Front Right Suspension Crunching

[fam]

It always "squeaked" over the speedbumps in my neighborhood. However, now it is crunching really bad when my front right tire hits a speed bump or dip in the pavement. I looked underneath quickly and all the plastic seams in place and bolted in, but it really is unbarable now. Anyone else have this problem?

[FunkyBuddha]

dirt between the springs, dirt between strut and strut towers, worn out strut mounts

[fam]

the car is an 06, it has 2800 miles on it. it sounds like the wheel is smashing against the plastic inner fender. Im judt curious if im the only one, as toledo roads are easily the crappiest in the u.s. of a even by michigan standards.

[FrostyCarbon]

Your not the only one !
I've been getting it for the last month and a half.
All four corners yet.
Every speed bump, or dip in the road as well.
Sound is more noticable on extension of the suspension and less so on compression. Getting worse with time, and colder weather.

[fam]

Finally, im not crazy! I hoping that this is covered under warrantee and they dont try to blame me for hitting potholes or something.

[Tushawn]

I have also been hearing it. The dashboard rattle has been bothering me more than the front end crunch. The front end noise is much better when the temperature falls below freezing.My dealership is about 45 minutes away so I am making a list of things. I am trying to stay coll about everything because aside of the noises I love the car.

[the_saint]

Yes, I too am a victim of the front end creak/crunch. HAven't taken it to the dealer yet though.

[cabbie]

I've got a "dry rub" mostly from the rear on suspension rebound. I'm guessing it is dry (roll bar?) bushings. The noise is obvious on cold mornings for about a half mile of travel. I assume things warm(loosen) up while driveing so the noise goes away. I don't plan on complaining about my problem.

[fam]

I think your issue is a different one as well. Im temped to take a video with sound and post it, its really bad. I too am saving up a list for the dealer:

1) On take off it sometimes hesitates (probably will need computer updated)
2)Crunching sound on bumps
3)One set of keys doesnt work half the time, doesnt light up, i think it has an internal short in it

[Zoom5Zoom]

heya

I have heard the same sort of noise on the Mazda 6 suspension and they replaced a plastic spacer which normally lived between the coil and top of the suspension.

I will inquire from other customers if they have had same feedback.

Can you help is it a GS (16 inch rims) or a GT (17 inch rim).

Cheers
Zoom5Zoom

[peepsalot]

sounds very similar to the MSP front suspension problems.

[fam]

17s are only wheel available in the states :-)

[Zoom5Zoom]

I agree with the program update if required computers have brain farts once in a while.

As for the bump noise it will be easy to detect on a hoist... get it looked at

Key can be reprogramed same time the redo the computer brain fart dump.

Cheers
Zoom5Zoom
(cheers)

[mazdaFIVEmike]

I've got the suspension squeak in the rear as well - seems more obvious in colder weather although is still there (not always though) in warmer weather. Had the dealer look at it and they couldn't find anything wrong. Keep us posted on what your dealer finds.

[5thAve]

I smugly read this thinking "I haven't got that noise." Woke up yesterday and went for a drive GRAAUUNCH! Only when hitting medium or large bumps head on (both wheels travel up/down same time) so I guess it's an anti-roll bar bushing thing. We have GT (17") but with 16" rims & snows on right now. 500kms when at first occurence. Not sure if I'm hearing anything from the back but definitely the front. Zoom5Zoom, I may come by and check out your service dep't as Carling Mazda has been, uh, less than satisfactory. Maybe a good grease between bars and bushings will keep it quiet for a while.

[Zoom5Zoom]

Hey 5th Ave

Your always welcome at Performance Mazda. Listen from my training I recall a new anti damper unit we put on the 5 compared to the M3 design.

This damper may behave differently in the winter under sharp loads. Wonder if this is normal (slightly loud) beheaviour. This damper is basically a shaft with a fluid like substance in it.

This may be a shot in the dark but worth asking about. I will see if I can dig something up on it.

[Zoom5Zoom]

heya 5th

Forgot one thing.... our struts have an extra coil for the smaller bumps in the road which take the wear and tear away from the main struts. I wonder if noise in this area is from that additional spring.

Again the info is just that ... info. I am not a mechanic but do understand all noises are different specially with front or rear suspensions now a days.

[Antonio DiMarco]

heya 5th

Forgot one thing.... our struts have an extra coil for the smaller bumps in the road which take the wear and tear away from the main struts. I wonder if noise in this area is from that additional spring.

Again the info is just that ... info. I am not a mechanic but do understand all noises are different specially with front or rear suspensions now a days.

I actually had my 5 in for regular maintenance and they heard the crunching sound from the suspension. They disconnected the sway bar and bushings and the noise went away. So they ordered new parts. The parts came in today. I'll let you know if it fixed the issue when I get it back. Probably tomorrow morning.

[5thAve]

Thanks Zoom5Zoom, DiMarco. I'm curious to see if DiMarco's new bushings help at all. I'll wait before bringing in the car as it's not a priority right now.

[soulnette]

I every one.

I just bought A red Mazda5 GT MT demo with 9000km on it, it make the same nose when i'm hitting a speed bump.

[Antonio DiMarco]

Thanks Zoom5Zoom, DiMarco. I'm curious to see if DiMarco's new bushings help at all. I'll wait before bringing in the car as it's not a priority right now.

Well, I got my car back and according to the service manager the bushings are currently unavailable because they are being rediesigned. They did replace my roll bar which doesn't seem to make much difference.

So I guess Mazda is aware of the issue and working on a fix. I'm also *guessing* there will be a TSB in the future.

Looking at the history of the 3 I'm not surprised Mazda is still working out bugs in the 5. Everything has bugs. I purchased my 3 in late 2004 so most of the TSB's had been addressed. When I first bought it I had a new bug for the frist three oil changes. They were fixed without incident and now my 3 runs like a top Things would be different if the bugs were causing my5 not to start. This is just an annoyance and my dealership been giving me 1st class treatment all along.

[fam]

I have an appointment for monday, I wonder if I should just cancel it until the new bushings are designed.

[Zoom5Zoom]

Heya Fam, Antonio, Soulnette and 5th

I say have anything important like the noise recorded and if you feel it is the same noise there is no reason why you can't wait until the next Service.

As for everyone else I will track or see if there is a TSB for the bushing noise. Seems like a quick fix.

Thanks everyone glad we have this forum to chat it up on possible issues or easy fixes.

I remember the Mazda 3 when it first came out in late 03 yes it had some bugs, but really minor.

CONGRATS SOULNETTE....... (canada)

[5thAve]

Well, I got my car back and according to the service manager the bushings are currently unavailable because they are being rediesigned. They did replace my roll bar which doesn't seem to make much difference.

So I guess Mazda is aware of the issue and working on a fix. I'm also *guessing* there will be a TSB in the future.


Thanks for the info! I'll keep an eye on this issue and this thread because it's something I want to address for sure, but don't consider it highest priority right now. Maybe I'll pay a quick visit to a dealer though, so at least they'll have a record of the issue on file.

[perfecto]

I took my 5 in early this week for this same issue, the service guy said he was going to order parts for it.

[cabbie]

Boy do I have to correct my previous post.(stoned) I drove over some speed bumps today and the noise is comming from the front - not the rear! Furthermore, I no longer think it the sway bar. I agree you guys that the noise is from the front strut. I did mention the noise to the service manager when having the oil changed...they found nothing.(stooges)

[jackd]

I took mine to the dealer today.
The service manager told me he'd received a service note from Mazda Canada. They are aware of the problem and are working on a solution.
He told me not to expect any quick fix as Mazda Japan is working on designing replacement parts. Before the new part is designed, produced, shipped, distributed to the dealer....a 2 or 3 months wait would be in order.
In the mean time, if they could only fix the 101 rattles I have all around the car.

[the_saint]

I have noticed on Japanese Premacy fan sites that they must be having similar problems because some of them have been using 'dry lube' (graphite powder?) on the strut/shock shaft.

[fam]

They are curently changing bushings and are waiting on a new control arm design to be made according to my dealer. They had a bit of work to do other than that, so I let them keep it. Maybe just maybe the bushings will help.

[Antonio DiMarco]

I took mine to the dealer today.
The service manager told me he'd received a service note from Mazda Canada. They are aware of the problem and are working on a solution.
He told me not to expect any quick fix as Mazda Japan is working on designing replacement parts. Before the new part is designed, produced, shipped, distributed to the dealer....a 2 or 3 months wait would be in order.
In the mean time, if they could only fix the 101 rattles I have all around the car.


Interesting my 5 is as tight as a drum. I'm actually quite impressed with how solid both my 5 and 3 are. Even more surpirsing since my previous Mazdas always had one or two irritating rattles. Do you use the seatbelt clips for seatbelts that aren't in use? I found the seatbelts made the most clatter when I first bought the 5. Mazda probably heard the same whihc is why they installed the clips.

[jackd]

The seat belt clips are used all around.
Rattles come from everywhere (dash, doors, floor, plastic trims inside)
. Wind noise is also very bothersome, especially at cruising speed, around the windshield/wipers and side/rear doors.
On that respect, (noise & rattles) this car is by far the noisiest car my wife had during the last decade.

[the_saint]

The seat belt clips are used all around.
Rattles come from everywhere (dash, doors, floor, plastic trims inside)
. Wind noise is also very bothersome, especially at cruising speed, around the windshield/wipers and side/rear doors.
On that respect, (noise & rattles) this car is by far the noisiest car my wife had during the last decade.
Drive my 240sx for a week, you'll be praying for the serenity of the 5.

The only noises (that I've noticed) I have been getting from my 5 are the suspension sqeak and the flopping wiper noise. Granted I don't get out on the highway and open it up much, but the 50-60 MPH jaunts that I have taken don't get all that noisy. I'll be taking a road trip this weekend so I guess I'll find out if mine gets really noisy on the open road.

[fam]

OK GUYS got it back today.

Bushings are on back order, but the guy took the bushings completely off and "lubed them up really good" and it completely resolved the squeak. He said to call him and tell him if the noise stays gone, I was impressed. He still wants to change the bushings when the new ones come in and possibly the control arm after the redesign. He also changed the door latches on the sliding doors because it froze up on me once a few months back, he also changed the ignition because that was the reason my keyless entry sometimes didnt work. All good now, happy as a......you can fill in th blank.

[the_saint]

All good now, happy as a......you can fill in th blank.Happy as a clam?

[theweev]

jackd
where abouts in Canada are you?

[jackd]

theweev
I'm near Montreal, Quebec.

[mazdadude]

We are coming up on 4000 miles on our Mazda5 and have not yet noticed the suspension crunch noise. I am interested in knowing the amount of miles, and climate conditions when the noise was noticed.

(thumb)

[the_saint]

I've got 5400 miles and I think I started noticing it around the 5k mark. Weather was in the 30s-50s and dry when it started. I've noticed that since it's snowed here the noise has gone away so maybe the wet roads have kept the bushings 'lubed' enough to keep quiet.
Also, regular bumps in the road don't cause the noise (for me atleast) but speedbumps, expansion joints on bridges and poorly poured streets do.
*The poorly poured street I speak of is like driving across 75 consecutive traintracks. http://img.photobucket.com/albums/v297/mlsaint78/SMILEYS/vava.gif

[fam]

yup, pretty much what he said. 3k miles on ours though. Started when it got really cold and stayed even on the warmer days. We live on a road with speed bumps every so many feet, and toledo roads=pothole, crappy pavement city.It would even squake on depressions in the road (that would eventually be potholes and sinkholes). All good for now though, just needed to lube her up (aint that always the case lol)

[Zoom5Zoom]

Would someone have a pic of the bushing we are talking about.

Thanks

[mazdaFIVEmike]

Hey everyone, thanks for all the info on the front end noise. We just rolled over 6000 Kilometers and I am now noticing some front end rattles but after reading all your info I'm wondering if its the same thing.

It happens mostly on larger bumps or sharper bumps in the road but it sounds like a handful of rocks falling on plastic - is that the sound you folks are hearing or is it something different?

Frankly, I'm disappointed with the rattles in the car and I know I am super picky about this - my wife says its almost to the point of obsession - but hell - I spent a whack of cash on having a NEW car and I expect more. More than when buying a 3 year old vehicle. (notcool)

[fam]

YEah thats the same noise we are talking about. I dont know if the lube will keep it quiet forever though. However, Mazda is redesigning some suspension parts so even if it doesnt work they will work it out. Yeah the 5 has been some trouble but I am sure we are almost through it all by now.

