Recall #1

[the_saint]

I just got a call from my dealer saying that I need to bring my 5 in, pronto. Apparently there is an issue with the exhaust...something about not having a heatshield where one is needed. (braindead
Anybody else hear about this yet?

[perfecto]

I just got a call from my dealer saying that I need to bring my 5 in, pronto. Apparently there is an issue with the exhaust...something about not having a heatshield where one is needed. (braindead
Anybody else hear about this yet?

Stickied. As more information comes in on this can someone please expand on it?

[the_saint]

I'm heading to the dealer after work, I'll see it I can get TSB paperwork or something a bit more specific than "a heatshield".

[E Richardson]

I just got the same call it has something to do with the exhaust getting too hot and being combustible!!! with some material on the car. My guy told me to get car there immediately!! I wonder if someone had one burn up? I am a little pissed as my car is not even one month old and it has already had the master cylinder replaced and now is being recalled. Earl



I just got a call from my dealer saying that I need to bring my 5 in, pronto. Apparently there is an issue with the exhaust...something about not having a heatshield where one is needed. (braindead
Anybody else hear about this yet?

[perfecto]

Thanks Saint - I dunno, this sounds really really scary to me!

[Vman0080]

Stickied. As more information comes in on this can someone please expand on it?


Just got my call around 2PM eastern. Sales manager said they DID confirm a vehicle catching fire in the rear. I'm leaving to take it to the dealership now.

[mooS mooS]

Ouch... good luck guys...


Flying glass doesn't seem all that bad all of a sudden

[the_saint]

OFFICIAL PRESS RELEASE
Source: Mazda North American Operations
Dated: September 16, 2005

STATEMENT: 2006 MAZDA5 EXHAUST SYSTEM OVERHEAT

The exhaust system of the MAZDA5 could have a safety-related problem that may cause a fire. Although only three instances have been reported, and there have been no injuries, Mazda will be initiating an aggressive campaign to repair all of the approximately 2,700 affected vehicles. Customers will receive a formal recall notification at a later date.

Mazda today began requesting all MAZDA5 owners contact their local Mazda dealers to initiate the repair process as soon as possible. Mazda will provide all customers with replacement transportation at no cost.


--ala javadoc from mvpclub.com

[Antonio DiMarco]

Yeah I just got the same phone call. I just picked up my 5 yesterday. I'm not too upset, things like this happen. The important thing is that Mazda is taking care of it pronto. I'm just sad we're going to be without it for a few days.

We LOVE it.

So do we know if they have the fix or not? The sales manager called me and didn't have a lot of info.

[BlkZoomZoom]

Wow you guys know more than us, lol. We were told to call all customers and ask them to stop driving if possible. Monday morning roadside assistance is going around picking up all of the cars. You will all get either a Mazda3, Mazda6, or MPV as loaners until the cars are fixed.

[perfecto]

BTW: Canadian Customers, call your service departments immediately. Do not drive your car if you can help it at all.

[4kids]

BTW: Canadian Customers, call your service departments immediately. Do not drive your car if you can help it at all.
So what is going on with this recall. My sales guy called me today and told me to get my car to the dealer and they would give me a loaner. They even offered to tow it which I made them do.

[perfecto]

It's recalled, for the same reason as listed above. I'm getting a rental car, a frickin Pontiac! I don't even get an MPV or a 3 hatch! :(

[Libra]

Yeah, I have some information on it, but not much. I just heard about this today (I work in the parts department for my Mazda dealership) and we're recalling all Mazda 5's until further notice. We even have to take them off of the floor and the sales lot. Suckage, right?

[the_saint]

It's recalled, for the same reason as listed above. I'm getting a rental car, a frickin Pontiac! I don't even get an MPV or a 3 hatch! :(
x3 Wow, you must really be pissed about that. (rlaugh)

Well, mines in the shop. They gave me a Mazda6i. Not impressed. (notcool)
Don't get me wrong, they look great...even w/out the sport packag, but overall I just don't like it.

[perfecto]

I don't even get a Mazda. I'm pissed.

[Libra]

I don't even get a Mazda. I'm pissed.

As long as it isn't a Daewoo, you're okay. That's what my dealership puts out as a loaner.

[BlkZoomZoom]

I don't even get a Mazda. I'm pissed.

You are supposed to get a Mazda. They made a big stink to us about it.

[Antonio DiMarco]

x3 Wow, you must really be pissed about that. (rlaugh)

Well, mines in the shop. They gave me a Mazda6i. Not impressed. (notcool)
Don't get me wrong, they look great...even w/out the sport packag, but overall I just don't like it.

Has anyone received an guess on how long the repair will take? What have those who brought their 5's in been told? I'm driving it down in the am.

[BlkZoomZoom]

We don't have any information on it yet. I wouldn't guess it would be too long though.

[miatafied]

The email that I got said that due to parts availability that the repair could take as much as a month to fix!!

[Antonio DiMarco]

We don't have any information on it yet. I wouldn't guess it would be too long though.

The fact that the dealers have no info on it leads me to believe that *maybe* Mazda doesn't have a fix yet. Or am I jumping the gun? Hopefully adding another heat shield (or whatever the fix is) won't cause any long-term issues like premature rusting.

I just picture Mazda having to rush a half-assed fix and having the dealers "dry-wall screw" a new heat-shield under the car. Which in my twisted mind means that the undercoating is compromised, which of course means the tire well will rot and fall out in 2 years :-).

I know it's crazy but I'm a little insane. I just bought the car the other day and I'm in the "can't get a ding or scratch phase"

Guess I'll have to trust that they'll come up with a good fix for this issue. :-)

Like I said I'm insane (pukey)

[solid_snake]

You are supposed to get a Mazda. They made a big stink to us about it.
Damn, well at least they gave me a Sentra (breakn) when my car was in for the throttle cable racall and for the electrical problem i had, but i wanted a 3 :(



This is my 500th post(yippy)

[perfecto]

You are supposed to get a Mazda. They made a big stink to us about it.

I'm in Canada. I told my dealer that I was very unhappy that I didn't get a Mazda.

[BlkZoomZoom]

The fact that the dealers have no info on it leads me to believe that *maybe* Mazda doesn't have a fix yet. Or am I jumping the gun? Hopefully adding another heat shield (or whatever the fix is) won't cause any long-term issues like premature rusting.

I just picture Mazda having to rush a half-assed fix and having the dealers "dry-wall screw" a new heat-shield under the car. Which in my twisted mind means that the undercoating is compromised, which of course means the tire well will rot and fall out in 2 years :-).

I know it's crazy but I'm a little insane. I just bought the car the other day and I'm in the "can't get a ding or scratch phase"

Guess I'll have to trust that they'll come up with a good fix for this issue. :-)

Like I said I'm insane (pukey)

Mazda does not half-ass their stuff. They will find a solution that will be really complicated and hard to do...then pay me .3tenths to do it. lol

The Mazda loaner thing is for this situation only, normally they don't care what type of car you get.

[Vman0080]

The email that I got said that due to parts availability that the repair could take as much as a month to fix!!


Got the same email. They gave me a 6 wagon. It's a rental for sure. Thing will pull you two lanes to the left from a stop if you don't hang on to the wheel. At least I'll see how much zoom-zoom she's got.

[fam]

Heh. I got the email too. My wife loves this van and she doesnt feel safe (for baby) in anything else. They had better give us an MPV. :-(

[Antonio DiMarco]

Mazda does not half-ass their stuff. They will find a solution that will be really complicated and hard to do...then pay me .3tenths to do it. lol

The Mazda loaner thing is for this situation only, normally they don't care what type of car you get.

Yeah I know they'll do the right thing. The 5 is my (my wife's really) sixth Mazda (I have a 3 as well and think it's one of the best engineered and designed cars I've ever driven for the money), so despite my crazy fears I have faith in Mazda engineering.

Like I said I'm a tad nuts. (freak)

I hope they give me a minivan or something comparable.

[solid_snake]

Yeah I know they'll do the right thing. The 5 is my (my wife's really) sixth Mazda (I have a 3 as well and think it's one of the best engineered and designed cars I've ever driven for the money), so despite my crazy fears I have faith in Mazda engineering.

Like I said I'm a tad nuts. (freak)

I hope they give me a minivan or something comparable.
i hoped so when they gave me te rental, from Tribute, they loaned me a small sentra

[unhappyM5owner]

Dealer and Service departments say may take 1 month or longer, will know more this next week. This is really screwed, I just bought my 5 yesterday and dealer and Mazda dont want to hear anything about cancelling contract. I should have listened to my wife and not purchased a 1st year production. I could have had a reliable Matrix...but no....my B/P is up. It is very serious when you get a call from sales manager says tow drag do anything but drive the 5. I believe this is bad for resale and I dont care about a rental I am paying money to drive a 5 not a MPV or 6 or 3. Please call the Corporate number, they are not being considerate in giving you a call, in my opinion they are covering there assets.

[fam]

If I dont get a 6 wagon, mpv, or rx8( and let my wife drive my 3) ill probably be really preturbed. The 5 makes it soo easy to haul around a baby.

[TStar]

i think i remember some of the newer models (rx8,atenza do have the same problem...?

[afticarab]

Perfecto: I Spoke with my local dealer this Saturday AM only sales is in today and they knew nothing about this. Do you have any details from Mazda Canada that you can pass along. Our family absolutely loves this vehicle, hope its a quick fix. Thanks (nervous)

[fam]

Same, I called this morning and gave them vin and they said wait for snail mail because they know nothing about it. Which means they are still selling our beloved fireballs.

[BlkZoomZoom]

Dealer and Service departments say may take 1 month or longer, will know more this next week. This is really screwed, I just bought my 5 yesterday and dealer and Mazda dont want to hear anything about cancelling contract. I should have listened to my wife and not purchased a 1st year production. I could have had a reliable Matrix...but no....my B/P is up. It is very serious when you get a call from sales manager says tow drag do anything but drive the 5. I believe this is bad for resale and I dont care about a rental I am paying money to drive a 5 not a MPV or 6 or 3. Please call the Corporate number, they are not being considerate in giving you a call, in my opinion they are covering there assets.

They are being inconsiderate by trying to save people from their car breaking down and possibly setting on fire? To compensate they are giving you a car to drive that is in a comparable class as the one you own?
It's a Saftey Recall people....EVERY manufactuer has them on EVERY car. They are being proactive by gettting your cars in asap. I can't even imagine how much this will cost them.

[Antonio DiMarco]

Same, I called this morning and gave them vin and they said wait for snail mail because they know nothing about it. Which means they are still selling our beloved fireballs.


Dropped my 5 off at my dealer this morning and am feeling a little better about the situation. Althought they do not know much it's apparent that Mazda has been proactive on this issue. According to my dealer who just went to a Sox game with his Mazda Rep last night, Mazda released the TSB after a emergency board meeting where they decided to pull the 5's due to this alleged defect. The more I hear the more it sounds like Mazda pulled the cars to be safe and NOT because any of them caught fire. I think this makes sense since there are many people who have been driving a 5 for a few months with no issue. And none of the people who have posted here have experienced their 5 catching fire first-hand.

Mazda's reaction seems pretty logical since the 5 is a big gamble for them. I think it's safe to say that what we've experienced is Mazda trying to resolve this issue quickly and safely.

Unless anyone can chime in that THEIR car was one of the alleged samples that caught fire then I'm considering everything I've heard about a 5 catching fire as conjecture and heresay.

Don't get me wrong I'm anxious- very anxious, but I think this a a good time to keep our heads about us and communicate accurate details- myself included .

I think we should refrain from referring to our cars in a negative way. I know I want Mazda to succeed so the best approach is to keep the negative comments and conjecture to a minimum.

Oh and buy the way, my Dealership confirmed that Mazda is VERY adamant about giving out only Mazda loaners. My dealer wouldn't even consider giving me a Ford minivan. They even went as far as to tap their local Enterprise Rental locations for Mazda cars. I ended up getting a 05 6i that drives fine. So if you have not received a Mazda car as a loaner I'd call them to task or call Mazda directly.

Oh and my dealer has already pulled 5's off the lot and they told me to expect a TSB in the mail in the next day or so.

[Murray]

Mazda does not half-ass their stuff.
(rofl)

*cough*mp3swaybarbushings*cough*

Of course I'm sure they handle their safety recalls better than that.

[E Richardson]

Took 5 to dealer this morning, got a 2005 MPV loaner I told them I didn't want a rental car. Hope they resolve issue quickly, I already miss my car.

[fam]

I talked to my fav. dealer, he said on monday that they are going to use new mpvs as loaners then sell them as demos to make ppl happieer unless they want a 6i rental. The new mpv is nice and it will work until my wifes favorite car is done. Mazda is paying the dealers to do this with there mpv's. They are also delaying the media blitz on tv for the 5 until this is patched up. It will also allow for dealers to get plenty of inventory so its not 100 percent bad news for mazda. They WILL sell alot of 5s and make some money and people happy.

[Antonio DiMarco]

Took 5 to dealer this morning, got a 2005 MPV loaner I told them I didn't want a rental car. Hope they resolve issue quickly, I already miss my car.

That's the problem with building cars that people become emotionally attached to. When they're in the shop it's like a member of the family is missing

That's why I've owned 5 Mazdas. Few brands garner the same loyalty and emotional attachment. Which makes it even more improtant for Mazda to get this done quickly!

[Kaian]

With our new baby I've not been online as much, so I'm just now catching up to this. Called my dealer and looks like I'll be going in today to turn it in. Might be a couple weeks (?!?) to get it back.

[tyusha]

Damn. My dad just brought the mazda5 in and and got a god damned stratus as a loner. I am not sure if we should just calm down and drive a pos stratus, or actually try to get a mazda as a loaner.

Also our dealer said they pretty much know nothing and said they are taking the car for up to a month....

[BlkZoomZoom]

(rofl)

*cough*mp3swaybarbushings*cough*

Of course I'm sure they handle their safety recalls better than that.

Thats not a Mazda part.

[Antonio DiMarco]

Damn. My dad just brought the mazda5 in and and got a god damned stratus as a loner. I am not sure if we should just calm down and drive a pos stratus, or actually try to get a mazda as a loaner.

Also our dealer said they pretty much know nothing and said they are taking the car for up to a month....

I would complain. Hey they're putting you out, so they should at least give you a car that has been authorized my Mazda. If they ignore you then call Mazda.

[RODSCALIP5]

This sucks guys, but it looks like Mazda is just taking precautions, as oppose to what happen with Scion and the whole sunroof thing. I wonder how this will affect sales or will Mazda throw in incentives like they did with the RX8.

[Antonio DiMarco]

This sucks guys, but it looks like Mazda is just taking precautions, as oppose to what happen with Scion and the whole sunroof thing. I wonder how this will affect sales or will Mazda throw in incentives like they did with the RX8.

What happened with Scion and the "sunroof thing"?

[the_saint]

What happened with Scion and the "sunroof thing"?
I think the tC had a noise issue. Sqeaking and creaking because of chassis flex and the sunroof.
I think.

[wongpres]

What happened with Scion and the "sunroof thing"?
The Scion tC's roof is all glass. There have been issues of sqeaking and creaking that I've experienced firsthand when I drove one (and also when I was a passenger in another one).

However, the larger issue is there's an NHTSA investigation where the glass is shattering for no apparent reason.

But don't misconstrue this post as a tC bashing - I'm actually a HUGE fan of that vehicle.

[RODSCALIP5]

The Scion tC's roof is all glass. There have been issues of sqeaking and creaking that I've experienced firsthand when I drove one (and also when I was a passenger in another one).

However, the larger issue is there's an NHTSA investigation where the glass is shattering for no apparent reason.

But don't misconstrue this post as a tC bashing - I'm actually a HUGE fan of that vehicle.

Exactly, every company has that one thing that needs taken care of.

[HotDog88GT]

I went to see the Mazda5 at the local dealer yesterday afternoon - they had six + one in the showroom. Went back today with a total of six people (4 were kids) to load 'er up and test drive it. All six of the cars were gone, but we climbed all over the one on the showroom floor.

Dealer said they pulled 'em all and were trying to get the two they sold back. He didn't elaborate on the problem - I didn't think he would. He said it was his belief that Mazda was going to re-introduce the car. He told me this before I knew why the thing was pulled back (from this forum). Sounds like more than a heat shield to me!

