Trunk leak *warranty related*

[Jenn]

So last week I noticed a leak in my trunk. There was 3 inches of water pooling in front of the right tail light in the little dip under the carpet. Anyway, at the time, I had aftermarket tails on, so I thought that might be the problem, so I put the stock ones back on, drained it, and dried it out.

We had a rain storm.

The next day, there was 3 inches of water in the same spot, so I made a service appointment for today.

I just got the car back, and they told me the leak was in a seam in the trunk, somewhere by the tail light. They told me they fixed the leak...then told me the warranty doesn't cover it.

I had also had them look at the front bushings, and order those, so the work order is still open.

So anyway, by the sounds of it they are going to try and make me pay for a problem that seems to be a defect in the car, and no fault of my own. They say the factory Mazda warranty I have on the car doesn't cover leaks.

Also, they didn't even drain the water out of my trunk. So there's still 3 inches of water sitting there, and the mechanic went home.

So I am trying to figure out what my next step is....

Perhaps call Mazda Canada and complain about a) the shitty service with not even draining it b) not being informed something wasn't covered and getting an approval to do the work and c) to tell them they had better get ahold of the dealer and make arrangements for me to not pay for this repair, because I certainly won't be paying. I didn't approve any work I would have to pay for.

Any thoughts on this situation?

[ForceFed]

WEll..What year is your car and what is your current milage?

[Jenn]

WEll..What year is your car and what is your current milage?

2003 MSP, 60,000km (38000 miles).

I have a factory Mazda extended warranty (not third party) that covers up to 7 years, 160,000 km (~100,000 miles)

[orangeade]

i had the same issue with mine......dealer covered mine under warranty no problem....talk to the dealer as it's an obvious manufacturing error and not something u caused.....if not talk to mazda canada......don't know if they'd help or not though.....

[evilmonkeyMSP]

its probably because the dealer was aware that you had aftermarket tails from taking it there previously before you re-installed the stock ones...at that point they can put the blame on that...and not cover it under warranty...

or if it was due to weatherstripping i dont think thats covered...

SOL

[Jenn]

its probably because the dealer was aware that you had aftermarket tails from taking it there previously...at that point they can put the blame on that...

or if it was due to weatherstripping i dont think thats covered...

It wasn't the tails causing the leak.

They said leaks in general are not covered. Even gave an example of windshield leaks not being covered either. I think that's a line of bullshit.

And said that the leak was actually in a seam.

Either way, I was never called for approval to do paid work with a cost that it would be to fix it, and to inform me it wasn't covered.

[JDM Sam]

Try talking to the service manager first. If they don't budge, Mazda customer service and tell them abou that BS. I had that problem and they fixed it under warranty. What was crap they didn't replace my rusted out scissor jack. :bs:

[Jenn]

They didn't even drain the water out of my trunk today. like WTF?

I left the car with them from 7:30am - 6:00pm.

[JDM Sam]

Pull the black rubber plug under the spare tire and plug it back when it's drained.

[Jenn]

Pull the black rubber plug under the spare tire and plug it back when it's drained.

There's no water in the spare tire well.

It's over on the thing on the right side against where the rear quarter panel is.

And it's frozen into an ice block now. They should have put it in their shop and thawed it and drained it. I'm going to make them do it on Saturday.

[evilmonkeyMSP]

why dont you just soak it up w/ a towel or something to get it the fuck out of there? you're just further damaging the car by leaving it in there to prove your point to them...

[Jenn]

why dont you just soak it up w/ a towel or something to get it the fuck out of there? you're just further damaging the car by leaving it in there to prove your point to them...

I took a big chunk of ice that freed itself up out this morning. There's too much in there to soak up. I have to jack it up to get to the drain plug so I will need to thaw it, and jack it up, and pull the plug. This because they didn't finish the job they said they did. Fuckers.

I will drain it though the first chance I get.

[iLisa]

do you have an access to a wet/dry shop vac?

[Jenn]

do you have an access to a wet/dry shop vac?

