Mazda CX-9 reliability - how will it compare?

[P5w3kids]

You've probably already seen the banner Antoine runs for me -- he's been very helpful. In late 2005 I started conducting my own reliability research. I'm reporting absolute stats like "times in the shop" that will make the differences between cars much clearer. I’ll also be updating results four times a year, so there will be information on new models sooner.

I was able to provide an initial result for the CX-9 in November--it appears to have a repair rate around the average. I'll have a more solid result in February. The more participants there are, the more solid it will be.

Participants report repairs the month after they occur on a one-page survey. When there are no repairs, they simply report an approximate odometer reading four times a year, at the end of each quarter.

To encourage participation, panel members will receive full access to the results free of charge.

Details: Vehicle reliability research (http://www.truedelta.com/reliability.php)

Comments, questions, and suggestions welcome.

[omegamanha]

I have very few of these enrolled so far. Once I have enough to start collecting data, I should have results within four to six months.

In comparison, I have nearly 50 GMC Acadias and Saturn Outlooks signed up.

I'm in.

[Jax]

I'll be glad to help, just tell me how to get started.

[sbmrinaldi]

If you need another let me know.

[P5w3kids]

If you need another let me know.

I'll always need more participants - you can't have too large a sample. But right now I need more CX-9s just to start collecting data.

[l-miwa]

Enrolling right now!

[OMF]

Enrolled

[CX92ENVY]

I Am Willing To Help!

[P5w3kids]

Thanks, I appreciate it.

Up to 14, so many more owners are needed. For the competing GMC Acadia and Saturn Enclave a total of 90 owners have signed up. I've posted a preliminary result for those vehicles, with an official result coming in the next update, in August.

The recently posted results:

TrueDelta Vehicle Reliability Survey results (http://www.truedelta.com/results0307.php)

[P5w3kids]

Up to 21 owners, but not enough responses for even an asterisked result yet.

If you signed up to participate, but haven't yet responded, please do so. If you haven't yet joined, please consider doing so. I'd really like to have results for the CX-9 by November.

For the details, and to sign up to help out:

Vehicle reliability research (http://www.truedelta.com/reliability.php)

[svofan1]

I don't know who caame up with the idea od TRUE DELTA but my hat goes off to you...I just tried it quickly and it is a fenomenal place for comparisons...keep the good work

[P5w3kids]

That would have to be me, since it's pretty much a one-person operation. Thanks for the compliment.

[P5w3kids]

Next results in November. I really hope the CX-9 can be included, but since the sample size is marginal it's going to be tight. A few more participants would certainly increase the chances.

For the details, and to sign up to help out:

Vehicle reliability research (http://www.truedelta.com/reliability.php)

[P5w3kids]

With three weeks left to go in the month, I'm one to three responses short of being able to post a non-asterisked result for the CX-9. So far there are 24 responses with a total of 72 months of data. The minimum for no asterisk is 25 and 75.

If you've received the survey email, but haven't yet responded to it, please do so.

If you haven't signed up to participate yet, I hope you'll consider doing so. You won't be included in next month's analysis, but the next update is only three months away.

[P5w3kids]

There will be a non-asterisked result for the 2007 in a week or two. Thanks, guys.

If you haven't yet responded, more responses would still be helpful, as the current sample size is borderline.

Looking good for a result on the 2008 in February, if owners continue to sign up at the current rate. This will be months ahead of any other source of reliability info.

If you've bought or are about to buy a 2008, please consider signing up and helping to make this possible. More 2007s also needed.

Vehicle reliability research (http://www.truedelta.com/reliability.php)

[kosh2258]

The latest Consumer Reports has listed the CX-9 as not recommened due to reliability issues.

Now, before everyone goes ballistic, I went to the website and looked at the rating catagories. There are only two areas where the CX-9 was rated lower than better or above average. Those two areas were Drive System which was average, and the Audio System which was rated worse.