Things we love about it: seats six, lordy lordy it has a 5-speed!
Things we don't: you get tagged by a full size car or van and you're toast; never owned a foreign car before.

[Kaian]

Well, I got a 2005 Mazda3, manual transmission, sedan style. I would have preferred a 5-door hatch, but other than that seems ok for a loaner.

[mooS mooS]

Breaking glass.... spontaneous combustion......Systematic Brake Failure.... Faulty Electronics systems

Every 1st year car has issues.

Glad mine doesn't

[RODSCALIP5]

I went to see the Mazda5 at the local dealer yesterday afternoon - they had six + one in the showroom. Went back today with a total of six people (4 were kids) to load 'er up and test drive it. All six of the cars were gone, but we climbed all over the one on the showroom floor.

Dealer said they pulled 'em all and were trying to get the two they sold back. He didn't elaborate on the problem - I didn't think he would. He said it was his belief that Mazda was going to re-introduce the car. He told me this before I knew why the thing was pulled back (from this forum). Sounds like more than a heat shield to me!

Things we love about it: seats six, lordy lordy it has a 5-speed!
Things we don't: you get tagged by a full size car or van and you're toast; never owned a foreign car before.

How would you be toast getting "tagged", the 5 is one of the safest vehicles around.

Anyway, does anyone have any information on the Japanese Model? Any problems over there?

[WhitewaterPearl]

If as stated the lack of heatshielding towards the "rear" of the car really is the problem it could be one of these locations:

-there is no shielding above the exhaust pipe directly above the rear swaybar.

-above the rear muffler; the "outer half" of the muffler has no shielding above it
and it is also pretty close to the side of the bumper.

[HotDog88GT]

How would you be toast getting "tagged", the 5 is one of the safest vehicles around.

Anyway, does anyone have any information on the Japanese Model? Any problems over there?

It's not a knock on the Mazda, but smaller cars in general. If you get hit hard enough by more mass, you lose. It's the main reason why I've been driving truck and full size sedans. It's also the thing that's keeping my from buying smaller cars. Do I sacrifice safety for a mpg?

[Kaian]

It's not a knock on the Mazda, but smaller cars in general. If you get hit hard enough by more mass, you lose. It's the main reason why I've been driving truck and full size sedans. It's also the thing that's keeping my from buying smaller cars. Do I sacrifice safety for a mpg?


This is ridiculous. In a larger car, you make a bigger target, and accidents can be harder to avoid. It seems to me that if one doesn't get hit, one isn't going to get hurt. Additionally, some larger cars are more at risk for certain types of accidents, like rollovers.

If your only criteria for safety is size, then you should go out and buy a tank -- or maybe a Hummer H2, that's close enough. People who look only to size are reenacting the cold war, betting that they won't encounter someone bigger than them, and are often overconfident in their ability to handle a crisis situation.

If you look to other things for safety, like the presence of proper safety equipment, and most important, proper knowledge of defensive driving, then size becomes a secondary or even a tertiary concern. If I was on a rainy highway road I'd much rather be in something small like a Miata or Mini Cooper than a moving truck that I couldn't handle properly.

[Skylab™]

OK, so this explains why five of them are gone from the local dealer's lot.

I just put in my order for the 5 this week. It will be at least 8-12 weeks to get the car. I assume that this issue will be resolved before I take delivery. (boom07)

[unhappyM5owner]

They are being inconsiderate by trying to save people from their car breaking down and possibly setting on fire? To compensate they are giving you a car to drive that is in a comparable class as the one you own?
It's a Saftey Recall people....EVERY manufactuer has them on EVERY car. They are being proactive by gettting your cars in asap. I can't even imagine how much this will cost them.
Let's see If after one month you'll be singing this song...I believe my venting on this forum is justified under my conditions. Put yourself in my shoes, or yours you shell out 19K-20K next day dealer calls you, " Oh by the way we are being considerate in calling you, bring in the car you just bought yesterday Its being recalled. Oh I forget lets be proactive....No one is perfect...... The sense you get from mosts posts and the dealers and Mazda this is going to be prolonged, there is no comparable vechicle or different Lot #'s. You have to pay for liability on your rental while paying continued insurance on your recalled vechicle. The payments must be made on your recalled vechicle. I'd like to be positive but cmon let me vent a little I'm sure people will agree. Mazda has much a stake, monetarily it's about selling cars and lawsuits don't think for a moment it is pro consumer. I am unhappy but I hope your right and I am proved wrong, because I really like my M5, well I did for one day at least. :(

[Kaian]

Let's see If after one month you'll be singing this song...I believe my venting on this forum is justified under my conditions. Put yourself in my shoes, or yours you shell out 19K-20K next day dealer calls you, " Oh by the way we are being considerate in calling you, bring in the car you just bought yesterday Its being recalled. Oh I forget lets be proactive....No one is perfect...... The sense you get from mosts posts and the dealers and Mazda this is going to be prolonged, there is no comparable vechicle or different Lot #'s.

It's prolonged because this is a potential safety issue. If the recall was for something non-dangerous, then Mazda could say "we'll let you know when all the parts, etc. have arrived, and you can get in and out quickly." but since there's a potential for fire, Mazda is getting owner's out of their cars as quickly as possible.

As for comparable vehicle, the Mazda3 loaned to me isn't a bad vehicle. I can get by for a bit without the ability to seat six, but if that was an issue, I'm sure I could have got a MPV as a loaner instead. And I agree that neither the Mazda3 nor the MPV is really a comparable vehicle, but a lot of the reason I chose the Mazda5 in the first place is there wasn't really a comparable vehicle in my mind. If you have an unique model, and that model gets recalled, by definition you're not going to get something that duplicates it exactly.


You have to pay for liability on your rental while paying continued insurance on your recalled vechicle.

What? I don't know about you, but my insurance has always covered any other vehicle I happened to be driving. When I rent a vehicle on holiday, I never have to get insurance through the rental company. I'm already covered. If for some reason this isn't true for you, I suggest talking to your dealer, as they really should cover this expense for you if it's an issue.

Anyway, am I happy my vehicle got recalled? Of course not. I love my Mazda5 and even though the Mazda3 is a nice car, it's not the car I bought. However, I'm very happy that Mazda is dealing with the issue and my car didn't catch on fire with my kids inside it. Am I upset that this is an issue at all? Of course. But my first priority is dealing with day to day stuff. Get things fixed. The people at the local dealership aren't directly responsible for the issue. Certainly the people on this forum didn't cause the problem.

I think in addition to giving out loaners, and covering any additional expense with insurance or whatever, Mazda should do something for us early adopters who have to deal with this recall. I'm not sure what I'd expect, and honestly, I'd probably be happy with making my next scheduled maintenance service free or something. It's more the concept of apologizing and making up for the inconvenience in spirit rather than an exact dollar amount in my mind. However, I'm also not going to stress myself to pieces worrying about the injustice of the situation.

[Antonio DiMarco]

It's prolonged because this is a potential safety issue. If the recall was for something non-dangerous, then Mazda could say "we'll let you know when all the parts, etc. have arrived, and you can get in and out quickly." but since there's a potential for fire, Mazda is getting owner's out of their cars as quickly as possible.

As for comparable vehicle, the Mazda3 loaned to me isn't a bad vehicle. I can get by for a bit without the ability to seat six, but if that was an issue, I'm sure I could have got a MPV as a loaner instead. And I agree that neither the Mazda3 nor the MPV is really a comparable vehicle, but a lot of the reason I chose the Mazda5 in the first place is there wasn't really a comparable vehicle in my mind. If you have an unique model, and that model gets recalled, by definition you're not going to get something that duplicates it exactly.



What? I don't know about you, but my insurance has always covered any other vehicle I happened to be driving. When I rent a vehicle on holiday, I never have to get insurance through the rental company. I'm already covered. If for some reason this isn't true for you, I suggest talking to your dealer, as they really should cover this expense for you if it's an issue.

Anyway, am I happy my vehicle got recalled? Of course not. I love my Mazda5 and even though the Mazda3 is a nice car, it's not the car I bought. However, I'm very happy that Mazda is dealing with the issue and my car didn't catch on fire with my kids inside it. Am I upset that this is an issue at all? Of course. But my first priority is dealing with day to day stuff. Get things fixed. The people at the local dealership aren't directly responsible for the issue. Certainly the people on this forum didn't cause the problem.

I think in addition to giving out loaners, and covering any additional expense with insurance or whatever, Mazda should do something for us early adopters who have to deal with this recall. I'm not sure what I'd expect, and honestly, I'd probably be happy with making my next scheduled maintenance service free or something. It's more the concept of apologizing and making up for the inconvenience in spirit rather than an exact dollar amount in my mind. However, I'm also not going to stress myself to pieces worrying about the injustice of the situation.


Well-said Kaian.

I agree that it's a pain, my wife and I could only enjoy our 5 for a day before we had to take it back. I typically don't buy first year cars, but my 3s was a first year car and I have had zero issues with it so I rationalized that since the 5 was build on the 3 platform and in Japan that it wouldn't be a huge risk.

It would be nice if Mazda offered us early adopters a little something for our trouble and loyalty. Maybe free maintance for the first year or 15,000 miles or a gift card toward 5 accessories would be great.

My wife has been talking me down from this situation and she's right, what's the worst case scenerio? We drive around in our loaners for a couple fo weeks, save mileage on our 5's and maybe have to "deal" with a smaller car?

To be truthful the most upsetting thing about this recall is the blow to my ego. I know I'll be catching flack from certain people for trading in our perfectly good and bulletproof (but painfully boring and inefficient) Honda Pilot for the 5. I talk to people all the time about how great and undervalued Mazda cars are. They build some wonderfully exciting and for the mostpart VERY reliable cars. I love my 3s and I already know after one day, that my wife will be much happier with the 5. We're also paying a helluva lot less and saving gas with the 5.

From a PR and business view, Mazda is doing the right thing. We just need to be patient. Who knows the fix maybe already underway and we may have our beloved 5's back within two weeks. The fact is none of us know how long this is going to take. Hopefully we'll know Monday or Tuesday.

I don't know why unhappy5owner is paying for insurance. Like Kaian the coverage from my 5 is protecting my loaner. I did nothing but give them my credit card as security in case I stole or trashed the car. It's true that there is optional insurance, but that's only if you don't want to deal with paying for the deductible- and you would need to do this if your 5 got in an accident anyway.

I'd call your dealer back and find out if there is any reason you need the extra insurance.

[FrostyCarbon]

Well, called my dealer on Sat. and they didn't know what I was talking about.
I called a dealer in the West end, and a girl that just started training knew about the e-mail on Fri. from Mazda. She wanted to set-up a rental that day and get my 5 in.
Called my dealer again.... told them to call the west store, and they told me that they will not start anything unless THEY have something from Mazda. They will get one chance to make it right and me happy, if not I go elsewhere to service and buy, and will forever trash them to everyone.
So until then.... I'll just drive FASTER to put the fire out!
Side note: our '04 Sienna has had its share of 1st year pains(radiator and pwr steering hose recall, rattling sliding doors, tranny hesitation) and its all in how well/quick its dealt with. Now it's perfect. Just a little big for us now.

[miatafied]

I have to admit - I'm a little leery of letting my beloved 5 sit on the dealers lot for a month while they work out what the issue is. I've already waxed this baby twice in the 2 months that I've owned it - any nick or scratch on that car from sitting there and they're gonna have an earful.

I called yesterday morning and the service guy did find something on his system, but said that they'd have to set me up on Monday morning when the head of the service department comes in. I'm considering asking if I can store the 5 here until they have the part in and then bring it or have them flatbed it over. I don't think that they'll let me do that though.

We'll see what tomorrow morning brings.

[Antonio DiMarco]

Well, called my dealer on Sat. and they didn't know what I was talking about.
I called a dealer in the West end, and a girl that just started training knew about the e-mail on Fri. from Mazda. She wanted to set-up a rental that day and get my 5 in.
Called my dealer again.... told them to call the west store, and they told me that they will not start anything unless THEY have something from Mazda. They will get one chance to make it right and me happy, if not I go elsewhere to service and buy, and will forever trash them to everyone.
So until then.... I'll just drive FASTER to put the fire out!
Side note: our '04 Sienna has had its share of 1st year pains(radiator and pwr steering hose recall, rattling sliding doors, tranny hesitation) and its all in how well/quick its dealt with. Now it's perfect. Just a little big for us now.

Another good point. How this situation is ultimately handled is all up to your individual dealer and how concerned they are with making you happy. Mazda Corporate could be bending over backwards but if the dealer does not relay their efforts then it's all for not.

I've been very impressed with my dealer. The sales manager called me up on Friday and was very down to earth about the situation, no excuses, just the facts. I went in on Saturday and got the same professional behavior form the service department, then the sales manager came to me and personally apologized again for the inconvenience, stressing how Mazda is only doing this to be safe despite the obvious inconvenience. Although some of it maybe political I feel better knowing that Mazda and my dealer UNDERSTANDS how crappy this situation is.

Automobile manufaturer has matured to the point where the majority of automobiles are well-put together. How successful a namebrand becomes ultimately relys on how a customer is serviced.

Any businessman who doesn't know this will fail.

[dag25]

September 16, 2005

Dear DAVID,

When you took delivery of your 2006 MAZDA5, we made a commitment to you to stand behind the quality and safety of your new vehicle. It has recently come to our attention that the exhaust system of your vehicle could have a safety-related problem that may cause a fire.

Although no one has been injured to date, your safety is our highest priority. We ask you to immediately contact your local Mazda service department so they can make the necessary repairs. We have also asked your selling dealer to contact you directly.

Based on parts availability, it could take as long as one month to repair your MAZDA5. We recognize how inconvenient this is, so we have instructed our Mazda dealers and their service managers to arrange a rental or loaner vehicle for you when you arrive at the dealership. There will be no cost to you.

If for any reason you do not want to drive your MAZDA5 to the dealership, you may contact Mazda’s 24-hour roadside assistance service at 800-866-1998 and have the vehicle picked up and delivered to the dealership. Again, the dealership will arrange a rental or loaner vehicle.

We sent you this letter before the official recall notification, which you’ll receive soon, because we wanted you to have the opportunity to begin the repair process on your MAZDA5 as soon as possible.

The MAZDA5 is the most talked-about new vehicle in our lineup and one that has generated some of the best word-of-mouth sales we’ve ever seen. Please accept our apologies for any inconvenience we’ve caused and for interrupting the enjoyment and driving pleasure of your new MAZDA5.

Should you have additional questions, please don’t hesitate to call our Customer Assistance Center at 1-800-222-5500.

Sincerely,


Robert T. Davis
Senior Vice President
Quality, Research and Development


1 month to fix? Mazda should give us a new 5 LOL.

[Shadow102]

I have to admit - I'm a little leery of letting my beloved 5 sit on the dealers lot for a month while they work out what the issue is. I've already waxed this baby twice in the 2 months that I've owned it - any nick or scratch on that car from sitting there and they're gonna have an earful.

I called yesterday morning and the service guy did find something on his system, but said that they'd have to set me up on Monday morning when the head of the service department comes in. I'm considering asking if I can store the 5 here until they have the part in and then bring it or have them flatbed it over. I don't think that they'll let me do that though.

We'll see what tomorrow morning brings.


Umm check the manufacture date of your 5 it is prolly too late now but you are NOT supposed to wax paint until it has set for at least 3 months because it will damage it. You are however allowed to polish it and not hurt the paint

[Antonio DiMarco]

I have to admit - I'm a little leery of letting my beloved 5 sit on the dealers lot for a month while they work out what the issue is. I've already waxed this baby twice in the 2 months that I've owned it - any nick or scratch on that car from sitting there and they're gonna have an earful.

I called yesterday morning and the service guy did find something on his system, but said that they'd have to set me up on Monday morning when the head of the service department comes in. I'm considering asking if I can store the 5 here until they have the part in and then bring it or have them flatbed it over. I don't think that they'll let me do that though.

We'll see what tomorrow morning brings.

Me too. I'm not that happy about leaving it in the lot. But I also figure that if it stayed free of dings and nicks before I purchased it, then it should be just as safe in the same lot. My service department has a special are for cars being serviced anyway.