[Zoom5Zoom]

MazdaFiveMike

Hope most of the picky noises are being reduced. I found that sitting in other seats while someone else is driving helps isolate these noises. I know as indicated above that any seatbelt unused should be stowed in the clip on the sidewalls at each seat position.

If you have a GT and you console is closed (stowed in seat bottom on passenger side) I have seen the console cover get loose and move around.

Some other sourses of noises could be in the rear area with the jack stowage or tow pin storage area.

Any how take a recording of the noises and post maybe we can give some feed back.

[mazdaFIVEmike]

MazdaFiveMike

Hope most of the picky noises are being reduced. I found that sitting in other seats while someone else is driving helps isolate these noises. I know as indicated above that any seatbelt unused should be stowed in the clip on the sidewalls at each seat position.

If you have a GT and you console is closed (stowed in seat bottom on passenger side) I have seen the console cover get loose and move around.

Some other sourses of noises could be in the rear area with the jack stowage or tow pin storage area.

Any how take a recording of the noises and post maybe we can give some feed back.


Thanks Zoom5Zoom,

I have narrowed down some of the noises by doing exactly as you suggest by moving around and sitting in different seats.

And yes the console is one source that I have discovered. Another was a tool left by one of the Mazda Technicians!! He was glad to get it back and I was glad to get rid of the odd noise!! lol (thumb)

If I can figure out how to get a recording on the forum, I will but I'm not so technically advanced to do this anytime soon.

Thanks again for your comments.

[theweev]

Thanks Zoom5Zoom,

I have narrowed down some of the noises by doing exactly as you suggest by moving around and sitting in different seats.

And yes the console is one source that I have discovered. Another was a tool left by one of the Mazda Technicians!! He was glad to get it back and I was glad to get rid of the odd noise!! lol (thumb)

If I can figure out how to get a recording on the forum, I will but I'm not so technically advanced to do this anytime soon.

Thanks again for your comments.
the next question is...Any known remedy to the console noise?

[Zoom5Zoom]

Heya Weev

I thought it over and I bet if you put some rubber down on the base of the seat stowage area (that the top of the console would hit when closed) would probably help.

I found another sourse of noise being the inner sliding door panels. Mine was mechanic induced as I had my lock assemblies grease as it is a temp fix for freezing problem I have.

Hope the Idea Helps :)

[theweev]

weather stripping to match the shape of the fold out tray ought to do it.
cheers Z5Z. my new baby is probably getting on the boat round about now. hope she doesn't get sea sick ;)

[NissMazLover]

I posted the following message over at a Edmunds.com Mazda 5 forum and someone told me about this place and gave me a link so I could visit to let me know that I wasn't alone with this problem. And boy am I glad I came over and joined. I, too, have the same front suspension crunching/grinding noise and this is what I posted:

Hey, all!

I'm wondering if anyone has experienced the following: My Mazda5 produces an ugly sounding crunching, grinding noise from the front suspension whenever it is cold outside and I go over a large bump of some sort like a speed bump or a deep undulation where the suspension really articulates. It only happens when it's cold out, and since I live in NYC and we're in winter it gets cold out here.

I took it to my Mazda Service Center - and my 5 is still there - and they have checked everything out and said that everything is fine with the car and that they didn't find anything broken or worn or anything in the front suspension. Of course, I asked: "Then why is it making such a noise?" They explained the same thing to me that they explained the first time I took it a couple of months ago (see, I was growing worried since the noise was very disconcerting to me), which is that the type of suspension that the 5 has (E-type) can make noise in the cold whether when the rubber components rub against the metal components and in the cold it makes a harsh noise over larger bumps.

They said that whenever I go pick up my car that they will put it on the lift for me and take me under it to explain what they mean. I look forward to that, but in the meantime I wonder if any of you - especially the ones in Canada where it's really cold - have experienced this.

On a side note, my car has a strange tapping noise emanating from the dashboard anytime I go over any size or type of bump on the road at at least 20mph. The tapping is not obviously heard by passengers not familiar with the car unless you pay close attention to it, but it drives ME and my wife absolutely INSANE - especially at night when I like to drive in peach and quiet and all I hear is tap, tap, tap over any road irregularity. They are taking my dashboard apart to try and find the noise since one of their "technicians" finally heard it when I took him along for an umteenth road test. Previously, they thought I was crazy since they weren't able to hear anything, but this time around the tapping/clicking noise was pretty obvious. Anyone experience this?

[3+5]

type of suspension that the 5 has (E-type) can make noise in the cold whether when the rubber components rub against the metal components and in the cold it makes a harsh noise over larger bumps.

I told my wife the same when she first complained about it. Then we were hit by an 18 year old...

http://www.mazdaspeeders.com/index.php?topic=34555.0

(...hope you guys don't mind the link)

...and when we got it back fixed perfectly, including that even the squeak was replaced. I knew what it was all along, but figured we'd live with it. I'd have eventually used silocone spray on the bushings to quiet them down. Good to hear that Mazda's working on rectifying this annoyance.

Welcome, Soulnette, and congrats!

[Antonio DiMarco]

I posted the following message over at a Edmunds.com Mazda 5 forum and someone told me about this place and gave me a link so I could visit to let me know that I wasn't alone with this problem. And boy am I glad I came over and joined. I, too, have the same front suspension crunching/grinding noise and this is what I posted:

Hey, all!

I'm wondering if anyone has experienced the following: My Mazda5 produces an ugly sounding crunching, grinding noise from the front suspension whenever it is cold outside and I go over a large bump of some sort like a speed bump or a deep undulation where the suspension really articulates. It only happens when it's cold out, and since I live in NYC and we're in winter it gets cold out here.

I took it to my Mazda Service Center - and my 5 is still there - and they have checked everything out and said that everything is fine with the car and that they didn't find anything broken or worn or anything in the front suspension. Of course, I asked: "Then why is it making such a noise?" They explained the same thing to me that they explained the first time I took it a couple of months ago (see, I was growing worried since the noise was very disconcerting to me), which is that the type of suspension that the 5 has (E-type) can make noise in the cold whether when the rubber components rub against the metal components and in the cold it makes a harsh noise over larger bumps.

They said that whenever I go pick up my car that they will put it on the lift for me and take me under it to explain what they mean. I look forward to that, but in the meantime I wonder if any of you - especially the ones in Canada where it's really cold - have experienced this.

On a side note, my car has a strange tapping noise emanating from the dashboard anytime I go over any size or type of bump on the road at at least 20mph. The tapping is not obviously heard by passengers not familiar with the car unless you pay close attention to it, but it drives ME and my wife absolutely INSANE - especially at night when I like to drive in peach and quiet and all I hear is tap, tap, tap over any road irregularity. They are taking my dashboard apart to try and find the noise since one of their "technicians" finally heard it when I took him along for an umteenth road test. Previously, they thought I was crazy since they weren't able to hear anything, but this time around the tapping/clicking noise was pretty obvious. Anyone experience this?

The tapping you're hearing is probably the stock windshield wipers. Many people have complained about this. I had it until I switched to winter blades.

[perfecto]

BTW my 5 is in the shop today where they are replacing the Control Arm and the front right bushing - we'll see if this solves the problem.

[Antonio DiMarco]

I actually had my 5 in for regular maintenance and they heard the crunching sound from the suspension. They disconnected the sway bar and bushings and the noise went away. So they ordered new parts. The parts came in today. I'll let you know if it fixed the issue when I get it back. Probably tomorrow morning.

Got a call from my dealer this past week. The redesigned bushings are in. Have an appointment first thing Monday morning. He said it would take about an hour. I'll let you know how it goes.

[AwaKeN]

I have the same problems with my 5 when i pass on a speed bump it makes a crushing sound, i'm gona do a test ride with a tehcnician tonight or tomorow night, i'll keep you in touch with that.

[Antonio DiMarco]

Got a call from my dealer this past week. The redesigned bushings are in. Have an appointment first thing Monday morning. He said it would take about an hour. I'll let you know how it goes.

I got the new bushings installed today and the car seems quieter and believe it or not slightly tighter in the turns. I'll get a better idea if the problem went away in the am. The sound was usually most apparent when I exited my garage.

[perfecto]

Yeah I noticed the suspension seemed tighter after the fix - what did they list on the service form as the replaced parts?

[AwaKeN]

I've done a road test with a technician and he said "Oh my" when he heard the sound hehe, they will change the bushings. Any recomendations ? The new one are ok ? Or should i mention something to my dealer ?

[soulnette]

I everyone, I just hangup with a technical advisor from my local Mazda dealer, He told me he can't do noting(boom07). The problem is knowned but Mazda have no fix yet! He told me they tried many solution; grease, part replacement, notting worked.
So keep me posted if your problem really fixed.

p.s. sorry about my grammar I'm not writing often in english.

[jackd]

Soulnette: I'm from Montreal too. Who is your dealer???
My dealer told me last week he does not expect the new re-design parts to be available much before next May.

[soulnette]

JACKD: My dealer is Mazda de Laval.

[Antonio DiMarco]

I got the new bushings installed today and the car seems quieter and believe it or not slightly tighter in the turns. I'll get a better idea if the problem went away in the am. The sound was usually most apparent when I exited my garage.

I finally got a chance to drive the 5 on a cold monring and the suspension noise is gone. The new bushings solved the issue and made the car a lot tighter in the corners.

My hats off to Mazda's development team for fixing the issue and my dealership (Sentry West) for getting the parts so fast.

[perfecto]

Antonio - what did they actually replace, from the service invoice?

[isda65]

I've had the creak in front and the crunching sound at the rear. My dealer fixed the front but not the rear. Here's what they said in their report:

a. Check creak from front suspension
Cause: Noisy
Replace front stabilizer link
Lubed sway bar bushings some noise still there e mailed tac told us to
lube stabilizer bar bushings as well noise gone

b. Check creaking from right rear suspension
No fault found

c. Mostly right side over speed bumps
included in above operation

***End of report

They're still scratching their heads about the crunching noise at the rear. I'll give then another two weeks then I'll bug them again.

[Antonio DiMarco]

Antonio - what did they actually replace, from the service invoice?

Sorry Perfecto, I forgot to answer that question. :-)

Here is a PDF of the receipt. Sorry for the rudimentary doc. I wanted to post it quickly.

As luck would have it I hit a pothole with the volume of a basketball last night. The sound was horrible. I did a quick check of my tires and rims and everything seemed OK. I'll know more this am, in the light, and when I drive it on the highway. Experience tells me that the sound is always worse than the actual effect. Still if it's not one thing it's another.

[perfecto]

My noise appears to be back. Mysterious little bugger. Back to the dealership you go. :)

[Zoom5Zoom]

from a canadian perpective I know Mazda is working on a fix for this issue. I havent heard of an "official" fix for the creaking in the front. I recall hearing a replacement of lower control bushing but still waiting to hear.......

My noise is gone and can't explain why.

[mazdaFIVEmike]

The front end noise I'm experiencing seems to be very sporadic. Thanks Antonio for a list of the parts and work they did - it will certainly help me explain what's going on.

[mazdaFIVEmike]

I've had the creak in front and the crunching sound at the rear. My dealer fixed the front but not the rear. Here's what they said in their report:

a. Check creak from front suspension
Cause: Noisy
Replace front stabilizer link
Lubed sway bar bushings some noise still there e mailed tac told us to
lube stabilizer bar bushings as well noise gone

b. Check creaking from right rear suspension
No fault found

c. Mostly right side over speed bumps
included in above operation

***End of report

They're still scratching their heads about the crunching noise at the rear. I'll give then another two weeks then I'll bug them again.

Who's your dealer isda65? Mine is Pacific Mazda in Victoria.

[isda65]

Who's your dealer isda65? Mine is Pacific Mazda in Victoria.

Morrey Mazda of the Northshore
North Vancouver, BC

[theweev]

Morrey Mazda of the Northshore
North Vancouver, BC

I pick mine up tommorow from Morrey Mazda of the Northshore. Glad to hear you've made them aware of the issue and they have attended to it. How's the service been? I only know VW service as that's all I've ever owned.

[Antonio DiMarco]

The front end noise I'm experiencing seems to be very sporadic. Thanks Antonio for a list of the parts and work they did - it will certainly help me explain what's going on.


