Recall #1

[the_saint]

I spoke with Mazda customer service yesterday and they felt that the provision of a loaner was more than enough compensation. Rather than push for toys or refunds that we won't get, why not get Mazda to stand behind their product and this would be a cost effective way for them to do it.

Correct me if I'm wrong but did you not suggest a similar posture in your post http://www.msprotege.com/forum/showpost.php?p=1968908&postcount=117
The "provision of a loaner" is part of our warranty. So that being said, it is not compensation, it is Mazda's duty.
I'm fine with the loaner, but having to be with out MY car for the better part of a month if not more is too much, it's unacceptable IMO. I would like to see some sort of compensation for our "troubles", having to drive a vehicle that most (if not all) of us do not want. I read earlier that somebody filed Lemon Law on their cavalier, which they kept, and GM shot them a $9,000 check! I'm not asking for a huge check like that, but some free Mazda goodies, a $500 credit towards Mazda accessories, employee pricing + $1500 off on our next Mazda vehicle purchase (for our loyalty of course) or free service (free oil changes for the life of the warranty or something like that) would work for me.


*Off the wall comparison lol: Say you get married, live with your wife/husband for a few days or maybe even a month or two. Then, for whatever reason she/he gets called away and you get stuck you her/his sister/brother. Granted, it's nice to be able to beat somebody else's property, but it's just not the same as having what you really want.

[fam]

Even with a rental I can beat up. Hauling a kid in and out of a 4 dr vs a sliding door has been a hassle. It has been a major hassle for me and my wife. I would never say a word if they either paid one payment or gave me 250-300 in accessories (their cost would be about 50 bucks!). It would be a dream, but if I got my 5 back and it had wheel locks, a cargo cover and net and a roof rack id promise to buy mazda the rest of my life. :-)

[perfecto]

I like the idea of extending our warranty.

[fam]

Yeah. Im not too picky. Id be happy with that too.

[kokomo]

So, joking, sarcasm, and derogatory comments aside, what do you suggest is reasonable compensation for this recall. Rather than slam my ideas, how bout you step up to the plate and make some solid suggestions on what Mazda should do for the recall refugees.


1. comparable loaner (gas guzzler was the only choice I was given/I drive a lot so I end up paying much more for gas this mo.)
2. extend our warranties to show that they are standing behind thier product/fix
3. monthly payment. We're not paing our $300+ a mo for the privilege of driving a loaner.

I do not think that this is asking for too much at all and would probably make loyal customers out of all of us. Not asking for a windfall here, only what's fair. Kinda sad that here we are all excited to import accessories from overseas for our fireball 5's and then our rides got yanked away from us for a mo. and who knows?

[afticarab]

Yeah. Im not too picky. Id be happy with that too.

Must be getting near the end of the day, you are starting to mellow. Hell, I was going to offer to pay you the $50.00 if you kept your promise not to say another word.

[the_saint]

Must be getting near the end of the day, you are starting to mellow. Hell, I was going to offer to pay you the $50.00 if you kept your promise not to say another word.
If you don't paypal ME $50 (American lol) I will run my mouth like an E-thug. bish (breakn)

[afticarab]

If you don't paypal ME $50 (American lol) I will run my mouth like an E-thug. bish (breakn)
Hey we owners of Whitewater Pearl 5s have to stick together, I think the pink color makes him testy. (hah)

[the_saint]

lol

[perfecto]

LOL :) I didn't even get to use that line! :)

[fam]

Once again, you 3rd worlders must have lacked vitamin E and your eyes are suffering with color judgement. Perhaps its your belief that you shouldnt ask for vitamin E because your country gave you vitamin A instead and you should be happy with vitamin A as a loaner and you should be happy. If you asked for a carrot they would have gutted you. All along, if you had asked for vitamin E like you wanted, maybe you wouldnt be in this mess. Analogy's are like @#@holes, everyones got one. My paypal account is familyvalues@hotmail.com

[isda65]

Once again, you 3rd worlders must have lacked vitamin E and your eyes are suffering with color judgement. Perhaps its your belief that you shouldnt ask for vitamin E because your country gave you vitamin A instead and you should be happy with vitamin A as a loaner and you should be happy. If you asked for a carrot they would have gutted you. All along, if you had asked for vitamin E like you wanted, maybe you wouldnt be in this mess. Analogy's are like @#@holes, everyones got one. My paypal account is familyvalues@hotmail.com

I wish I had fam with me when I negotiated for my trade-in. I could have squeezed another 3 grand easy. :)

[fam]

Lol. Or you could have used my s-plan and not had to haggle at all. I did manage to pick of a ford focus zx3 5 speed w/87k miles for 3500 dollars in 2003 even though he was asking 5 for it. That was my haggling fine point as I examined the car in front of him and nit picked until he thought he would never be able to sell it.

[Skylab™]

And what if Mazda say's, "Too Bad!", to all of your suggestions of getting compensation?

(eekfu)

Are you all going to riot? It's a car, people! (uhm)


:confused:

[perfecto]

Then I will never buy another Mazda again, nor will I buy any more Mazda accessories or take my car to a Mazda dealership for service. :)

[Skylab™]

Well I agree with not taking the car in for service. I've got a wrench, and I know how to use it. (wink)

[fam]

I love canadians!

[Skylab™]

sniff sniff,,,, I smell.....yes....its a toyota troll!

You can add several Chevy's and a couple of Subaru's to that troll moniker, buddy. (hah)

(deadhorse <----No need to do that around here. Just stirring up some conversation. (secretly, I can't want to get my Mazda 5...even if it will be at the end of the year!) (cheers)

[afticarab]

Once again, you 3rd worlders must have lacked vitamin E and your eyes are suffering with color judgement. Perhaps its your belief that you shouldnt ask for vitamin E because your country gave you vitamin A instead and you should be happy with vitamin A as a loaner and you should be happy. If you asked for a carrot they would have gutted you. All along, if you had asked for vitamin E like you wanted, maybe you wouldnt be in this mess. Analogy's are like @#@holes, everyones got one. My paypal account is familyvalues@hotmail.com
Yup your right we did ask for Vitamin A cause we dun went to high school eh!. Vitamin A, also known as Retinol is abundant in carrots and forms an important role in the development and maintenance of vision.
Nice thing about being from a 3rd world country is that you can always sit back and wait for the American to make an ass of himself.

[fam]

1st of all. Youre an american, you live on the continent of america. Likewise make fun of it all you want as Ontario is as close to a 51st state as they come. Your stores and way of life is close to us than any other culture\nation anywhere, so quit pretending youre anything different other than pasty. Im impressed you can look up specifics on the internet using a search engine, your mother must be impressed, and we all know how easy that is (last night).
My analogy was on the subject. Id suggest you stick to it as well.

[Antonio DiMarco]

Then I will never buy another Mazda again, nor will I buy any more Mazda accessories or take my car to a Mazda dealership for service. :)

Riddle me this Batman. How can a small problem like this be enough to push the Mazda 5 Moderator over the edge?

What's wrong Perfecto? Having a crisis of faith :)

[fam]

maybe cuz skylab cornered him and flipped him off on the previous post? Ive never seen such a legion of people fighting all of us to try to settle this issue by doing nothing and asking for nothing.

[the_saint]

<sigh> oh hum...I guess apathy rules all <sigh>

[WhitewaterPearl]

I'm thinking maybe,

1. -Extend the drivertrain warranty to 100k ONLY on vehicles that have had
the full recall fix and recalibration performed.


2. -Free oil and filter changes for the duration of the extended warranty.
-OR-
$350 credit toward ONLY Mazda parts, Mazda accessories, or Mazda
performed service.


3. And $1800 off MSRP if you still own or trade-in your M5 towards the
purchase of ONE new Mazda vehicle.

[perfecto]

Riddle me this Batman. How can a small problem like this be enough to push the Mazda 5 Moderator over the edge?

What's wrong Perfecto? Having a crisis of faith :)

Nah, I just want some kind of compensation for the loss of my beloved car for 2 months. :)

[DeadGeneration]

It sucks for all of you, I haven't seen a single Mazda 5, probably because they being repaired at dealership. It could be worse, I mean they could find another problem and have to do a recall that lasts even longer. That would never happen though... (huh)

[Skylab™]

maybe cuz skylab cornered him and flipped him off on the previous post? Ive never seen such a legion of people fighting all of us to try to settle this issue by doing nothing and asking for nothing.


I wasn't fighting. I was trying to be silly, but somehow, it never comes across as funny on the internet. (poke)

Anyways, the purpose of my post was to say that, I don't think Mazda is going to do anything special for any of us. You all are posting what you'd like them to do, but most likely, they won't.

(and the flipping off gesture was supposed to be the Dealerships flipping us off.) (boom07)

[4kids]

Right now I'm 50/50. Yes alittle upset but at the same time my Mazda dealer is has honored most of my request. First I got a rental Ford Explorer, then a new MPV, then a Tribute, now back to a MPV. You may say that sucks yet every time I had a problem with what I was driving they gave me something else to try. No rear AC, not enough room for the family weekend trip but full tanks of gas each time no hard time given. Yes I want my car back. Hopefully I will get it soon. My 5 is manuel transmission at this time they do not have an issue only the automatic. They say they should know more by next week so by then I'll push to get mine back if nothing is found on the standard 5s. I was told it could be late Oct. to first part of Nov. That was before they knew I had a standard. Then they didn't know what to say seeing as all of us who are on this web site know more than they do.







I just found this news release!!!


STATEMENT: 2006 MAZDA5 EXHAUST SYSTEM OVERHEAT



Featured Stories

Press Releases


UPDATED ON SEPTEMBER 27, 2005


A safety-related defect may exist in the MAZDA5 as a result of the exhaust system becoming overheated. Although only three instances have been reported, and there have been no injuries as a result of the fires, Mazda will be initiating an aggressive campaign to repair all of the approximately 2,700 affected vehicles either at dealers or in customers’ possession. Customers will receive a formal recall notification at a later date.


Mazda has determined that the cause of these fires is excessive exhaust heat caused by inadvertent operation of the vehicle in the manual mode of the automatic transmission at highway speeds in second gear. It is possible that extended high-RPM operation may cause this exhaust overheat, and a subsequent fire.


Mazda will resolve this situation with the installation of a warning label instructing customers on the proper operation of the vehicle in the “M” mode of the automatic transmission. In addition, a heat-shield will be added to all vehicles as well as a recalibration of the automatic transmission electronic control unit.


Mazda expects all vehicles to be repaired and returned to their owners as soon as possible. New vehicle deliveries will resume as soon as vehicles in inventory are repaired. In the interim, Mazda will provide all customers with replacement transportation at no cost.