[unhappyM5owner]

It's prolonged because this is a potential safety issue. If the recall was for something non-dangerous, then Mazda could say "we'll let you know when all the parts, etc. have arrived, and you can get in and out quickly." but since there's a potential for fire, Mazda is getting owner's out of their cars as quickly as possible.

As for comparable vehicle, the Mazda3 loaned to me isn't a bad vehicle. I can get by for a bit without the ability to seat six, but if that was an issue, I'm sure I could have got a MPV as a loaner instead. And I agree that neither the Mazda3 nor the MPV is really a comparable vehicle, but a lot of the reason I chose the Mazda5 in the first place is there wasn't really a comparable vehicle in my mind. If you have an unique model, and that model gets recalled, by definition you're not going to get something that duplicates it exactly.



What? I don't know about you, but my insurance has always covered any other vehicle I happened to be driving. When I rent a vehicle on holiday, I never have to get insurance through the rental company. I'm already covered. If for some reason this isn't true for you, I suggest talking to your dealer, as they really should cover this expense for you if it's an issue.

Anyway, am I happy my vehicle got recalled? Of course not. I love my Mazda5 and even though the Mazda3 is a nice car, it's not the car I bought. However, I'm very happy that Mazda is dealing with the issue and my car didn't catch on fire with my kids inside it. Am I upset that this is an issue at all? Of course. But my first priority is dealing with day to day stuff. Get things fixed. The people at the local dealership aren't directly responsible for the issue. Certainly the people on this forum didn't cause the problem.

I think in addition to giving out loaners, and covering any additional expense with insurance or whatever, Mazda should do something for us early adopters who have to deal with this recall. I'm not sure what I'd expect, and honestly, I'd probably be happy with making my next scheduled maintenance service free or something. It's more the concept of apologizing and making up for the inconvenience in spirit rather than an exact dollar amount in my mind. However, I'm also not going to stress myself to pieces worrying about the injustice of the situation.

K

At this point I believe you are correct I called Allstate and the car is covered but Hertz-Rent-A-Car makes such an issue about it, it makes you nerve racked. K, I believe this forum allows me vent without using profanity or any other stupid things, I just have alot going on in my life and family....well I'm pretty dissapointed this has surfaced with the M5. I have had similar experiences with my 04 Nissan Titan they had brake issues on their first year production Ive been to the dealer 6 times for the shimmy while braking, the rotors or brakes were apparently not big enough. Nissan did issue a TSB but I always could drive my Titan. I believe I could have sought the Lemon Law but I really like my truck, brake issue aside. Possibly issues seems to be maybe in a rush to bring a new vehicle like the M5 or a Titan to market, manufacturers cannot forsee every problem. But the rear of the M5 is very compact and effiecient, a selling point, you would think someone in engineering in Japan would have possible seen this potential problem, if it turns out the exhaust was placed without proper shielding close to the gas tank. Anyways I do appreciate everyones opinion and I hope this goes quickly. :flip:

[wongpres]

Not much new info, but here's the official statement from MazdaUSA (dated Sep 16):

The exhaust system of the MAZDA5 could have a safety-related problem that may cause a fire. Although only three instances have been reported, and there have been no injuries, Mazda will be initiating an aggressive campaign to repair all of the approximately 2,700 affected vehicles. Customers will receive a formal recall notification at a later date.

Mazda today began requesting all MAZDA5 owners contact their local Mazda dealers to initiate the repair process as soon as possible. Mazda will provide all customers with replacement transportation at no cost.

[fam]

Although they are offering a new mpv for a short term replacement, we drive the 5 so only a couple miles and never let it idle, that we are probably going to hold off until they get the parts in stock or they have the police come get it :-) But when I first got the 5 i let it idle for an hour at a time because i was sleeping in it on my lunch break in near 100 degree temperature. Mazda is playing it safe and I am proud of that, but I probably wont being it in for atleast a week. Plus if it burns down im sure I can weasle out a touring with nav out of it, maybe even tell them i wont sue if they get me the 7th seat and all those little cool euro trinkets :-)

[miatafied]

Umm check the manufacture date of your 5 it is prolly too late now but you are NOT supposed to wax paint until it has set for at least 3 months because it will damage it. You are however allowed to polish it and not hurt the paint

Done - April 05 - I'm well into the OK range. Like I said I'm a little psycho about it.

[doody]

I just found out about the recall from this board on Saturday.

My dealer didn't call me this past weekend so I decided to call a local Mazda Service dealer nearby.

I asked about the recall and what the loaner cars are available.

The Service Mgr told me that they were not giving out loaner cars. I asked 'why not?' and he said to drop it off tomorrow and he would have the car back to me teh next day.

The service manager said it has to do with insulation with the fuel tank and the exhaust pipe but will have to read the memo again and get back to me around noon today.

Has anyone heard about this fix? Most of everyone on this board heard that the fix will not be for 30 days and will get a loaner.

[the_saint]

I don't think the dealerships found out until Friday afternoon, so that is probably why there is a general sense of chaos surrounding this recall right now. Thanks to the internet, the consumer knows more than the service dept. lol

A loaner is part of the warranty with the Mazda5. (Hell, look on the window sticker, it says so on there) You get a loaner, no questions asked. I'd go up the ladder at the dealer and get some answers, if that doesn't work, call Mazda. Have you taken your 5 in yet? You might want to try another dealer...warranty works for any Mazda dealership, find a better one.

I do not know how long the car will be in for, my service guy said that "the parts are on order, it might be a week." I'm not holding my breath, and I'm not happy.

My loaner/rental was/is filthy. I thought these rental places cleaned cars between customers. My friggin ride still has bugs stuck all over the windshield and bumper, has pop splattered on the inside windows, the windshield looks like it has 5 years of smoker's film on it and the car smells funky!
I think I'll talk to my salesman and express my dis-satisfaction (headshake

[miatafied]

I called the local dealer - not the one that I bought my car from - and they said that they had sold 4 mazda 5's and that mazda corporate allotted them only 4 vans to give out as loaners. Since I didn't originally buy there - he had to find out from sales what arrangements were to be given - still waiting to hear back.

[smaria]

I called the local dealer - not the one that I bought my car from - and they said that they had sold 4 mazda 5's and that mazda corporate allotted them only 4 vans to give out as loaners. Since I didn't originally buy there - he had to find out from sales what arrangements were to be given - still waiting to hear back.

I brought my Mazda5 into my local dealer this morning (not the dealer that I bought the car from, but the closest dealer to me, so the most convenient). They said it was ok to take the car to them, and they didn't give me a hard time because I didn't buy it there.

I got a Mazda6i as a loaner. It's an ok car, but I'm not at all impressed...it's only got 2,400 miles on it but from it's cleanliness it looks like it's got much more than that on it. I can't wait to get my Mazda5 back.

I'm glad that Mazda's taking care of this safety issue immediately and pro-actively. But the phone call to me last Friday could've been handled better. It went something like this: "Mazda's recalling your car, I don't know what the problem is or how long the fix will take, but you need to bring it back here to the dealership". It took me a while to realize it wasn't a joke, and then I wished they could tell me why it was recalled. Can't dealerships be informed about the cause of the recall at the same time that they're informed to contact customers and ask for the cars back? Oh well...

[5thAve]

Things we love about it: seats six, lordy lordy it has a 5-speed!
Things we don't: you get tagged by a full size car or van and you're toast; never owned a foreign car before.

European NCAP ratings just came out -- Mazda5 has 5-star front passenger protection rating, 4(out of 5) for child/infant rating and 3 (out of 4) for pedestrian protection. Here is a LINK. (http://www.euroncap.com/images/results/mini_mpvs/car_229_/Mazda%205%20Datasheet.pdf) Maybe we should start a new thread on crashworthyness?

[miatafied]

Heck, I haven't even gotten a call from my dealer yet!

[the_saint]

Things we love about it: seats six, lordy lordy it has a 5-speed!
Things we don't: you get tagged by a full size car or van and you're toast; never owned a foreign car before.
You are aware that the 5 has more airbags than your mother-in-law's bridge club, right?

[Johaan]

Hi, first time Mazda owner here. Found your site on Yahoo. I'm more than a little miffed about this.

I broke my rule about first model year cars on this because my wife fell in love with the little Red5. We bought ours in the first week of August, so I'm sure I was one of the first ones sold in Atlanta. I have yet to see another on the road ... I have often wondered why.

We did a major road trip with Red5 in the heat of summer, and have already racked up 2,400 miles on it ... and Mazda is now saying it could have caught fire? My wife and 18 mo old were in it daily ... so this news really does not make me happy. The news of it being a month or so till repair makes me even more unhappy.

In fact, >30 days till repair is so unacceptable, I'm wondering how many people have considered if they are going to Lemon Law their Mazda5? If I am paying X per month on my car, then I want the car I am paying for... not a rental (and they put us in an Outback... I'm underwhelmed by it). As far as I am concerned, if they have it for that long, they should pay our monthly payments as well.

I give credit to Mazda for getting the word out so quickly, and appriciate that much..... and I really don't want to have to invoke the lemon law or think about it too much, I'm sure it's a legal headache. But in GA the rights of a new car owner are pretty clear. http://www.lemonlaw.org/lemonlaws/georgia.html

4. The vehicle is out of service by reason of repair to one or more nonconformities for at least 15 days during the lemon law rights period, and for a total of 30 days within any period of 24 months or 24,000 miles (whichever occurs first) after the first repair attempt that occurs during the lemon law rights period. If less than 15 days remain under the lemon law rights period when the vehicle is first brought in for diagnosis or repair, the lemon law rights period for that particular problem shall be extended for a period of 90 days.

Now don't misunderstand, from a pure car/emotional ties standpoint, I think the 5 would be the prefect match for my family. My wife loves it. But from a business standpoint, I don't want the car I payed for rotting on a lot while they get this fixed.

I think they went to production too early with this one.

--Johaan

[the_saint]

I can understand people being upset with this recall, hell, I'm a little upset. But on the other hand, I look at it this way. Mazda is yanking all these cars off the road for something that (so far) seems like an extremely precautionary measure....Hmm, we made these cars, and there is a very limited chance that the car may catch fire. Let's reel them all back in and fix this, just to make sure.
Whereas they could have been like Ford and let people get KILLED while the big brass sat in their $10,000 leather office chairs and pointed the finger. KNOWING whether or not the tires were faulty, the cab ITSELF was not strong enough to support the weight of the vehicle should it end up on its roof.

My $0.02

[Antonio DiMarco]

I can understand people being upset with this recall, hell, I'm a little upset. But on the other hand, I look at it this way. Mazda is yanking all these cars off the road for something that (so far) seems like an extremely precautionary measure....Hmm, we made these cars, and there is a very limited chance that the car may catch fire. Let's reel them all back in and fix this, just to make sure.
Whereas they could have been like Ford and let people get KILLED while the big brass sat in their $10,000 leather office chairs and pointed the finger. KNOWING whether or not the tires were faulty, the cab ITSELF was not strong enough to support the weight of the vehicle should it end up on its roof.

My $0.02

the_saint makes an excellent point. I think we're all upset. But don't fault Mazda for doing the right thing. Like I said in my previous post. If you're having an issue with your dealer CALL MAZDA directly.

[fam]

UPDATE:

Although Mazda will pay the dealers to loan out their new MPV's, that doesnt mean the dealers have to do it. The owner of Brown mazda in Toledo Ohio will not allow the new mpv's to be loaned out even with compensation because he see's it as a liability so you get a rental car fromthe enterprise next door. However, they said they will work with me in getting a better than average rental that will be more comfortable for my family. However, im telling them when they call back that if its a car any bit smaller than a chrysler 300 that I wont take it as I need the cargo room for a stroller and need a massive trunk. Ill keep you updated.

[Johaan]

Seems like most of the dealers are going the rental route.... and I honestly don't blame them. You can't sell a car that is out on loan.

I'm more upset with Mazda for selling me a defective and potentailly dangerous product that is now out of my possession. Yes they moved fast on notification... I give them partial credit for that. I just hope they get a proper solution as quickly. I'm afraid I'm just not a patient person when mistakes cost me time and money. It's not good to tick off a first-time customer.... and in my age demographic, I'll be buying cars for a long time to come.

Sorry, that's just the way I see it.

- Johaan

[kokomo]

Got mine in july and have 6500 miles in it already w/ no problems. Quite surprised that they would keep the car close to a month. Has anyone gotten anything more than a free rental and "we're sorry" from the dealer/mazda?

[Antonio DiMarco]

Seems like most of the dealers are going the rental route.... and I honestly don't blame them. You can't sell a car that is out on loan.

I'm more upset with Mazda for selling me a defective and potentailly dangerous product that is now out of my possession. Yes they moved fast on notification... I give them partial credit for that. I just hope they get a proper solution as quickly. I'm afraid I'm just not a patient person when mistakes cost me time and money. It's not good to tick off a first-time customer.... and in my age demographic, I'll be buying cars for a long time to come.

Sorry, that's just the way I see it.

- Johaan

Anyone expecting a product to be free of defects are setting themselves up for disappointment. Automobiles in particular are comprosed of hundreds of thousands of parts. Some parts are fabricated by the vehicle's manufacturer and some parts are OEM'ed by companies like AC/Delco and Nippon Denso. No matter how many safety's are put in place there will always be defects. Even NASA with all their double and triple checks and worst case scenerios have made mistakes.

Defects and products issues are a fact of life. It's the law of averages. Human beings are fallible, therfore anything we build is guaranteed to be imperfect in some way. It's the way these problems are handled and solved that differentiate the bad companies from the great.

[tsturm]

I read this thread and my eyes almost feel out of my head. :-( I wasn't sure if this was isolated to the US only so I called Mazda Canada. They informed me to discuss me bringing in the car with me service manager. I asked the severity of he situiation as my wife and 6 month old are driving around in the 5 each day. I really didn't get a sense of the urgency. However, to be safe I'll bring it in ASAP. My service manager really had no info and offered a rental of a Dodge Caravan. While this is nice I really would prefer a Mazda. I purchased a Mazda because I wanted a Mazda. Also with the fuel prices these days I would like something inline with the 5.

What upsets me is that I had to hear it from this forum and contact Mazda Canada myself. The service department seemed unknowledgable about the sitiuation. Mazda Canada stated they only received notice of this issue late Friday and they are expecting letters to go out to owners this Wednesday. I guees this isn't that urgent.

As a side note maybe related to this, anyone notice the centre console getting really hot? With my right leg against the centre console by the time I get out from a short trip it's sweating from the heat. I thought it was normal but now thinking about this heat sheild or exhaust overheating issue might be related. Also at times after idling I notice an odor much like burning coolant. I dismissed this earlier as breaking in smells but know i wonder. Anyone else find these?

Tom

[fam]

I got a zoom zoom sticker in the mail. :-) I guess that will go good on the grand caravan that they will try to pawn me off to. Im staying in the 5 until they get the parts in. BUT, I will check under the car today and look for anything charred\melted\ warped, if I see anything, I will definately take it in. If not, Ill save mazda some money. 50 dollars a day for 30 days is 1500 dollars! multiple that out and thats 4 million in rental cars, no wonder mazda would rather the dealers let them use the new mpvs vs the cost it actually takes to make them!

[the_saint]

tsturm
I haven't noticed any excessive heat from the console

As for everybody on here knowing about the problem before your dealer...I'm not suprised. Information (or mis-information) spreads around the internet faster than the speed of light.

[Johaan]

Anyone expecting a product to be free of defects are setting themselves up for disappointment. Automobiles in particular are comprosed of hundreds of thousands of parts. Some parts are fabricated by the vehicle's manufacturer and some parts are OEM'ed by companies like AC/Delco and Nippon Denso. No matter how many safety's are put in place there will always be defects. Even NASA with all their double and triple checks and worst case scenerios have made mistakes.

Defects and products issues are a fact of life. It's the law of averages. Human beings are fallible, therfore anything we build is guaranteed to be imperfect in some way. It's the way these problems are handled and solved that differentiate the bad companies from the great.

I expected some sort of issue with a first model year car... just got more than I bargained for. Defects are to be expected .... defects that take a car out of service for a month I think are a different matter entirely. It's a long time no matter how you slice it. It remains to be seen how they are going to handle this... it may not be that long.