How an audio system can be considered a "reliablity" item is beyond me. Yeah, it's annoying to have to go to the dealer for repairs but a dead or malfunctioning audio system isn't going to strand you anywhere. But this appears to be the area that caused the recommendation when compared to ratings of other recommended vehicles.

The Drive System is another matter but, at worst, it's still average. And Drive System is an item seperate of either engine or transmission so that would have to refer to the differentials, drive shafts, half shafts and so forth.

Of course, the catch is that they don't comment on the specific failures reported so you have no way of knowing what the nature of the problems were to either know what to look out for or assess the severity of the problem.

Based on what I saw the not recommended rating wasn't justified.

Ted

[jabba]

I checked out the CR reliability survey too, and I don't understand the "not recommended" rating either. I have searched the forums for any issue related to this "drive systems", and can't find anything, except maybe for that left/right pulling issue which seemed to be a factory alignment problem.

I also looked at the ratings for the Outlook/Acadia, which CR recommends: no black circles, but plenty of half red circles, plenty more than the CX-9.

Makes no sense. If that one black circle for the radio was the main factor for the recommendation, that's just silly. Because, as we all know, CR is the bible to many people, and this certainly won't help sales.

[P5w3kids]

The results that TrueDelta will officially release in a few days will show the CX-9 as average. This is based on five months more data than CR had, since most of their surveys were returned back in April.

The CX-7, on the other hand, is faring much worse.

CR's methods have many problems. You'll also notice that "rattles and squeaks" is now a category. They ask people to only report "serious problems." What's a serious rattle?

I just posted a blog entry about this yesterday:

http://www.truedelta.com/blog/?p=185

When you can have so many people reporting rattles as "serious," something ain't right.

[kosh2258]

The results that TrueDelta will officially release in a few days will show the CX-9 as average. This is based on five months more data than CR had, since most of their surveys were returned back in April.

The CX-7, on the other hand, is faring much worse.

CR's methods have many problems. You'll also notice that "rattles and squeaks" is now a category. They ask people to only report "serious problems." What's a serious rattle?

I just posted a blog entry about this yesterday:

http://www.truedelta.com/blog/?p=185

When you can have so many people reporting rattles as "serious," something ain't right.

You're correct. Unless the survey clearly defines what constitutues a serious anything you leave it up to individual perception and one man's minor issue will be another man's earth shattering failure.

I've received CR surveys on a previous vehicles and after taking one of them I can honestly say I'm seriously underwhelmed by their methodology. It's really little better than the manufacturer's CSI surveys that have become virtually meaningless.

All I can say is that, so far, at 2700+ miles my CX-9 hasn't had any problems.

Ted

[l-miwa]

All I can say is that, so far, at 2700+ miles my CX-9 hasn't had any problems.

12,500 miles an no problems!

[P5w3kids]

Ten 2008s enrolled so far. More will be needed, but this is a strong start. Thanks, guys.

Auto reliability research -- need more CX-9s! (http://www.truedelta.com/reliability.php)

[Giant63]

I have little faith in CR anymore. Bought one of their "Recommended" cars (new) once only to have it become listed on "used cars to avoid" 4 years later. Lot of help their advice was!
I checked out the CR reliability survey too, and I don't understand the "not recommended" rating either. I have searched the forums for any issue related to this "drive systems", and can't find anything, except maybe for that left/right pulling issue which seemed to be a factory alignment problem.

I also looked at the ratings for the Outlook/Acadia, which CR recommends: no black circles, but plenty of half red circles, plenty more than the CX-9.

Makes no sense. If that one black circle for the radio was the main factor for the recommendation, that's just silly. Because, as we all know, CR is the bible to many people, and this certainly won't help sales.

[P5w3kids]

I keep getting more 2007s, which is good, but the 2008s are lagging.

It's possible that most of those in dealer inventories are still 2007s. At least this was the case at the dealers I've been to.

If you do have a 2008, I am especially hopeful you'll sign up to participate, so that I can a result in May.