[the_saint]

I wasn't fighting. I was trying to be silly, but somehow, it never comes across as funny on the internet. (poke)
Yes, I too have found that inflection and tone are very difficult to relay across the 'net. (friday)

[the_saint]

...I haven't seen a single Mazda 5, probably because they being repaired at dealership... (huh)
Actually, they're all sitting on a back lot collecting dust. (sad2)

[fam]

I wasn't fighting. I was trying to be silly, but somehow, it never comes across as funny on the internet. (poke)

Anyways, the purpose of my post was to say that, I don't think Mazda is going to do anything special for any of us. You all are posting what you'd like them to do, but most likely, they won't.

(and the flipping off gesture was supposed to be the Dealerships flipping us off.) (boom07)


Yeah then disregard everything I said. I crack jokes all the time and I love humor but I must have misread you. My bad, PS please delete any evil Pms. LOL.

[Antonio DiMarco]

maybe cuz skylab cornered him and flipped him off on the previous post? Ive never seen such a legion of people fighting all of us to try to settle this issue by doing nothing and asking for nothing.

And I've never seen such a legion of people insist that they are owed something. What do you expect your crying will do? Rush the fix out? Mazda will take their time (much to my chagrin) and get the fix done right. And if they don't give you compensation then by all meands trade in your 5.

Why don't you all go by a Chrysler or GM product and see where it gets you. This is a small problem people. The time it takes to solve it may take longer than we want but that is what it takes to fix issues that have multiple levels of process. What you forget is that the majority of recalls are not done the way Mazda is handling this recall. Most companies will let you drive your cars with a defect while they take a month to fix it behind the scenes.

Fam have you even called Mazda to express your dissatisfaction with your rentals?

[the_saint]

I would think that Mazda would try to get this fixed ASAP.
1) to keep customers happy...after all Mazda has never had a sell so fast just by word of mouth.
2) There are time constraints. There are stipulations concerning the lemon law, that give them a time frame to fix problems.

Anyways, I think most of the rants on here are more in jest than anything else. Yes we are upset about not having our cars, but I think we (well, most of us) understand that Mazda is trying.



Besides, didn't know know the internet wass invented so people can bitch and moan about anything and everything.

[Libra]

I've read what all the Mazda 5 owners are entitled to. They are entitled to get a Mazda as a replacement car until this problem is fixed... it would be stupid to not do that. And in the meantime, I do believe that Mazda is adding accessory packages to the Mazda 5's that are still in the back of the lot. From all weather mats to rear step plates, I believe. I've seen a few in the shop when they first came in, I believe the techs were adding stuff on as a, "Sorry we kept it from you, and here's what we did to be nice," but I'm not totally sure. I do hope that it will be fixed soon, though. Not because I own one, because I don't, but because I'd like to see other fellow Mazda drivers happy in the vehicles they have purchased. Anyhow, I've said enough for now. If I hear anything else on it at the dealership, I'll let you know.

[fam]

See, one kind gesture like that will easily make us forget. Even just a 2 dollar step plate would help me forget! The same group of people vent the same opinions so ill stop responding as if they are too lazy to read (..wow...22 pages already) the rest of this thread I dont care what they have to say.

[Johaan]

I brought it up earlier, and it has come up here and there... but at what point with this would you all consider the Lemon Law?

I wonder how much it would cost to get a lawyer to do the paperwork vs how much we are losing in monthly payments.... and add in the fact that now we'd need to buy new cars.

In GA, I am in lemon law protection as of Sunday... 15 days without use of the vehicle. If my wife did not love the car so much I'd be considering it more, right now I still am taking a wait and see approach.

The other interesting thing, is that ... as I read the law, I'd now have the option to invoke the lemon law for the next 2 years if more problems come up. Does that mean if this I decide this is a lemon in 2 years I could get a new car? It SOUNDS like abuse of the law/ethics at that point, but these legal loopholes are sometimes big enough to drive a car through. Just a thought to throw out there for giggles.

As for being owed something by Mazda, you bet. I'm sorry, but as a first time Mazda owner of 60 days, they are not doing the best job of building brand loyalty with me. The rental they gave me is part of the warrantee, that's already paid for in my purchase. If they want to make me happy that I bought this thing, I'd hope they'd at least throw in a few hundred bucks in accessories.

I know I'm planning on pushing for a payment by Mazda if we don't get more info soon. Hell, I might do it anyway. November is not acceptable no matter how you slice it.

As a Jeep owner, I know brand loyalty ... we can be loyal to a fault. But we also can criticize the hell out of DC for bonehead moves (Not a big fan of the Libby or Grand for instance).

But for now, I'm holding my ire in check ... would not do me much good at this point to get any more upset than I am. I have too many other things to worry about.

Let me put this another way. Yesterday I ordered 2 take out calzones from my local pizza shop. When I got there, one of them did not make it to the ticket. I was in a hurry, and was not pleased about having to wait, but I did not get visably upset about it. The manager apologized for missing the order, made it up for free, and gave me a beer while I waited for it. (cheers)

Did she need to do that? No... as I said, I did not even get visably upset. But I'll tell you I walked out of there a hell of a lot happier than I would have otherwise, and I told the story to a few people today. How much you bet those people might be more inclined to get pizza there knowing they like to take care of the customers?

Bad press travels even faster. So to keep us happy, I'd hope we at least get a free "beer" from mazda. (cheers)

[Antoine]

Please keep the moaning to a minimum and the maturity to a maximum. ;)

[Libra]

As far as the Lemon Law, we just got a book in our department about it. I'll read into it, and let you know what Mazda is providing for their employees about it. As of my stand in the middle, I'd like to see Mazda thrive and I'd like to see the customers happy. I'm not saying this to appease anyone, I'm saying this because it is how I feel about a situation. Being how there are a few cars on the lot similar to the Mazda 5 (MPV, Tribute, Mazda 6 wagon, Mazda 3 wagon), Mazda 5 owners should be entitled to a 25% discount on sticker price. If they wanted to choose a different vehicle that wasn't as similar (B series, RX-8, MX-5 Miata, etc.) they should be entitled to a 20% discount. Granted it probably wouldn't work out that way, but still. Mazda would retain customers by providing them with alternatives (and a price tag that is more in favor) and the customers would feel as if they are getting what they deserve... a discounted price for an alternative vehicle because of Mazda's unfortunate screw up.

[Antonio DiMarco]

I brought it up earlier, and it has come up here and there... but at what point with this would you all consider the Lemon Law?

I wonder how much it would cost to get a lawyer to do the paperwork vs how much we are losing in monthly payments.... and add in the fact that now we'd need to buy new cars.

In GA, I am in lemon law protection as of Sunday... 15 days without use of the vehicle. If my wife did not love the car so much I'd be considering it more, right now I still am taking a wait and see approach.

The other interesting thing, is that ... as I read the law, I'd now have the option to invoke the lemon law for the next 2 years if more problems come up. Does that mean if this I decide this is a lemon in 2 years I could get a new car? It SOUNDS like abuse of the law/ethics at that point, but these legal loopholes are sometimes big enough to drive a car through. Just a thought to throw out there for giggles.

As for being owed something by Mazda, you bet. I'm sorry, but as a first time Mazda owner of 60 days, they are not doing the best job of building brand loyalty with me. The rental they gave me is part of the warrantee, that's already paid for in my purchase. If they want to make me happy that I bought this thing, I'd hope they'd at least throw in a few hundred bucks in accessories.

I know I'm planning on pushing for a payment by Mazda if we don't get more info soon. Hell, I might do it anyway. November is not acceptable no matter how you slice it.

As a Jeep owner, I know brand loyalty ... we can be loyal to a fault. But we also can criticize the hell out of DC for bonehead moves (Not a big fan of the Libby or Grand for instance).

But for now, I'm holding my ire in check ... would not do me much good at this point to get any more upset than I am. I have too many other things to worry about.

Let me put this another way. Yesterday I ordered 2 take out calzones from my local pizza shop. When I got there, one of them did not make it to the ticket. I was in a hurry, and was not pleased about having to wait, but I did not get visably upset about it. The manager apologized for missing the order, made it up for free, and gave me a beer while I waited for it. (cheers)

Did she need to do that? No... as I said, I did not even get visably upset. But I'll tell you I walked out of there a hell of a lot happier than I would have otherwise, and I told the story to a few people today. How much you bet those people might be more inclined to get pizza there knowing they like to take care of the customers?

Bad press travels even faster. So to keep us happy, I'd hope we at least get a free "beer" from mazda. (cheers)

Johan's story about the Calzone sums up my philosophy. Personally I have an easier time doing something nice for a person who doesn't come off as a spoiled brat. During College, I worked in retail and I would always bend over backwards for those people who were nice but gave those who were jerks a hard time.

I'd be very surprised if Mazda doesn't do somethign "nice" for those of us who have stuck this through.

And yes, if it's accurate waiting 'till November DOES bite the big one :-)

[vizeta]

this is my first mazda but i think i will not get mazda again. this really pissed me off. dealer sent me to enterprise rental car. and i had only american cars to choice... Now, i stuck with the chevy suv, that thing sucks big time, terrible gas economy, around 20L for 80km without AC..... how can i live with this crap for a month???

[chuyler1]

The other interesting thing, is that ... as I read the law, I'd now have the option to invoke the lemon law for the next 2 years if more problems come up. Does that mean if this I decide this is a lemon in 2 years I could get a new car? It SOUNDS like abuse of the law/ethics at that point, but these legal loopholes are sometimes big enough to drive a car through. Just a thought to throw out there for giggles.
Well first, the problem would have to come up in 2 years...and second it would have to be the same problem that kept the car from you before. If two years from now you take your car in for a completely unrelated warranty issue, you wouldn't be able to invoke the lemon law until that particular issue met all the criteria. I'm not an expert but that was how I understood it.

[smaria]

Well first, the problem would have to come up in 2 years...and second it would have to be the same problem that kept the car from you before. If two years from now you take your car in for a completely unrelated warranty issue, you wouldn't be able to invoke the lemon law until that particular issue met all the criteria. I'm not an expert but that was how I understood it.

From what I've read about my lemon law (NJ), it seems that the problem needs to still be in existence at the time of the court hearing. This, in effect, buys Mazda a lot more time than the 15-20 days. I found this on a lemon law website:

My car has been out of service for more than 20 days, so I know I qualify for the lemon law, right?

No. Remember, the problem must continue to exist and substantially impair use, value, or safety. Many people have significant problems with their cars, but once the problem has been fixed, they no longer have lemon law claims. They may still have breach of warranty claims which can be brought in court.

[Puckpimp71]

Wow there's a ton of whining here over Mazda trying to do the right thing. Yes they messed and yes I know it's a pain, but they could've left you die in your car like Ford did with the Explorer/Firestone fiasco or like Mitsubishi was covering up recalls for years. At least Mazda did this before there were millions of vehicles on the road. As far as "Lemon Law-ing" your cars go, I know states vary, but I doubt a car can be lemon lawed over a recall. They're trying to get the cars fixed properly and they'd rather the owner didn't drive it while they're getting the car fixed. It's not like the car's broken and impossible to fix. I can sympathize over the inconvenience, but jeez, it's not like they're doing this for fun.