I had a major issue with a missing key when I bought the car, took 2 weeks to get a replacement. They could not get the freaking thing programmed since their sofware was not updated. That was a dealer issue and was not handled to my satisfaction. This is strike #2.

I'm not being a raving lunitic about this issue, which is a step up for me (dark) ... I'm just seriously dissapointed.

I'd love to hear when the first ones do get fixed!

[boogaboo]

My dealer called back after I called them on Friday on this (they needed the xtra time to find the MPVs to put us all in), and I went today and gave them my Mazda5 for a brand new MPV LX loaner... (stfu)

I was sad to give away the M5 but was pleasantly surprised how my dealer handled and what they gave me as a loaner. The are giving new MPVs as loaners to their buyers with a plan to "demo'em out" when we return them...When the MPVs run out, they're gonna move to 6's...

They took down drivers licenses and a credit card for incidental damage and that was it. They took our cherished 5 and told us they were putting them all in this huge covered warehouse they have... (headshake

The Service Manager followed the line we've heard here and told me this could be 4 weeks. They apparently don't have a piece to even fix with yet...Its gonna sit ("for however long it takes to fix it right...") :eek: . I guess all dealers in Massachusetts are trying a similar approach (some more proactive than others).

Well anyways, we're sorry to see the 5 go, we just traded in our 2000 MPV for the 5 and guess what...we're back to the MPV! (I must say it is a very solid van however...not easy on the miles though).

If you haven't heard from your dealer call them asap!

Cheers to the day we get her back!!!!! (dance)

[fam]

Thats good to hear. Now I have something to bargain with if they try to put me into a cavalier. :-)

[Antonio DiMarco]

My dealer called back after I called them on Friday on this (they needed the xtra time to find the MPVs to put us all in), and I went today and gave them my Mazda5 for a brand new MPV LX loaner... (stfu)

I was sad to give away the M5 but was pleasantly surprised how my dealer handled and what they gave me as a loaner. The are giving new MPVs as loaners to their buyers with a plan to "demo'em out" when we return them...When the MPVs run out, they're gonna move to 6's...

They took down drivers licenses and a credit card for incidental damage and that was it. They took our cherished 5 and told us they were putting them all in this huge covered warehouse they have... (headshake

The Service Manager followed the line we've heard here and told me this could be 4 weeks. They apparently don't have a piece to even fix with yet...Its gonna sit ("for however long it takes to fix it right...") :eek: . I guess all dealers in Massachusetts are trying a similar approach (some more proactive than others).

Well anyways, we're sorry to see the 5 go, we just traded in our 2000 MPV for the 5 and guess what...we're back to the MPV! (I must say it is a very solid van however...not easy on the miles though).

If you haven't heard from your dealer call them asap!

Cheers to the day we get her back!!!!! (dance)

Hi Boogaboo, I'm curious as to whihc dealer on the South SHore. I'd like to have some evidence if my dealer balks at getting me a MPV. I am fine with a 6i but an MPV would be better.

[perfecto]

I just called my dealer and gave them sh** for putting me in a Dodge, and they agreed to get me in a 3 in the next few days. Happy happy!

[isda65]

I just called my dealer and gave them sh** for putting me in a Dodge, and they agreed to get me in a 3 in the next few days. Happy happy!

Got myself a Toyota Camry LE. Not too bad but I just hope I wouldn't have to spend a month with this car as after the Camry everything will be a disappointment.

[fam]

bah. Youre pulse and blood pressure will steadily go down to old people near death state if youre in the camry. Yes its a reliability dream come true but you are invisible in traffic and youre a .....toyota..blargh! You should complain. RX8's for everyone!

[Antonio DiMarco]

bah. Youre pulse and blood pressure will steadily go down to old people near death state if youre in the camry. Yes its a reliability dream come true but you are invisible in traffic and youre a .....toyota..blargh! You should complain. RX8's for everyone!

Camry = BORING :-)

[boogaboo]

Hi Boogaboo, I'm curious as to whihc dealer on the South SHore. I'd like to have some evidence if my dealer balks at getting me a MPV. I am fine with a 6i but an MPV would be better.

Quirk Mazda in Quincy Antonio ...Good Luck! Where did you buy yours from?

[Antonio DiMarco]

Quirk Mazda in Quincy Antonio ...Good Luck! Where did you buy yours from?

Sentry West in Shrewsbury. They have been VERY good to me. But they didn't have any MPV's and my wife and I are going to need some extra space over the next 4 weeks, so I'm going to ask again. Thank you!

[uclap5]

just wondering, do the 5's exhaust say fomoco on them?

[desabob]

whats worse having to take your 5 to the dealer cause it might start on fire or getting a f-ing neon for a loaner? (drunk)

[fam]

Its not the exhaust its the heat shield.

[unhappyM5owner]

bah. Youre pulse and blood pressure will steadily go down to old people near death state if youre in the camry. Yes its a reliability dream come true but you are invisible in traffic and youre a .....toyota..blargh! You should complain. RX8's for everyone!
(silly) Fam that's too funny....I need a good laugh. I bought my car Thursday Nite they recalled it Friday now that's hilarious....

[Antonio DiMarco]

(silly) Fam that's too funny....I need a good laugh. I bought my car Thursday Nite they recalled it Friday now that's hilarious....

Yeah I'm part of the same club. Picked-up my 5 Thursday Night, drove it for 24 hours and returned it first thing Saturday.

[Captain KRM P5]

Not cool, but to make some of you feel better;

I work for a dealer that sells Mazda, Hyundai, Chrysler, Jeep, Suzuki and Subaru vehicles. The new 300C, Charger and Magnums have all been recalled for faulty emissions control systems. The entire exhaust system from the manifold back as well as all sensors and harnesses need to be replaced. The parts are on national backorder for six months or more. Until then, DaimlerChrysler is not even offering a loaner, they simply have you drive the car with a check engine light/limp mode until your exhaust parts come in from "the fatherland", meaning you get poor performance and/or poor fuel economy for the better part of a YEAR, and guess who foots the bill for that one?

We just unloaded a few 2006 Jeep Commanders from the truck and there are already TSBs and possibly recalls for them. So, these situations are not isolated to Mazda by any stretch of the imagination.

[fam]

Yeah I'm part of the same club. Picked-up my 5 Thursday Night, drove it for 24 hours and returned it first thing Saturday.

Well Im still driving the 5 until they get the parts. I crawled under the back and looked closely at everything. Considering we dont idle it and its getting cooler here everyday. We'll be fine.

[the_saint]

Not cool, but to make some of you feel better;

I work for a dealer that sells Mazda, Hyundai, Chrysler, Jeep, Suzuki and Subaru vehicles. The new 300C, Charger and Magnums have all been recalled for faulty emissions control systems. The entire exhaust system from the manifold back as well as all sensors and harnesses need to be replaced. The parts are on national backorder for six months or more. Until then, DaimlerChrysler is not even offering a loaner, they simply have you drive the car with a check engine light/limp mode until your exhaust parts come in from "the fatherland", meaning you get poor performance and/or poor fuel economy for the better part of a YEAR, and guess who foots the bill for that one?
Not that they ever got good fuel economy to begin with. (eyeballs)

[Tim H.]

I just saw a post concerning the repair parts. Why should it take so long?

[Tim H.]

Brought our 5 in yesterday. This is the 3rd time in 2300 miles. I was told upwards of 30 days to repair. We no longer have confidence in the car and want to give it back if it fits within the lemon law. My dealership has been good to deal with and I have no beef with them. I like the 5 (not love) but this is just too much hassle for a new car. My loaner is a Ford Explorer XLT 4WD which I find a sweet ride except for the MPG.

[fam]

The service manager called today and said he was having a hard time finding a van and ended up saying he could get a ford product van for tomorrow and get a mazda car for today. I told him that there is no way I would get into a ford van and my wife would never drive it. I told him unless it is an mpv I will continue driving my 5 until the parts are in. I told him i checked under the vehicle and examined it for quite a while and everything seams perfect. He then said he would call me back and will work on getting me an mpv. I dont mean to be a %#$$ but im not going to drive around in a rental ford minivan for a month. Im sorry, but id rather drive my fireball 5 if they arent willing to supply me with an equivalent product of THEIR OWN. So booya im still driving a 5 :-)

[the_saint]

Well fam, if anything happens between now and whenever they get the parts in or an MPV for your wife, just back over a fire hydrant if you see smoke. lol

[fam]

If I smell smoke I will calmly pull over somewhere with no hydrants by, get the wife and kid out. Step a few feet away and watch the fireworks as I wonder if mazda will write me a certificate for free mazda cars for life in exchange for no lawsuit. :-) Just kidding, its safer to us to take a .0016% chance (2 in 2500!) of my mazda turning into a phoenix than have her drive a ford van that she doesnt feel comfortable in and doesnt like driving.

[unhappyM5owner]

Considering all that has happened in the Gulf Coast,and in the Middle East I guess we should count our blessings not our troubles but still.....My dealer is going to make my October Payment and pay for Liability from Hertz I suppose their trying...not bad... (burnout)

[the_saint]

Considering all that has happened in the Gulf Coast,and in the Middle East I guess we should count our blessings not our troubles but still.....My dealer is going to make my October Payment and pay for Liability from Hertz I suppose their trying...not bad... (burnout)

Don't know what you are so unhappy about. The only thing left for the dealer to do now is give you skull! (eek2)

[unhappyM5owner]

Don't know what you are so unhappy about. The only thing left for the dealer to do now is give you skull! (eek2)
(lol2) I'm changing my moniker to.... SomewhatUnhappyM5owner

[miatafied]

Considering all that has happened in the Gulf Coast,and in the Middle East I guess we should count our blessings not our troubles but still.....My dealer is going to make my October Payment and pay for Liability from Hertz I suppose their trying...not bad... (burnout)
Wow, they're making your october payment too? That's pretty nice of them.

[isda65]

Camry = BORING :-)

You guys don't have to rub it in. I'm already getting flack from the rear seats as we speak. My daughter (14) and son (7) just don't dig this oldies stuff :) They want to get back to the 5 pronto. And to think they actually like the seats more than the Camry which is the epitome of comfort!

Nah, before I bought the 5 I gave the Camry a fair chance as I did on all the others. I gave it a long hard look. I knew it's reliability record, it being a comfortable car but the styling just didn't get to me.

[unhappyM5owner]

Wow, they're making your october payment too? That's pretty nice of them.
Look, I'm not a Litigious fellow but if this recall is extended past say 4 weeks In my opinion Mazda must seek to pacify the masses in all what 2700 of us...Many states have lemon laws enacted to protect the consumer from this same issue or an arbitration option on their contract. I know their are few on this forum that will not agree with me. Mazda should give extended warranties or other financial incentives. Perfection is not expected on mechanical vechicles but to expect consumers to buy a new product and then have it out of service for more than 4 weeks...alledgely...then this is another story even with a comparable replacement vechicle. I dont want to hear about Ford , Dodge or Mitsubishi or Nissan Recalls. This is a new car for crying outloud and Its seems to be apparent by opinions a very unique and well loved and liked vechicle. My Mazda dealer motto is "Were not satisfied till the Customer is satisfied" of course within reason. My dealer is working with me and I believe all parties wish this new vechicle success. Hopefully this will not extend past four weeks (confused)

[fam]

Once someone can break the wall and get a longer warrantee (6 years 100,000 would be nice) or a check, then we will all push to get it. So someone go be the ginnie pig.

[Antonio DiMarco]

Look, I'm not a Litigious fellow but if this recall is extended past say 4 weeks In my opinion Mazda must seek to pacify the masses in all what 2700 of us...Many states have lemon laws enacted to protect the consumer from this same issue or an arbitration option on their contract. I know their are few on this forum that will not agree with me. Mazda should give extended warranties or other financial incentives. Perfection is not expected on mechanical vechicles but to expect consumers to buy a new product and then have it out of service for more than 4 weeks...alledgely...then this is another story even with a comparable replacement vechicle. I dont want to hear about Ford , Dodge or Mitsubishi or Nissan Recalls. This is a new car for crying outloud and Its seems to be apparent by opinions a very unique and well loved and liked vechicle. My Mazda dealer motto is "Were not satisfied till the Customer is satisfied" of course within reason. My dealer is working with me and I believe all parties wish this new vechicle success. Hopefully this will not extend past four weeks (confused)

Yes it's a new car. And there are a hundred new cars that have the same sort of problems that never get the exposure that this issues is getting becasue the manufacturer chose to keep it quiet.

If Mazda went about this recall like other companies then you probably wouldn't have even heard about it. Mazda would have taken a chance not telling us and silently had their dealerships fix the issue with your next oil change.

Like I said Mazda is damed if they do and damned if they don't.

My guess is that Mazda padded the estimated time a little. At least they should have if they were smart. Two to three weeks at most is my guess.

[unhappyM5owner]

Hey Antonio you got stock in Mazda? ;) You make good points, but that wont help get our M5's back any quicker than my negative attitude...It just does not give you much confidence when all their new ones are pulled off the lot and they are not giving much info on time frames for repair and return seems like a very new and complicated defect whatever it may be... (uhm)

[RODSCALIP5]

Any Word on the models in Japan??

[airman_slacker]

I'm glad I found this site. Kinda sad that this is my first post and it's about a recall. I love the 5 though. I was barely able to afford the payments (with 2 kids and $3300 going over with trading in my 02 Taurus) but my wife and I fought like hell to get the 5 for a price we could afford. Now this...poop.

[-pixy-]

"4. The vehicle is out of service by reason of repair to one or more nonconformities for at least 15 days during the lemon law rights period, and for a total of 30 days within any period of 24 months or 24,000 miles (whichever occurs first) after the first repair attempt that occurs during the lemon law rights period. If less than 15 days remain under the lemon law rights period when the vehicle is first brought in for diagnosis or repair, the lemon law rights period for that particular problem shall be extended for a period of 90 days"

If your car meets any of the lemon law requirements you should file for it. When I bought my cavalier it met the requirements for the lemon law (obviously, its a cavalier) I ended up filing for the lemon law and in less than 6 months i got an offer from GM that if i kept the car and continued payments they would reimburse me $9,000 (the car cost 21,000)... which paid off the loan, so sold it and ended up making money on the deal. So if you file for the lemon law dont think you have to give up your 5, they would prefer you keep it and will make some sort of compensation.

[the_saint]

Any Word on the models in Japan??
I haven't heard any. There is a site that I check on every now and then with google translator (good site for finding what size wheels to run :cool: ) and I haven't seen anything on it yet.
There are a few Singaporeans on another site I frequent, but haven't heard anything from them lately.

[fam]

Any Word on the models in Japan??

Personally I think they are pretty hot, but they probably dont care about cars as much as they appear in photographs. Why are we talking about girls again? (chair)

[the_saint]

So if you file for the lemon law dont think you have to give up your 5, they would prefer you keep it and will make some sort of compensation.
Sweet, this is awesome news to me!! I hope they do keep my car for a while. I can tolerate a nice little 6i if I get a sizable chunk back from Mazda.(eekdance)


On a side note...there is a Cavalier that went for $21K?? http://img.photobucket.com/albums/v297/mlsaint78/SMILEYS/faint.gif I thought those things were like $17K loaded.

[the_saint]

Personally I think they are pretty hot, but they probably dont care about cars as much as they appear in photographs. Why are we talking about girls again? (chair)
ROTFLMAO!!! (rlaugh) (rlaugh) (hahaspit) (hahaspit)

[DeadGeneration]

I hate new cars worse than used ones :)

[smaria]

"4. The vehicle is out of service by reason of repair to one or more nonconformities for at least 15 days during the lemon law rights period, and for a total of 30 days within any period of 24 months or 24,000 miles (whichever occurs first) after the first repair attempt that occurs during the lemon law rights period.

Hmm...15 days during the lemon law period? That's only 2 weeks...the Mazda5s seem very likely to be out of service that long. What state are those rules for?

In my state (NJ), it's 20 days, just under 3 weeks. So, if I don't get my Mazda5 back by October 9, it's technically a "lemon" under the lemon law.

[RODSCALIP5]

Personally I think they are pretty hot, but they probably dont care about cars as much as they appear in photographs. Why are we talking about girls again? (chair)



LOL!