Auto reliability research--especially need more 2008s! (http://www.truedelta.com/reliability.php)

[P5w3kids]

Next update in May. Unless more 2008 owners sign up soon, that year probably won't be included. Additional 2007s also helpful.

Vehicle reliability research (http://www.truedelta.com/reliability.php)

[100$ GUY]

Cant sign up, but I´ll tell u this. No problems at all, no unsheduled visits to the dealer. 08 model, 4500 miles. Add me to your list.

[CX9 SportOwner]

7 CX9 Sport no problems, great car.

[P5w3kids]

Cant sign up, but I´ll tell u this. No problems at all, no unsheduled visits to the dealer. 08 model, 4500 miles. Add me to your list.

The only way your vehicle can be included in the analysis is by participating in the survey process. I do not include anything, good or bad, that happened earlier in the car's life. To prevent distortion, the survey collects data going forward.

More participants still needed, especially for the 2008.

Vehicle reliability research (http://www.truedelta.com/reliability.php)

[P5w3kids]

Thanks to the help of this forum and its members, for which I'm very grateful, we have updated Vehicle Reliability Survey results for the Mazda CX-9. These cover owner experiences through March 31, 2008.

The 2007 appears to have an average repair rate, about 59 successful repair trips per 100 vehicles per year. However, the reported repair rate for the 2008, based on a marginal number of responses and so asterisked, is much higher, around 114 successful repair trips per 100 vehicles per year.

The 2008 result strikes me as a fluke, which can happen with a sample size of 21.

For the full set of results, and sign up to help (if you haven't already):

TrueDelta Vehicle Reliability Survey results (http://www.truedelta.com/latest_results.php)

More 2008 owners especially needed, to get rid of that asterisk and help us provide a more precise result.

[P5w3kids]

Next update in August.

With larger sample sizes, the results would be more precise, so hopefully more owners will sign up and participate.

Vehicle reliability research (http://www.truedelta.com/reliability.php)

[ceric]

I have registered with TrueData.
This week (5500 miles) I found both rear window behave strangely.
The left one gives out strange noise 1/2 way down. The right one did the same for a couple times, then it got stuck 2/3 way down. It is strange to have both rear windows not working properly.
I am suspecting workmanship issue. Anyway, I'll bring it in this Saturday for repair.
I will keep people posted.

P.S. probably the problems existed since new. I rarely open the rear windows.

[ceric]

So, today I took it in to Oak Tree Mazda in San Jose.
I explained and showed the problem to the service advisor (nice guy, friendly, too).
He got me a loaner (Mazda 3 sedan with 1400 miles on it! Nice!).
When I picked it up, both are fixed nicely.
Here is what they put down on the service record:
"Rt side: Styroform pads has completely fallen off and is blocking the glass. Reinstalled styroform pad using silicon rubber."
"Lt side: Styroform pads inside the door has falled off from summer heat on the double sided tape attaching the styroform. Reinstalled styroform pads but applied silicon rubber for added support." (word by word)
They even turned on the "autolock" feature of SmartKey for me for free.
All it costed me was 1 gallon of gas I had to put in the loaner Mazda 3.

Anyway, summer is here. I don't think I am the only one that has this issue.
It is also nice to know that Mazda give customers loaner for repair and major
service. I don't think I was ever treated like that from Honda or Toyota!

Sure, I am not happy with the material or workmanship that caused the failure of the windows. However, I am glad that Oak Tree Mazda treated me fairly.
I would recommend Oak Tree Mazda to anyone.
They will get a 5-star for satisfaction from me for sure.

[CX9 SportOwner]

Nice that you had good service. Our dealer has one good service advisor, but the dealer overall hates Mazda (it's a Ford dealer primarily) and it's impossible to get decent service there. Your foam pads were probably installed on a Monday or Friday.