[fam]

There have been enough posts of people telling the 5 owners to stop complaining. Some of them own 5s, some dont. These people have a right to state their claim and if you dont like it you dont have to post.

[the_saint]

There have been enough posts of people telling the 5 owners to stop complaining. Some of them own 5s, some dont. These people have a right to state their claim and if you dont like it you dont have to post.
Shut up post whore (blah)
(lol2) j/k

Don't you people know the internet was invented so people can bitch about everything?
Now gimme my damned 5 back!! (deadhorse

[fam]

post whore post whore!
373!

[Puckpimp71]

There have been enough posts of people telling the 5 owners to stop complaining. Some of them own 5s, some dont. These people have a right to state their claim and if you dont like it you dont have to post.
People can state their claim, but they're acting as though Mazda raped their baby and sold their family into slavery for an Antarctic Expedition team, when all Mazda is trying to do is keep them from getting hurt. I understand the frustration, but wouldn't you, as a 5 owner, rather deal with this now than when you're on a road trip with half your belongings in the car?

[unhappyM5owner]

Raped Who? Sold What? (attn) Man it's getting heavy in here....2 weeks and counting.....

[fam]

People can state their claim, but they're acting as though Mazda raped their baby and sold their family into slavery for an Antarctic Expedition team, when all Mazda is trying to do is keep them from getting hurt. I understand the frustration, but wouldn't you, as a 5 owner, rather deal with this now than when you're on a road trip with half your belongings in the car?

(deadhorse (deadhorse (deadhorse (deadhorse (deadhorse

[miatafied]

(band2)

Just was a little bored and wanted to lighten things up....

One of these days we'll be back to happily modifying every little thing.

[fam]

What you mean like using bondo on a mazda3 to make it resemble the mazda5's that we used to own before the recall of 2005?

[kokomo]

As 1 of the 5'less 2700, I've been emailing mazda and trying to find out if they would offer a compensation program of some sort and the response I've gotten is that they don't have one right now but it is not out of the question. They do value brand loyalty (just not enough to cough up compensation right now). So, if you haven't already, you all should email them at mazdavisitors@mazdausa.com

[kokomo]

by the way... they also told me that I get my car back "sometime" in October. Who knows which week?

[Puckpimp71]

(deadhorse (deadhorse (deadhorse (deadhorse (deadhorse
lol you're right. I feel for you fiveless people. My poor customers that were so excited to get those cars now have to deal with this. It sucks, I know.

[Mazda5rocks]

I bought my 5 in Toronto on the Saturday of the recall. So they have my downpayment and I do not have the 5 yet.

The salesman was told he could not have contact with me, just in case he told me something he should not.

The sales manager has promised to call me back time and time again. I eventually got fed up and called him.

He told me I can have my car on Thursday, as I told him I will not use the "M" mode until after the recall has been fixed.

What do you think? Take it or leave it for them to fix it.......... Maybe the sales manager has some numbers to make?

Should I fax/email Mazda Canada that they are releasing my car to me, or should I just smile as I drive off in my Mazda 5.

Zoom, Zoom, Boom!


Update: The sales manager just called and he needs to get approval from the Mazda Canada service rep. who is going to the dealer tomorrow.

Any thoughts???

[Puckpimp71]

good luck Mazda's anal about these things.

[boogaboo]

As 1 of the 5'less 2700, I've been emailing mazda and trying to find out if they would offer a compensation program of some sort and the response I've gotten is that they don't have one right now but it is not out of the question. They do value brand loyalty (just not enough to cough up compensation right now). So, if you haven't already, you all should email them at mazdavisitors@mazdausa.com


KOKOMO could you post the letter you sent so that we don't have to re-invent the wheel and we can also MASS MAIL the fokers... (humpleg)

[kokomo]

KOKOMO could you post the letter you sent so that we don't have to re-invent the wheel and we can also MASS MAIL the fokers... (humpleg)

per your request.......

Send to mazdavisitors@mazdausa.com

I am (name) a Mazda 5 owner in (city/state). I purchased my 5 from (dealership) in (dealership location) on (purchase month).

I respectfully request that Mazda establish a compensation program for its Mazda 5 owners who have been unduly inconvenienced by the Mazda 5 recall. I request that Mazda consider paying the monthly car payments of the affected owners, lengthen its warranty, and provide discounted service/parts/accessories or other such compensation. I am not asking for a windfall. I am only asking for fair compensation for my inconvenience and an assurance that Mazda stands behind its product and its customers.

As part of the first batch of owners of the Mazda 5 in North America, I was very excited and enthused by the Mazda 5. I understand that recalls happen and appreciate Mazda taking proactive steps towards ensuring that our 5’s are repaired.

However, this recall has been especially lengthy and has left me paying my monthly car payment for a loaner vehicle that is not comparable to the 5 in terms of gas mileage, comfort and ease of use for myself and members of my family.

I and others in my position are going to purchase many more vehicles in the future but are probably not going to purchase a Mazda because of this recall experience. It is very disappointing that Mazda fails to distinguish itself from its worst competitors and zooms to the lowest common denominator of providing a loaner vehicle and an apology during this recall.

It is my understanding that Mazda values brand loyalty amongst its owners and I urge Mazda to keep its owners satisfied by establishing a fair compensation program. Thank you for your time and I look forward to your reply.

[unhappyM5owner]

I have insight into what the New AutoTrans sticker will say...."Take a second.....Don't fry alive, don't drive 2nd in 65"....get it...... take a 2nd? Don't fry? (hah) Just a joke.... (pow) At least I'm not talking about babies and selling families... (boom06)

[dracore]

ugh

(blarf)

[dracore]

So anyone know if we really are getting back our M5s in October? I casually spoke with my dealer last weekend and he said worst case scenario would be late October early November.
I haven't really followed up on this but has anyone else heard similar things?

[Puckpimp71]

I work at a dealer and that's pretty much what they're saying.

[fam]

I emailed my version out this morning. I did change the intro just slightly. I encourage everyone else to email this to mazda as well!!!!! Strength in numbers.


per your request.......

Send to mazdavisitors@mazdausa.com

I am (name) a Mazda 5 owner in (city/state). I purchased my 5 from (dealership) in (dealership location) on (purchase month and day, otherwise use the word "in" instead of on).

I respectfully request that Mazda establish a compensation program for its Mazda 5 owners who have been unduly inconvenienced by the Mazda 5 recall. I request that Mazda consider paying the monthly car payments of the affected owners, lengthen its warranty, and provide discounted service/parts/accessories or other such compensation. I am not asking for a windfall. I am only asking for fair compensation for my inconvenience and an assurance that Mazda stands behind its product and its customers.

As part of the first batch of owners of the Mazda 5 in North America, I was very excited and enthused by the Mazda 5. I understand that recalls happen and appreciate Mazda taking proactive steps towards ensuring that our 5’s are repaired.

However, this recall has been especially lengthy and has left me paying my monthly car payment for a loaner vehicle that is not comparable to the 5 in terms of gas mileage, comfort and ease of use for myself and members of my family.

I and others in my position are going to purchase many more vehicles in the future but are probably not going to purchase a Mazda because of this recall experience. It is very disappointing that Mazda fails to distinguish itself from its worst competitors and zooms to the lowest common denominator of providing a loaner vehicle and an apology during this recall.

It is my understanding that Mazda values brand loyalty amongst its owners and I urge Mazda to keep its owners satisfied by establishing a fair compensation program. Thank you for your time and I look forward to your reply.

[smaria]

Nice letter. I might send out a letter sometime in the next few days, but I'll have to modify yours a bit because of a few reasons:

(1) I paid cash for my car, so no monthly car payments...I'll have to remove those sections of the letter. If Mazda does compensate drivers, it'll only be fair for the compensation to be the same for everyone (i.e., those who paid cash, and those who have a financed or leased car payment). Everyone's car payment is a different amount. So, to me, "paying the monthly car payment" is disqualified as a fair option. Perhaps a fixed cash compensation amount, regardless of whether or not the owner is making a car payment (i.e., $200 per vehicle).

(2) My loaner vehicle gets better gas mileage than the Mazda5, so I can't complain about that like you are.

(3) This recall may make me avoid brand-new just-released car models in the future, but it won't make me avoid purchasing another Mazda. I still like their cars.

Here's hoping that the letters get Mazda's attention.

Steve

[Libra]

My dealer has been quiet about the 5's, but they do appear to be on the lot in view as to make sales. None have left the lot yet, but hopefully they will soon.

[miatafied]

Sent my letter off today - although I did change the part about not buying mazda in the future as I just bought a brand new MX-5 Miata - instead of that part I asked that if any incentive is put in place for current mazda5 owners to buy new mazdas that it be made retroactive.

Worth a shot anyhow.

[fam]

Heres my response from the letter!!!!!

Dear Jonathan,

Thanks for contacting Mazda.

I certainly understand that the recall on your brand new MAZDA5 is a
huge inconvenience on yourself and your family. For this we do
apologize and Mazda is taking every effort to expedite the repair of
your vehicle. Mazda?s commitment to its consumers is to minimize this
inconvenience. As with any recall, Mazda will provide a suitable
loaner vehicle and repair your vehicle as soon as possible.

Customer loyalty is very important to Mazda. As I am sure you can
understand Mazda can not compensate individuals for any inconveniences
this recall has caused. If Mazda does come up with a compensation
program for all of the customers inconvenienced by the MAZDA5 recall,
it would be something that would be available to everyone involved. If
a program like this is put into effect, all necessary parties would be
notified accordingly when this recall is completed.

Believe me, I do understand that this experience has been time
consuming and very inconvenient for both you and your family. Again,
please understand that we are doing everything possible to make sure
your vehicle gets repaired most expeditiously and that you can get back
on the road again.

Again, thank you for contacting Mazda.

Please take a moment to give us your opinion about our e-mail service.
Click or paste the link below to complete a brief, online survey.

http://www.zoomerang.com/survey.zgi?p=WEB2248YQB39SC

Regards,

Daniel M.
Specialist, Customer Assistance E-Business

[Antonio DiMarco]

Heres my response from the letter!!!!!

Dear Jonathan,

Thanks for contacting Mazda.

I certainly understand that the recall on your brand new MAZDA5 is a
huge inconvenience on yourself and your family. For this we do
apologize and Mazda is taking every effort to expedite the repair of
your vehicle. Mazda?s commitment to its consumers is to minimize this
inconvenience. As with any recall, Mazda will provide a suitable
loaner vehicle and repair your vehicle as soon as possible.