[Antonio DiMarco]

Hey Antonio you got stock in Mazda? ;) You make good points, but that wont help get our M5's back any quicker than my negative attitude...It just does not give you much confidence when all their new ones are pulled off and they are not giving much info on time frames... (uhm)


No, I don't have stock in Mazda,:-) but I do have experience with customer satisfaction and have some idea of what it takes to fix broken products.

I'm annoyed as well. I'm still waiting for an ETA from my dealer and have to resist calling them every hour.

But I have to put my CS hat on to keep things in perspective. From Mazda or any manufacturers point of view you have two choices. You are either open with the customer or you keep things secret.

I believe Mazda wants to be up front with all of us while also being very careful about setting expectations. It's always better to undersell than overpromise. That way people are pleasantly surprised by an outcome. This is why I believe/hope that Mazda is comminicating a very conservative timeframe.

I believe Mazda decided to report this problem before they really had a fix in place because of the danger it may posed to it's customers. Now they're probably scampering around trying to a: find a solid fix, and b: fabricate or order the parts for the fix. If the parts need to be fabricated, then the Mazda team has to draft and submit a specification for the part(s) to the fabricator. The fabricator then may to retool their assembly line (if it's a complex part), order materials and schedule time for assembly. Once the part is manufacturered then Mazda would get a first article to verify that the part is per spec. Mass producing the part comes after, which is followed by distribution.

If it's an off the shelf part then it's only a matter of distribution.

Also remeber that Mazda is probably not going to apply a baindaid to this probelm but find a long-term fix that will be slipped into future Mazda 5 manufacture.

Mazda also has to draft a TSB that instructs dealer service personel how to install the fix. Of course there is also the time it takes to deliver the part to individual dealers.

This all takes time.

Of course Mazda may know what the fix is and is waiting for the parts- whihc is what most dealers seem to be communicating.

These are all considerations we need to take into account to keep things in perspective. We can either loose our minds over what Mazda isn't doing right or give them the benefit of the doubt. Given that this is the FIRST time I've had an issue with the 6 Mazda vehicles I've owned over 15 years, I choose to give them the benefit of the doubt.

You all have a choice of how to apporach the issue.

I'm just trying to help :-)

[the_saint]

60-2704 Attempts to conform motor vehicle to warranties; presumption; term of warranty; how computed.

It shall be presumed that a reasonable number of attempts have been undertaken to conform a motor vehicle to the applicable express warranties, if (1) the same nonconformity has been subject to repair four or more times by the manufacturer, its agents, or authorized dealers within the express warranty term or during the period of one year following the date of original delivery of the motor vehicle to a consumer, whichever is the earlier date, but such nonconformity continues to exist or (2) the vehicle is out of service by reason of repair for a cumulative total of forty or more days during such term or during such period, whichever is the earlier date. The term of an express warranty, such one-year period, and such forty-day period shall be extended by any period of time during which repair services are not available to the consumer because of a war, invasion, or strike, or fire, flood, or other natural disaster. In no event shall the presumption provided in this section apply against a manufacturer unless the manufacturer has received prior written direct notification by certified mail from or on behalf of the consumer and an opportunity to cure the defect alleged.

Laws 1983, LB 155, § 4.
Damn, 40 days for us Nebraskans. (notcool)

[Antonio DiMarco]

"4. The vehicle is out of service by reason of repair to one or more nonconformities for at least 15 days during the lemon law rights period, and for a total of 30 days within any period of 24 months or 24,000 miles (whichever occurs first) after the first repair attempt that occurs during the lemon law rights period. If less than 15 days remain under the lemon law rights period when the vehicle is first brought in for diagnosis or repair, the lemon law rights period for that particular problem shall be extended for a period of 90 days"

If your car meets any of the lemon law requirements you should file for it. When I bought my cavalier it met the requirements for the lemon law (obviously, its a cavalier) I ended up filing for the lemon law and in less than 6 months i got an offer from GM that if i kept the car and continued payments they would reimburse me $9,000 (the car cost 21,000)... which paid off the loan, so sold it and ended up making money on the deal. So if you file for the lemon law dont think you have to give up your 5, they would prefer you keep it and will make some sort of compensation.

What was wrong with your Cavalier?

[unhappyM5owner]

I really think they should start a reality show about us M5 owners.....Names for the show...possibly how about TOTAL RECALL..or RECALL TO DUTY...RECALL TO ACTION...RECALLER ID (cool) I'll tell you what Mazda owners the squeaky wheel gets greased. I picked up a new MPV with leather I might say, but I complained about no sunroof and rear spoiler, guess what they said, they didnt care about my deepest automobile needs I would have to make do with this...oh well. Life is tough....

[-pixy-]

On a side note...there is a Cavalier that went for $21K?? http://img.photobucket.com/albums/v297/mlsaint78/SMILEYS/faint.gif I thought those things were like $17K loaded.

haha, it was the Z24 convertible, loaded. bought it right off the showroom floor. definately a lemon (notcool)

[-pixy-]

What was wrong with your Cavalier?

The car had a couple problems, it was recalled for a bad starter (it could catch fire if overstarted? um ok) The first week i had it i noticed a horrible squeak coming from the back so i took it in and they said it was the suspension and they fixed it but it started again on my way home. I brought it back and they fixed it again (by adding insulation so i wouldnt hear it, nice) The next problem was on a nice hot day i put down the window, and the weather stripping stayed stuck to the window, not the roof, so they had to put on new weather stripping. The new weather stripping leaked so they had to do it again. Then that one started to fall off so they had to do it again. Then one day when i was driving down the road the back of the seat fell off, yeah thats fun. Then the motor for the top burnt out, while i was putting the top up, so it was stuck 1/2 way. The car was a nightmare, and some poor guy bought it from me for his wife, haha. Over all i qualified for the lemon law because it spent more than 45 days in the shop in the first year, and they had to fix the same problem 3 times and it was still not fixed. There was a list of 6 possible ways to qualify, the cav met 3 of them.

[Antonio DiMarco]

The car had a couple problems, it was recalled for a bad starter (it could catch fire if overstarted? um ok) The first week i had it i noticed a horrible squeak coming from the back so i took it in and they said it was the suspension and they fixed it but it started again on my way home. I brought it back and they fixed it again (by adding insulation so i wouldnt hear it, nice) The next problem was on a nice hot day i put down the window, and the weather stripping stayed stuck to the window, not the roof, so they had to put on new weather stripping. The new weather stripping leaked so they had to do it again. Then that one started to fall off so they had to do it again. Then one day when i was driving down the road the back of the seat fell off, yeah thats fun. Then the motor for the top burnt out, while i was putting the top up, so it was stuck 1/2 way. The car was a nightmare, and some poor guy bought it from me for his wife, haha. Over all i qualified for the lemon law because it spent more than 45 days in the shop in the first year, and they had to fix the same problem 3 times and it was still not fixed. There was a list of 6 possible ways to qualify, the cav met 3 of them.


Wow ALL those problems certainly make the 5's SINGLE issue pale in comparison. :-)

The lemon law definitely applied in your situation. Thank you for the perspective.

[Antonio DiMarco]

My dealer called back after I called them on Friday on this (they needed the xtra time to find the MPVs to put us all in), and I went today and gave them my Mazda5 for a brand new MPV LX loaner... (stfu)

I was sad to give away the M5 but was pleasantly surprised how my dealer handled and what they gave me as a loaner. The are giving new MPVs as loaners to their buyers with a plan to "demo'em out" when we return them...When the MPVs run out, they're gonna move to 6's...

They took down drivers licenses and a credit card for incidental damage and that was it. They took our cherished 5 and told us they were putting them all in this huge covered warehouse they have... (headshake

The Service Manager followed the line we've heard here and told me this could be 4 weeks. They apparently don't have a piece to even fix with yet...Its gonna sit ("for however long it takes to fix it right...") :eek: . I guess all dealers in Massachusetts are trying a similar approach (some more proactive than others).

Well anyways, we're sorry to see the 5 go, we just traded in our 2000 MPV for the 5 and guess what...we're back to the MPV! (I must say it is a very solid van however...not easy on the miles though).

If you haven't heard from your dealer call them asap!

Cheers to the day we get her back!!!!! (dance)

Called my dealer this am and although they did not have any update on the fix they did say that they were currently getting a fleet of vans ready for us to take in place of the 6i's!

Very happy despite the situation. I really feel like my dealer and Mazda are taking care of me.

[fam]

Called my dealer this am and although they did not have any update on the fix they did say that they were currently getting a fleet of vans ready for us to take in place of the 6i's!

Very happy despite the situation. I really feel like my dealer and Mazda are taking care of me.

Thats good news. Hopefully they are mpvs!

[the_saint]

Thats good news. Hopefully they are mpvs!
Nope. The they will be Ford 25 passanger super-extendovans (evil)

[isda65]

The car was a nightmare, and some poor guy bought it from me for his wife, haha.

Was the guy who bought it aware of the problems?

[fam]

Thats what the word "used car" means. You should all know that by now.

[-pixy-]

Was the guy who bought it aware of the problems?

When i sold it it told the guy i had a ton of work done on it under the warantee and that the top leaked over the drivers window, everything else seemed fine. The guy was convinced he was getting such a great deal because i was selling for the trade in value on the car.

[Rustydragon]

Just got this e-mail from a mazda rep:

Thanks for contacting Mazda.

We recognize that this may be inconvenient for you and you have my
sincerest apologies.

We are finalizing the repair procedure and will issue complete
instructions to our dealers so they may return cars to customers as
soon as possible. 1 month is a rough estimate and we are hoping it
won't take that long.

Se have instructed our Mazda dealers and their service managers to
arrange a comparable sized rental or loaner vehicle for you when you
arrive at the dealership. Please reply and let me know which dealership
put you into a smaller MAZDA3. I'll see what I can do about getting
something comparably sized to the MAZDA5.

Again, thank you for contacting Mazda. It has been my pleasure to
assist you. Please feel free to reply to this message with any further
questions or comments.

Please take a moment to give us your opinion about our e-mail service.
Click or paste the link below to complete a brief, online survey.

Well..better then nothing i guess.

[Antonio DiMarco]

Just got this e-mail from a mazda rep:

Thanks for contacting Mazda.

We recognize that this may be inconvenient for you and you have my
sincerest apologies.

We are finalizing the repair procedure and will issue complete
instructions to our dealers so they may return cars to customers as
soon as possible. 1 month is a rough estimate and we are hoping it
won't take that long.

Se have instructed our Mazda dealers and their service managers to
arrange a comparable sized rental or loaner vehicle for you when you
arrive at the dealership. Please reply and let me know which dealership
put you into a smaller MAZDA3. I'll see what I can do about getting
something comparably sized to the MAZDA5.

Again, thank you for contacting Mazda. It has been my pleasure to
assist you. Please feel free to reply to this message with any further
questions or comments.

Please take a moment to give us your opinion about our e-mail service.
Click or paste the link below to complete a brief, online survey.

Well..better then nothing i guess.

What more would you have expected? :-)

[Antonio DiMarco]

Thats good news. Hopefully they are mpvs!


Yes my service manager just called and told me that an MPV was waiting for me. Picking it up tomorrow.

[Skylab™]

So if all 2700 M5's have been recalled, are the ones at the assembly plant being assembled, then put in storage untill the correct part(s) can be put on?

Just wondering how long the recall will affect the delivery date of my M5. (huh)

[Libra]

So if all 2700 M5's have been recalled, are the ones at the assembly plant being assembled, then put in storage untill the correct part(s) can be put on?

Just wondering how long the recall will affect the delivery date of my M5. (huh)

What will eventually happen is they will figure out which models (by VIN) are having the exact problems, and will only withhold those until they create a fix. They have a few different assembly plants, along with where the parts are made. Chances are, one location that produces cat converters (for example) were not briefed to insert a component, or left out a weld. I still haven't heard anything about it at work, so I can't give a reasonable explanation, but once I find out, I'll put everyone in the know.

[5thAve]

So if all 2700 M5's have been recalled, are the ones at the assembly plant being assembled, then put in storage untill the correct part(s) can be put on?

Just wondering how long the recall will affect the delivery date of my M5. (huh)

This just in... Mazda has halted global production of the Mazda5 in addition to the North American recall. Looks like the rest of us will be waiting longer to take delivery. Still, I'm glad that I'll be reasonably sure that I'll get a re-engineered vehicle and meanwhile I am lucky that I don't have to be making payments on a car I'm not driving. Now if my ol' Chrysler can just hang together a few more months..... (bike)

Fires prompt Mazda5 production halt, recall


Mark Rechtin
Automotive News / September 21, 2005

LOS ANGELES -- Mazda Motor Corp. has stopped production globally of the 2006 Mazda5 minivan and has recalled 2,700 units in North America for exhaust system-related fires.

Mazda's North American auto dealers have been ordered to stop selling the minivan until the cause of the fires has been found and a solution is in place.

Three fires due to heat buildup in the system have been reported.

[dracore]

This is great :) I still have my M5! Dealer has not to called me to return it yet even though he knows that I'm aware of the issue.

I'm like the only person out on the street with it now! Definitely makes it more of a head turner.

[the_saint]

This is great :) I still have my M5! Dealer has not to called me to return it yet even though he knows that I'm aware of the issue.

I'm like the only person out on the street with it now! Definitely makes it more of a head turner.
LOL
Most of us were the only people with them before the recall. I Bought mine August 1st and still haven't seen one.

[fam]

Has anyone complained enough to get mazda to pay their payments for his month??

[unhappyM5owner]

I did and they(Dealer) cut me a check for October's Payment, I had purchased the 5 on Thursday and Recalled it Friday. I argued that I believed that possibly I would arbitrate to get out of the contract, but I felt for my well being and their apparent cooperation I would ride it out. I did not sign anything and they provided a new MPV, in their behalf and some positive people in this forum I felt that the 5 was cool, and Mazda was trying. Nissan never did this and the brakes on my 04 Titan were chronic and I believe a big safety issue. Anyways you can ask It costs nothing and will probably save more face in lieu of what there already doing, but as you can see there has been no posts or emails from people getting updates from Mazda on the fix, which was suppose to happen middle of the week. Perhaps this is more serious than affixing a simple fix. Oh well.... (crazy)

this message will self destruct in 10...9....8...7..... (gun) (argh) (chair) (dark) if anything happens to me blame my dealer for me causing malcontent...

[the_saint]

I finally got a recall notice in the mail. It was dated Sept. 16th and said pretty much everything that has been said here.

[fam]

Well I got the 05 rental mpv. Its beat to hell. The interior looks like it went through a hurricane (its a florida car so it probably did!). I also fill a little jipped. I may call mazda and see if they could help me a little more. Id love for them to give me real employee pricing on my next mazda. :-)

[miatafied]

Well I got the 05 rental mpv. Its beat to hell. The interior looks like it went through a hurricane (its a florida car so it probably did!). I also fill a little jipped. I may call mazda and see if they could help me a little more. Id love for them to give me real employee pricing on my next mazda. :-)
I called mazda corporate and asked them as much - they said at this point, there was nothing in place for that and if there was gonna be such a program for mazda5 owners it would be announced at a somewhat later date. As of now, they're just concentrating on finding a fix.

I asked because I'm looking to get a new miata "toy". That way I could ask myself "Mazda5 or MX-5?"

[miatafied]

Oh, BTW, I'm trading in my loaner 6 for a loaner MPV (brandy new off the truck) on Monday. We'll see what we get.

[perfecto]

I just got a Toyota Matrix.

[wongpres]

Here's a bit more info on the situation:

http://www.autoweek.com/news.cms?newsId=103231

And here's what Mazda Canada is doing:

http://www.canadiandriver.com/news/050923-1.htm

[Skylab™]

Mazda has told customers they will be without their Mazda5s for at least 30 days.

(braindead

Arghh!

I hope Mazda is focusing on getting production going ASAP. (thought)

[BlkZoomZoom]

I've been calling the Mazda Tech line every other day now to find out any updates on this. Nothing new yet...

[rockett]

I need to vent some frustration so here goes...

The dealership that I purchased my M5 is called Crain Mazda. Now Crain is a very large dealership which includes many other makes and models of cars. Their slogan is "The Crain Team's Got'em" with a bit of a twang to it coming from the south. (blarf) As I was helping with a home remodeling project today, I got to hear their comercial all day on the radio since they were advertising this huge sale that was going on. I came up with a new slogan for them. It should be "The Crain Team's STILL GOT MINE".