[ceric]

Actually my nearest Mazda is a Ford/Mazda combo. I dislike it.
Originally I made an appointment with them on Saturday. When I got there, a guy
told me that they don't do Mazda repair on Saturday. I was like "what the ^%#$@!"
When I made appointment, I was very clear that this was about a repair.

Based on my research from the web, people advise that owners should avoid
a combo-dealership like that for service since the technicians are not as specialized in
Mazda repair, and your service will be on par with that of a Ford dealership.

>> Your foam pads were probably installed on a Monday or Friday

Or a Japanese worker who just had an argument with his wife that morning...

[P5w3kids]

Updated results soon for both the 2007 and 2008.

Additional participants always helpful.

Vehicle reliability research (http://www.truedelta.com/reliability.php)

[P5w3kids]

Those results: average repair rates for both the 2007 and 2008, with similar results for both years.

Sample sizes are just above the minimum--additional participants would be helpful.

TrueDelta Vehicle Reliability Survey results (http://www.truedelta.com/latest_results.php)

[not_too_shabby]

WHat's autolock?

[ceric]

"Auto-lock" is a feature of Mazda Keyless Entry and Start system.
It was turned off from factory. It is explained in the manual.
When it is turned on....
- when you stop the engine and close the door and the system detects all doors and hatch are closed properly, it sounds short "beep" to let you know that the system is preparing to lock the vehicle for you
- if you stick around within the sensor range, the system will lock the vehicle in 30 seconds. If you walk away from the vehicle, it will lock the vehicle within 3 seconds

I have it on for four months now. Overall, I like it.
The most annoying part is that even when there are passengers in the vehicle, the system still locks the vehicle (and arm the alarm). The system should be smarter by detecting passengers inside vehicle. Also, it locks the vehicle when you gas up (unless you on-purposedly leave the door ajar).
That is my only complaint so far on auto-lock.

[Force-1]

The most annoying part is that even when there are passengers in the vehicle, the system still locks the vehicle (and arm the alarm). The system should be smarter by detecting passengers inside vehicle. Also, it locks the vehicle when you gas up (unless you on-purposedly leave the door ajar).
That is my only complaint so far on auto-lock.

Not only a CX-9 issue. My Cadillac STS and C6 Corvette have the same auto lock "quirks" as my CX-9.

[not_too_shabby]

hmmmm.....I might have to turn that on. The cool thing about the smart key is just being able to keep it in my wallet, but without autolock I still need it out to lock the doors, or is there a way to lock the doors with that button on the door handle? I just got the car monday night and haven't had a chance to read through the manual.

[nhokt]

After everyone exits the vehicle push the black button on the handle and all doors will lock, 1 more time and the driver will unlock or 2 quick and all doors will unlock. Opening from the passenger side handle will automatically unlock all doors.

[ceric]

Like what nhokt said. Key stays in pocket with or without auto-lock.
With autolock, you don't have to push the little black button when locking the vehicle. You close the door, hear the beep, then, walk away.

[not_too_shabby]

I played around with it at lunch. Things for the tip. I got it figured out.

[100$ GUY]

Those results: average repair rates for both the 2007 and 2008, with similar results for both years.

Sample sizes are just above the minimum--additional participants would be helpful.

TrueDelta Vehicle Reliability Survey results (http://www.truedelta.com/latest_results.php)

Dissapointing?

[P5w3kids]

It's been three months, so the results for the Mazda CX-9 have been updated again.

Repair rates, in terms of successful repair trips per 100 vehicles per year:

2007: 66, about average

2008: 51, about average

And, no, I wouldn't call these results disappointing. Many CX-9s will go an entire year without needing any repairs. The average is simply quite good these days.

Additional participants needed, especially for the new 2009.

For the full set of results, and to sign up to help:

TrueDelta Vehicle Reliability Survey results (http://www.truedelta.com/latest_results.php)

[100$ GUY]

Nice to know P5.

Thanks for the info, yeah, in fact, our cx-9 has more than a year,(almost 14 months now) and so far, no need for repairs or unscheduled visits to the dealer. Anyway, I wouldnt expect nothing less from a new vehicle, but hey, thats just me!