Customer loyalty is very important to Mazda. As I am sure you can
understand Mazda can not compensate individuals for any inconveniences
this recall has caused. If Mazda does come up with a compensation
program for all of the customers inconvenienced by the MAZDA5 recall,
it would be something that would be available to everyone involved. If
a program like this is put into effect, all necessary parties would be
notified accordingly when this recall is completed.

Believe me, I do understand that this experience has been time
consuming and very inconvenient for both you and your family. Again,
please understand that we are doing everything possible to make sure
your vehicle gets repaired most expeditiously and that you can get back
on the road again.

Again, thank you for contacting Mazda.

Please take a moment to give us your opinion about our e-mail service.
Click or paste the link below to complete a brief, online survey.

http://www.zoomerang.com/survey.zgi?p=WEB2248YQB39SC

Regards,

Daniel M.
Specialist, Customer Assistance E-Business

Fam?

[fam]

fams my nick, jonathan is my..well...earth name :-)

[unhappyM5owner]

You have a earth name? (boom07)

[fam]

why is everyone confused??!

Anyway, they say that the compensation, if they choose to do it, will be uniform to all. They did not say NO compensation though!

[m3m5]

I was interested in hearing how many of you yanks or canucks still driving their 5 despite the recall notice - i ve seen 1 recently. They look soo cool.

I can't believe how stupid those 3 morons (poke) who torched their 5s by driving 65 in 2nd gear are. See that thing to the left of the speedo - its called a tach - read it. You three idiots (deadhorse) have inconvenienced 2700 others. May be their licenses should be recalled too. They don't deserve to drive a 5. Now the manual shift auto tranny is gonna be reprogrammed so I probably drives like boring auto.

Mazda USA and Canada need to step up (poke) and compensate the early adopters. The resale on the first 5s will drop. If it were me I would not buy one despite the retrofix and wait for the 2nd production year.

Comments?

[dracore]

I was interested in hearing how many of you yanks or canucks still driving their 5 despite the recall notice - i ve seen 1 recently. They look soo cool.

I can't believe how stupid those 3 morons (poke) who torched their 5s by driving 65 in 2nd gear are. See that thing to the left of the speedo - its called a tach - read it. You three idiots (deadhorse) have inconvenienced 2700 others. May be their licenses should be recalled too. They don't deserve to drive a 5. Now the manual shift auto tranny is gonna be reprogrammed so I probably drives like boring auto.

Mazda USA and Canada need to step up (poke) and compensate the early adopters. The resale on the first 5s will drop. If it were me I would not buy one despite the retrofix and wait for the 2nd production year.

Comments?

I found out about the reason why the exhaust caught fire on the day I dropped off my M5. Had I known earlier, or delayed the drop-off date, I would have just kept on driving... and return the car for retrofitting at a later date (when there is no waiting necessary for the parts).

(pissed)

BTW I'm leasing right now so I'm not too worried about the car being 1st production yr

[Libra]

So it's confirmed that three people were doing highway driving in 2nd gear, and caught fire in that manner? Hell, if Mazda only looked at those who burnt thier cars and thought about the similarities in the situations before performing the recall...

[fam]

The electronic shift electronic program should have been emplemented as a recall that would take 5 minutes and a warning sticker, then at a later date add on the heat shield when they have them. I think lawsuits and the fear of them caused this.

[Antonio DiMarco]

The electronic shift electronic program should have been emplemented as a recall that would take 5 minutes and a warning sticker, then at a later date add on the heat shield when they have them. I think lawsuits and the fear of them caused this.

If you were a responsible and owned a company and you got reports that three of your products caught fire what would you do? Would you wait and see or would you pull the products from the shelves, thereby removing the possible risk of dead and injury (no matter how small) from the equation.

Yes this is an inconvenience but Mazda did the right thing. (deadhorse

[Antonio DiMarco]

fams my nick, jonathan is my..well...earth name :-)

If you look at the title I actually asked you how this made you feel. I know Fam is probably not your real name. Though Antonio is mine :-)

[smaria]

I almost sent an email to MazdaUSA yesterday, but I decided to wait until next week and send it then. They might have an updated reply at that point...because it'll be a few days past the point when they might start receiving some lemon-law letters (if anyone has decided to do that...I decided against it because regardless of the word of the law I don't feel like these Mazda5's are "lemons").

Steve

[Antonio DiMarco]

I almost sent an email to MazdaUSA yesterday, but I decided to wait until next week and send it then. They might have an updated reply at that point...because it'll be a few days past the point when they might start receiving some lemon-law letters (if anyone has decided to do that...I decided against it because regardless of the word of the law I don't feel like these Mazda5's are "lemons").

Steve

Yes defintely not Lemons. Far from it considering the fix is a heat shield, software and sticker.

[Antonio DiMarco]

I almost sent an email to MazdaUSA yesterday, but I decided to wait until next week and send it then. They might have an updated reply at that point...because it'll be a few days past the point when they might start receiving some lemon-law letters (if anyone has decided to do that...I decided against it because regardless of the word of the law I don't feel like these Mazda5's are "lemons").

Steve

I spoke to Mazda Yesterday and the nice woman told me that the reason teh recall notices have not gone out was due to NHSC hold up. I guess every recall has to be OK'ed by the Nation highway safety commision. AKA govenrment red tape. She expects them to go out this week or early next week.

[Puckpimp71]

I blame the salesperson for not showing them how to use manual mode.

[jagsouth1]

I spoke to Mazda Yesterday and the nice woman told me that the reason teh recall notices have not gone out was due to NHSC hold up. I guess every recall has to be OK'ed by the Nation highway safety commision. AKA govenrment red tape. She expects them to go out this week or early next week.


The very 1st one or is this some kind of updated one?

[jagsouth1]

What recall hasn't gone out? The original one or is there another hopefully updated one with a day to pick up my 5?

[fam]

Yeah theres a recall that if you put it in reverve at drive it at 60 that it will start freezing and could potentially crystalize the inhabitants in the vehicle and render it substantially more fragile in the case of an accident. Mazda is encouraging everyone not to drive any of there vehicles over 1000rpm and certainly do not drive any vehicle while you or anyone else is in the car.
jk.
:-)

[smaria]

What recall hasn't gone out? The original one or is there another hopefully updated one with a day to pick up my 5?

We all got letters from Mazda that told us about the recall. But, we should also all receive "official" recall notices at some point (presumably from NHTSA?). Most likely, these "official" notices won't tell us anything we don't already know.

[jagsouth1]

We all got letters from Mazda that told us about the recall. But, we should also all receive "official" recall notices at some point (presumably from NHTSA?). Most likely, these "official" notices won't tell us anything we don't already know.

According to someone I just spoke to at Mazda, the next letter will be out by mid-week with a timetable. NHTSA has all the details about the fix and is examining the parts. If okay'd tomorrow which is possible, dealers will receive parts and instructions next week.

[fam]

youre awesome thanks for the info.

[Antonio DiMarco]

We all got letters from Mazda that told us about the recall. But, we should also all receive "official" recall notices at some point (presumably from NHTSA?). Most likely, these "official" notices won't tell us anything we don't already know.

Yes, sorry it was a follow-up to the initial recall notice that she was referring to. What Jagsouth1 said :-)

[the_saint]

23 pages, 337 replies, 9,225 views.
And I started it all.

I rule(rockon) :D

[Libra]

I blame the salesperson for not showing them how to use manual mode.

I agree. Mine taught me how to use it.

Also, some good news from an "insider"... I was coming back from a parts run earlier today, and I saw that one of our drivers was bringing a Mazda 5 up to our store (we can't receive vehicles from tractor trailers because of limited space, so we bring them up from our sister store) and that means that it would be coming up for initial sale. If a dealership doesn't have the okay to start selling these vehicles again, then why would they be bringing more to our lot? For reference, our other store is 26 miles away, enough time to let them catch fire. Which means, in my eyes, they are obviously safe enough if someone knows how to operate them.

[fam]

In transit vehicles probably. Alot of vehicles are caught in transit. Storing them is expensive.

[Libra]

I doubt it. These are new ones for sale. We haven't sold any more since the recall (obviously) but we are obviously boosting our stock of them for one reason or another. I'll talk to one of the sales associates tomorrow to see if I can figure anything out. That's what sucks about working in parts... you have no clue what they are up to in the sales department.

[Puckpimp71]

Our sales department isn't selling any of them. We've gotten a few new ones in and have about 20 in stock and ready to go. We're just waiting on the "okay".

[Libra]

I can't wait to see them back on the streets. They look like such a fun vehicle... And for those who have recalled 5's, look into getting accessories for "compensation" of lost time with your vehicles. Bike racks, step plates, the whole 9. One of the sales guys I was talking to today said he'd be more than happy to add the accessories to cars if it made the customers happy.

[fam]

Our dealer had told me they are boosting stock bc they are gonna have their advertsising marketing blitz for the 5 as soon as this clears. It was supposed to be happening now, but the recall made them out the brakes on it. Expect to see the 5 on every tv channel, magazine, bus, and homeless person!

[smaria]

I can't wait to see them back on the streets. They look like such a fun vehicle... And for those who have recalled 5's, look into getting accessories for "compensation" of lost time with your vehicles. Bike racks, step plates, the whole 9. One of the sales guys I was talking to today said he'd be more than happy to add the accessories to cars if it made the customers happy.

Hmm...so you think that "compensation" could come from the dealers, not from MazdaUSA?

[Antonio DiMarco]

Hmm...so you think that "compensation" could come from the dealers, not from MazdaUSA?

I would think that Mazda would reinbusre the dealers.

[Libra]

Just got an update today. They will be adding heat shields, and will be resetting the PCM's. You will be allowed to pick up your vehicle before the fix is done, although it is strongly discouraged by Mazda. The letter we received states that owners are allowed by law to pick up their vehicles as long as they are the rightful owners, and Mazda is to warn them about dangers and have them sign a form knowing the dangers of bringing their 5's home before the fix is made. They also apologize for the recall, and state that customer safety was their goal instead of waiting for parts to come in before calling vehicles back.

[Antonio DiMarco]

Just got an update today. They will be adding heat shields, and will be resetting the PCM's. You will be allowed to pick up your vehicle before the fix is done, although it is strongly discouraged by Mazda. The letter we received states that owners are allowed by law to pick up their vehicles as long as they are the rightful owners, and Mazda is to warn them about dangers and have them sign a form knowing the dangers of bringing their 5's home before the fix is made. They also apologize for the recall, and state that customer safety was their goal instead of waiting for parts to come in before calling vehicles back.


So do they know when the fix will be applied? I'm guessing that Mazda will continue to pay for the rentals if customer decide to wait.

[perfecto]

"They will be adding heat shields, and will be resetting the PCM's."

What does this mean for our transmissions, especially the manuals?