I want my car back dang it. (bicker)

[Antonio DiMarco]

I need to vent some frustration so here goes...

The dealership that I purchased my M5 is called Crain Mazda. Now Crain is a very large dealership which includes many other makes and models of cars. Their slogan is "The Crain Team's Got'em" with a bit of a twang to it coming from the south. (blarf) As I was helping with a home remodeling project today, I got to hear their comercial all day on the radio since they were advertising this huge sale that was going on. I came up with a new slogan for them. It should be "The Crain Team's STILL GOT MINE".

I want my car back dang it. (bicker)

Did they give you a loaner in the 5's absence?

[rockett]

Did they give you a loaner in the 5's absence?

Yeah, they gave us an MPV. They first gave me a choice between a Mazda 3 4 door or Mazda 3 hatchback. They said the hatchback was bigger and would fit a family better. In the end I asked them for an MPV and so they pulled one off the lot and let me use that. It had less than 50 miles on it. On my way home, all interstate and in a hilly area, the MPV struggled with just me in the vehicle going up the various inclinations. The M5 didn't give me a bit of trouble with me, my wife and baby in the car, along with two strollers and various other items in the car. Those who say the M5 has power issues, I have to disagree. The MPV has "more" of a power issue. This MPV has a V6 3.0 litre engine. Not sure if there are other larger engines in the MPV but I would guess not.

In the end, Crain Mazda has been a great experience overall. I just don't like their slogan at the moment. Its always nice hearing about a problem with a vehicle coming from the dealership first than from reading it on a forum and then calling up the dealership finding out they have no idea of the issue. The Friday that the problem was announced, I heard personally from my salesman that afternoon asking that I bring it in right away. Later that Friday I called the service manager to find out more details and he was very honest with me that I shouldn't bring the car in until that Monday as during the weekend he wasn't going to have any good loaner cars to put me in. (I should mention here that I live aproximately 1 hours and 15 minutes away from the dealer) He said for me to wait and that he would have more choices to offer me and in the end, that was very true.

That's my story for anyone who cares to know. (yawn)

[fam]

Uhmm the mpv i had for a rental just beat a v6 accord today with a very pissed off punk driving it! lol. Likewise im thinking if it had trouble then you something is wrong with that motor as it is ALOT faster than the 5. Im willing to bet its quicker than my 3s i had. Anyways, the MPV i have is a hertz rental 05...when you turn the AC on it smells like wet cigarettes really bad so I am returning it tomorrow ASAP.

[Antonio DiMarco]

Uhmm the mpv i had for a rental just beat a v6 accord today with a very pissed off punk driving it! lol. Likewise im thinking if it had trouble then you something is wrong with that motor as it is ALOT faster than the 5. Im willing to bet its quicker than my 3s i had. Anyways, the MPV i have is a hertz rental 05...when you turn the AC on it smells like wet cigarettes really bad so I am returning it tomorrow ASAP.

I wouldn't say the MPV could beat my 3S, but it is probably a bit quicker than the 5. For the short time we had our 5 I would describe it's power as smooth and progressive and maybe- just maybe, slightly underpowered. But that's after a day of driving and before the motor was broken in. I think the 5 speed is defintely a better choice with this motor, though I was surprised at how ballsy the 6i we had was with the sport-shift 4 speed auto.

We took the MPV LX on a 100 mile trip Saturday and while it defintely could get up and go, it wasn't all that excitign to drive. I also thought the interior plastics were on the cheap side. The upolstery was defintely high quality though.

I miss our 5 :-(

[miatafied]

Wow, didn't realize how accustomed I had already become to driving the 5 around! The loaners - no matter what they give me all suck in comparison!! The 5 was FUN to drive - and it fit the kids sooo easily. Yikes, what a chore to drive around in a boring car all the time! I guess I should be happy that I don't have to PAY for a rental - but still, it's not fun. They should have given us equally FUN cars to drive as loaners. I'd gladly take an 8!

[fam]

Oh no doubt the 5 is fun to drive. The mpv blows in interior materials, suspension, and tranny. The 5 lets you feel the road and shifts beautiful. THe mpv shifts like crap,cant decide what gear to be in. But auto to auto, the mpv would beat the 3S I owned (04 HB)in a 0-60. It sucks on gas as well though. Ahh well, Im not really standing up for what I have nicknamed "The Big Blue Tank".

[Antonio DiMarco]

Oh no doubt the 5 is fun to drive. The mpv blows in interior materials, suspension, and tranny. The 5 lets you feel the road and shifts beautiful. THe mpv shifts like crap,cant decide what gear to be in. But auto to auto, the mpv would beat the 3S I owned (04 HB)in a 0-60. It sucks on gas as well though. Ahh well, Im not really standing up for what I have nicknamed "The Big Blue Tank".


Remember the MPV has been around for the better part of 5 years- so it maybe unfair to compare it to the newer, cooler designs of the 3, 5 and 8. The MPV interior reminds me of the 2001 Protege ES I traded in for my 3s stick: decent, but not "cool".

Mazda better stop overachieving with these new designs or they're liable to create a population of loyal users who will KILL to be without their cars. (gun) I'm certainly reaching that point. I've gone to visit my 5 after the dealership closes just to makes sure it's safe. :'(

Boy we humans are a sorry bunch (freak)

[REMillers]

Wow, good luck guys. Maybe now us 8s will get a break on all the recalls :)

If Mazda does not come out with a fix within a month of your Mazda5 being out of your hands then least in Virginia you can file for Lemon Law.

"

The motor vehicle is out of service due to repair for a cumulative total of thirty calendar days, unless such repairs could not be performed because of conditions beyond the control of the manufacturer, its agents or authorized dealers, including war, invasion, strike, fire, flood or other natural disasters.
"

Good luck everyone.

[Antonio DiMarco]

Wow, good luck guys. Maybe now us 8s will get a break on all the recalls :)

If Mazda does not come out with a fix within a month of your Mazda5 being out of your hands then least in Virginia you can file for Lemon Law.

"

The motor vehicle is out of service due to repair for a cumulative total of thirty calendar days, unless such repairs could not be performed because of conditions beyond the control of the manufacturer, its agents or authorized dealers, including war, invasion, strike, fire, flood or other natural disasters.
"

Good luck everyone.

Yeah Massachusetts is around 15 days. But then I ask myself what would I get in place of the 5? There's nothing that even comes close to it. The only reason we even considered the 5 in the first place is because it was smaller, more fuel efficient than our Pilot and had the option of a 5 speed.

[fam]

Thats what youre going to find in here. No one wants anything but their 5. The 5 is such a perfect fit glove for the people that bought it that they are dependant. Id like to buy an extra 5 and put it in vacuum storage to preserve it for when my 5 starts getting old. :-)

[perfecto]

After a weekend of driving a Matrix around ... I like it. It's not a 5, but the engine feels like it has more power. It feels very cheap inside though, not nearly as plush and comfortable as my 5.

[the_saint]

Thats what youre going to find in here. No one wants anything but their 5. The 5 is such a perfect fit glove for the people that bought it that they are dependant. Id like to buy an extra 5 and put it in vacuum storage to preserve it for when my 5 starts getting old. :-)
LOL!! I hear that!

[5thAve]

Thats what youre going to find in here. No one wants anything but their 5. The 5 is such a perfect fit glove for the people that bought it that they are dependant. Id like to buy an extra 5 and put it in vacuum storage to preserve it for when my 5 starts getting old. :-)

Yep... we placed our order in August and now with production in hiatus we're guessing delivery can't possibly happen before Jan or even Feb... But what would we buy in its place? We can't find another vehicle in the price range that is the right combination of size, fun, features, and economy. So we'll just wait it out, as I suspect will many other 5 owners.

[isda65]

Here's something interesting from the Edmunds Mazda 5 forum:
"And he could puchase something else. I'm glad I didn't fit in the 5 or I would be in this mess. Where/How much R&D did they do to miss the chance of fires. Nissan made the same mistake though with the Van. They took a car that wasn't necessarily meant for the U.S. and installed a U.S. friendly engine in it. The engine bay wasn't designed for that amount of heat generated by the larger engine though and caught fire. They had to buy em all back."

"Nissan van class action settlement.
February 11, 1994

Nissan must buy back all that remain of the 33,000 fire prone mini vans it sold in the U.S. between 1987-1990 after pressure from a safety research firm and the NHTSA. The California class action agreement only gave van owner a $500 credit toward a vehicle brought from a Nissan dealer. "

It's curious how a seemingly simple thing as "installing a heat shield" (this is according to the rumors running around the discussion boards), could take at least 30 days to fix. A nagging thought in me persists that this is something more complex. Could the whole of the Mazda 5 been designed so tight that all available spaces have been used and adding what could be such a simple "add-on" "heat shield" could compromise the efficiency factored into the exhaust system?

Or, could this be a case similar to the one mentioned above? Why are they recalling only the 2700+ units in North America?

[rockett]

I just called Mazda's Customer Service and the person who I spoke with apparently had the inclination that the problem may actually turn out to be with a sensor. To correct the problem it may only turn out to be a firmware update. In the end, there may not be any parts that are being developed, instead a piece of software is being developed to correct the sensor. Once it is written, it has to be approved by the governing body and then sent out to the dealers. I think this is actually a good thing since they won't have to modify any parts in the car. Anyways, that is what the customer service rep said. How much you can believe in this is up for debate, but I do think its a whole different approach from what has been said lately. In the end, the M5 may be very well designed, just faulty software and software is easily fixable (most the time).

[Antonio DiMarco]

I just called Mazda's Customer Service and the person who I spoke with apparently had the inclination that the problem may actually turn out to be with a sensor. To correct the problem it may only turn out to be a firmware update. In the end, there may not be any parts that are being developed, instead a piece of software is being developed to correct the sensor. Once it is written, it has to be approved by the governing body and then sent out to the dealers. I think this is actually a good thing since they won't have to modify any parts in the car. Anyways, that is what the customer service rep said. How much you can believe in this is up for debate, but I do think its a whole different approach from what has been said lately. In the end, the M5 may be very well designed, just faulty software and software is easily fixable (most the time).

That would be good news as long as the update didn't adversely affect fuel economy or performance.

[Antonio DiMarco]

Here's something interesting from the Edmunds Mazda 5 forum:
"And he could puchase something else. I'm glad I didn't fit in the 5 or I would be in this mess. Where/How much R&D did they do to miss the chance of fires. Nissan made the same mistake though with the Van. They took a car that wasn't necessarily meant for the U.S. and installed a U.S. friendly engine in it. The engine bay wasn't designed for that amount of heat generated by the larger engine though and caught fire. They had to buy em all back."

"Nissan van class action settlement.
February 11, 1994

Nissan must buy back all that remain of the 33,000 fire prone mini vans it sold in the U.S. between 1987-1990 after pressure from a safety research firm and the NHTSA. The California class action agreement only gave van owner a $500 credit toward a vehicle brought from a Nissan dealer. "

It's curious how a seemingly simple thing as "installing a heat shield" (this is according to the rumors running around the discussion boards), could take at least 30 days to fix. A nagging thought in me persists that this is something more complex. Could the whole of the Mazda 5 been designed so tight that all available spaces have been used and adding what could be such a simple "add-on" "heat shield" could compromise the efficiency factored into the exhaust system?

Or, could this be a case similar to the one mentioned above? Why are they recalling only the 2700+ units in North America?

I think you're overexamining the issue. It could easily take a month to figure out a fix even if it was a heat shield. If you consider that Mazda pulled the 5's before having a fix then the month timeframe is plausible. I'm in software development and it easily takes a month to find/fix/verify a major issue in software. Imagine the added complexity of a product with as many parts and systems as an automobile. Yes the timeframe is realistic especially if Mazda wants the fix to apply to several thousand 5's that are yet to be built.

[miatafied]

So, what's the concensus on "worst case scenario"? It takes them longer than a month to figure out? They offer to buy them back? I don't know - never had a car that was recalled like this - just wondering if anyone knows what's happened in the past and what kind of remedies the Manufacturer was willing to do for the unlucky saps stuck in our position. I'm hoping that it quickly and fairly quietly gets fixed and we're all back on the road again.

[boogaboo]

I heard on NPR "All Things Considered" today that: "Mazda has halted production of its newest crossover vehicle, the Mazda5, its is pulling all Mazda5s off the dealer floors, recalling all sold Mazda5s, and suspending all sales of the vehicle, after a significant enough percentage of these vehicles erupted in flames"

A local network affiliate covered the story ever-so-briefly as well.

The NPR story is upsetting me because it is vague and has a finality to it... (burn)

Did Mazda go fully public today with this?

I guess its nothing we didn't know...but...

[fam]

I swapped the gas guzzling mpv for a PT cruiser while they still are trying to find me a 6. The PT cruiser is SOOO much smaller than I thought it was. It makes my 3 HB seam like school bus.

[Antonio DiMarco]

I heard on NPR "All Things Considered" today that: "Mazda has halted production of its newest crossover vehicle, the Mazda5, its is pulling all Mazda5s off the dealer floors, recalling all sold Mazda5s, and suspending all sales of the vehicle, after a significant enough percentage of these vehicles erupted in flames"

A local network affiliate covered the story ever-so-briefly as well.

The NPR story is upsetting me because it is vague and has a finality to it... (burn)

Did Mazda go fully public today with this?

I guess its nothing we didn't know...but...

I would take what NPR says with a grain of salt. The Media is the last thing we should be listening to. They have no perspective. They hear "fire" and "recall" and they apply the same logic they apply to the worst recalls in History. As far as the Media is concerned the 5 is a Pinto.

Either the 5 will be fixed or Mazda will reinburse us, it's that simple. If this was a Chevy, Ford or even a Volkswagen I'd have less faith in a fix but we've all driven the 5. It's well-designed and solid. The Japanese are known for no-nonsense engineering.

I still stick to my initial estimate: Two to three weeks. Once it gets to 4 weeks or beyond a month then I'll start worrying. Until then I have a rental and will let Mazda do their thing.

Again, Mazda has a lot riding on the 5. They don't want it to fail either.

[isda65]

I think you're overexamining the issue. It could easily take a month to figure out a fix even if it was a heat shield. If you consider that Mazda pulled the 5's before having a fix then the month timeframe is plausible. I'm in software development and it easily takes a month to find/fix/verify a major issue in software. Imagine the added complexity of a product with as many parts and systems as an automobile. Yes the timeframe is realistic especially if Mazda wants the fix to apply to several thousand 5's that are yet to be built.

I can't help not "overexamining" the issue. After having been in the computer industry for 20 years as programmer, systems analyst and now database administrator overanalyzing things is kind of second nature now :) Anyway, the "software" angle was posted after mine and so I haven't taken this into consideration in my previous post.

But I am not going to get into a debate about what exactly ails the 5 right now because if there's one thing that we don't have here, it is information. That's why I was careful to say that it was just my gut feel. You can't argue with that.

[rockett]

I can't help "overexamining" the issue. After having been in the computer industry for 20 years as programmer, systems analyst and now database administrator overanalyzing things is kind of second nature now :) Anyway, the "software" angle was posted after mine and so I haven't taken this into consideration in my previous post.

I am not going to get into a debate of details because if there's one thing that we don't have here, it is information. That's why I was careful to say that it was just my gut feel. You can't argue with that.


Having said all of that, I'm very interested in your thoughts about the "software angle". I'm a netadmin so I know where you are coming from. I figure this is something that is very plausible and makes since to me.

I have a coworker that his Honda Insight needed a software update shortly after purchasing it so to me it seems to be a very realistic fix.

[isda65]

I swapped the gas guzzling mpv for a PT cruiser while they still are trying to find me a 6. The PT cruiser is SOOO much smaller than I thought it was. It makes my 3 HB seam like school bus.

I remembered feeling claustrophobic the first time I test drove it.

[the_saint]

I remembered feeling claustrophobic the first time I test drove it.
Me too. I remeber thinking that looking out the windshield was like looking out through a gun turret

[Antonio DiMarco]

I can't help not "overexamining" the issue. After having been in the computer industry for 20 years as programmer, systems analyst and now database administrator overanalyzing things is kind of second nature now :) Anyway, the "software" angle was posted after mine and so I haven't taken this into consideration in my previous post.