No problem. You're welcome :-)

[fam]

creek is still gone from them taking off the bushings and lubing them about a month ago. Not been as cold though and she stays garaged here. you guys are farther north than I am, im guessing it is somewhat cold related.

[isda65]

I pick mine up tommorow from Morrey Mazda of the Northshore. Glad to hear you've made them aware of the issue and they have attended to it. How's the service been? I only know VW service as that's all I've ever owned.

When you pick up your 5 check closely for the following:
1. When you start it up does the car vibrate? Take note about it when the engine is still cold and start it again after you have driven it for a while. Usually the vibration is worse when the engine is warm. Do you hear a loud metallic noise when you crank it up?
2. Drive it over speed bumps, tall ones. The suspension noise won't manifest itself in the smaller ones.
3. Do you hear a whistling noise when you rev the car?
4. Check if the car drifts.
5. When you shift to reverse listen for unusual noise.
6. Test the sliding doors for noises.
7. Check all fluids.

I can't really say whether Morrey Northshore is good. Customer courtesy is a B+. They always wash and vacuum the car after every service or checkup. I rate their technical expertise as C.

[mazdaFIVEmike]

When you pick up your 5 check closely for the following:
1. When you start it up does the car vibrate? Take note about it when the engine is still cold and start it again after you have driven it for a while. Usually the vibration is worse when the engine is warm. Do you hear a loud metallic noise when you crank it up?
2. Drive it over speed bumps, tall ones. The suspension noise won't manifest itself in the smaller ones.
3. Do you hear a whistling noise when you rev the car?
4. Check if the car drifts.
5. When you shift to reverse listen for unusual noise.
6. Test the sliding doors for noises.
7. Check all fluids.

I can't really say whether Morrey Northshore is good. Customer courtesy is a B+. They always wash and vacuum the car after every service or checkup. I rate their technical expertise as C.

Thanks isda65, Mazda Victoria has been quite good checking into all my little complaints - especially about noises - those damn rattles!!

[5thAve]

Performance Mazda in Ottawa (Orleans) has heard the front suspension graunch in mine and put sway bar bushings on order. Weather is warming up and my noise is reduced, but still there over big bumps, especially 2-wheel bumps like speedbumps; less so over 1-wheel bumps like potholes, etc. I will post my impressions after new bushings are installed, but the weather is getting much warmer and that seems to be a factor too.

[Greenridge]

Performance Mazda in Ottawa (Orleans) has heard the front suspension graunch in mine and put sway bar bushings on order. Weather is warming up and my noise is reduced, but still there over big bumps, especially 2-wheel bumps like speedbumps; less so over 1-wheel bumps like potholes, etc. I will post my impressions after new bushings are installed, but the weather is getting much warmer and that seems to be a factor too.

Hey 5thAve...
Can you keep me posted. I have the same problem too. I plan to have Performance Mazda do the same thing at my next oil change.

[antlind]

Hi Guys,
This is my first post on your forum......I'm a 5 owner from Calgary, Alberta(that's in Canada eh?).
Anyway, I took my 5 into the dealership for the suspension creaks and they advised that the sway bar bushings have to be replaced.......The problem is that they're on back order from Japan and don't anticipate getting them until JUNE 2006!!!!!
Thank goodness this wasn't a critical problem.....Mazda needs to do something to improve the availability of parts for the 5.
Regards,
Anthony

[Rac3rX]

I have the same issue when its cold, and it goes away after a few bumps & 15 min, but it sounds NASTY. (THis is NOT THE MSP rear Clunk issue)

From the following I havnt seen any info on the 2002 + Proteges, but Im going in to the dealer this week to check it out none the less.


FRONT WHEEL BEARING FAILURE FROM AXLE SEAL

http://web2.airmail.net/theman/protegefaq/tsb/


For info on the Rear Clunk issue fix

http://web2.airmail.net/theman/protegefaq/tsb/

[7red7]

Our M5 does make a sort of squeeking noise when the shocks depress after going over large bumps/speedbumps in cold weather...It's been raining here a lot in the Bay Area lately and temperatures have dropped dramatically in the evenings and night hours...However, during the day the drive is fine with no noises to speak of...

We took the car out today to test out the front end for grinding noises...I drove around the city to various locations to test out speedbumps, driveways, potholes, and uneven pavement...We even drove it through various bumps and road conditions later on this evening as the temperatures dropped again...We heard the rear squeek once, and still nothing from the front end...We really tried to push it over larger bumps too to get a sound out of it (windows down and all), and heard nothing but the shocks let out the usual air hiss they normally do...Our M5 drives straight as ever to boot!!!

Fortunately for us we seem to have gotten one of the really good ones and the temperatures don't tend to fall as low as they do this time of year for very long...My condolences to those experiencing the noise issues coming from the suspension...I hope you can all get your cars fixed up and the problems solved ASAP :D

[ladygrey]

Arghhh - just about to roll 4900 miles and this has started. Chilly morning today, hit the dip at the end of my street and heard a horrible crunching noise. Bad enough the kids noticed. Then another dip into the school parking lot and it happened again. Guess I'll read this whole thread and talk to the service department when I head in for my oil change next week.

[mazdaFIVEmike]

I was in for my 2nd regular service today and mentioned the crunching sound and the talk of Mazda redesigning the parts.... and my service guys knew nothing about it. They also could not find anything wrong - and of course today was 15-17 degrees C. (60-63F) so even I couldn't hear it. At least its on the report. I'm sure it will only get worse. Thanks to everyone in this thread for their experiences!! Very helpful.

[Skylab™]

add me to the "front passenger side noise from the wheel-well". (peep)

[ladygrey]

My car was in for something else this week and the service guys heard it as they were driving it testing another fix and remembered that I had mentioned it last week when I had my oil changed. They ordered the bushing assembly, had the parts the next day and replaced them and added a silicone lubricant. I haven't had a chance to make sure it's good yet (it was 85 degrees here today and I didn't pick it up until noon), but they've been driving it plenty and say it sounds great. The service manager said that there was a service bulletin about it so he just followed that. I have been beyond pleased with the service dept. at my dealership - very proactive.

[mazdaFIVEmike]

Thanks LadyGrey

Its good to know some dealerships are doing EVERYTHING to help the customer. My service guys - although great - said that they checked the bulletins and saw nothing about this problem.

Maybe it just takes longer to fax to Canada - you know - the exchange rate and all!!

Thanks for the update.

[jandree22]

Before I ordered my 07 last night they let me take out an 06 just to confirm that's the car I wanna buy. Well, I was unsettled to hear what I think you all are describing, a horribly loud squeaking type noise from the suspension... it did seem to diminish some after driving it for a few miles. When I got back I told the sales manager "this isn't swaying me at all from buying the 5, but just wanted to let you know you might wanna have the suspension on that one checked out" haha

I assume, hopefully, my 07 will come with this fix already addressed :)

[Zoom5Zoom]

Hey Mike

Looks like I will have to help ya on this one as I see the Service Rep from Mazda Canada at least monthly. When it starts to get cold here in Ottawa I will bring in the 5 to get the squeek checked out. If there is a fix I will let ya know.

All said and done you should have at least 2 months of warm weather by the time I first reported it here in ottawa....(poke)

[mazdaFIVEmike]

Hey Mike

Looks like I will have to help ya on this one as I see the Service Rep from Mazda Canada at least monthly. When it starts to get cold here in Ottawa I will bring in the 5 to get the squeek checked out. If there is a fix I will let ya know.

All said and done you should have at least 2 months of warm weather by the time I first reported it here in ottawa....(poke)

Thanks Zoom.

I still notice the crunching sound every now and then so I know its still there.

[Kid Red]

I just got the crunching noise two days ago. Summer in Florida, so it's not cold weather related. I get it on the front passenger side when going over large speed bumps, or when going hard over the smaller ones. Is this service bulletin and new bushings known throughout the states? I guess I'll give my place a call, just don't want my car sitting there while they order a part.

[ladygrey]

I just got the crunching noise two days ago. Summer in Florida, so it's not cold weather related. I get it on the front passenger side when going over large speed bumps, or when going hard over the smaller ones. Is this service bulletin and new bushings known throughout the states? I guess I'll give my place a call, just don't want my car sitting there while they order a part.

When I had mine in it only took them a day to get the part. But - does it happen all day, or only when you first start out. Mine was only in the morning, so it was actually beneficial to me that the car had been there all night because they heard it right away when they took it out for a morning test drive.

[Kid Red]

Unless I go over a large bump at 25mph, you don't hear it. So, it's not a morning or night or time of day. It's more about the bump the car drives over, the forceful impact kinda.

So it's a 'bushing assembly' that I'm looking at them replacing? Just want ammunition for the 'everything looks fine' conclusion.

[ladygrey]

Unless I go over a large bump at 25mph, you don't hear it. So, it's not a morning or night or time of day. It's more about the bump the car drives over, the forceful impact kinda.

So it's a 'bushing assembly' that I'm looking at them replacing? Just want ammunition for the 'everything looks fine' conclusion.

I think that on the service report it was officially called a "bushing swaybar assembly" - I can look on my paperwork later (though I recall seeing it in the kitchen rather than in the car where is should be so...) and check for you.

My service guys heard it right away. I actually had only mentioned it as an aside at my oil change and then a week later when I had it in for that weird ABS thing they heard it and fixed it without even talking to me about it. They said they found a service bulletin when they looked it up.

[jandree22]

My service guys heard it right away. I actually had only mentioned it as an aside at my oil change and then a week later when I had it in for that weird ABS thing they heard it and fixed it without even talking to me about it. They said they found a service bulletin when they looked it up.
And this service bulletin fix actually corrected the problem? I can't seem to find an answer to that.

[rektifide02es]

i work for mazda and the y should cover it under warranty. anything under 50000 should be covered

[ladygrey]

And this service bulletin fix actually corrected the problem? I can't seem to find an answer to that.

The fix did fix my problem personally, as I think it has for most people. But are you asking if they are fixing it at production? If so, I don't know, but I would think that they would have figured something out by now.

As far as under warranty, obviously they aren't charging for the fix; rather the bigger problem for some (though not for me) has been getting the service guys to recognize that there is a problem.

[jandree22]

^^^ Great, thanks. :)

[perfecto]

I keep reporting it - there was no TSB issued for it as far as I can tell, and it still occurs when the car is cold. That might be the issue here - now that the weather has warmed up, people aren't noticing it as much.

BTW - my 5 is one year old now! ;)

[Kid Red]

It's not all cold related as I just got it down here in Florida, where's it's far from cold. So other than annoying, would waiting a few weeks to get this fixed be a concern? I mean like the sway bar breaking or something wild? I'm going on a 600 mile road trip next week.

[ladygrey]

It's not all cold related as I just got it down here in Florida, where's it's far from cold. So other than annoying, would waiting a few weeks to get this fixed be a concern? I mean like the sway bar breaking or something wild? I'm going on a 600 mile road trip next week.

I would get it checked before taking a road trip. Only because your symptoms seems to be different than what most of the rest of us have experienced (only when cold - both sides). I'd check to make sure something else isn't wrong/broken.

[mazdaFIVEmike]

BTW - my 5 is one year old now! ;)

Sweeeeet!! Ours will be 1 on July27th!!

How many clicks you got?

Oh yeah - back on topic - my crunch is still there - noticed it this morning but not in the afternoon.

[Kid Red]

K, I'll take my 5 into the dealer tomorrow, I'm close to an oil change need anyways. So I'll see what they say.

[perfecto]

Sweeeeet!! Ours will be 1 on July27th!!

How many clicks you got?

Coming up to 30,000 km. My crunch is still there too, I report it to the service guys every time I take it in.

[Kid Red]

Of course I take it in and the service guy takes me for a ride and we go hard over bumps and there's no noise. So, there is a pattern obviously rather than just routine noise. I'll have to pay attention and see when the noise seems to happen. I do think that both times I heard the noise it had rained, tho can't recall exactly.