[jagsouth1]

Th eowner of my Mazda dealership just called. Parts will be shipped 10/24 and my Mazda5 will be ready no later tahn 10/28. He got an official notice from Mazda.

[Rustydragon]

I called my local dealer about picking up my M5 today. He said that the Mazda rep was not happy abou tdoing it but that it was MY car and they could not hold it against my wishes. They said i did have to sign something saying that i understood what was causing the problem and thati would not duplicate the conditions. This is not an official release from Mazda, but basically they are saying if we want them we can have them.

[Antonio DiMarco]

I called my local dealer about picking up my M5 today. He said that the Mazda rep was not happy abou tdoing it but that it was MY car and they could not hold it against my wishes. They said i did have to sign something saying that i understood what was causing the problem and thati would not duplicate the conditions. This is not an official release from Mazda, but basically they are saying if we want them we can have them.

Yeah I heard the same from my dealer.

[smaria]

I heard from my dealer today. He said that the heat shielding was in, my car would be fixed tomorrow, and I can pick it up on Monday! :)

Oh, wait...I was dreaming (hand)

[the_saint]

"They will be adding heat shields, and will be resetting the PCM's."

What does this mean for our transmissions, especially the manuals?
It means you will still have to shift them yourselves, you just can't leave it in 2nd for extended periods and high speed.

[perfecto]

It means you will still have to shift them yourselves, you just can't leave it in 2nd for extended periods and high speed.

Sounds like a stupid question, but apparently they're going to do something to the manuals too... <shrug>

[the_saint]

Sounds like a stupid question, but apparently they're going to do something to the manuals too... <shrug>
Yeah, it does sound stupid. But the fix says something about changing one of the cats or something in the exhaust. Maybe they need to recalibrate the PCM to work with the new exhaust more efficiently?
I don't know.

I know what they're doing, they're screwing with us. They are watching us like we're their pet dog chasing the flashlight beam up and down the hallway. They're putting us on an emotional roller coaster.

"Want your car, want your car??
Too bad, we're gonna keep it for a bit longer.

Want your car, want your car??
Here you go...sike!!!
Ah ha ha ha haaaaaa!!!!!!

Oh, we're sorry, here you g...NOT!" (hah)


Dirty bastards.

[Libra]

"They will be adding heat shields, and will be resetting the PCM's."

What does this mean for our transmissions, especially the manuals?

Transmissions are fine, to my knowledge. Just don't run it at high RPMs in second gear... lol.

[Antonio DiMarco]

Transmissions are fine, to my knowledge. Just don't run it at high RPMs in second gear... lol.

The problem is running the car at high RPMs in second for extended period at highway speeds. Have you guys ever done that? Christ I tried it with my Mazda 3 and couldn't take it for more than 10 seconds. Sure the engine is buttery-smooth, but it's apparent that you need to upshift. The more I think of this problem the more I realize the 3 people who had fires are IDIOTS. These are the sort of people that shouldn't be driving in the first place- the sort of people who raise insurance rates, the sort of people who read the paper, drink coffee and talk on their cell while going 70. I'm surprised they didn't engage cruise control. You know why the issue isn't in Europe? Because they actually pay attention when they drive. And they actually have to take a real test to get their license.

I actually feel bad for Mazda for having to deal with this stupidity.

The fix includes a new "silencer" (muffler), heat shield and PCM change (on the autos only)

End of rant... (deadhorse

[miatafied]

I actually did it for about 10 seconds when I took a test drive in the 5 before my 5spd came in. I was like what the hell? Oh, yeah! SHIFT! They must have realized that they were driving in the manual selection if they got it into 2nd! Not like they drove in 1st all the way. Makes you wonder.

[Libra]

I've got a 3 with the short shift. I only put it in second when I'm about to pass someone. Other than that, I put it in the high gear. I bet the 5 owners that caught on fire also complained about poor MPG... lol.

[unhappyM5owner]

I actually did it for about 10 seconds when I took a test drive in the 5 before my 5spd came in. I was like what the hell? Oh, yeah! SHIFT! They must have realized that they were driving in the manual selection if they got it into 2nd! Not like they drove in 1st all the way. Makes you wonder.


Could it be possible that 3 people could have duplicated this event? It seems quite a stretch as some posts have alluded to, I hope Mazda has really narrowed and isolated this problem. I grew weary about this whole ordeal and after speaking to HIFIVE on Edmunds Forum I called my dealer and signed a wavier to get my 5 back, I did. It gets way better mileage than the MPV. Good luck to all the folks waiting...Remember don't fry alive! Don't drive second in 65 . (boom07)

[Antonio DiMarco]

Could it be possible that 3 people could have duplicated this event? It seems quite a stretch as some posts have alluded to, I hope Mazda has really narrowed and isolated this problem. I grew weary about this whole ordeal and after speaking to HIFIVE on Edmunds Forum I called my dealer and signed a wavier to get my 5 back, I did. It gets way better mileage than the MPV. Good luck to all the folks waiting...Remember don't fry alive! Don't drive second in 65 . (boom07)

Not really that much of a stretch if you consider how they could have GOTTEN stuck in second gear.

I was thinking about it and I realized that the auto will stay in second gear if the driver nudged the stick over to manual mode by accident. It's relatively easy to do and possible if the driver wasn't paying attention. This would also explain why the 5 speeds didn't see the issue. People who drive 5 speeds know they need to upshift while people who drive autos expect the computer to do it for them. If these 3 people accidentally pushed the lever over to manual mode without realizing it there would have been no reason, other than the tach needle and elevated engine drone, for them to think that the car wasn't being automatically shifted. Again this would indicate a lack of attentiveness from the driver. Having driven on the Mass Pike for a number of years and witnessing how completely clueless most drivers are, I wouldn't rule it out.

If this was the case then I think is plausible that a very low percentage of the auto's out there could have experienced this issue. Remember it was only 3 out of 2700. Yes some of those were manuals but the majority were the the auto sticks.

My wife and decided to leave the 5 alone until the fix is applied. We love it but there is no compelling reason to pull it two weeks before the fix is expected. We have a loaner MPV so there's is no pressure.

[m3m5]

If anybody still has their 5 could U please post a picture of the exhaust system at the site of concern/heat shield (with or without flames accepted)to document the before and after recall fix appearance.

(blowjob)

[perfecto]

Remember it was only 3 out of 2700. Yes some of those were manuals but the majority were the the auto sticks.

Actually, it was 3 out of more than 5,000 as the incident never happened up here in Canada. :)

[WhitewaterPearl]

m3m5, In post #54 I identified two areas that IMO needed additional protection., it now seems the "rear muffler" area is one of the locations Mazda has taken a close look at.


If as stated the lack of heatshielding towards the "rear" of the car really is the problem it could be one of these locations:

-there is no shielding above the exhaust pipe directly above the rear swaybar.

-above the rear muffler; the "outer half" of the muffler has no shielding above it
and it is also pretty close to the side of the bumper.

[the_saint]

Got this via FedEx today.
http://img.photobucket.com/albums/v297/mlsaint78/IMG_0709.jpg

[fam]

me too. I guess they want to keep it until the new year. :-(

[Antonio DiMarco]

me too. I guess they want to keep it until the new year. :-(

What are you talking about? The letter clearly states that we should get our cars back at the end of the month. This corroborates with what my dealers tells me as well.

[5thAve]

My sales manager (who has yet to have a truth come from out of his mouth) insists I'm going to have my vehicle delivered on time as per the sales contract (dated Aug. 20th). Well, Mr. sales manager, "On Time" has long since passed. Now I love the car and have no intention of cancelling the deal. I know the recall is outside of the dealer's control. And I explained all this to the manager. I told him I'm happy to wait for the car but I'd like to know as soon as production resumes, so I can budget for the repairs that are going into my aging land yacht. All I want is to know when production gets rescheduled for my car. This discussion ensued (abridged version presented):

"Oh, well then I mean you'll have it in a couple of weeks."

"But you admit that that printout in your hand lists a build date of October, so my car hasn't yet been built, right? And I know that they've halted production..."

"No no no they haven't stopped production. Everything is fine! You'll have your car in a couple of weeks."

"Uummm, yeah. Well, I know that they've stopped production until they get a fix approved. And Mazda Canada tells me it takes up to three months to deliver the car from factory to customer. So, I think I'm going to get the car in December or January -- if I'm lucky, right?"

"No no no. Your car is in port. You'll have it in a couple weeks."

"But your stock list shows that it hasn't been built yet."

"Uhhh, yeah yeah. That's right. They're building it now. You'll have it in a couple of weeks."

<exit customer (me) >
(poke) Grrr. I can't get a straight answer out of anyone at this dealership and it's starting to piss me off. The one sales man who was a straight shooter (the with whom I did business) is on extended medical leave, so I'm left to deal with all the other, uh, "gentlemen" at this dealership.

[Antonio DiMarco]

My sales manager (who has yet to have a truth come from out of his mouth) insists I'm going to have my vehicle delivered on time as per the sales contract (dated Aug. 20th). Well, Mr. sales manager, "On Time" has long since passed. Now I love the car and have no intention of cancelling the deal. I know the recall is outside of the dealer's control. And I explained all this to the manager. I told him I'm happy to wait for the car but I'd like to know as soon as production resumes, so I can budget for the repairs that are going into my aging land yacht. All I want is to know when production gets rescheduled for my car. This discussion ensued (abridged version presented):

"Oh, well then I mean you'll have it in a couple of weeks."

"But you admit that that printout in your hand lists a build date of October, so my car hasn't yet been built, right? And I know that they've halted production..."

"No no no they haven't stopped production. Everything is fine! You'll have your car in a couple of weeks."

"Uummm, yeah. Well, I know that they've stopped production until they get a fix approved. And Mazda Canada tells me it takes up to three months to deliver the car from factory to customer. So, I think I'm going to get the car in December or January -- if I'm lucky, right?"

"No no no. Your car is in port. You'll have it in a couple weeks."

"But your stock list shows that it hasn't been built yet."

"Uhhh, yeah yeah. That's right. They're building it now. You'll have it in a couple of weeks."

<exit customer (me) >
(poke) Grrr. I can't get a straight answer out of anyone at this dealership and it's starting to piss me off. The one sales man who was a straight shooter (the with whom I did business) is on extended medical leave, so I'm left to deal with all the other, uh, "gentlemen" at this dealership.

That is horrible. Why can't these idiots learn that good business is all about being straight with the customer? Do they think lying to you will help?

Is there another dealership you can go to, or are you stuck with these idiots?

[fam]

What are you talking about? The letter clearly states that we should get our cars back at the end of the month. This corroborates with what my dealers tells me as well.


I was joking!

[Antonio DiMarco]

I was joking!

Oh, I misunderstood. Joking is usually followed by a: ;).