[CX9 SportOwner]

18 months, 20k, 0 problems

[P5w3kids]

The latest Car Reliability Survey results were recently posted. The reported number of repair trips per 100 cars per year for the Mazda CX-9:

2007: 68, average

2008: 48, average

A big thanks to this forum and everyone who has been helping. We'll have further updates in May, August, and November. Additional participants needed, especially for the 2009.

We now have a separate results page for each model. The one for the Mazda CX-9:

Mazda CX-9 reliability comparisons (http://www.truedelta.com/car-reliability.php?stage=pt&bd=Mazda&mc=730&email=Guest)

[Lindyrect]

I had to go in five times for repair, but not do to equipment malfunction necessarily. The service dept kept breaking my car when they were doing maintenace.

[not_too_shabby]

2500 miles, 4 months, only problem is with rattles in the drivers door and center speaker grill in the dash buzzing. And 14 MPG...

[CX9 SportOwner]

Still don't know how so many are getting lousy mileage. I had to try hard in order to get ours down to 17mpg. All short stop and go trips for a tank, with one long trip climbing 4000 feet. Still normally 20 to 22mpg

[broomco]

Still don't know how so many are getting lousy mileage. I had to try hard in order to get ours down to 17mpg. All short stop and go trips for a tank, with one long trip climbing 4000 feet. Still normally 20 to 22mpg

15.2 this week, down from last week's stellar 16.7...

[CX9 SportOwner]

Weird. I doubt the K&N filter I put in makes that much difference, if any.

[P5w3kids]

Still don't know how so many are getting lousy mileage. I had to try hard in order to get ours down to 17mpg. All short stop and go trips for a tank, with one long trip climbing 4000 feet. Still normally 20 to 22mpg

How are you measuring MPG? Seems quite good for a CX-9 in stop-and-go driving.

With the reliability survey, in about a month we'll start previewing the next set of results to participants. More participants needed, especially for the 2009.

Any 2009s here?

Car reliability research (http://www.truedelta.com/reliability.php)

[CX9 SportOwner]

Tried and true...Fill it up to click, reset odo, drive, fill up again, to click, divide traveled miles by gallons used.

[ceric]

One man's "stop and go" could be very different from another one's.
City driving is very hard to compare apple-to-apple unless you live in the same neighborhood.

[ceric]

The ConsumerReports indicates CX9's major problem areas
- body hardware
- paint and trim
Overall, it looks good, comparable to most Honda/Toyota.
I owned mine for 1yr 3 months. Only problem was with the rear doors' glass mechanism (stuck while rolling down). It turned out to be some styrofoam pieces in the door went loose and blocked the glasses from going down. Easy fix at dealership.
Other than that, fixed 3 TSBs as preventive care.

[CX9 SportOwner]

going strong. Just the door stop TSB we were sent, 2 minor lube issues, and a broken gas cap tether.

[Lindyrect]

going strong. Just the door stop TSB we were sent, 2 minor lube issues, and a broken gas cap tether.

Speaking of gas caps. How the heck do you secure your cap when filling to prevent it from smacking against the side of the vehicle? I just usually jam it between the metal locking tab on the lid.

[CX9 SportOwner]

Actually, when gas hit $4, we bought a locking cap. So to hold it while fueling I bought a Honda cap holder . I cut the tabs off of the back and mounted it to the inside of the door with automotive trim tape. It should work with the factory cap, also.

http://www.handa-accessories.com/crvext01.html

[Force-1]

Speaking of gas caps. How the heck do you secure your cap when filling to prevent it from smacking against the side of the vehicle? I just usually jam it between the metal locking tab on the lid.

There's a hook on the inside of the filler door, lower right. I place the cap tether in it, and it keeps the cap out of the way.

[CX9 SportOwner]

There's a hook on the inside of the filler door, lower right. I place the cap tether in it, and it keeps the cap out of the way.