[2cam16]

Any new updates on this ? Anyone have a link to the official TSB ? I've started to hear the clunk up front in our 5 too.
TIA

[antlind]

Any new updates on this ? Anyone have a link to the official TSB ? I've started to hear the clunk up front in our 5 too.
TIA


Take it to the dealer, they will replace the bushings...They're made of plastic and make this noise when the temp is cold. I had mine replaced in March 2006 and have the same problem pop up again this winter. Taking it back on Tuesday for them to replace the bushings again....It's covered under warranty.
Anthony

[afticarab]

I had a the same problem and went into the dealer back in April. They lubricated the bushings but did not replace because apparently there was a similar problem with the Mazda 3s and a permanent fix ie new bushing was being developed, for both the 3 & 5. Fixed the noise for about a month then it was back. I'm anticipating that the bushing you had done in March was not the expected replacement.
Coming in every 6 months to have this replaced is just not acceptable. Anyone know if a permanent fix is available.
On a side note has anyone had their freezing sliding door locks mechanisms replaced. Same story from dealer here, a fix was in the works - both these fixes have been in the works for over 6 months!!!!!

[was98strat]

I had a the same problem and went into the dealer back in April. They lubricated the bushings but did not replace because apparently there was a similar problem with the Mazda 3s and a permanent fix ie new bushing was being developed, for both the 3 & 5. Fixed the noise for about a month then it was back. I'm anticipating that the bushing you had done in March was not the expected replacement.
Coming in every 6 months to have this replaced is just not acceptable. Anyone know if a permanent fix is available.
On a side note has anyone had their freezing sliding door locks mechanisms replaced. Same story from dealer here, a fix was in the works - both these fixes have been in the works for over 6 months!!!!!

The frozen door latch problem is supposed to only affect the GS models that don't have the electric latches. Have yours been freezing?

[afticarab]

The frozen door latch problem is supposed to only affect the GS models that don't have the electric latches. Have yours been freezing?
Absolutely, froze three times last winter, the last time the dealer had relubed the lock but it happened again and left me with a door I could not shut 1200 km from home. Managed to thaw it out but it would not open again until dealer serviced it. Mine is a 2006 GT purchased Aug 2005. Many other forums identify GT owners with the power assist closure as having these same problems.

[paging_drburgos]

yep, funny thing is that i just noticed the sound yesterday. It wasnt so much of a large bump as it was a slight abnormality in the road. The suspension really expanded and when contracting thats when i heard the clanking..i heard it twice yesterday and it was a little colder out than usual. 60f

[afticarab]

Anyone had this done with their Mazda5, I understand that the suspension is the same. Perhaps this might be the fix??

[MazdaUlimited]

well its not suprising, if ur the type of person runninf over speed bumps over 40km/h being an idiot, and screwing up your car, then consider it ur own fault. But if ur a type of person who goes over it and a adquet speed for a smooth and over and down then consider urself going to a dealership and getting it fixed.

[afticarab]

well its not suprising, if ur the type of person runninf over speed bumps over 40km/h being an idiot, and screwing up your car, then consider it ur own fault. But if ur a type of person who goes over it and a adquet speed for a smooth and over and down then consider urself going to a dealership and getting it fixed.
What! Have you missed something. Anyone who has posted here is seeking a solution for a probable design flaw with the Mazda 5 suspension. Take the time to read the posts before you post such an idiotic comment!

[thuzil]

It just got cold here about 4 days ago and I immediately started noticing the crunching sound from both the front and rear suspension. At first I thought that it was built up snow in the wheel wells, but after I removed it the noise was still there. Then I started to wonder about the new snow tires I had put on, but a thourough check for rubbing showed no problems. Then I found this forum and am starting to feel better about the whole situation. I park in a parkade that has about 10 big expansion joints, so I have had plenty of bumps to test it out. I need to be going over 20 km/hr to really hear the noise. It will then go away after driving for a while. I went to pick up my wife and then drove back to the parkade to test it out with her in the car and voila, no noise.

[jandree22]

Knock on wood, I haven't heard the sound in my 2007... yet. The coldest it's been since I've owned it is 31*F I believe (about 0*C), so granted, that's not exactly polar yet. I'm cautiously optimistic. When I test drove a 2006 this past spring (not cold out) it was creaking/groaning big time... not so much over harsh potholes, but more-so dips and inferfections on the road.

I dunno, we'll see what the future holds for the 07's.

[antlind]

Absolutely, froze three times last winter, the last time the dealer had relubed the lock but it happened again and left me with a door I could not shut 1200 km from home. Managed to thaw it out but it would not open again until dealer serviced it. Mine is a 2006 GT purchased Aug 2005. Many other forums identify GT owners with the power assist closure as having these same problems.

Hey,
My wife reported this problem to me last week. She got someone from her office to help her close the door eventually. I sprayed the locking mechanism with some WD-40 and so far we haven't had the problem recur. Our's is a 2006 GT purchased in January.
Anthony

[paging_drburgos]

Ok this is really starting to bother me. I just started noticing the sound on my front left shock too. Mind you i dont hear it everyday but it's starting to happen when i pull into uneven driverways and it's really bothering me. Has anyone else had this fixed yet?

[antlind]

Here's the latest.
I live in Calgary and it's already pretty damn cold here and so my front suspension started crunching again. I took it to the dealer and the Service manager took it for a test drive with me in the car.
He heard the noise first hand from the front and the back. We went back to his office and he e-mail'ed Mazda Canada with my VIN number and mileage asking them for a fix.
He called me back the next day to say that the upgraded bushings have been ordered and he'll call me when they arrive. I'm not sure when this will occur, however I'll post the part numbers so that you guys can place similar orders.
Hang tight.
Anthony

[was98strat]

Hey,
My wife reported this problem to me last week. She got someone from her office to help her close the door eventually. I sprayed the locking mechanism with some WD-40 and so far we haven't had the problem recur. Our's is a 2006 GT purchased in January.
Anthony


NOOOOOOO, don't use WD-40. It dilutes any lubricants that are in there!!
Use Graphite lock grease. All WD-40 will do is wash away what lub was there and allow corrosion to start!!

[antlind]

NOOOOOOO, don't use WD-40. It dilutes any lubricants that are in there!!
Use Graphite lock grease. All WD-40 will do is wash away what lub was there and allow corrosion to start!!

Oh shite......Ok....I'll look for some graphite grease this weekend and try to undo the damage....Thanks for the heads up man.
Anthony

[was98strat]

Oh shite......Ok....I'll look for some graphite grease this weekend and try to undo the damage....Thanks for the heads up man.
Anthony

It's a common mistake. I used ot live on a boat and work on them in my spare time. I've seen first hand what happens to joint "lubricated" with WD-40. They freeze solid in no time.

[perfecto]

I live in Calgary and it's already pretty damn cold here and so my front suspension started crunching again. I took it to the dealer and the Service manager took it for a test drive with me in the car.
He heard the noise first hand from the front and the back. We went back to his office and he e-mail'ed Mazda Canada with my VIN number and mileage asking them for a fix.
He called me back the next day to say that the upgraded bushings have been ordered and he'll call me when they arrive. I'm not sure when this will occur, however I'll post the part numbers so that you guys can place similar orders.

Keep complaining if it keeps happening. I've been reporting this for more than a year now.

[afticarab]

Keep complaining if it keeps happening. I've been reporting this for more than a year now.
There is quite a bit more to it. I posted this on another section of the forum, thanks to benfolio for the info. http://www.msprotege.com/forum/showpost.php?p=2786571&postcount=30 I went to my Mazda dealer and they said Mazda Canada does not have this TSB yet but he is pushing them to recognize the US TSB as a number of owners have this problem. Print out this TSB and take it to your dealer.

[antlind]

There is quite a bit more to it. I posted this on another section of the forum, thanks to benfolio for the info. http://www.msprotege.com/forum/showpost.php?p=2786571&postcount=30 I went to my Mazda dealer and they said Mazda Canada does not have this TSB yet but he is pushing them to recognize the US TSB as a number of owners have this problem. Print out this TSB and take it to your dealer.

I provided my dealer here in Calgary with this service bulletin and he advised that he's ordered these replacement bushings for me....Not sure when it'll get here (probably next spring after it warms up), however they're willing to perform this bushing replacement under warranty. I would like to think that other Canadian Mazda dealers will also follow suite.
Anthony

[ladygrey]

Just some info.

I talked to my service guy about this today. I told him I was noticing the noise again in the mornings, mostly from the rear (that wasn't fixed before) but also to some degree in the front which was already fixed in the spring.

He said that the new bulletin is a different fix. So, even if you've had this fixed already, you may want to have the newer one done now.

I'm having it done the first week of December.

[dommo_g]

Just some info.

I talked to my service guy about this today. I told him I was noticing the noise again in the mornings, mostly from the rear (that wasn't fixed before) but also to some degree in the front which was already fixed in the spring.

He said that the new bulletin is a different fix. So, even if you've had this fixed already, you may want to have the newer one done now.

I'm having it done the first week of December.


What dealer do you go to? I just noticed this problem, and called Sill Terhar. I'm waiting for a service writer to call me back.

[ladygrey]

What dealer do you go to? I just noticed this problem, and called Sill Terhar. I'm waiting for a service writer to call me back.

Burt on Arapahoe. Ed Clause is the service manager there - great guy, very helpful. I've been really happy with the way they've handled everything I've needed done (which unfortunately has been a number of things).

[fam]

Keep pushing guys. Mine is crunching again on bumps and dips, the greasing only last a couple months. Im used to it, its a great vehicle but someone goofed somewhere and it needs to be addressed and fixed. Grease isnt the real solution. At bare minimum they need a redesign on newer models so when we buy #2 it wont do this.

[WidgenEds Dad]

17s are only wheel available in the states :-)


And the UK :)

[the_saint]

Keep pushing guys. Mine is crunching again on bumps and dips, the greasing only last a couple months. Im used to it, its a great vehicle but someone goofed somewhere and it needs to be addressed and fixed. Grease isnt the real solution. At bare minimum they need a redesign on newer models so when we buy #2 it wont do this.
I've got a service order (or whatever it's called) at home and it shows that there is a serial number break. I'll check it when I get home and tell you what it says, or post a pic of it.


oops, I lied. It does not give a VIN break. It just says that they have ordered the left & right control arms and sway bar bushings.

[Loco Noah]

I think your issue is a different one as well. Im temped to take a video with sound and post it, its really bad. I too am saving up a list for the dealer:

1) On take off it sometimes hesitates (probably will need computer updated)
2)Crunching sound on bumps
3)One set of keys doesnt work half the time, doesnt light up, i think it has an internal short in it

I also have had the hesitation on take off happen afew times, thought it was me, but I guessI'm not the only one with this problem. I'll have to ask the dealer about that.

[fam]

The service dept manager couldnt get the hesitation to be replicated, but my 04 3S Hb did it and they adjusted the idle\updated computer and fixed it so I dunno if its the same thing.

Well, since im the supposed king of finding problems I might as well get started on the newest ones. Remember I gave the 5 to my wife, it now has 10k miles on it after 1.4 years.
1. Slowing down the abs in the rear really make for a bumpy slowdown at slow speeds (like going from 5 mph to 0 over a span of 100ft).

2. A light single knocking sound as soon as you (very lightly) accelerate when already at a certain speed. Feels like the light knock is coming from under the vehicle under the pedal area. I dont know if its a tranny problem or what. Back when I had my mustang when I gave it hell there was a rubber pc mounted to the floor above the rear end, so when the axle twisted it would hit the rubber instead of the body, it made a sound similar to it, but that was only when I was giving the stang hell. Dunno, probably not related.

[SuperWanda]

Hi - we have a 2006 Mazda5 and recently noticed the same crunching noise described here. Took it in and they said they would replace the sway bar bushings because they were dried up. I asked if this was normal for a 4 month old vehicle and they said it sometimes happens. They didn't mention anything about the fact that Mazda has actually redesigned them.

My question is, understanding that this should be covered under warranty - should I have to pay for the labor? If Mazda redesigned them I would say no but all they told me was that they had dried out.

[antlind]

Hi,
You shouldn't have to pay for this.
I had mine replaced for the second time over the weekend.
They supposedly used a new bushing this time and it works like a charm.
Only problem is that I'm now hearing a similar squeak from the rear suspension.
Anthony

[SuperWanda]

Thanks for your reply.

So, it looks like the redesign is for vehicles made before a certain date or VIN.

What if I am outside of that?

Thanks again.

[antlind]

Thanks for your reply.

So, it looks like the redesign is for vehicles made before a certain date or VIN.

What if I am outside of that?

Thanks again.

This is something you'll have to negotiate with your dealer.