[the_saint]

Oh, I misunderstood. Joking is usually followed by a: ;).
lol, not with fam. (hah)

[-pixy-]

i cant believe you are still without your cars, i am so glad i didnt get the 5 like i had planned. i still plan on getting one in a year or two, hopefully all is worked out by then :)

[Silverlupus]

I need a letter from a Mazda Dealer in the US that states that the speeds have or have not been recalled on anything. Can anyone drop by one and have it faxed or mailed to me?

Appretiate it!

[4kids]

I have a manuel 5 and I called my dealer last Thursday telling them I would be in by Friday to get my car. Bottom line these are our cars and if we wanted them back they can't keep them from us. I'm paying for it not them. Plus even if I had an automatic I don't see myself driving at 65 or so in manuel 2nd gear. When I get my offical recall notice and I know the parts are in I'll take mine in but till then I'm rollin in mine.

[miatafied]

Got our letter today.

Plan on letting miles accumulate on the loaner MPV. Still debating about buying the winter wheel set up from tirerack for the 5 - I think it would be a good idea - don't want to be cursing myself at the first snowfall (When I finally get the car back) that I didn't get the snow wheels earlier.

[5thAve]

Is there another dealership you can go to, or are you stuck with these idiots?

You should have met the idiots at the FIRST dealership! On the second thought, you'd be happier without that experience.

[Johaan]

No more news or complants huh?

I just made my SECOND car payment on the 5 that is not in my possession.

Just thought I'd throw that out there. (deadhorse

[jagsouth1]

No more news or complants huh?

I just made my SECOND car payment on the 5 that is not in my possession.

Just thought I'd throw that out there. (deadhorse

I was informed by Mazda in Irvine, Ca. that all current Mazda5 owners will receive a check for $500.00. The warranty will begin in Jan, 06 and all repairs should be complete the week of Oct. 24th.

[Johaan]

I was informed by Mazda in Irvine, Ca. that all current Mazda5 owners will receive a check for $500.00. The warranty will begin in Jan, 06 and all repairs should be complete the week of Oct. 24th.

That would be good. Can anyone else confirm?

[the_saint]

I was informed by Mazda in Irvine, Ca. that all current Mazda5 owners will receive a check for $500.00. The warranty will begin in Jan, 06 and all repairs should be complete the week of Oct. 24th.
What do you mean "the warranty will begin in Jan. 06"?
Is that when these alleged checks will be mailed?

[smaria]

What do you mean "the warranty will begin in Jan. 06"?
Is that when these alleged checks will be mailed?

I think this means that the warranty will be extended. In other words, if I bought my car in July 05, the warrantee will be extended for 6 months (i.e., the warrantee's expiration date will be set as if I bought the car in Jan 06).

[Antonio DiMarco]

I think this means that the warranty will be extended. In other words, if I bought my car in July 05, the warrantee will be extended for 6 months (i.e., the warrantee's expiration date will be set as if I bought the car in Jan 06).

If this is true it's great news.

[perfecto]

I was informed by Mazda in Irvine, Ca. that all current Mazda5 owners will receive a check for $500.00. The warranty will begin in Jan, 06 and all repairs should be complete the week of Oct. 24th.

Jesus, I better get that letter out to Mazda Canada.

[the_saint]

Jesus, I better get that letter out to Mazda Canada.
ROFL!!

[boogaboo]

$500

Perfect!

There's that aftermarket ovehead DVD I was salivatin over!!! (dance)


If only it could be confirmed/corroborated...

[vizeta]

i don't hv too much hope from Mazda Canada. Just paid my 2nd payment, feels like i'm paying to the chevy suv (loaner). :(

[fam]

hope its true!!

[dracore]

Just asked my Canadian dealer... he says he didn't have any information about what the status was for the cars other than "trying to get them back to us as soon as possible".

He didn't have any idea about the fixes in the US scheduled for week of Oct.24

Anybody hear anything different?

[pbdave]

Just asked my Canadian dealer... he says he didn't have any information about what the status was for the cars other than "trying to get them back to us as soon as possible".

He didn't have any idea about the fixes in the US scheduled for week of Oct.24

Anybody hear anything different?

I spoke to my Canadian dealer over the weekend in regards to the 5 we have had on order since August 6th. He stated the following (only after it became clear I had been researching the recall):

The dealership had 50+ Mazda5 vehicles on the back lot that were "owned" - meaning they had plates & insurance. These 50 vehicles would be taking priority for part installation, once the parts arrived. He did not know for sure when parts were arriving, but had also heard Oct.24th mentioned, but could not confirm. When parts arrive he will have one or two dedicated techs on duty just to perform the work in order to get these 50 vehicles done ASAP. He also alluded to the fact that all dealerships may not be getting enough parts up front to do all of the repairs (scary), and that they will be placed in a priortiy sequence. He also alluded to the fact it may take until mid november for the repairs to be completely finished.

For those like myself who had a 5 on order, the story seems to get worse. The dealer had no 5's "for sale" on the lot - ie: everything sitting in the back was already owned by someone, as all shipments to the dealerships were immediately suspended when the recall came to light. It appears our 5 may be one of many "stuck" in port. The dealer said that all repairs to these vehicles will be done in the port BEFORE they are released to the dealers. The dealers will only be fixing units that they have already sold. He also said that the repairs in port may be done in no great hurry (WONDERFUL!). He alluded to the end of November as a potential for us to get our vehicle.

So hopefully that sheds some light. I don't know what to believe at this point. Our Mazda5 was originally promised to arrive in mid-September. The end of November seems like a LONG time away. I am quite displeased at the lack of info overall (no dealer followup up to this point through this whole process).

[perfecto]

Thank you for shopping at Signature Mazda. I've heard SO many horror stories about them, including some from former employees.

[pbdave]

Thank you for shopping at Signature Mazda. I've heard SO many horror stories about them, including some from former employees.
LOL! Well guess what - it gets even better...

Got a call today from the dealership. They explained that Mazda has sent a letter to all dealers in Canada explaining that they are not getting any Mazda5s for the time being. I guess there are none in "port" after all (huh?). There was a very long explanation as to why there were no vehicles coming, but to summarize they stated that vehicle production has been or is stopped for 2 months. The Dealer said to be realistic I am looking at December or January at the EARLIEST. They have people who put money down in July and August whose vehicles aren't even scheduled to be STARTED until December. They kindly offered to refund our deposit, and said we are basically out of luck. What a wonderful buying experience this is!

Anyone selling a 5 in Vancouver?

[Johaan]

He also alluded to the fact it may take until mid november for the repairs to be completely finished.


(bang)

Just the thought of mid-November gets my blood boiling. I'd really like some more news from Mazda USA at this point. The 24th is 4 business days away, I have hard time believing that the fix will be shipped within that time if it is not already on the boat.

[Antonio DiMarco]

(bang)

Just the thought of mid-November gets my blood boiling. I'd really like some more news from Mazda USA at this point. The 24th is 4 business days away, I have hard time believing that the fix will be shipped within that time if it is not already on the boat.

The nice lady told me that everything was still on target for parts to go out on the 24th. She also said they got word from Japan that the letter will go out today.

[pbdave]

(bang)

Just the thought of mid-November gets my blood boiling. I'd really like some more news from Mazda USA at this point. The 24th is 4 business days away, I have hard time believing that the fix will be shipped within that time if it is not already on the boat.

I doubt they will be shipping them by boat - it takes 3 weeks+ for the vehicles to get here on the boat from Japan, so its not the most efficient method. The parts are supposed to be pretty minimal. Hope your gets fixed soon!

[Johaan]

I doubt they will be shipping them by boat - it takes 3 weeks+ for the vehicles to get here on the boat from Japan, so its not the most efficient method. The parts are supposed to be pretty minimal. Hope your gets fixed soon!

Figure of speech man, but thanks. I hope it does as well.

[Antonio DiMarco]

I doubt they will be shipping them by boat - it takes 3 weeks+ for the vehicles to get here on the boat from Japan, so its not the most efficient method. The parts are supposed to be pretty minimal. Hope your gets fixed soon!

Yeah I'm thinking Fedex global. The woman I spoke to did say that Owners are getting priority but she admitted that she did not know how the parts would be shipped or where they're being manufacturered. I have to think that Mazda would use a manufacturer in NA for cost-reasons. How hard is it to fabricate a heat shield and a new muffler? And the PCM update can probably be e-mailed :-)

[the_saint]

A little birdie told me that the parts to fix our 5s will be in around the 24th and that we will be getting $500 to do whatever with. I think I'm going to but some Mazda3 lowering springs. (lol2)

[boogaboo]

Nice news saint (gossip)


$500=Euro Roof Rails for me or an aftermarket Overhead DVD!!! (dance)

[WhitewaterPearl]

Got my letter today.....warranty is extended, we will get a re-start date of Dec 1 2005- Dec 1 2009 or at 50k miles. (No restart on mileage.)

Also, check for $500 will be sent to registered owner 4-6 weeks after re-delivery of vehicle. Can be spent anyway you feel, no restrictions.

[dracore]

Got my letter today.....warranty is extended, we will get a re-start date of Dec 1 2005- Dec 1 2009 or at 50k miles. (No restart on mileage.)

Also, check for $500 will be sent to registered owner 4-6 weeks after re-delivery of vehicle. Can be spent anyway you feel, no restrictions.


I wonder if we Canadians are going to get something too.... (canada)

[fam]

I wonder if we Canadians are going to get something too.... (canada)

Hopefully a real army, and a faster health care system.

[the_saint]

Hopefully a real army, and a faster health care system.
I saw a think a while back that Putin was going to sell them some bad ass torpedos...better than anything we have apparently.
All I could think was "how the hell do you fire a torbedo from a canoe?" (uhm)

[fam]

I saw a think a while back that Putin was going to sell them some bad ass torpedos...better than anything we have apparently.
All I could think was "how the hell do you fire a torpedo from a canoe?" (uhm)

More importantly, how does a conoe work when all the water is frozen. I researched it a bit, and it has come to my attention that they were planning on strapping the torpedoes to those big newfoundland dogs and putting laser beams on their foreheads. Those things are gonna look wicked, but not as wicked as my Mazda5 after I get her tinted with the bling that mazda gives me.

[Antonio DiMarco]

More importantly, how does a conoe work when all the water is frozen. I researched it a bit, and it has come to my attention that they were planning on strapping the torpedoes to those big newfoundland dogs and putting laser beams on their foreheads. Those things are gonna look wicked, but not as wicked as my Mazda5 after I get her tinted with the bling that mazda gives me.

So you must be happy Fam. Like some of you expected, Mazda didn't give us the shaft.

I'm talking about being happy with Mazda USA. Dealer service is another issue.