Where is that hook? Before I changed I put the base of the cap against the door and slid the caps groove onto the tab that acts as the strike plate.

[Force-1]

Where is that hook? Before I changed I put the base of the cap against the door and slid the caps groove onto the tab that acts as the strike plate.

The inside of your filler door is different than mine.

I was going to take a third photo to show you the tether hung over the hook, and the tether broke when I slightly pulled on it! (pissed)

I wonder if they'll replace it under warranty when I take it in for the seat recall repair? Got my notice today.

[CX9 SportOwner]

They look the same to me, other than the cradle I added. Our tether broke and they replaced it under warranty.

[Force-1]

I just sent this email to the service manager at my Mazda dealership.

-------------------------------------------------------------------

Phil,

I had another unsatisfactory service visit today, so decided I would send you an email to express my dissatisfaction. I would have preferred to call you on Monday, but I will be out of town on business starting tomorrow until next Friday evening.

I scheduled a service visit over 2 weeks ago for airbag light recall, power seat recall, and broken gas cap tether. I made it clear to the scheduler that I was giving them 2+ weeks to ensure the parts were available when I dropped the vehicle off. I dropped the CX-9 off this morning (4 April), and when I picked it up only the seat recall was complete--parts had to be ordered for the airbag recall and gas cap tether. This will require me to return and drop the vehicle off again. I was given some sort of excuse for the airbag recall part; however, there was no excuse for the gas cap tether. I did tell the scheduler that the tether was broken, and I would need a new one installed. It also said this on the invoice I signed when dropping the vehicle off.

It would not be so bad if this were the first service department issue I've had. Unfortunately, it's not.

When I first purchased the vehicle I noted a few paint issues. The service rep scheduled me for a Thursday morning drop off, since that's apparently the day the paint guy came in. I also scheduled a bug deflector and HomeLink mirror install for the same visit. I dropped the vehicle off Wednesday afternoon, and received a call Thursday that the mirror needed another part, which had to be ordered. I received a call the following Tuesday that the vehicle was ready. When I picked it up, I noted that the paint had not been touched, and I had to bring it back in again. The vehicle was at your location for 6 days, and they failed to fix the paint, even though I reminded them during the Thursday phone conversation.

In Apr 08 I took it in for grinding brakes. I was told there was a TSB, and that new pads would have to be ordered. I called several times, and the pads were not in. Several months later I called, and was told there was no record of the pads being ordered. It was not until Dec, 8 months later, that I received the new pads.

I just wanted to make you aware of these concerns. My wife and I have purchased/leased 21 new vehicles since 1987. This is our first Mazda, and though I love the vehicle, service and reliability is questionable.

Thanks,

Steve XXXXX
XXX-XXXX

[CX9 SportOwner]

Unfortunately, most businesses these days think they can afford to lose customers, because a new one will walk in right after you. The problem is, they are right, and have no initiative to keep us. Not like the old days when the important thing was not waiting for the next customer to walk in, but making sure every customer was satisfied for the sake of treating them properly.

I had a minor problem at Costco that could have been easily resolved, yet everyone I dealt with seemed all too eager to refund our membership and get rid of us. Well, that worked, and we've gone to Sam's Club ever since. Dumb.

I'll post my letter to a Mazda dealership, if anyone is interested, particularly in Arizona. And I'm not afraid to name them.

even with these minor little glitches with the CX9, Im totally pleased with the car. Other than the poor tire choice, of course. If you look at the TSB list for other vehicles, you will appreciate how much better the Mazda is. Our slow clock, broken gas cap tether, airbag warning light, or clicking noise never once stranded us on the side of the road. (Look at the Tribute list, which is a Ford Escape. Engine quits, wont stay running at idle, won't start, plus a longer list of other problems.)

[Force-1]

I received a reply to my email in Post #64 today:

Hello Mr. XXXXXX,

I'd be happy to talk with you about these failures on our part to meet your expectations, when you return to town. Let me know if you'd like to visit about these issues.