[isda65]

I gave a copy of this TSB, http://www.mstore2000.com/PDF_Files/02-007-06-1675.pdf, along with a printout of the related discussion here as well as at Edmunds.com to my dealer's service manager. A week later they called me to say that the parts have arrived. I promptly brought my 5 in at 8:30am, left, came back at 5pm and all my problems GONE. Right away I felt a big difference in the ride especially at the front. So I guess the "front lower control arms" apart from the bushings were redesigned not solely to fix the squeaks but maybe to address the harsher ride (I'm just guessing here). It felt like the front had real "rubber" tires now as against before where I felt like I had wooden tires. The rear crunching noise that I had since I took delivery of the car is gone as well. Of course it's not a real test yet as it hasn't stopped raining since the fix was made. The true test would be on dry weather for the rear as it is the only time when it acts up. Overall, I am extremely happy and loving every minute of my drive. Thanks to all who have contributed. If not for this forum, I would still be suffering.

[jandree22]

^^^ yay! glad it worked out for you!! :D

[Islander-1]

Hi,
Many thanks to everyone who made posts and shared experience in settling the “crunching problem” issue. I’m a new guy to this thread & forum but facing the same problem here in Ukraine. Like isda65 I have wrote a letter with attached Mazda North American Operations TSB to my local dealer and succeeded to get front and rear stabilizer bushings replaced under warranty terms, but crunching sound persisted. What shall I do next? I may assume that further step is to take care of the lower front arms? Unfortunately, TSBs are issued separately for each market segment and I was told that North American TSBs are not valid for Europe, still European TSBs are not open to public and Mazda5 owners have nothing to do but rely on dealer’s honesty! (First time when I came with crunch complaint I was told that this is NORMAL!).

IMHO only general recall may solve the problem.

As my tribute to the discussions I’m uploading small audio file recorded when passing over a speed bump. Sounds familiar, eh ..? (hear ya)

[jandree22]

As my tribute to the discussions I’m uploading small audio file recorded when passing over a speed bump. Sounds familiar, eh ..? (hear ya)
Haha, what an interesting first post! Yep, my Mazda5 doesn’t have that but sounds familiar from my one test drive.

You gotta watch how you word your posts though, at first I thought you had a Mazda Tribute that was doing the same thing, haha… jk ;)

Welcome!

[Islander-1]

You gotta watch how you word your posts though, at first I thought you had a Mazda Tribute that was doing the same thing, haha… jk ;)

Welcome!

Thanks for welcoming.

Really, I don’t mind if my posts may cause people LOL or smile just for the way I speak. I live in a different cultural environment and my tongue is not English, so it’s quite natural that my talk may sound funny for an expert ear, but I keep on practicing (with this forum as well).

Anyway, I feel happy for a chance to share with you my views on the problem and read comments and posts of other members. Your country enjoys freedom of speech for hundreds of years, while mine is less then decade. (drinks)

[jandree22]

Actually, your English is quite good. I wouldn’t have known any better if you didn’t put up your location in your profile. The word “tribute” just stuck out as that’s another model of Mazda, in the US anyways.

Hopefully this board will provide you lots of detailed and helpful information, as well as some entertainment value on the side ;) I’m not familiar with the political situation in your country, but that is absolutely fantastic that you now have free speech! Sadly it’s something us Americans (and Canadians) generally take for granted!

[fam]

greasing lasts about a month or 2 depending on conditions from my experiece. Honestly my wife is soooo dependant on the 5 that unless they loaned us a 5 to use, she wont take it in unless it wont physically operate as a vehicle, hows that for loyalty.

[mazdaFIVEmike]

Hi,
Many thanks to everyone who made posts and shared experience in settling the “crunching problem” issue. I’m a new guy to this thread & forum but facing the same problem here in Ukraine. Like isda65 I have wrote a letter with attached Mazda North American Operations TSB to my local dealer and succeeded to get front and rear stabilizer bushings replaced under warranty terms, but crunching sound persisted. What shall I do next? I may assume that further step is to take care of the lower front arms? Unfortunately, TSBs are issued separately for each market segment and I was told that North American TSBs are not valid for Europe, still European TSBs are not open to public and Mazda5 owners have nothing to do but rely on dealer’s honesty! (First time when I came with crunch complaint I was told that this is NORMAL!).

IMHO only general recall may solve the problem.

As my tribute to the discussions I’m uploading small audio file recorded when passing over a speed bump. Sounds familiar, eh ..? (hear ya)


Wow!! All the way from the Ukraine - your Mz5 sounds just like mine!!

I have yet to visit my service department on this one as it never seems to be making the sound when I'm there. However, with the colder weather, it has been getting worse and more frequent.

[flatfoot]

Thanks for welcoming.

Really, I don’t mind if my posts may cause people LOL or smile just for the way I speak. I live in a different cultural environment and my tongue is not English, so it’s quite natural that my talk may sound funny for an expert ear, but I keep on practicing (with this forum as well).

Anyway, I feel happy for a chance to share with you my views on the problem and read comments and posts of other members. Your country enjoys freedom of speech for hundreds of years, while mine is less then decade. (drinks)

In my first deployment to Iraq, my platoon served as convoy escorts for your ukranian ranger regiment. (I think there were about three thousand of your fellow countrymen) A nice bunch of fellows and professional in their training.
A large number spoke english, a lot better then a lot of american soldiers I came in contact with. LOL

Stay safe

[clicknext]

I've got that sound in any weather below 10 degrees or so on my P5. I thought it was normal for struts...

[the_saint]

Well, I had the fronts worked on today. They replaced the control arms and sway bar bushings...and gave me a Focus loaner. Wow did that hooptie make me APPRECIATE the Mazda lol.
Here's a photo of the service ticket.

http://img216.imageshack.us/img216/5461/img1621cx2.th.jpg (http://img216.imageshack.us/my.php?image=img1621cx2.jpg)

Can't really tell if it changed anything yet, since it was in the 50s today.

[zoomzoom mazda5]

Does anyone have the tsb number for this problem, went to dealer and they won't fix the problem, because they don't hear anything. I was driving with the service rep. and could hear it but he didn't hear it. Waste 2 hrs at the dealer and they don't know of any tsb's for the mazda5.

[isda65]

Does anyone have the tsb number for this problem, went to dealer and they won't fix the problem, because they don't hear anything. I was driving with the service rep. and could hear it but he didn't hear it. Waste 2 hrs at the dealer and they don't know of any tsb's for the mazda5.

Here's the link to a post referring to the TSB, http://www.msprotege.com/forum/showp...1&postcount=30

[zoomzoom mazda5]

Can't get your link to work, if you have the tsb number i sure can use it, thanks angelo

[isda65]

The true test would be on dry weather for the rear as it is the only time when it acts up. Overall, I am extremely happy and loving every minute of my drive. Thanks to all who have contributed. If not for this forum, I would still be suffering.

OK an update. It's still raining here in Vancouver but we had one or two days of dry weather and I finally got to test it. And what do you know! It's still there. I suspect the right rear crunching noise is no longer a bushing issue but possibly has something to do with the shock. When it's wet the noise goes away. Does this sound like how a shock might behave under these conditions?

Front suspension problem though is GONE!

[isda65]

Can't get your link to work, if you have the tsb number i sure can use it, thanks angelo

It's bulletin number 02-007/06. I've attached the PDF document. See if that works.

[zoomzoom mazda5]

Thanks for the number, still can't download the file but now i have the bullentin number. angelo

[canadianexpress]

My 5 just started to make those crunching noise when going over some bumps.

[Mazda5wannabe]

I was one of the smug ones, until today <CRUNCH>. My thanks to the people who posted links to the TSB, it will come in handy tomorrow morning when I visit my friendly neighbourhood Mazda dealer!

[Mazda5wannabe]

Just returned from the dealership, who were very apologetic about the noise. Under the TSB issued, my 5 has supposed to already have the correct parts installed at the factory to overcome the noise issue. They will be contacting Mazda Tech to see what the next step is, as obviously replacing the parts will likely not fix the problem. So I will be squeeking for a while, yet.

[the_saint]

With the recent cold snap here (temps in the single digits °F) in Nebraska my 5 started doing it again. I had the TSB performed about a month ago too.

So while the TSB fix helps it is not a cure.

[paging_drburgos]

So while the TSB fix helps it is not a cure.


Damnit. I was planning on taking mine in tomorrow morning too. Oh well at least it will be gone for a little while.

[dracore]

I just brought my 5 to the dealer regarding the crunching problem. They replaced the front/read bushings. It's all nice and quiet now :)

[mazdaFIVEmike]

Well, I guess I'm officially part of the "Crunching Thread" - parts are on order.

Are they just replacing the parts with the same parts or are they replacing with redesigned parts? Anyone know for sure?

[Andrewsmc]

Its your bushing, Just had mine replaced and it fixed it, Mine only did it over speed bumbs and stuff too. Same thing, Keep them greased when you get them replaced.

[Andrewsmc]

Well, I guess I'm officially part of the "Crunching Thread" - parts are on order.

Are they just replacing the parts with the same parts or are they replacing with redesigned parts? Anyone know for sure?

Replacing parts, If your on warranty dealership will do it.

[the_saint]

I think it depends on the VIN. Mine is an earlier model and they replaced my control arms with a newer design from the newer model 5s...or atleast that's what they told me.

[mazdaFIVEmike]

I think it depends on the VIN. Mine is an earlier model and they replaced my control arms with a newer design from the newer model 5s...or atleast that's what they told me.

Thanks Saint - I've got one of the first 5s (purchased July 2005) so I'm guessing the control arms will be part of the work. I'll confirm when I get the call to schedule the repair.

[SuperWanda]

I had my front sway bar bushings replaced but it still makes the same crunching noise - especially when the weather gets colder. When it warms up, I don't notice it as much.

[jandree22]

I was one of the smug ones, until today <CRUNCH>.
D'oh! Me too. (ughdance)

First time I noticed it. It's official, this problem carries over to the 07MY. Granted, today it's the coldest it's been since I took ownership and today's the only time I've heard it. 10*F

I'm gonna hold off getting it checked for now, if I'm lucky enough that it only happens when it’s this frigid, I can live with that. Furthermore, I doubt the TSB covers my 07 VIN. Looks like I have all of the problems for cold weather except the freezing rear door... popping noise(which is fixable), engine stumble, and now the groan. I hate to say it, but after visiting the auto show yesterday, I’m wondering if I’m beginning to regret getting the 5 over the Impreza/Legacy. :( I guess I’m stuck now unless I want to lose $$$thousands.

[olddaddy]

D'oh! Me too. (ughdance)

First time I noticed it. It's official, this problem carries over to the 07MY. Granted, today it's the coldest it's been since I took ownership and today's the only time I've heard it. 10*F

I'm gonna hold off getting it checked for now, if I'm lucky enough that it only happens when it’s this frigid, I can live with that. Furthermore, I doubt the TSB covers my 07 VIN. Looks like I have all of the problems for cold weather except the freezing rear door... popping noise(which is fixable), engine stumble, and now the groan. I hate to say it, but after visiting the auto show yesterday, I’m wondering if I’m beginning to regret getting the 5 over the Impreza/Legacy. :( I guess I’m stuck now unless I want to lose $$$thousands.



WOW! How fast things can change since 01-03-2007, 08:49 PM jandree22 "In the end, get what YOU want... you and your fam will be occupying it for the next 5-10 years, not us internet folk. All that being said, I highly recommend the 5 ."

I feel your pain tho, How many miles do you have on the 5 now?

[the_saint]

I hate to say it, but after visiting the auto show yesterday, I’m wondering if I’m beginning to regret getting the 5 over the Impreza/Legacy. :( I guess I’m stuck now unless I want to lose $$$thousands.
Meh, the grass is always greener...

I'm sure the scooby's have their problems too.

[jandree22]

Meh, the grass is always greener...
Yah, I'm sure that's a big part of it, seeing over a hundred different models at the show that I could've picked instead. Combine that with hearing the dreaded crunch for the first time ever... now maybe you could see what got me all flustered! In reality, that comment was flat out too harsh.

Seriously, the problems I'm experiencing are extremely nit-pick in the big picture. Especially when comparing to the versatility, styling, and performance of the 5. I'm just an OCD mofo sometimes! I still love the car and trust me, not gonna jump ship anytime soon

Edit--> olddady, I got about 3700mi. on the ticker so far ;)

[olddaddy]

Yah, I'm sure that's a big part of it, seeing over a hundred different models at the show that I could've picked instead. Combine that with hearing the dreaded crunch for the first time ever... now maybe you could see what got me all flustered! In reality, that comment was flat out too harsh.