But I am not going to get into a debate about what exactly ails the 5 right now because if there's one thing that we don't have here, it is information. That's why I was careful to say that it was just my gut feel. You can't argue with that.

Point taken and yes you are entitled to a gut feel :-). Yeah we engineering types can't halep by analyze the hell out of things :-)

I'm going to give Mazda a call and see if there is some consistency to this software message.

[unhappyM5owner]

I'm trying to stay positive but according to Mazda and the Dealer we were suppose to have heard some thing along the lines of an email to service advisors late last week. In the same vein I called dealer service today no word from Mazda.

[the_saint]

I called my dealer earlier today too and they still did not have any info.

[Antonio DiMarco]

I'm trying to stay positive but according to Mazda and the Dealer we were suppose to have heard some thing along the lines of an email to service advisors late last week. In the same vein I called dealer service today no word from Mazda.

I just spoke to Mazda Tech support and he told me:

They are currently trying to assess a couple of fix candidates. I also confirmed that Mazda DID NOT have a fix for the issue before issuing the recall. They literally issued the recall after confirming the reports of fire. According to the Tech Support Rep he says that a month is worse case scenerio. They're trying to get a fix ASAP since the problem is causing bad press. But they don't want to rush it and get it wrong. Getting the fix wrong would be even more damaging than the intial problem.

[unhappyM5owner]

I just spoke to Mazda Tech support and he told me:

They are currently trying to assess a couple of fix candidates. I also confirmed that Mazda DID NOT have a fix for the issue before issuing the recall. They literally issued the recall after confirming the reports of fire. According to the Tech Support Rep he says that a month is worse case scenerio. They're trying to get a fix ASAP since the problem is causing bad press. But they don't want to rush it and get it wrong. Getting the fix wrong would be even more damaging than the intial problem.
Thanks for the vine (thumb)

[Antonio DiMarco]

I called my dealer earlier today too and they still did not have any info.

I spoke to tech support at Mazda again and asked them if they could issue a update on the recall. I told him that many of us are trying to be patient, but after almost two weeks and no new info, we're wondering what is going on. He said that he would relay the info to his management.

[Skylab™]

Yep... we placed our order in August and now with production in hiatus we're guessing delivery can't possibly happen before Jan or even Feb... But what would we buy in its place? We can't find another vehicle in the price range that is the right combination of size, fun, features, and economy. So we'll just wait it out, as I suspect will many other 5 owners.


Well, I was told it would take 8-12 weeks to get my 5. If it's twice as long, I don't think it would be out of the question to get a lower price on the car. What do you all think? (huh)


-Craig™

[smaria]

...and it's user stupidity...65 MPH in second gear isn't a good combination in any car.

"Mazda has determined that the cause of these fires is excessive exhaust heat caused by inadvertent operation of the vehicle in the manual mode of the automatic transmission at highway speeds in second gear. It is possible that extended high-RPM operation may cause this exhaust overheat, and a subsequent fire.

Mazda will resolve this situation with the installation of a warning label instructing customers on the proper operation of the vehicle in the “M” mode of the automatic transmission. In addition, a heat-shield will be added to all vehicles as well as a recalibration of the automatic transmission electronic control unit.

Mazda expects all vehicles to be repaired and returned to their owners as soon as possible. New vehicle deliveries will resume as soon as vehicles in inventory are repaired. In the interim, Mazda will provide all customers with replacement transportation at no cost."

[the_saint]

:wtf: Are you friggin serious!!!?!???! (argh)
We have to pay for the stupidity of a couple of dumb @$&^*! morons! (pow) (argh)

Ima kill somebody (dark)

[fam]

:wtf: Are you friggin serious!!!?!???! (argh)
We have to pay for the stupidity of a couple of dumb @$&^*! morons! (pow) (argh)

Ima kill somebody (dark)

Weve all had to pay dearly for the stupidity of others. Its called car insurance. If youve ever been a teenage and early 20's male, youve been raped. I paid 220 a month at the age of 19 for a v6 mustang! I have bever had an accident or ticket! It still stayed around 130 until I turned 25.

[the_saint]

I know I know, but it's just so frustrating.


btw fam, looks like you were right after all.

[fam]

What was I right about?

[the_saint]

What was I right about?
Weren't you the one who wasn't going to turn your 5 in to the service dept.?

[afticarab]

Can you provide a source for this info, link, authorized press release etc. Thanks. (gossip) (canada)

[smaria]

Can you provide a source for this info, link, authorized press release etc. Thanks. (gossip) (canada)

Sure, here's the link. Sorry for not posting it before:

http://media.ford.com/newsroom/release_display.cfm?release=21615

[fam]

Yeah but I gave in Friday under pressure of everyone here cursing me to flames :-)
Now Im in an armPiT cruiser, boy I hate that thing.

[Kaian]

Sure, here's the link. Sorry for not posting it before:

http://media.ford.com/newsroom/release_display.cfm?release=21615


Thanks for the info. With luck our nightmare will soon be over. :) I'm actually glad to hear that the cause was user stupidity for the most part. We 5-speed manual types already know not to redline the tachometer. :)

[isda65]

...and it's user stupidity...65 MPH in second gear isn't a good combination in any car.

"Mazda has determined that the cause of these fires is excessive exhaust heat caused by inadvertent operation of the vehicle in the manual mode of the automatic transmission at highway speeds in second gear. It is possible that extended high-RPM operation may cause this exhaust overheat, and a subsequent fire.

Mazda will resolve this situation with the installation of a warning label instructing customers on the proper operation of the vehicle in the “M” mode of the automatic transmission. In addition, a heat-shield will be added to all vehicles as well as a recalibration of the automatic transmission electronic control unit.

Mazda expects all vehicles to be repaired and returned to their owners as soon as possible. New vehicle deliveries will resume as soon as vehicles in inventory are repaired. In the interim, Mazda will provide all customers with replacement transportation at no cost."

I must admit it happened to me once. Being new to this shiftronic thingy I was trying it out one time and for some reasons I just forgot. Good thing that I was in a busy street so I didn't get to speed up to my normal city limit speed which is 50-60kph. This baby is so quiet I didn't notice that the gear was in 2nd if not for the fact that I just happened to glance at the rpm gauge and noticed the rpm was really high (4k) and that indeed there was some sort of background buzz for a minute or two now (I thought it was traffic noise). To make a long story short I was very careful the next time.

I know 2nd gear at 65mph seems stupid and all. But I wouldn't be too harsh on these people. If we consider that shiftronic technology has been around for some time now and that there are an abundance of rich stupid people who could afford cars with this technology and the fact that there has been no fire incidences reported as far as I'm concerned (correct me if I'm wrong) it would seem that Mazda is the bigger stupid here from where I stand. My point is aren't there supposed to be rpm limiters or governors nowadays in new cars (I know my 2003 Honda Accord had one)? Wasn't Mazda supposed to have factored this in already? I mean I don't think an auto company has business making cars that catches fire if you rev it too much. Lots of people have done this especially those who were just learning to drive a manual. You break the engine, yes. But to catch fire? This on a 2006 model I find it really hard to accept.

[Antonio DiMarco]

...and it's user stupidity...65 MPH in second gear isn't a good combination in any car.

"Mazda has determined that the cause of these fires is excessive exhaust heat caused by inadvertent operation of the vehicle in the manual mode of the automatic transmission at highway speeds in second gear. It is possible that extended high-RPM operation may cause this exhaust overheat, and a subsequent fire.

Mazda will resolve this situation with the installation of a warning label instructing customers on the proper operation of the vehicle in the “M” mode of the automatic transmission. In addition, a heat-shield will be added to all vehicles as well as a recalibration of the automatic transmission electronic control unit.

Mazda expects all vehicles to be repaired and returned to their owners as soon as possible. New vehicle deliveries will resume as soon as vehicles in inventory are repaired. In the interim, Mazda will provide all customers with replacement transportation at no cost."

Yeah! And I purchased a 5 speed! No wonder the problem wasn't in Europe. Most of them drive stick. It also makes sense that many of us did not see the issue.

Very good news. Hopefully those who have a 5 speed won't have to wait long.

So glad it wasn't anything major.

[Antonio DiMarco]

:wtf: Are you friggin serious!!!?!???! (argh)
We have to pay for the stupidity of a couple of dumb @$&^*! morons! (pow) (argh)

Ima kill somebody (dark)

I'm not surprised about Mazda having to save people from themselves. My wife works for an insurance company and you wouldn't believe the number of idiots that are out there. Any parent can just look at the tag on the back of any childrens toy and you'll see evidence of it. For example who in their right mind would use a bouncy seat as a floatation device?!

[REMillers]

LOL it is like the Thermal issue with the 8s where people would sit holding their revs for minutes on end.

[isda65]

Mazda has determined that the cause of these fires is excessive exhaust heat caused by inadvertent operation of the vehicle in the manual mode of the automatic transmission at highway speeds in second gear. It is possible that extended high-RPM operation may cause this exhaust overheat, and a subsequent fire.

Based on the fact that it was only us here in North America that have been affected would it be correct to say that if I drive the 5 in 2nd gear at 65mph in JAPAN or EUROPE this won't happen? I don't understand how our 5's here could be so different. I know there are differences but how can it be so that ours catches fire and theirs don't?

Mazda will resolve this situation with the installation of a warning label instructing customers on the proper operation of the vehicle in the “M” mode of the automatic transmission

What kind of warning I wonder. That the vehicle will catch fire if operated improperly? Jeez, this is silly. Why do auto companies even bother putting up sensors to automatically deactivate the air bag if certain conditions are not met. Why not just stick a warning on the dashboard instead!

In addition, a heat-shield will be added to all vehicles as well as a recalibration of the automatic transmission electronic control unit.

So if they're going to fix the AT ECU how are they going to do this on the standard models?

[the_saint]

Based on the fact that it was only us here in North America that have been affected would it be correct to say that if I drive the 5 in 2nd gear at 65mph in JAPAN or EUROPE this won't happen? I don't understand how our 5's here could be so different. I know there are differences but how can it be so that ours catches fire and theirs don't?
Emissions equipment maybe? Since different places have different standards could it be possible that there is enough of a variation in the exhaust & emissions systems on the NA version to cause the problem?
I dunno.

I wonder if an aftermarket exhaust would remedy this situation? Vroom-vroooom (ricer) lol

[Antonio DiMarco]

Emissions equipment maybe? Since different places have different standards could it be possible that there is enough of a variation in the exhaust & emissions systems on the NA version to cause the problem?
I dunno.

I wonder if an aftermarket exhaust would remedy this situation? Vroom-vroooom (ricer) lol

I think the_saint is on the right track. There is a lot of differences between European models and NA models. Exhaust is one and bumper protection is another. Of course bumpers have no bearing on this issue.

I guess we'll see what Mazda does for the sticks among us. Maybe they think that those who drive sticks are just a smarter crew (boom07) . It's all about the ZOOm-Zoom

[Antonio DiMarco]

Thanks for the vine (thumb)

Vine?

[unhappyM5owner]

Vine?
I believe vine is a metaphor for info help etc (Jim Rome sports talk radio show lingo.... he refers to his show as the jungle thus the reference to vine as in tree vine, tarzan u know?....and when someone gives him info or help he thanks him for the vine, sorry about being cryptic and no it's not wine...although I could use some at this point. I have a 5 speed and maybe we will not be as involved as AT... (cheers) So thanks for the info and have a drink... (cheers)

[boogaboo]

The European & Asian models also have sigificantly smaller engines (1.8L vs. 2.3L here in the US) and/or Diesel engines which probably have altogether different exhhaust systems (all this coupled with the different emmissions reqs in Europe).

So while we consider the Mazda5s across the world brother/sister vehicles, they are definitely not identical twins. Heck, check out the awesome options available on the M5 in Japan!!! I doubt we'll see much of those accessories here... (glare)

Cheers to all! (cheers)

[Antonio DiMarco]

I believe vine is a metaphor for info help etc (Jim Rome sports talk radio show lingo.... he refers to his show as the jungle thus the reference to vine as in tree vine, tarzan u know?....and when someone gives him info or help he thanks him for the vine, sorry about being cryptic and no it's not wine...although I could use some at this point. I have a 5 speed and maybe we will not be as involved as AT... (cheers) So thanks for the info and have a drink... (cheers)

You're very welcome.

[miatafied]

I wonder if an aftermarket exhaust would remedy this situation? Vroom-vroooom (ricer) lol


LOL - you know you want it!!

[miatafied]

Yeah! And I purchased a 5 speed! No wonder the problem wasn't in Europe. Most of them drive stick. It also makes sense that many of us did not see the issue.

Very good news. Hopefully those who have a 5 speed won't have to wait long.

So glad it wasn't anything major.

I'm thinking that we'll have to wait as long - I guess they're still installing a heat shield on EVERYONE's car - so now we have to wait for that part to arrive at the dealership. That heat shield better not make any noise! (I had a subie with a noisy heatshield - no matter how many times I tightened it - it still made this annoying buzzing from time to time)

[Antonio DiMarco]

I'm thinking that we'll have to wait as long - I guess they're still installing a heat shield on EVERYONE's car - so now we have to wait for that part to arrive at the dealership. That heat shield better not make any noise! (I had a subie with a noisy heatshield - no matter how many times I tightened it - it still made this annoying buzzing from time to time)

I maybe wrong but I believe the heat shields they use between the underbody and exhaust aren't made out of metal, but an insulation material sandwiched between aluminum foil. I remember seeing this on my 3 when it was up on a lift and saw it on teh underbody of the 5 as well. Pretty cool stuff.

I got to believe that it won't take long to get the part (maybe longer for the software update). My guess is that we'll be back in our 5's by next weekend.

[the_saint]

My guess is that we'll be back in our 5's by next weekend.
I hope so, I'm like a crackhead jonesin'for my next fix. (boom07)

[Antonio DiMarco]

I hope so, I'm like a crackhead jonesin'for my next fix. (boom07)

I'm actually not to anxious YET. I have to go apple picking with my son and his school on Friday. I signed up to take 4 kids so I'd rather have them get the MPV dirty :-).

[unhappyM5owner]

I'm actually not to anxious YET. I have to go apple picking with my son and his school on Friday. I signed up to take 4 kids so I'd rather have them get the MPV dirty :-).
I'm going to travel to Arizona on a long...road trip hopefully before we give up the MPV, bad gas mileage though.... (alright)

[fam]

The heatshield currently in place over most of the exhaust is a really thin glossy finish metal of which I have never seen used before. American cars have a thick shield of heavy duty metal. Mazda's looks more high tech but is pretty thin, kind of looks like paper thin diamond plate. What scared me wasnt the shielding, it was that most of the undercarriage is plastic panels.

[Antonio DiMarco]

The heatshield currently in place over most of the exhaust is a really thin glossy finish metal of which I have never seen used before. American cars have a thick shield of heavy duty metal. Mazda's looks more high tech but is pretty thin, kind of looks like paper thin diamond plate. What scared me wasnt the shielding, it was that most of the undercarriage is plastic panels.

I have no problem with plastic as long as it's been tested to withstand the heat. Plastic gets a bad rap. The truth is that the majority of composites are stronger and more durable than metal. Look at Kevlar.

No doubt the glossy metal is designed to deflect heat away from the body. Probably works a helluva lot better than the older steel versions which act more like a heat sink than a shield.

[fam]

I think that all the flat plastic panels under the 5 make it so quiet on the highway. Just letting you know that I hate the POS pt cruiser im driving as a rental and that I miss my 5. Mazdas going to need to cut me a check for 1 months payment and give me a helluva discount on my next mazda (or on some leet accessories) to make me forget about this mess. Whos up for calling the support line and getting some compensation?!!???! Once someone gets it we all can get it.

[smaria]

Mazdas going to need to cut me a check for 1 months payment and give me a helluva discount on my next mazda (or on some leet accessories) to make me forget about this mess.
Ooo...free accessories! (thumb)
Who here is the best at negotiating? Not me!