[fam]

I havent gotten this letter so im still not set on it...but...yes, if all this is true, I am pleased, 500 goes a LOOONGGG way into making me forget about the mistake of an engineer that costed a month of having to drive a mazda6 instead of a 3 while my wife drove my 3 sedan instead of "her" 5. I had bought the 5 for me and to make a good weekend baby transport but she stole it from me and I am fine with that. I was amazed at what a crappy mpg the 2.3 gets in the 6. However, the parking brake works alot better in the 6, even at 60 mph. Come to think of it, maybe the reason im getting crappy mpg in the 6 is because its a Hertz rental, and Ive never jumped so many railroad tracks in my life. Thank you mazda.

[the_saint]

Rofl!!

[Antonio DiMarco]

I havent gotten this letter so im still not set on it...but...yes, if all this is true, I am pleased, 500 goes a LOOONGGG way into making me forget about the mistake of an engineer that costed a month of having to drive a mazda6 instead of a 3 while my wife drove my 3 sedan instead of "her" 5. I had bought the 5 for me and to make a good weekend baby transport but she stole it from me and I am fine with that. I was amazed at what a crappy mpg the 2.3 gets in the 6. However, the parking brake works alot better in the 6, even at 60 mph. Come to think of it, maybe the reason im getting crappy mpg in the 6 is because its a Hertz rental, and Ive never jumped so many railroad tracks in my life. Thank you mazda.

What are you doing using the parking brake at 60MPH?

[fam]

Properly breaking in a rental. The 3's parking break doesnt do much because of the short wheelbase, but the long wheelbase of the 6 allow you to lock up those back tires for better entry into taco bell parking lots and for sporadic tire squeeling at 60 mph (you have to pull it pretty hard or the car just slows down ..imagine that!). I was in a gravel lot the other day and the 6 is such a good slider with the parking break that I thought i was in the old mustang again, and i didnt even have to use mcdonalds trays! Thanks mazda.

[Johaan]

However, the parking brake works alot better in the 6, even at 60 mph. Come to think of it, maybe the reason im getting crappy mpg in the 6 is because its a Hertz rental, and Ive never jumped so many railroad tracks in my life. Thank you mazda.
(boom07) (10)

[Antonio DiMarco]

Properly breaking in a rental. The 3's parking break doesnt do much because of the short wheelbase, but the long wheelbase of the 6 allow you to lock up those back tires for better entry into taco bell parking lots and for sporadic tire squeeling at 60 mph (you have to pull it pretty hard or the car just slows down ..imagine that!). I was in a gravel lot the other day and the 6 is such a good slider with the parking break that I thought i was in the old mustang again, and i didnt even have to use mcdonalds trays! Thanks mazda.

I hope you're kidding. The lack of emoticons scares me.

[smaria]

Well, I guess if Mazda has to recall all of their vehicles and put stickers on them that say "WARNING: Do not apply the parking break unless the car is stationary", we'll know who to be angry with...

[fam]

If and only if you work for Hertz then I am kidding. I cant give any more details out as some of you apparently arent amused, but as you take your speed bumps by your home at granny pace, just remember..... WWFD ...What would Fam do?

[Antonio DiMarco]

Well, I guess if Mazda has to recall all of their vehicles and put stickers on them that say "WARNING: Do not apply the parking break unless the car is stationary", we'll know who to be angry with...

How is going with the insurance claim?

[MazKid]

Our post-recall Mazda 5s have warning stickers(automatics) on the shift "table" stating that it's a dual-mode automatic and that in manual mode you must shift gears. Even says failure to shift can result in fire and injury.

It all boils down to possibly 1 or 2 people who bought the 5, didn't know how to use manual mode at all, and left it in manual mode, drove on the highway in 2nd gear near the redline, and got the exhaust so hot that the bumper caught fire. It's one of those things that's so unlikely to happen that I have no fears of driving our Mazda 5s at all. Ofcourse we can't sell any at the moment, can't let people drive them either. The heat sheild/other parts are supposed to be in November 1st or there abouts.

It's a shame that someone basically caused this recall because of ignorence, but atleast Mazda is doing the right thing and recalling all of them, giving loaner cars, and refunds etc. I like the Mazda 5(the manual), drives just like a 3, looks cool, and neato inside and out.

[smaria]

How is going with the insurance claim?

Thanks for asking :)

I'm still waiting for a first offer from the dealer, so that I can counter-offer with "I want a new car" (or something like that). Here's what's going on:

(1) The dealer supposedly filed a claim with his insurance company. I'm waiting to hear from the dealer's insurance company to confirm that and to see how the claim's progressing (the insurance company hasn't returned my calls, so that's frustrating). Ideally, the insurance company would replace the car, but they'll only do that if they think it's not salvagable.

(2) My dealer is trying to lump some of the responsibility onto MazdaUSA (he told me as much), since the car was on his lot for a MazdaUSA-initiated recall. He's going to be meeting 1-on-1 with the regional MazdaUSA rep this Friday (tomorrow) and shortly after that I should hear from the dealer about what he and/or MazdaUSA is willing to do for me.

(3) I went today to look at the car myself. Most everything's in working order (all lights, engine, stereo, etc.), and actually it was hard for me to tell the car was ever wet. But the remote door lock/unlock functions aren't working, so there IS some damage to the electronics. Visually, it appears that the water just barely reached the bottom of the door...just enough to get some water inside the car and affect any under-the-seat or under-the-car parts. The mechanic said it wasn't a certainty that insurance would decide to replace the car, but he said that if they don't replace the car I should ask for a warrantee that covers the car for as long as I own it. The condition of the car seems good, so I'd be happy to take the car back if I wasn't so worried about future problems (to the electronics, etc.) caused by this incident...

(4) While looking at my car, I saw some other Mazda5s on the garage's lot. I asked the garage, and it turns out there ARE other owners in my situation (the dealer lied to me and said I was the only one). I might try to get in touch with them and see if we can negotiate better by acting together...but it all depends on what the dealer decides to offer me up front.

Whew....so, lots going on, but no real progress until I hear from the dealer with his first offer of resolution. Hopefully tomorrow...I'll let you know once any real progress is made...

Steve

[MazKid]

I likewise hope you're kidding, it's one thing to drive the piss out of a Focus or do a few nuetral drops in a Neon, but acting like Rod Millen in a Mazda 6, a real car, is unjustified.

[airman_slacker]

Hopefully a real army, and a faster health care system.

ROFLMAO!

Does Canada even have an Army?
(Don't take it offensively. I have family in Canada and I really actually really like Canada. Very clean and friendly!)

[fam]

Its still a rental. Since when is mazda responsible for flat spotted tires on a rental!?!

[kokomo]

Got my letter today.....warranty is extended, we will get a re-start date of Dec 1 2005- Dec 1 2009 or at 50k miles. (No restart on mileage.)

Also, check for $500 will be sent to registered owner 4-6 weeks after re-delivery of vehicle. Can be spent anyway you feel, no restrictions.


This is great! My dealer confirmed the same news. This is actually quite rare when it comes to recalls. Glad to see that Mazda does give a damn about us.

[Libra]

Fam, can you even justify beating the piss out of a Mazda? Maybe if it was a Suzuki, Kia, or Honda, but a Mazda? (boom07)

[Antonio DiMarco]

Fam, can you even justify beating the piss out of a Mazda? Maybe if it was a Suzuki, Kia, or Honda, but a Mazda? (boom07)

Me thinks Fam has some anger issues. (bang) (gun) (argh)

Maybe you should use the money for therapy? Or maybe buy yourself a life-sized teddy bear to make the tears go away. Wait that's probably not a good idea. In your state of mind you would probably run the poor thing over. :)

[fam]

You guys are wack, driving the hell out of a rental is WHAT YOU DO. What would you do if you had a rental corvette....youd drive the hell out of it, so really, im comparing a mazda6 to a vette, see? Lets celebrate our 500 dollar victory dance!! LA LA LA! Only bad thing is I wish it was in mazda accessories because my wife is making me save it...*cries*, she wouldnt even let me use it for tint.

[miatafied]

cries*, she wouldnt even let me use it for tint.

OUCH!

Although we plan to use it for something so totally mundane as to make it horribly unexciting - winter tires/steel wheels! Yech! If I could find a set of cheap alloys, I would go with those, but the offset is tough to match. Oh, well. THANK YOU MAZDA! (I would really HATE spending my own money on the winter wheels!)

And Fam - just for the record - I'm with you on the railroad track hopping. (Not literally, of course) We have a loaner MPV - that I've been shamelessly picking up stuff off the curb with. I wouldn't stick a dirty bike in the back of my 5!! No way! In the back of the loaner? As long as it fits! So far I got a soccer goal, a couple kids bikes, an office chair, an old desk, and a dart board! Hooray for town junk day!

[the_saint]

my wife is making me save it...*cries*, she wouldnt even let me use it for tint.
Yup, I can see who wears the pants in that family. (hah)

[Antonio DiMarco]

OUCH!

Although we plan to use it for something so totally mundane as to make it horribly unexciting - winter tires/steel wheels! Yech! If I could find a set of cheap alloys, I would go with those, but the offset is tough to match. Oh, well. THANK YOU MAZDA! (I would really HATE spending my own money on the winter wheels!)

And Fam - just for the record - I'm with you on the railroad track hopping. (Not literally, of course) We have a loaner MPV - that I've been shamelessly picking up stuff off the curb with. I wouldn't stick a dirty bike in the back of my 5!! No way! In the back of the loaner? As long as it fits! So far I got a soccer goal, a couple kids bikes, an office chair, an old desk, and a dart board! Hooray for town junk day!

Yeah I don't subscribe to the "beat the hell out of your rental" philosophy. I treat it like I would treat my car. Especially since it was new to begin with. I've even vacuumed it out and got upset at my kids for eating in it :)

[fam]

Mine had 5k loaner miles on the 6, definately not new, 5k loaner miles =100,000 regular miles. Yes, she wears the pants as she wears the boobies, so its ok with me.

[airman_slacker]

Yeah, I was hoping to get the rest of Satellite radio put into the 5, but my pregnant off base commander said no (don't try to argue with a pregnant woman). Although we both do want tint on the windows...

[the_saint]

Mine had 5k loaner miles on the 6, definately not new, 5k loaner miles =100,000 regular miles. Yes, she wears the pants as she wears the boobies, so its ok with me.
mmmm...boobies (godown)

[the_saint]

"pregnant off base commander"
That is too funny!

[fam]

I was there 3 months ago, if you think the commands are tough now....it actually gets worse....much worse. Soon you are taking orders from a commander and her senior officer.

[Johaan]

I got my letter confirming $500 and warrentee reset. I'm really glad Mazda did this as an olive branch to us jilted 5 owners.

Thanks to the community for all the support. I'm just looking forward to getting the 5 back.... I'm sick of this outback. (thumb)

[perfecto]

Can anyone scan the letter from Mazda USA for me?