Seriously, the problems I'm experiencing are extremely nit-pick in the big picture. Especially when comparing to the versatility, styling, and performance of the 5. I'm just an OCD mofo sometimes! I still love the car and trust me, not gonna jump ship anytime soon :)

oldlady, I got about 3700mi. on the ticker so far


Just remember all the problems you are having do not impair you from going from point A to point B, which is the purpose of a vehicle. I know you read the boards and don't see major problems (engine, transaxle or electrical) posted.

We all bought the best bang for the buck car out there and want it to be flawless, but no car is. Please go to Scoobie Doo boards and see they have problems also.

Don't get down, you have wheels that will last you and your needs for a decade and will be sharp looking even then.

btw: Oldlady is my wife.

[doctorz]

I’m wondering if I’m beginning to regret getting the 5 over the Impreza/Legacy.

If it makes you feel any better, my brother has an '02 WRX. I rode it in recently and it's a complete cacophany of squeaks after four years and 50K. It's still a hoot to drive, though.

I wonder if the suspension is a Mazda thing. My Protege's been crunching for years when it gets under 40 degrees. It quit bothering me a long time ago...and I'm the guy who once stopped a car on a long distance trip to find a rattle, to the extreme amusement (annoyance at the time) of my then-fiancee.

When I bought the Protege over a Civic I felt that Mazda got the important bits right--powertrain, handling, room--and what you get by spending the extra $$$ for a Civic was a little extra refinement. I still feel that way, but I've been very happy with the Protege. Reading about exploding Honda transmissions and sludge-o-matic Toyota engines reminds us that no car is perfect. Mazdas are incredibly entertaining vehicles, with some flaws, but hard to beat at the price.

I think we're all pretty nitpicky on this board, which is okay, because that means we'll make our cars last a long time. Oh, and that dashboard tapping noise? Our 5 does it, but my wife--who drives the 5 daily--doesn't hear it.

[mazdaFIVEmike]

Oh, and that dashboard tapping noise? Our 5 does it, but my wife--who drives the 5 daily--doesn't hear it.

Our wives must be related. That noise drives me crazy - and she can't hear a thing... she looks at me like I'm destined for the asylum.... maybe I am(glare)

[jandree22]

Reading about exploding Honda transmissions and sludge-o-matic Toyota engines reminds us that no car is perfect.
Amen to that. My brother's 01 Civic was a victim of the tranny issue. $1k out of pocket for him and he's still in college. Thankfully for him he actually had a healthy savings account.

For the record, I completely concede on my recent negative comments about the 5 and desire to get another car... that was pure hogwash! I'm still in love with my 5 and can't wait until I can put it to its full use in May with the lil tyke on the way. Zoom-Zoom for many miles ahead (burnout)

[NissMazLover]

As far as my situation goes: I had previously taken the car back to get it fixed because of the crunching/squeaking noise I had experienced and talked about here in this forum before. I had reported that everything was fine and dandy when I got it. BUT, now that it has, finally, got cold here in NYC, the annoying, grating, disconcerting noise is back and worse than ever, both front and rear. Sooooo, I took it again to get it fixed and they told me they changed the bushings again. When I got it, it felt and sounded great, BUT, once it got cold again - in the 20's F - the crunch came back.

Of course, everytime I take it to the dealer, the weather warms up and the damned car doesn't make any noise. So, they are unable to hear it again and I have to wait until it is freezing cold again to be able to take it to them and let them hear that it is still happening. So, I don't believe that them changing the bushing has done anything to permanently alleviate the problem. It must be a design issue with the Mazda parts - unless, of course, the dealer is lying to me and has never changed them, but only lubed them up. I am thinking of actually taking the car to another Mazda service center and seeing what they can do about it, but then I feel like I am "cheating" on my regular Mazda service center since they have always been nice to me.

In any case, my noise is back and I would like to know if anyone else out there has their squeaking/crunching noise back after having it "fixed". Thanks!

Also, regarding the hateful dashboard rattling/tapping, the service dealer explained that my dashboard is warped. I always noticed that on the top of my dashboard, near the windshield, there was a wave on the top portion of the shelf. Well, they looked at it and it seems as though, while they were poking and prodding, they made it a bit worse (the wave is larger). Well, they said the rattle and tapping was coming from there and they have ordered a WHOLE NEW DASHBOARD for me and are installing it this week. This sounds good, but the thing is that I am nervous that they won't do a proper job. I mean, it's a WHOLE DASHBOARD!!! Will they get all the cables connected right? Will all the light on the gauges and various controls work properly? Will they make the dash fit properly and perfectly and alligned perfectly? I'm very anal, and I worry about this. So, I'd like any advice I could receive from you guys. Should I let them do it? Or, should I live with this rattle for the rest of the car's life?

[zoomzoom mazda5]

Pray they do it right, or maybe you can sit in the customer area where you can see them replace your dash. Hope everything works out for you.
P.S. see if you can change out your dash lights out the same time they replace you dash with different color lights.(i don't like the green ford dash lights). good luck

[jandree22]

wow, i'm quite surprised to see that MazdaUSA authorized them to replace the entire dash under warranty! holy crap. They should be able to replace it okay though, I wouldn't worry about it.

However, several people have found an alternative thing to check to fix the problem. There are two loose bolts from the factory below the wipers in the engine bay. See here... http://www.msprotege.com/forum/attachment.php?attachmentid=99550 Maybe you can print this out and see what your service dept. thinks?

[jandree22]

Got this checked today and I guess they were able to hear it because they said they’re going to order the parts. Also, I mentioned to my dad (a GM service manager) about this issue and he knew exact what I was talking about. Turns out I guess the same thing happens to various Chevys too… he said exactly what was posted here, that they just lube up the bushings. A google search quickly revealed that this is an ‘issue’ with various other makes/models too. While it sucks because I never had to deal with this before, at least now I know it’s not just a Mazda quirk. I never realized that bushings are this notorious for causing the groaning problem in cars.

[Benfolio]

With is being -10 or so at night (and most of the day) lately, the 5, even after having new arms and bushings, is back to making noises. And they are FAR WORSE than they ever were. I'm sure some of it is due to the cold (it's never seen such low temps), but I thought the new arms were not supposed to make noise? I see some of you are in the same boat as me, and there's another customer here at work with the same problem. TSB didn't fix his either.
We're going to get to the bottom of this I'm sure.

[opus]

-7 here this morning and the 5 went in for both front and rear sound roughly equivalent to a bag of Doritos being crushed. The funny thing is it is intermittent. I go in, give the service rep a copy of the TSB and he says "The TSB is for squeaking, you said it was a crunching sound." I wanted to scream. This is the same dealership that Fam goes to and they know of the problem. I'm just hoping to document this issue further in the hopes that Mazda may be motivated to try and develop a sollution. I mena I am more than willing to accept that it takes time to develop a sollution, but while there may be Chevy's etc... that have this problem, there are also hundreds of cars that don't , therefore there must be something about them that causes them not to have this issue.

[rodslinger]

I hope Mazda finds a fix soon as I'm sure the dealer is getting tired of me keeping their loaner....

Mine has the crunch sound AND a knocking sound going over bumps. They fixed the crunch Wednesday and the popping was still there when I picked it up. I didn't even get out of the parking lot and was hearing the pop sound that they said they didn't notice.

Well they did notice when we went for a drive together. They took the car back in and lubricated the sway bar bushings. The pop went away that night but was back the next morning. So Thursday it went back in the shop again and they've had it ever since...

[SuperWanda]

rodslinger - what did they do to fix your crunching sound?

On ours they replaced the front sway bar bushings but that didn't help so I am going back today so they can hear the crunching sound again. I'm getting a little tired of making these trips for the same problem - especially since they always want to hear it - well, it's making the same noise it was making the last time you heard it!

Like others have said - it is way more pronounced when the temp. is cold. Here it has been in the -30's with windchills reaching up to -48 at night so it has been especially bad. Sounds like the car is going to fall apart everytime I go over the slightest bump.

[jandree22]

It’s funny, I think a lot of people would now qualify for this, although I guess you’d just end up replacing it with another 5 that’ll cause the same problems again, D’oh! It’s amazing how much aggravation two tiny chunks of rubber can cause.
The Pennsylvania Lemon Law applies to new cars that suffer a nonconformity; a defect or condition, which substantially impairs the use, value or safety; that cannot be repaired after three attempts by an authorized manufacturer's dealership. This nonconformity must first occur within the first 12 months or 12,000 miles, whichever comes first. The Pennsylvania Lemon Law also applies to vehicles that are in the shop for repair thirty (30) or more calendar days during the first year.

[Benfolio]

We have a fix!!!

Apparantly when they are replacing the control arms, the car needs to be ON THE GROUND when the bolts are torqued.

The MAIN NOISE that's coming from the sway bar bushings is an install issue as well. If they have been replaced, and are still making noise (BTW, the TSB is for a squeaking or UNUSUAL noise, which includes crunching), it is most likely because when they were installed, the tech didn't grease the bushings properly, plus they might have rotated as the car was put back on the ground. These should be installed with the car on the ground as well, probably.

The 5 that was in the shop yesterday with new arms and bushings just had the bushings greased with silicone paste and VOILA! No more horrible crunching noises!

Mine's coming in as soon as the wife'll let me borrow it for some greaseing.

[jandree22]

We have a fix!!!
Is there a revised TSB that will be published to dealerships? I just had mine in yesterday, and the parts are on order. Would like this to be fixed the correct way when the parts come in.

[NissMazLover]

Also, regarding the hateful dashboard rattling/tapping, the service dealer explained that my dashboard is warped. I always noticed that on the top of my dashboard, near the windshield, there was a wave on the top portion of the shelf. Well, they looked at it and it seems as though, while they were poking and prodding, they made it a bit worse (the wave is larger). Well, they said the rattle and tapping was coming from there and they have ordered a WHOLE NEW DASHBOARD for me and are installing it this week. This sounds good, but the thing is that I am nervous that they won't do a proper job. I mean, it's a WHOLE DASHBOARD!!! Will they get all the cables connected right? Will all the light on the gauges and various controls work properly? Will they make the dash fit properly and perfectly and alligned perfectly? I'm very anal, and I worry about this. So, I'd like any advice I could receive from you guys. Should I let them do it? Or, should I live with this rattle for the rest of the car's life?


OK, so my dashboard was replaced and, overall, I guess, they did an OK job in putting it back together. Mind you, though, the annoying "tapping/popping" sound is still there! They put the dash back together, but now there is a seem that wasn't there before. Right on top of the dashboard, behind the hump in the middle that houses the radio and everything else, towards the right side, there is a perfectly straight line/seem that runs vertically from the part of the dash that houses the defroster to the back of the hump that houses the radio. Do any of you out there have that line, perhaps in your '07's? Please advise.

Also, something that has me annoyed, is the fact that the glove box door no longer goes down smoothly. Before, it was dampened and when you opened it, it went down semi-smoothly and definitely not with a clunk. It was smooth. Now, though, it just PLOPS down with no resistance whatsoever. I hate that. The fact that it was dampened before, crazily enough, was one of the reasons why I bought the car since I hate glove boxes that just PLOP down. Dempening it gives it a quality feel.

Also, I had an iPod Integration thing put in. I love the fact that I can hear my iPod in the car now. They put the cable that connects the iPod inside the glove box. When you connect it, the Mazda emblem appears on the iPod screen. You control it thoroughly through the stereo and NOT the iPod itself, which is convenient but has its cons, too. Anyway, they left two GAPING holes in the back of the glove compartment. I feel, now, that I can't put stuff in the back of the huge glove compartment for fear that things will fall through the dash and into that inaccessible space in the dashboard. SO frustrating! Also, though they put the dash back together ok, they scratched my steering wheel in the process (the hub? the place where the airbag comes out and where you press to honk the horn) and the seem on the driver's side that connects the dash to the A Pillars seems semi uneven, whereas the passenger's side is perfect. UGH!

And, like I said, I have all these changes now on my car, but that DARNED noise is STILL THERE! What do I do?!? I mean, I don't want to seem like an anal, annoying customer since the service team has seen me MORE than enough times and have been very nice to me. But, these things really bug me. Should I calm down, or do you think I should go ahead and bring it back and tell them to address these issues? And does anyone out there know where the heck this tapping/popping/rattle thing is coming from and how to get rid of it? The crunching noise in the suspension that doesn't go away is bad enough!!

