer, we would be at the front of the line. As of last week, they still have no parts supply. We finally got our second letter today, so I will drop in tomorrow to see what the latest ETA for parts is.

Robotaz

04-18-2011, 09:11 PM

J.P.

04-27-2011, 08:38 PM

Today my wife stopped in at my work (1 km down the road from our Mazda dealer), and told me the PS cut out twice in one trip across town. I told her to keep going down to Mazda, and tell them we have the second letter in hand, and on the first warm day here we lost power steering twice. He told her they still have no parts, and to keep checking in with them. They were not even willing to call her, she has to call them at the beginning of each week to check.

Looks like Mazda CR will be getting a call from us tomorrow...

coolmazda5

04-27-2011, 09:27 PM

I'm just glad Mazda, and now Honda, are fixing the problems. other than this issue on our 5, the car has been perfect really.

They don't do it out of good will though, the NHTSA comes and gets them if they fail to do something about it :D

Honda? My 2011 family hauler model (Launched in Sep last year): 8 TSBs and 2 recalls already, Hondas rock (evil). I had no choice but the get the 1st year of the redesign (again). At least not all apply to my VIN (rolleyes)

Some people never learn (lol2)

J.P.

04-28-2011, 07:51 PM

Mazda Canada CR still sucks - let me get that out of the way. Useless as tits on a bull. I had my wife call them, and they referred her back to the dealership. Total waste of time on hold/ignore.

So what to do? I came home and CR was closed (8:30am-4:30pm - not even banks do those hours anymore!). Put a call in to my old dealer in Toronto "No problem - come by, we will shoot you a loaner while you are in town. Come back in a few hours and it will be good to go". Did I mention that I have never bought a car from them - only parts for my GTX 12 years ago!!! My dealer here has sold two Mazdas in 8 years to me together worth over CDN$50K!!! Now pissed off completely, I called the very nice lady we bought the car from (service here in K-Town long closed at 5:00pm). She is going to call tomorrow after speaking with the manager, and promises to make it happen. I wonder if it ever occurred to them that I have never taken advantage of their "referral program". If the product wasn't as good as it is, I would never think of buying another one.

J.P.

04-29-2011, 08:44 PM

Well what a surprise...

I received a late afternoon call from my saleslady. The service manager was very busy, and did not have time to call. She promised to have him call me before the end of the day. End of the day he calls, and suddenly my car will be fixed this Monday. This is way too much work to resolve a safety issue from last July. Worst part is that the service manager tried to pull the "I don't remember you mentioning it" card. Looks like some of his predecessors management training & style rubbed of on him. When he was the parts manager, I never had a problem with him, and referred a lot of people to him personally.

J.P.

05-03-2011, 08:25 PM

All done yesterday. No noticable difference, but we will have to wait for a hot day to know. They were very good - dropped me off at work, and delivered the car to me at work when it was ready. I am happy again with the dealership, but Mazda needs to learn a lesson about VIN controlled parts. If bigger dealerships are hoarding parts for these recalls, that is unacceptable. VIN conrolled ordering can be a bit of a pain, but nothing compared to the pissed off clients you will have with dealers hoarding parts. If anyone from Mazda Canada is reading this - get it together people!

MrValve

08-15-2011, 04:53 PM

We had this service performed on our 2009 Mazda 5 when the notice first came out. No noticable changes after the service. Then yesterday (Aug 2011) we had the symptoms come on strong while driving home from vacation. When we slowed down to city speeds steering effort immediately increased. what is interesting, is the radio switched off/on with the "Hello!" message and all. The steering indicator, brake and tpms indicators also all came on. It's in the shop now and they diddn't seem to surprised. I guse my point is that the first fix may not fix it.