No wet-dry vac at home, no. Only at my parents' place and it's a pain in the ass to drive all the way there for that.

Anyway, I'll pull the drain plug. My point mainly was, they should have done it at the dealership.

[iLisa]

I agree..

[iLisa]

*bump for updates?*

[Kansei]

yeah hopefully you got this sorted out by now, sucks that the dealership didn't do much for ya.

[Jenn]

Just got it all sorted out today.

I went in for the bushings to be replaced, and when I came to pick up the car there was a $128 bill for the water leak. I argued with them for about 10 minutes telling them I wasn't paying it because a) I wasn't informed BEFORE the work was done that it was not covered and b) They didn't finish the work as far as I was concerned because there was still water in the trunk when I got it back that I had to drain myself.

They tried to tell me "oh, no extended warranty (mine is MAPP -- Mazda warranty) in the world covers water leaks" to which I replied "This is the first time I've had an extended warranty in my bloody life! How am I supposed to know if I'm not informed? I should have either been told when I brought it in to have a water leak fixed that it wouldn't have been covered, or been called before the work was done when they found out it wouldn't be covered. If that had been done, I would have done the work myself!"

Anyway, after about 10 minutes of arguing, one guy got tired of me and just said "Let it go. It's not worth it." and they gave me my keys back and said they'd mail me a copy of the service record.

:)

Jenn - 1
Shitty dealership - 0

[evilmonkeyMSP]

I bet they mail you the bill Bahahahahahahaha

[Jenn]

If they do, it's being forwarded to Mazda Canada, along with an official complaint about the dealership and details of my many problems with them.

[Kansei]

If they do, it's being forwarded to Mazda Canada, along with an official complaint about the dealership and details of my many problems with them.

hells yeah.

So they fixed the leak, but just didn't bother draining it.. niice

[Jenn]

yeah they put some caulking around a seam, and called it a day and wanted to charge $128 for it.

I could have done that myself had I been informed it wouldn't be covered.

[Mustard97]

umm, i work as a tech in a mazda dealer in michigan, and if i'm thinking correctly water leaks go under perforation area of warrenty which is under first 36 months unlimited milage, i can remember repairing few water leaks with cars over 30k miles, if you want i can ask my warrenty person just to make sure tuesday.

[Kansei]

umm, i work as a tech in a mazda dealer in michigan, and if i'm thinking correctly water leaks go under perforation area of warrenty which is under first 36 months unlimited milage, i can remember repairing few water leaks with cars over 30k miles, if you want i can ask my warrenty person just to make sure tuesday.

nah.. perforation warranty is like 7 years or some junk. I got my perforation (rusting rear fenders between fender and rear bumper) when I was at 52k miles (past the normal warranty).

[Mustard97]

i think there are two types of perforation, paint related and body panel attachment, i'm going to have to check my warrenty book at work to tell exact times, but i believe water leaks should be covered under normal warrenty as long as there are no signs of accidents.

[Jenn]

There were no accidents with the car, and the leak was in a seam. They used some seam sealer to fix it. However, the leak caused surface rust to start in the area where the water was pooling... just awesome. They said the leak is covered under the 3 year 80,000km warranty, but not under the 7 year 160,000km Mazda warranty on the car. However, they told me this AFTER they did the repairs without me authorizing any work I'd be paying for.

[TheMAN]

mazda is aware of the trunk water leak problems.... although it never made it to full TSB status, they are aware of it and should be covered under warranty!
http://www.protegefaq.net/tsb/mt000003245.html

water leaks ARE covered under warranty by using the S0002XDX labor operations code, a maximum time of 0.9 hours can be claimed

if you have a choice, you just need to bring your business to a different dealer from now on because it shows how incompetent they are in customer service and awareness of bulletins posted by mazda as well as their warranty information

[Jenn]

mazda is aware of the trunk water leak problems.... although it never made it to full TSB status, they are aware of it and should be covered under warranty!
http://www.protegefaq.net/tsb/mt000003245.html

water leaks ARE covered under warranty by using the S0002XDX labor operations code, a maximum time of 0.9 hours can be claimed

if you have a choice, you just need to bring your business to a different dealer from now on because it shows how incompetent they are in customer service and awareness of bulletins posted by mazda as well as their warranty information