[jandree22]

And does anyone out there know where the heck this tapping/popping/rattle thing is coming from and how to get rid of it? The crunching noise in the suspension that doesn't go away is bad enough!!
Tapping Cause/Resolution
The crunch resolution eludes us to this day, however there IS a known fix to the dash/windshield tapping. There are two bolts in the engine bay that need retightened, but it's under the black plastic wiper fairing. Here's the attachment that TheMAN posted a while back...

Click fix --> http://www.mazdas247.com/forum/attachment.php?attachmentid=99550

Glove Box
The glove box in my 2007 still has a gradual drop, get them to fix that. The probably forgot to install a glider or other do-hickey.

Dash Crease
Yes, my 2007 has that. See the attached pics to make sure it's the same thing you're referring to.

[CrazyCaker]

+1. My 5 also has this horrible crunching in the front end!

[rodslinger]

rodslinger - what did they do to fix your crunching sound?



They replaced the control arms. For me the crunching sound wasn't that big of a problem. It isn't often it getrs below 30 here in Atlanta. I also didn't hear it until I went to the NC mountains over the weekend and it was 13 degrees that morning. By biggest complaint was really the popping noises.

I got it back today. They have replaced the control arms, sway bar bushings and end links. They also did the cowl panel procedure. The service advisor also noted that they tightened the suspension components while under load as someone had mentioned before.

The drive home was pleasant. No popping noises or crunching today. Tomorrow morning will be the test.

[opus]

Just got my 5 back for the crunching noise. They did not replace the front and rear sway bar bushings, they simply lubed them. The noise has disappeared, but I am guessing this will be a temporary fix. I just hope that Mazda itself is finding a permanent fix for this little issue.

[doctorz]

My wife reports that ever since it got down to 5 degrees F here that we have the creaking suspension noise, too. I drove the car when it was in the high teens and didn't notice anything.

I've been following this thread for a long time and am calling the dealer later this week (we're due for an oil change anyway). The dealer doesn't work on many 5s. What do you suspension veterans advise I tell them? Should I give them a copy of the TSB in advance (and the fix for the front end popping noise) and ask them to replace the parts, grease the bushings, tell 'em to tighten the bolts when the car is on the ground, etc.? Our 5 falls outside of the VIN cutoff on the TSB; has that been a problem?

[jandree22]

My wife reports that ever since it got down to 5 degrees F here that we have the creaking suspension noise, too. I drove the car when it was in the high teens and didn't notice anything.
Same here. I've only noticed it so far since it's been in the single digits.

Our 5 falls outside of the VIN cutoff on the TSB; has that been a problem?
Each dealer is different, but my 5 is a 2007 so it falls way out of the VIN cutoff and my dealer proposed the TSB without me suggesting it first. It shouldn't hurt printing out the TSB and taking it in, and stating that you are experiencing the same problem as described... see what they say. I'm getting it repaired, although part of me feels like it will be a waste of time in that we have yet to see a proven final resolution to this. Regardless, good luck. :)

[SuperWanda]

They are now ordering the front lower control arms for my crunching problem.

We have a 2006 which falls outside the VIN on the TSB but the front sway bar bushings were covered under warranty and I am assuming that the control arms will be?

I have never mentioned the TSB - everything has just been covered.

I'll let you know what happens once they are replaced.

I'd also like to know the answer to this question that jandree asked to benfolio:

Is there a revised TSB that will be published to dealerships? I just had mine in yesterday, and the parts are on order. Would like this to be fixed the correct way when the parts come in.

[NissMazLover]

Tapping Cause/Resolution
The crunch resolution eludes us to this day, however there IS a known fix to the dash/windshield tapping. There are two bolts in the engine bay that need retightened, but it's under the black plastic wiper fairing. Here's the attachment that TheMAN posted a while back...

Click fix --> http://www.mazdas247.com/forum/attachment.php?attachmentid=99550

Glove Box
The glove box in my 2007 still has a gradual drop, get them to fix that. The probably forgot to install a glider or other do-hickey.

Dash Crease
Yes, my 2007 has that. See the attached pics to make sure it's the same thing you're referring to.

DUDE! You are DA MAN! Thanks for replying and for doing it so GREATLY. Those pics REALLY help and show the EXACT line/seem I was referring to - it's just weird since the original dashboard didn't have the crease at all. Go figure! I am definitely going to take it back for the glove box AND the tapping noise and hopefully they will get it fixed. I just hate seeming like an annoying customer, you know? But, I am really disliking my car right now and this is the car that I fell in love with. I want to love it again.

Another thing they did while replacing my dashboard is that they scratched up my steering wheel hub - where the airbag comes out of and where you press to honk the horn. Mine was beautifully smooth and now it has scratches. Do you think they can replace that?

[trishr]

I smugly read this thinking "I haven't got that noise." Woke up yesterday and went for a drive GRAAUUNCH! Only when hitting medium or large bumps head on (both wheels travel up/down same time) so I guess it's an anti-roll bar bushing thing. We have GT (17") but with 16" rims & snows on right now. 500kms when at first occurence. Not sure if I'm hearing anything from the back but definitely the front. Zoom5Zoom, I may come by and check out your service dep't as Carling Mazda has been, uh, less than satisfactory. Maybe a good grease between bars and bushings will keep it quiet for a while.

There is a TSB from North American Operations 02-007/06 with specific VINs. This appears to be a similar problem across Canada and in colder parts of the USA. Those of us in Canada are not being fairly serviced as those in the USA. Mazda Canada is well aware of the problem, choses to deal with the problem on the cheap which DOES NOT last more than a day or two. The TSB is 9 pages long. Mazda Canada needs to hear from all whoa re having this problem. It will go away once it gets warmer but it will be back when it gets colder. The TSB permanent fix has worked to the satisfaction of owners - not so here in Canada. There must be 100 pages of emails from owners on the various Mazda forums so it is not a one-of-a-kind problem. Each of us are getting varying degrees of assistance (or none) from dealerships.

[Benfolio]

Apparantly the dealer HATES it when you bring in TSB's. Not that I'd know where to find them online or who would post such a thing..... :D

I don't remember if the TSB mentions lubing the bushings before installing, but it is a good idea that DOES WORK.

Once Thursday comes my 5 should be all fixed. Well, except for that dent and scrape......

[rodslinger]

They replaced the control arms. For me the crunching sound wasn't that big of a problem. It isn't often it getrs below 30 here in Atlanta. I also didn't hear it until I went to the NC mountains over the weekend and it was 13 degrees that morning. By biggest complaint was really the popping noises.

I got it back today. They have replaced the control arms, sway bar bushings and end links. They also did the cowl panel procedure. The service advisor also noted that they tightened the suspension components while under load as someone had mentioned before.

The drive home was pleasant. No popping noises or crunching today. Tomorrow morning will be the test.

So far all is well for me but then again the temps haven't gotten below 30F.

[Mazda5wannabe]

Just dropped off my 5 at the dealer for the "fix". I'll find out in a few hours what they replaced. I told them I expected them to torque everything while under load, and they were aware of that already. Of course, it's now well above the temperature that initiates the problem so I won't know until next winter.

I could tell they weren't too impressed that I had the TSB, but I am both unrepentant and uncaring, and I let them know that I was unimpressed that Mazda wasn't proactive in dealing with the problem. I would much rather have the TSB and be thought a jerk, than not and be thought a fool.

So "whoever" posted it, good job and keep it up!

edit:

Car is back. They replaced the control arms and lubed the rest. Torqued everything under load, vacuumed the inside, and washed the outside. Overall I'm pleased with the sales and service of Kelowna Motors Ltd. We shall see if it is fixed next winter! /edit

[zoomzoom mazda5]

Mine is in the shop today for the same problems inform the service tech that to look for all tsb's the mazda5. Hope they look for them, also got a loaner car when i jump in it was a mazdaspeed3 what luck do i have to test drive a speed3 for the day! Will report on this car later today.(drive2)

[Kid Red]

Well, I took the TSB and recall in and they had to order the parts for the crunch. I had no choice but to bring in the TSB because the last time I took it in, I went on my oral explanation and a test drive with the mechanic that could not reproduce the issue. The guy had no issue with me bringing in the TSB, they are very nice at this location, great customer service. So they ordered the parts, took 2 weeks! I took it in last week, free rental (love that) and the sound is gone! Not sure what they replaced, but the sound is gone, steering feels a tad tighter, tho might be psychological.

[olddaddy]

Are everyones vehicle that are being repaired within the production time frame of the tsb?

[zoomzoom mazda5]

I don't think so, if one kepts complaining to the dealer service dept alot they will fix it. Hope they fix mine or order the parts if not i'm going to another dealer. So far this mazdaspeed3 is great, just put 30 miles on it and the wife is thinking of buying one this year. So far no call from dealer yet. (nailbyt)

[zoomzoom mazda5]

The dealer call and wanted to kept my mazda5 overnight because they are so dumb after i told them about the tsb and service bullentins. They think its the front lip and my eyelids doing it, all day and not a damm thing to fix it only they align the hood this is how dumb these people are and for not listening to one problems. I hate tech service people for not paying attention to me!!!!!!!!!!(bang) . So for now i think i put more miles on that speed3 and burn some rubber too!(drive2)

[Kid Red]

That's surprising. My local Mazda dealer KNEW about TSB and were aware of the issues involved. They needed to see what parts had to be replaced so they had to verify my car then order the parts. However, they only needed half a day to fix it and gave me a free rental meanwhile.

[Mazda5wannabe]

Are everyones vehicle that are being repaired within the production time frame of the tsb?

I was told that my 5 supposedly came from the factory with the correct parts, but obviously still had the same problem. The sound is definitely a temperature related issue as above 30° Fahrenheit there is no problem. It didn't require a test drive at the dealer as I took it in on a cold day and merely pushing on the front bumper caused the creaking noise. It was fixed under warranty, but hasn't gotten cold enough to test it fully.

[zoomzoom mazda5]

Just got back my mazda5, the dealer did everything i told them to do so we see how it holds up. The mazdaspeed3 that the dealer loan me to drive was a mistake on there part. I put 124 miles on it and it was great!!!!!.

[joeboy]

I was told that my 5 supposedly came from the factory with the correct parts, but obviously still had the same problem. The sound is definitely a temperature related issue as above 30° Fahrenheit there is no problem. It didn't require a test drive at the dealer as I took it in on a cold day and merely pushing on the front bumper caused the creaking noise. It was fixed under warranty, but hasn't gotten cold enough to test it fully.

My 5 came with the replacement bushings installed as well. I had the crunching sounds for the 3+ months since I bought it. Last week my dealership tried a "fix" that Mazda recommended and the sounds are completely gone. the temps have varied from +6 to -12 celcius so I know it's good. I also had a leaking rear left strut but that was replaced too.

My 5 is awesome! Wouldn't trade it in for another. Every car will have their issues...it's mechanical and electrical afterall.

[zoomzoom mazda5]

Hey joeboy, what the fix the dealer do? would like to know what was it. thanks

[paging_drburgos]

i finally just dropped mine off this morning. I printed out the service bulletin just in case. Funny thing is that the service guy was trying to sell me everything. "Oh looks like you're gettting close to needing an oil change" ($28), "and those wiper blades look like theyre starting to crack" ($20), "and the Flux capacitor isnt fluxing"..( 2 million)
Im also having my rotors turned ($99) I know that's easy but i dont have tools :(

[jandree22]

Hey joeboy, what the fix the dealer do? would like to know what was it. thanks
bump, I'd be curious to know this too.

As for my situation, dealer called back and said my bushings and lower control arms have arrived so I’ll be peachy for the next few months probably (well actually, probably until next fall when the temp drops again). After that I was probably gonna try to start just giving the bushings a shot of lithium spray lubricant myself when they acted up… I’ve found that this solution usually does the trick for a while on the several other Makes/Models of cars that also experience bushing squeaks.

[NYMZ5]

I brought mine in to Adzam Mazda (get it? Mazda backwards)in Bedford Hills NY. 2 days in the shop, I get it back, the crunch is still there, front and back. I put the car on a lift to take a look and it's Obvious that none of the suspension bushings have been touched. Still had a year and a half worth of untouched grim everywhere. Then they had the nerve to send a postcard asking me to rate my service experience. I raised holy hell with them and with Mazda HQ. I think this is a New York thing, I had Exactly the same experience at the local Toyota dealership. This is why I like to work on my own car as much as possible....