Otherwise, you can rest assured that this type of service does not meet my expectations as a manager, either. We have initiated processes that should help us avoid such mistakes as these.

The bottom line here, is that we sincerely care about our customers. We will be glad to pick up your CX-9 to complete the work needed, and save your time bringing it back and forth to us. We have another appointment scheduled for you on the 18th. Once we confirm the receipt of the (correct) parts, Charles XXXXX will contact you to make arrangements to bring a vehicle to you to drive for the day and bring the Mazda to the shop.

Again, thank you for taking the time to write to me about this. Please accept my apology for it being necessary to do so.

Sincerely,
Phillip XXXXXX

XXXXX Mazda

[CX9 SportOwner]

They all say they ae sorry, but the lousy service continues. They all would rather have to beg you to come back, than keep you there with good service.

[P5w3kids]

Unfortunately, most businesses these days think they can afford to lose customers, because a new one will walk in right after you. The problem is, they are right, and have no initiative to keep us. Not like the old days when the important thing was not waiting for the next customer to walk in, but making sure every customer was satisfied for the sake of treating them properly.

I had a minor problem at Costco that could have been easily resolved, yet everyone I dealt with seemed all too eager to refund our membership and get rid of us. Well, that worked, and we've gone to Sam's Club ever since. Dumb.

Yes, all too common. I've personally found CostCo less and less satisfying lately.

[P5w3kids]

We have updated results for the CX-9 to include owner experiences through March 2009. In terms of successful repair trips per 100 cars per year:

2008: 58

2007: 58

Yes, both years have exactly the same result. Both average.

A big thank you to Antoine, this forum, and everyone who has been helping. We'll have further updates in August and November. With more participants, we could provide more precise information and cover all model years.

Especially need 2009s.

Mazda CX-9 reliability comparisons (http://www.truedelta.com/car-reliability.php?stage=pt&bd=Mazda&mc=730&email=Guest)

[P5w3kids]

127 CX-9 owners now signed up. A good start, but more remain needed. Especially need more 2009s if we're to provide a result for the current model year.

Car reliability research (http://www.truedelta.com/reliability.php)

[SeCX-9]

127 CX-9 owners now signed up. A good start, but more remain needed. Especially need more 2009s if we're to provide a result for the current model year.

Car reliability research (http://www.truedelta.com/reliability.php)

So....we give you valuable market research and you re-package and sell it for a profit?

What's in it for us? Gift cards are nice...

[CX9 SportOwner]

Yeah! Where's my lollipop?

[hamproof]

Don't worry. The company will refund what it cost you for your voluntary feedback.

[P5w3kids]

So....we give you valuable market research and you re-package and sell it for a profit?

What's in it for us? Gift cards are nice...

Company? It's mostly just me :) I conduct this research primarily for the people who participate in it. What's in it for you is free access to the results. If I paid people to participate, I'd also have to charge for memberships. With Consumer Reports, you get much older data (over a year older at this point), updates only once a year, you don't get paid to participate, AND you must pay for your membership.

If you're not interested in better reliability information, then there's nothing in it for you. If you are interested, then this is the way to get it.

Car reliability research (http://www.truedelta.com/reliability.php)

[P5w3kids]

We have updated results for the CX-9 to include owner experiences through June 2009. In terms of successful repair trips per 100 cars per year:

2008: 63

2007: 51

Both are about average.

A big thank you to Antoine, this forum, and everyone who has been helping. We'll have further updates in November and February. With more participants, we could provide more precise information and cover all model years.

Especially need 2009s and (when they arrive) 2010s.

Mazda CX-9 reliability comparisons (http://www.truedelta.com/car-reliability.php?stage=pt&bd=Mazda&mc=730&email=Guest)

[P5w3kids]

Updated results next month. Additional participants remain needed, especially for the 2009 and new 2010.

Car reliability research (http://www.truedelta.com/reliability.php)