The nearest competent dealer is over an hour from my house (by highway). :(

[TheMAN]

you gotta do what you gotta do

let's hope you don't get the bill and they're stupid enough to eat the cost instead of just claiming it under warranty (which they should've to begin with and not give you any shit)

[Jenn]

you gotta do what you gotta do

let's hope you don't get the bill and they're stupid enough to eat the cost instead of just claiming it under warranty (which they should've to begin with and not give you any shit)

I have plenty of ammo to fight any bill they send me for this, and your information helps me with this. :) The leak was the seam under the tail light, exactly as the information you provided described, and the water pooled in the quarter panel well.

I WON'T be paying for it.

Oh, and I have my boyfriend calling the dealer an hour away to see if they'll make an appointment for saturday to deal with my crappy kenwood deck that crapped out for the second time (this deck was installed as a replacement 2 months ago). I may just take all my business to them in Saturday appointments. :)

[Kansei]

mazda is aware of the trunk water leak problems.... although it never made it to full TSB status, they are aware of it and should be covered under warranty!
http://www.protegefaq.net/tsb/mt000003245.html

water leaks ARE covered under warranty by using the S0002XDX labor operations code, a maximum time of 0.9 hours can be claimed

if you have a choice, you just need to bring your business to a different dealer from now on because it shows how incompetent they are in customer service and awareness of bulletins posted by mazda as well as their warranty information

Rats, too bad that doesn't really detail any repair procedure. A friend back home keeps getting water where the jack is stored, and I checked the seams and stuff and everything looked ok.

[jeffmsp]

just found this thread. i have had both the left and right side same location you are talking about fill with water since day 1 of owning my msp. every winter it freezes too. I try and suck it up with a vac whenever i get the chance and give it a hefty spray of rust protection, but still EVERY rainfaill I get them filled.

Same problem on my previous MX6. It leaks in through the tail lights. Never once took the tail lights out, it just happens lol Im out of warranty now and before i didnt feel like taking off my fmic, piping, afc etc. just to try and get them to fix the leak at the dealer so i didnt bother. I think I am just going to drill a few small holes to let the water drain out, should be easy enough.

[_Slotegé_]

just found this thread. i have had both the left and right side same location you are talking about fill with water since day 1 of owning my msp. every winter it freezes too. I try and suck it up with a vac whenever i get the chance and give it a hefty spray of rust protection, but still EVERY rainfaill I get them filled.

Same problem on my previous MX6. It leaks in through the tail lights. Never once took the tail lights out, it just happens lol Im out of warranty now and before i didnt feel like taking off my fmic, piping, afc etc. just to try and get them to fix the leak at the dealer so i didnt bother. I think I am just going to drill a few small holes to let the water drain out, should be easy enough.

I grabbed some black silicone chulking and went to town on every seam inside the trunk.Also,had a leak that was coming into the front seat floor on both sides and the rear on the driver's side only.

it was, in the trunk for the longest.

So,I sealed some seams on the firewall just incase it was coming threw there too.

So good so,far!

[SpeedAdiction20]

I had this very same issue, took it to dealer along with some other work once i had bought the car.. they said it wasn't covered, (had about 50k miles on it) so i said w/e, the turbo prob. was my biggest concern, but it ended up costing me $105 for a new light gasket, and now a few months later i see a bigger puddle than before in there!, and when i was installing the afc my front passenger side near the kick pannel was a little damp, at least some of the metal and foam, last time i checked when screwing around with the wiring it was still dry, but i gotta get all those leaks sealed up before winter hopefully... although they did inform me about the warranty issue before doing it, but i had just bought the car less than a week before i brought it in.. fact that they didn't fix crap is kinda annoying, lucky i have some silicone around home, just gotta get the time

[Spooler]

This is common problem to Proteges. There is a how to on how to fix it...or try to fix it.