[doctorz]

I brought mine in to Adzam Mazda (get it? Mazda backwards)in Bedford Hills NY.

That's hilarious. I grew up in that general area and have certainly seen the Adzam dealer name on a variety of vehicles--I know Adzam sells other vehicles besides Mazdas--but that backwards thing never occurred to me.

[whobodym]

I think your issue is a different one as well. Im temped to take a video with sound and post it, its really bad. I too am saving up a list for the dealer:

1) On take off it sometimes hesitates (probably will need computer updated)
2)Crunching sound on bumps
3)One set of keys doesnt work half the time, doesnt light up, i think it has an internal short in it

Our crunching sound on bumps was front anti-roll bar bushings (MZ5 2006 15k miles). It did it in cold & wet weather (Seattle winter rain, 30s-40s deg F) and was really loud. Fixed by Everett (WA) Mazda several months ago, complete success so far.

We have 2000 rpm hesitation once in a while, gives a big lurch. See the other thread about this.

We had one key fob fail electronically. Go get a new one under warrantee.

[paging_drburgos]

Finally!!! I took my 5 into the shop a little over a month ago for the crunch. They said "wel'll have to order parts". But i left it with them to fix my rotor problem. I then got a call saying we have the parts and we're going to repair it today. Hours later i pick it up and they showed me the invoice and they were nice enough to fix a few other minor recalls too. Success. When i pulled into my driveway i heard a loud **crunch** again... then 2 days later i get a postcard in the mail from the dealership saying that the parts just arrived and that i need to go back for the fix. Well here i am over a month later and it's now just getting fixed. Im so excited!

[paging_drburgos]

wooohooooooooo! The **CRUNCH** is gone!!!!

[teamfusion]

Hey.. new guy here. Hope you guys are still talking about the suspension noise.

I got my 5 (touring) in May 2006. I have 52K miles on it.

I don't often have a loud rear crunch... but I do have a bad case of front suspension noise that I would call a "rattle" or "knocking" sound. It's not a squeak really.

It does vary from day to day a little... but it does it even in warm temps. Not just when it's cold or rainy.

My car will make this noise even at very low speeds and over slight bumps... in fact it's very noticeable whenever the car goes through a dip that makes the car rock side to side (like a boat). Sometimes a single "bump" will make it knock 3-4 times as the car is jolted around.

I'm curious to see if this sounds like what you guys have or if it's different.

I'm taking mine in tomorrow to get new bushings (at the very least) and they are going to do it for me under warranty since I had it in 20k miles ago (about 6 months) but they never called me back when the parts came in.

[slvrsleeper]

Loose end-links maybe? ^^^^

[teamfusion]

Could be... sounds to me like something that has slop in it, not just a squeaky bushing. Can't wait to see what the dealer comes up with tomorrow.

My concern is that I don't have much leverage if they balk at doing anything beyond the bushings they ordered, since I'm well out of warranty now.

The problem definitely got worse since I had it in before (26k)... it was more a cold weather thing then. And summer was coming and it wasn't so bad with the warmer weather.

But somewhere along the way... things got worse, even with warm temps.

BTW, if I had faith that there was a permanent fix, I would have made sure to have it done last winter.

[7red7]

Say it isn't so!!!!!!!!! I got the crunch this morning when I backed out of the driveway...There is some road work being done on my block, and the 5 let out some serious knocking when I went over the uneven pavement...This is the first issue I've had with my car since I purchased it in April 06...I could actually feel the knocking below my left foot...

I'm due for another oil change so I'll have it checked out when I take it in on Friday...The sound went away as soon as I reached the freeway about five blocks away from my house and hasn't returned yet...

[skyhawk]

hi. It's winter time again. I hope to hear from those who had their 'winter squeak/crunch sounds' TSB applied by the dealer. Is the squeaking sound really gone this winter? I have the mz5 2006. Just did not have time to visit the dealer yet.

[fam]

My red one still squeaks on all speed bumps and uneven roads. The black one I have does it slightly but not as bad. I kinda got tired of going to the dealer so I will let you guys take over, find a fix, and then I will fix it.

[$chocker]

I had the TSB fix done to my '06. Now that the truly cold weather is back, so is the crunching noise. I've only heard it once or twice but my wife, who drives it more than I do, says she has heard it several times.

So, for me, the TSB service didn't work(cryhard). It's such a pain to get the car in for service with my work schedule, I might not even take it back until I hear of a REAL fix for this problem.

[fam]

Thats where I am at as well. It sounds cosmetic with no real fix. However, if they "lube" it all up you can get a few weeks of quiet driving but its not worth the hassle.

[the_saint]

Thats where I am at as well. It sounds cosmetic with no real fix. However, if they "lube" it all up you can get a few weeks of quiet driving but its not worth the hassle.
+1

[7red7]

I ended up taking my 5 in today for the oil change and also to check on the crunching noise...The service tech came out and told me that he lubed the control arm bushings, and that there was nothing mechanically wrong with my car...He said that they are aware of the crunching, and that he could perform the TSB under warranty to replace the control arms, but they would have to order the parts...They lubed things up and the sound has disappeared so far...I was advised that this issue is more of an annoyance/ugly sound rather than the car actually malfunctioning or parts breaking...

I was also told that this noise has affected the Mazda 3 wagons and sedans as well...In fact, he said they are seeing a lot of 06-07 MZ3 sedans lately now that the temps have dropped...

[kyoshiro]

my rear has crunching sounds when its cold too, i just turn up my music lol

[crempel]

Same sound in my '06. It's really annoying and loud. I was very surprised. It's cold here (-20), but my 02 Protege5 doesn't make that sound.

[charon2000]

I'm thinking of buying the 2008 Mazda 5. How is the crunching noise for this years model. I live in Winnipeg, so its cold 5 months a year.

[bulwnkl]

Did I miss the information somewhere in the thread about how and with what the dealer lubes the bushings? If no disassembly is required, I'd gladly lube them myself just to quiet things down a while.

[fam]

No disassembly required to my knowledge, but where exactly they lube is beyond me. Buy some ball bearing grease and just have at all of the joints.

[bulwnkl]

You think they're probably using 'regular' grease? I've still got a tube or two on-hand I could use, and a needle bearing injector to put it in with. I think I'll call the dealer and ask them what their TSB says...

[skyhawk]

I sprayed silicon lubricant at 2 rubber bushings in the rear. The sound still there.. so I will go for the next 'joints' next time. Maybe its time we do some troubleshooting ourselves.

[mazdadude]

Hey, not sure if you have seen this, but here is a PDF file that contains the TSB for the Crunchies, and how the dealer is supposed to repair. It does not look too hard, but there is disassembly involved. Mazda dealer gets 2.7hrs from Mazda Corp for the repair. The grease reccomended is White Lithium soap based grease.

It sounds as if there is really nothing bad about the noise, just rubber bushing squeaking against metal bushing retainer.(dunno)

http://www.finishlineperformance.com/mazda5/docs/0010.pdf

And for future help for others, here is a great list of all the current Mazda5 TSB's.

http://www.finishlineperformance.com/mazda5/bulletins.html

[bulwnkl]

Thanks, Mazdadude. I can hear that this is not serious, just annoying. I just thought it'd be nice to correct it myself if it was fairly simple. I guess I'll get at least the right front done since that lower control arm is bent and going to be replaced!

[fam]

A new completely fabricated TSB for you guys.
============
Mazda now recommends not driving your mazda 5 on any surface that isnt completely flat to avoid the suspension noise. Your warranty will be void if your mazda5 goes over a speedbump, recession in the road, or any other rock over 3mm high. The mazda5 is a race car, there should be no speedbumps on race tracks. P.S. if you race your mazda5 and do not win your warranty will also be void.
=============



too much time on my hands.

[coolmazda5]

The mazda5 is a race car


A-ha, I knew it! Nobody believed me, ...stupid sliding doors... (lol2)

[fam]

its true. To unlock the mazda5's performance mode simply press up up down down left right left right a,b,c, start.

[spond]

We have 2000 rpm hesitation once in a while, gives a big lurch. See the other thread about this.

What's the other post?? I looked in the engine section.. ?

[bulwnkl]

its true. To unlock the mazda5's performance mode simply press up up down down left right left right a,b,c, start.

LOL

[spond]

What's the other post?? I looked in the engine section.. ?

found it..

[MFive]

found it..

link?

[MFive]

Hey, not sure if you have seen this, but here is a PDF file that contains the TSB for the Crunchies, and how the dealer is supposed to repair. It does not look too hard, but there is disassembly involved. Mazda dealer gets 2.7hrs from Mazda Corp for the repair. The grease reccomended is White Lithium soap based grease.

It sounds as if there is really nothing bad about the noise, just rubber bushing squeaking against metal bushing retainer.(dunno)

http://www.finishlineperformance.com/mazda5/docs/0010.pdf

And for future help for others, here is a great list of all the current Mazda5 TSB's.

http://www.finishlineperformance.com/mazda5/bulletins.html

Links are now broken, anyone have the file?

[Mazda5rocks]

I was told that the TSB was done on my Mazda 5 but the cruch has come back in the cold over the last few weeks.

Does anyone have any more information on any additional TSB's or what can be done to get rid of the aweful sound.

[Montreal5]

Was the issue addressed for the '08's? I'd love to know if a permanent fix was found for the revamped 5.

[wmzda5]

I also complained about the suspension crunch and the TSB was done. The crunching noise was gone for a while but as soon as the next cold spell comes here we go again but this time only the front.

[fam]

As the starter of this thread and the 1st 5 owner in ohio and now an owner of a 2nd 5 I can honestly say that the suspension issue is..........still.... an issue.
Sooo...someone with bigger bawls please feel free to make some noise and get this resolved.

[paging_drburgos]

WTF. My crunch is slowly returning.....25K miles later...

[065]

My 5 is an '06 with 21k miles, I just (yesterday) had it "fixed" for the third time and it still makes noise. They replaced everyting but the struts. This is getting kinda frustrating.

[5phreak]

my crunch only does it when the temp drops below 30 degrees F, and it only does it for the first 2 or 3 bumps.

[charon2000]

my crunch only does it when the temp drops below 30 degrees F, and it only does it for the first 2 or 3 bumps.

For people living in Western Canada, its below 30 degrees F , six months a year.

[NjCarbonM5]

(bicker)
S&^%... i only have maybe 1500 miles on thne suspension pieces that they replaced and im getting the noise back.. its going back in for them to check the other have that they didnt replace.. + condensation in the side marker light taillights... engine stumbs TSB... List is getting long for a FORD product :mad:(crazy)LOL

[jeebusm3]

Was the issue addressed for the '08's? I'd love to know if a permanent fix was found for the revamped 5.

I have to admit I'm curious as well. On today's "Fifth Gear" (yeah I DL the torrent since I'm not in the UK) they reviewed the 2008 Mazda5 and said the suspension was revised for this model year. I wonder if that is accurate, if it has anything to do with this issue, and if it is also true for US models.

That being said...I have had a lot of cars that end up with issues like this after tearing apart the suspension a few times, often from getting sand/dirt into strut-hat bearings or other suspension bushings. Lithium grease has always been my friend. If my '08 starts doing anything like this....I might just skip the stupid dealer. They tend to f#(k up cars more than they fix them.

[coolmazda5]

Live in PA and haven't had a crunch issue (06 and 08) yet (smash). There is some crunching coming from the dashboard during very cold days on rough roads (again, both cars), but my old Honda Civic did it as well (and that thing's suspension squeaked like crazy on cold days)

Getting off-topic but the same as jeebusm3, after I read about the freezing sliding doors latches recall I started a yearly treatment of lithium grease instead of taking it to the dealer and haven't had the problem. (dunno) I don't like the dealer to take things apart unless they are really broken.

[joeboy]

I'm at 36,000kms now and mine starting crunching again recently. I've had the service "fix" a few times that was recommended by Mazda before the replacement bushings were issued. The new bushings lasted about 15,000kms before the noise started up again. I have an appointment to have them replaced again next week.

Although dealerships don't like replacing parts over and over again, insists that they do something. That's the only way Mazda can track that the problem still exists. If you let it slide, their quality control monitoring thinks the problem is resolved.

Anyone with an '08 experiencing these sounds??