[Antonio DiMarco]

I think that all the flat plastic panels under the 5 make it so quiet on the highway. Just letting you know that I hate the POS pt cruiser im driving as a rental and that I miss my 5. Mazdas going to need to cut me a check for 1 months payment and give me a helluva discount on my next mazda (or on some leet accessories) to make me forget about this mess. Whos up for calling the support line and getting some compensation?!!???! Once someone gets it we all can get it.


Can't we just get along? :-)

Mazda did the right thing and it sounds like you're out for blood. I would take up your rental with the dealer as it's apparent that they did not follow Mazda's direction. Mazda actually shipped 3 brand new MPVs to my dealership to cover rentals. Who knows your dealer may have pocketed the cash :-)

[fam]

Of course im out for blood. I paid for a new car and it hasnt been in my possession for week(s). In return I am dealt with a used beat down cigarette stinking 05 mpv with florida plates then a PT cruiser. The dealer wasnt willing to give out new MPVs as they said it was too much of a liability whatever that means. A used rental in trade for a new car I AM MAKING PAYMENTS ON is not a fair trade. Mazda will have to compensate me for this months payment at bare minimum as my wife wont let me go on another day if I dont as she is furious and uses profanities every day that she has to drive herself and child around in my 3i vs the 5 that she adores because she has hated everything I brought home to replace it. The inconvenience worsens every day. Is there anyone willing to harp at the customer support for some goodies???? If not I may have to.

[Antonio DiMarco]

Of course im out for blood. I paid for a new car and it hasnt been in my possession for week(s). In return I am dealt with a used beat down cigarette stinking 05 mpv with florida plates then a PT cruiser. The dealer wasnt willing to give out new MPVs as they said it was too much of a liability whatever that means. A used rental in trade for a new car I AM MAKING PAYMENTS ON is not a fair trade. Mazda will have to compensate me for this months payment at bare minimum as my wife wont let me go on another day if I dont as she is furious and uses profanities every day that she has to drive herself and child around in my 3i vs the 5 that she adores because she has hated everything I brought home to replace it. The inconvenience worsens every day. Is there anyone willing to harp at the customer support for some goodies???? If not I may have to.

I would call Mazda and complain that your dealer isn't helping you out. If your going to blame anyone blame your dealer. In order for Mazda to help they need to know your issue. Have you called them regarding your dealers poor service?

Many of you may think that I'm cutting Mazda too much of a break but the reality is that shit happens and my dealer has been fantastic with making sure I'm taken care of. Sure I'm pissed that this happened but I have to give credit where credit is due. Mazda didn't have to ship out MPVs but they did it becasue it was the right thing to do.

Place blame where blame is due. Don't lash out without focus. My experience is that if you have your facts straight and approach an issue with a clear head then your more likely to get somewhere. When I called Mazda up yesterday I was cordial and even laughed a couple of times. The Tech person was in turn more willign to offer information.

What's the saying? More bees with honey than vinegar?

[the_saint]

Just be glad you didn't buy a Murano (boom07)
Old news (http://www.msprotege.com/forum/showthread.php?t=115315)

[jagsouth1]

How do I go about about contacting a techie at Mazda? Any update today?

[Antonio DiMarco]

How do I go about about contacting a techie at Mazda? Any update today?

Just call Mazda USA at 1-800-222-5500.

Another thing about Mazda Tech Support is that you never seem to have to wait long. No more than 5 minutes tops.

[insider]

Yeah, what a horrible world if most people expected to get what they pay for, and if most people tried to haggle for the lowest price possible when buying a car, and if most people tried to make/save as much money as possible. Oh, wait, that IS how things work here (usa)

So how is anything you just said relate to trying to milk Mazda for free stuff.

I'm sure you haggled for the lowest price, And you got what you paid for. The manufacture is honoring the wty and providing you with a rental car just like the wty states.

[perfecto]

So how is anything you just said relate to trying to milk Mazda for free stuff.

I'm sure you haggled for the lowest price, And you got what you paid for. The manufacture is honoring the wty and providing you with a rental car just like the wty states.

It'd be nice if Mazda would give us something as a reward for sticking with them through the recall of our beloved vehicle... I mean, crap, I've had a Toyota and frankly it's a really SOLID car that I wish I'd looked into more when I bought my 5.

Mazda should be sucking up to us and trying to keep us sweet.

[unhappyM5owner]

I've looked thru both sides of the glass, on one hand this is a new vechicle and don't expect perfection, but that's why I buy new, not a used. Then there is the side of trying to be patient considering circumstances beyond our control. In a simple legal sense there is no cooling off period after buying a vechicle. Unfortunately your stuck and in this case must seek out lemon law details per state you purchased. Thus, in CALI I must wait 30 days for any legal options of repurchase or compensation. You could request arbitration but that takes time, in these circumstances although not one of us likes being without this unique car is that you must push your dealer, I did and he cut me a check for OCT, probably all dealers will not do this. Mazda looks like its trying, I had a poor experience with my other 1st year production model a 04 Nissan Titan. Nissan was in constant denial and many times I had to convince the Dealer for a rental. The Titan has had a problem with small rotors and the 04's to this day still have problems. I dont like dogging Mazda but I'm not in resale of Autos this may affect our resale, I of course have seen some concessions but It probably behooves Mazda to extend warranties or discount extras, merely to further assist customers to spread good word of mouth, as they have already alluded to in their email and subsequent letter. This is an important launch for Mazda my bets are they will do it right. Hang in there owners and possibly when all this blows over yall can come to Cali for a 5 Rally BBQ (flame2) San Diego Style. Take care.... (cheers) No.... I'm talking steak..... not vehicles!! (glare)

[kokomo]

As you all know, the car market is very competitive and none of us had to buy the 5. It is just frustrating that when we are buying the car its all about total customer satisfaction, best car, best car company, go the extra mile blah, blah, blah. But once we buy their product and it is recalled, it's like pulling teeth just to get a comparable loaner car and any sort of recompense because Mazda says 'hey, that's all you would have gotten from Ford, Chevy, whatever." It is sad that Mazda won't cough up a month's car payment to ensure brand loyalty amongst their owners. Pretty sure that I'm going to be buying more cars in the future but not sure that I'm going to go with Mazda.

[Mazda5rocks]

I just found this news release!!!


STATEMENT: 2006 MAZDA5 EXHAUST SYSTEM OVERHEAT



Featured Stories

Press Releases


UPDATED ON SEPTEMBER 27, 2005


A safety-related defect may exist in the MAZDA5 as a result of the exhaust system becoming overheated. Although only three instances have been reported, and there have been no injuries as a result of the fires, Mazda will be initiating an aggressive campaign to repair all of the approximately 2,700 affected vehicles either at dealers or in customers’ possession. Customers will receive a formal recall notification at a later date.


Mazda has determined that the cause of these fires is excessive exhaust heat caused by inadvertent operation of the vehicle in the manual mode of the automatic transmission at highway speeds in second gear. It is possible that extended high-RPM operation may cause this exhaust overheat, and a subsequent fire.


Mazda will resolve this situation with the installation of a warning label instructing customers on the proper operation of the vehicle in the “M” mode of the automatic transmission. In addition, a heat-shield will be added to all vehicles as well as a recalibration of the automatic transmission electronic control unit.


Mazda expects all vehicles to be repaired and returned to their owners as soon as possible. New vehicle deliveries will resume as soon as vehicles in inventory are repaired. In the interim, Mazda will provide all customers with replacement transportation at no cost.

[isda65]

It'd be nice if Mazda would give us something as a reward for sticking with them through the recall of our beloved vehicle... I mean, crap, I've had a Toyota and frankly it's a really SOLID car that I wish I'd looked into more when I bought my 5.


Hmm, I hint some negative vibes here :) Now why would the realization that Matrix is a "solid" car cause you (a Mazda 5 patriot) to have second thoughts on the 5? Is this just because of the recall or could it be something else?


Mazda should be sucking up to us and trying to keep us sweet

I agree they should but I'm sure they won't :) They'll only go so far as their bottom line is unaffected and at the same time be immune to lawsuits.

[dracore]

I just found this news release!!!


STATEMENT: 2006 MAZDA5 EXHAUST SYSTEM OVERHEAT



Featured Stories

Press Releases


UPDATED ON SEPTEMBER 27, 2005


A safety-related defect may exist in the MAZDA5 as a result of the exhaust system becoming overheated. Although only three instances have been reported, and there have been no injuries as a result of the fires, Mazda will be initiating an aggressive campaign to repair all of the approximately 2,700 affected vehicles either at dealers or in customers’ possession. Customers will receive a formal recall notification at a later date.


Mazda has determined that the cause of these fires is excessive exhaust heat caused by inadvertent operation of the vehicle in the manual mode of the automatic transmission at highway speeds in second gear. It is possible that extended high-RPM operation may cause this exhaust overheat, and a subsequent fire.


Mazda will resolve this situation with the installation of a warning label instructing customers on the proper operation of the vehicle in the “M” mode of the automatic transmission. In addition, a heat-shield will be added to all vehicles as well as a recalibration of the automatic transmission electronic control unit.


Mazda expects all vehicles to be repaired and returned to their owners as soon as possible. New vehicle deliveries will resume as soon as vehicles in inventory are repaired. In the interim, Mazda will provide all customers with replacement transportation at no cost.


Soon? Probably another month... :(

[Antonio DiMarco]

Soon? Probably another month... :(

No it'll be sooner than that.

Mazda doesn't have the luxury of waiting. This situation is not only costing them money but bad press. The fix is also pretty minor.

[smaria]

I just saw this posted by someone at Edmunds:

"A memo just sent to dealers by Mazda indicates that the parts for the fix should be in the hands of the dealers by the end of October. Do they really have to keep our cars all that time??"

Can anyone else confirm this? The end of October is more than 30 days for all of us, I was hoping for sooner than that :(

[smaria]

So how is anything you just said relate to trying to milk Mazda for free stuff.

Not to open a huge argument here, but in my mind they're all part of the same mentality. Hypothetically, if I decide to ask for compensation for loss-of-use of my Mazda5 (that I paid good money for), it would stem from the feeling that I'm not getting the best deal. In other words, I paid for a nice new car and I'm driving around an older, smaller loaner for a month....not what I expected when I bought the Mazda5. If I had known I wouldn't be able to use my Mazda5 for a month, I would've tried to negotiate a lower price when I bought it...so, to me, somehow this recall has made the car worth less to me (at the moment only, because once I have my Mazda5 back the inconvenience is gone). The hope of compensation stems from the feeling that I'm somehow being inconvenienced compared to the expectation that I had when I bought it (the expectation being that I'd be able to drive around in my brand new car).

When haggling for the best price on a new car, I've got the same mentality...i.e., I don't want to pay more than the car is worth to me, and I don't want to do worse than the "expected" price...in this case, my expectation in price is based on other people's experiences, such as Edmunds' TMV. So, that's why I compared asking for compensation to haggling for a new car.

Anyways, all that being said, I DO think that Mazda is handling the recall well. I'm glad that they're fixing the Mazda5s so that the fire hazard is removed. Part of me wishes that nobody ever drove incorrectly, so that the "defect" was never found, but I know that (in reality) mistakes while driving happen all the time, so I'm glad Mazda's stepping up and fixing the problem. I'm also very happy with their loaner-car program...no complaints there.

I've got no major complaints, and I'm not unhappy, so I don't EXPECT any compensation from Mazda. I'll be satisfied if they don't compensate any of us...in my mind, giving us loaners is good enough to make me think positively about Mazda. But, I'm not against asking for compensation...Mazda may decide on compensation if they want to keep their customers as happy as possible. It's not like an extra $100 in accessories for each Mazda5 owner is going to take a big bite out of Mazda's Net profits of 330 million a year (FY 2004). I really don't think that anyone should have been attacked for thinking about asking for compensation (that's why I posted in the first place).

Whew, hope that made sense...

[fam]

Also, $100 dollars in accessories = $15 dollars in actual cost. :-) Actual cost for the bumper step plates cant be any more than 3 dollars.

[perfecto]

Hmm, I hint some negative vibes here :) Now why would the realization that Matrix is a "solid" car cause you (a Mazda 5 patriot) to have second thoughts on the 5? Is this just because of the recall or could it be something else?

No second thoughts, I love the 5, but I really have enjoyed the Matrix and have been very pleasantly surprised by it. If it weren't for the recall I would never have driven it.

I agree they should but I'm sure they won't :) They'll only go so far as their bottom line is unaffected and at the same time be immune to lawsuits.

Most likely you are right. Sucks sometimes to be an early adopter. I've already got a step plate, but would love to be able to get some other discounted accessories ... maybe a cargo mat?

[afticarab]

Heres a thought. Most of us purchased the 5 because it fell within a market segmant which is relatively untapped in North America. What I am seeing from a number of posts is strong owner loyalty for a product which although unproven has a decent lineage. I think the key here will be extended reliability, clearly Mazda should have been aware that this overheat potential existed, the same thing happened with the RX8. http://www.farrin.com/legal-news/product-recall-alerts/mazda-rx8-fire-hazard.php

Am I confident that something else won't happen, NO, but I am loyal to this vehicle. What I would suggest is that we approach our respective Mazda dealers and recommend that they add the full MAP extended warranty at no cost in compensation for this problem and as insurance for potential future problems. Perhaps someone who knows a bit about these warranties can comment but I don't believe the consumer cost for the MAP warranty is anywhere near what it costs Mazda to provide it. I think a posture such as this would be effective from the perspective that all we are asking for is insurance that we are protected from similar recurrances. If Mazda is confident in future reliability of the M5 then the extended warranty would not even be used. if not it would be good to have the protection. Thoughts?

[fam]

So we are demanding a bag of accessories, one months payment, employee pricing on our next purchase, and a 400,000 mile bumper to bumper warrantee including seat stains and tire wear. I think we should get all maintenance provided as well for free too. LoL im joking for the most part, but im sure some guy from some other country will get in here and start trashing us for not paying for the rental car ourselves.

[unhappyM5owner]

So we are demanding a bag of accessories, one months payment, employee pricing on our next purchase, and a 400,000 mile bumper to bumper warrantee including seat stains and tire wear. I think we should get all maintenance provided as well for free too. LoL im joking for the most part, but im sure some guy from some other country will get in here and start trashing us for not paying for the rental car ourselves.
I'll ask my dealer today... (hah)

[the_saint]

LoL im joking for the most part, but im sure some guy from some other country will get in here and start trashing us for not paying for the rental car ourselves.
(rlaugh)

[fam]

I went in to put some gas in the rental a few minutes ago and I went inside and said that I wanted 5 dollars in gas. The guy at the counter smiled at me then farted and then wrote me a receipt. Im still comfused as to what that was all about.

[afticarab]

So we are demanding a bag of accessories, one months payment, employee pricing on our next purchase, and a 400,000 mile bumper to bumper warrantee including seat stains and tire wear. I think we should get all maintenance provided as well for free too. LoL im joking for the most part, but im sure some guy from some other country will get in here and start trashing us for not paying for the rental car ourselves.

I spoke with Mazda customer service yesterday and they felt that the provision of a loaner was more than enough compensation. Rather than push for toys or refunds that we won't get, why not get Mazda to stand behind their product and this would be a cost effective way for them to do it.

Correct me if I'm wrong but did you not suggest a similar posture in your post http://www.msprotege.com/forum/showpost.php?p=1968908&postcount=117

[fam]

Standing behind a product doesnt bring it back for the time ive been paying for it while its sat at their lot. I work in the automotive production industry. When someone messes up they pay for it. If a supplier makes a bad part the supplier pays out of their @#% to get it right. They pay every thing from the expedited tractor trailers (thousands of dollars) to get the good parts in to downtime and lost revenues\wages from the factory (add up wages for 1000 employees sitting on their butts for a few hours and it adds up) to repair costs of all the wrong units that were produced that are in the field (customer). Its how the industry works. Yes, if you are complacent and you like being pushed around and never ask for anything you wont receive anything, which is what you suggest, but im not at fault so there is no reason to be a coward. My .02 . PS In that post i mentioned I was joking, but im just depressed you arent from a 3rd world country as to make my assumption correct.

[afticarab]

So, joking, sarcasm, and derogatory comments aside, what do you suggest is reasonable compensation for this recall. Rather than slam my ideas, how bout you step up to the plate and make some solid suggestions on what Mazda should do for the recall refugees.