[the_saint]

No, but I can take a picture of it.
Gimme a minute.
*
*
*
*
1 minute later...
http://img410.imageshack.us/img410/5622/img10283dy.th.jpg (http://img410.imageshack.us/my.php?image=img10283dy.jpg)

(thumb)

[Antonio DiMarco]

I got my letter confirming $500 and warrentee reset. I'm really glad Mazda did this as an olive branch to us jilted 5 owners.

Thanks to the community for all the support. I'm just looking forward to getting the 5 back.... I'm sick of this outback. (thumb)

Do you know if the letters were sent regular mail? Or were they sent Priority? I'm trying to figure out when to expect mine.

[WhitewaterPearl]

Do you know if the letters were sent regular mail? Or were they sent Priority? I'm trying to figure out when to expect mine.
They were sent via regular mail from Irvine, CA postmarked the 18th.
Should take 4-5 days cross country.

[rarefc3s]

I must say I have been happy with the way this whole situation has been handled. I am a Mazda loyalist and was happy my wife liked the car. We got the first one sold in Kentucky. We have two kids so I think with that in mind Mazda handled this very well. The $500 will offset the increased cost of filling up the damn Kia mini van we got as a rental.

[fam]

Go Big Blue!
http://img.photobucket.com/albums/v315/superfam/Mazda/pic064.jpg

[perfecto]

Mazda Canada is still saying they are giving no compensation on the 5... I am really pissed now. If you live in Canada and have been inconvenienced by the loss of your 5 I encourage you to write to mcicr@mazda.ca and explain your situation.

[rarefc3s]

Go Big Blue!

I bleed RED. Go Cards. ;)

[fam]

Thats so wrong to be a tardinal fan! Atleast UK knows we suck at football, e.g. you wont hear opposing crowds yelling over-rated at us!

[FrostyCarbon]

Perfecto...Calling Perfecto...And all Canadian Mazda5 owners!!!

THIS WAS NOT A DREAM!

I was @ the dealer today looking for winter rims and , my sales guy came and told me about some compensation. THEN the service manager said he heard about it. I went to the owner and asked him if true, and he looked it up.

The owner read the e-mail right in front of me, wouldn't print it out for me though, but I saw it!

Parts SUPPOSED to be this week sometime(not counting on that), warranty start from Dec., and $500 mailed to the owners of the 5'z.

He also touched on somthing about getting ANOTHER personalized Roots bag from Mazda....

WE SHALL SEE..... :>)

It made my day hearing that today! I was really worried that Mazda Canada would not step up as USA did.

[Antonio DiMarco]

Perfecto...Calling Perfecto...And all Canadian Mazda5 owners!!!

THIS WAS NOT A DREAM!

I was @ the dealer today looking for winter rims and , my sales guy came and told me about some compensation. THEN the service manager said he heard about it. I went to the owner and asked him if true, and he looked it up.

The owner read the e-mail right in front of me, wouldn't print it out for me though, but I saw it!

Parts SUPPOSED to be this week sometime(not counting on that), warranty start from Dec., and $500 mailed to the owners of the 5'z.

He also touched on somthing about getting ANOTHER personalized Roots bag from Mazda....

WE SHALL SEE..... :>)

It made my day hearing that today! I was really worried that Mazda Canada would not step up as USA did.

What is a personlaized "Roots" bag?

Oh and i heard form Mazda USA that teh parts were shipping today and the plan was to have all 5's fixed by end of month.

[the_saint]

So will you guys from the Great White North be getting $500 CAD or $593 CAD ($500 USD converted)?

[FrostyCarbon]

Roots Canada is a company that just makes quality(better than average anyway) clothes and hats, and the like, with their Roots Canada logo on it.

The 1st (+-)1200 Mazda 5's sold in Canada got one of these leather carry on type bags(18"x18"x3ft?) for the owners. Cheesy promotional thing. Mazda logo on it. Not a huge deal, just a nice perk.

[vizeta]

i'm in Toronto, called dealer but they hvn't got any info yet, no parts, no money so far. delay in eastern coast?

[fam]

This just in from Mazda:

http://img.photobucket.com/albums/v315/superfam/1175386711.jpg

:-)

[perfecto]

This just in from Mazda:

http://img.photobucket.com/albums/v315/superfam/1175386711.jpg

:-)

LOL Fam - they better love Canada, they sell more Mazdas per capita here than they do in the USA!

[fam]

per capita doesnt really matter to mazda. They see canada=$$$ and USA =$$$$$$$$$$$$$$$$$$$$ despite a per capita. Plus Mazda has a better hold on the canadian market, so why kiss their asses when they will buy mazdas anyway.

[Johaan]

Spoke to my dealer. He said that the software fix should be to them by the end of the week and the heat sheild in next week.

So a little more wait, but the light is at the end of this long tunnel.

BTW, unrelated question. Before losing their 5, did anyone else see this problem? Under the gas cap there is a small piece of rubber that covers the spout as what I assume is a splash guard. The first time it got splashed with gas though it became unglued. I'm having the dealer look at it, but wondered if anyone else saw this.

If anyone can remember that is.

[c0der]

Good news Canadians. My wife just called and told me that we got the letter today. It seems to be identical to the US letter picture posted earlier:

- Parts at dealerships week of Oct 24th
- Dealers told to give 5s priority for fix; should have them 1st/2nd week Nov.
- Warranty reset to start Dec 1, 2005
- Cheque for $500 (Cdn) to be received 4-6 weeks after getting 5 back

Nice. I guess me and Mazda can be friends again.

[fam]

No!!!!!!

[5thAve]

i'm in Toronto, called dealer but they hvn't got any info yet, no parts, no money so far. delay in eastern coast?

I was in my dealership (Carling Motors, Ottawa) yesterday. They had parts and were effecting repairs before my very eyes. A Mazda5 had resumed its place in the showroom.

Also: the new "redesigned" cargo covers are avaliable and they even had some in stock though I didn't get to see them myself.

[perfecto]

I get my car back today. :) They are going to wash her, and give her a full tank of gas, as well as all the compensation outlined above.

Happy day!

[afticarab]

Dealer just called me, parts are in, will drop off car tonight should have later tomorrow. Its all bolt on no cutting of exhaust parts to install heat shield.

[dracore]

Full tank of gas? I wish I had drained the tank before I rolled it in for repairs :(

[Antonio DiMarco]

I get my car back today. :) They are going to wash her, and give her a full tank of gas, as well as all the compensation outlined above.

Happy day!

Damn my dealership in Mass didn't ave any info yet. If Ottawa is getting parts I have to think that the East Coast isn't far behind. Funny It's only been a day since Mazda supposedly started shipping parts. It seems pretty interestign that parts made it from Japan to Ottawa in a day. Somethings up.

[FrostyCarbon]

I e-mailed Mazda Canada last night via the address that Perfecto left to see if they would confirm the offer.
They wrote today, that it is true, and the letter is in the mail stating everything mentioned.

Good news all round I'd say.
Except the kids will be disappointed to give the Chry.300 back. They just love it for some reason....

[fam]

Thats awesome, except I too took it in with a full tank of gas. Gosh nab it to poop.

[the_saint]

Thats awesome, except I too took it in with a full tank of gas. Gosh nab it to poop.
bwahahaha!! I brought mine in on fumes. (hah)

[fam]

Hopefully not off of you!

[fam]

Anyone from the states know of the parts being in house at any dealership???

[rarefc3s]

It seems pretty interestign that parts made it from Japan to Ottawa in a day. Somethings up.

Except I am betting that the parts were engineered and made in California where Mazda USA is located.

[Antonio DiMarco]

Except I am betting that the parts were engineered and made in California where Mazda USA is located.

Not according to the Mazda Customer Service, rep I spoke to yesterday. Accoridng to him the parts are being manufacturered in Japan.

But what you say makes more sense especially since people in Vancouver and CA seem to be getting parts before us.

Who knows. I'm calling Mazda again and see if I get a different story. :-)

[Antonio DiMarco]

Not according to the Mazda Customer Service, rep I spoke to yesterday. Accoridng to him the parts are being manufacturered in Japan.

But what you say makes more sense especially since people in Vancouver and CA seem to be getting parts before us.

Who knows. I'm calling Mazda again and see if I get a different story. :-)

I just spoke to anotehr Mazda CS rep and he says that the fix for the recall was designed in CA. He isn't sure how people in Ottawa were able to get parts so soon though.

[perfecto]

Who's in Ottawa?

[the_saint]

Well, I just got off the phone with my dealer and they're saying that the parts have been shipped and they expect them sometime next week and that I should have my car by the 2nd week of Nov.

[dracore]

Heh
I just saw an indigo Mazda5 in an underground parking lot. I don't think that person ever brought their car to the dealer.

[WhitewaterPearl]

Heh
I just saw an indigo Mazda5 in an underground parking lot. I don't think that person ever brought their car to the dealer.
I never turned mine in either :)

[5thAve]

Who's in Ottawa?

I am. I didn't have delivery of the car before the recall, and still won't for a while, but happened to be in the dealership talking to the parts guy who told me the parts arrived that morning. Over his shoulder I saw some 5's up on lifts being repaired, and one back in the showroom.

[Antonio DiMarco]

I get my car back today. :) They are going to wash her, and give her a full tank of gas, as well as all the compensation outlined above.

Happy day!

Dealer called me this afternoon and my 5 is ready! Going to pick-it up tomorrow am! :) :) :) :) :) :) :) :) :) :) :) (yippy)

[fam]

Wonderful congrads. Enjoy it.

[miatafied]

Called the dealer yesterday - they're saying early next week. Guess I'll take the loaner through the carwash before I bring it back.

[the_saint]

Called the dealer yesterday - they're saying early next week. Guess I'll take the loaner through the carwash before I bring it back.
Don't forget to top it off too. They'll probably charge you 6 bucks a gallon if you don't. (boom07)

[fam]

:-) My rental 6 used to be blue.

[MazKid]

"Used to be" as in you repainted it? Post pics!

[miatafied]

Don't forget to top it off too. They'll probably charge you 6 bucks a gallon if you don't. (boom07)

Yeah - It's something crazy like that....

[the_saint]

:-) My rental 6 used to be blue.
still whoring away I see. http://img.photobucket.com/albums/v297/mlsaint78/SMILEYS/blum.gif

[fam]

still whoring away I see. http://img.photobucket.com/albums/v297/mlsaint78/SMILEYS/blum.gif

I had intentions on washing it but it got cold here. I called my dealer and they have no word on parts still, so Ill be with the mazda formerly known as blue for a bit more. Maybe its possiblt to clean it using the parking break in the rain? To whore it out even more im taken it somewhere on sunday that is the death to all cars.............................michigan....yes, thats right I75 all the way up to taylor...the potholes, the a-holes, the crazy no light lane crossings, itll destroy any automobile. Wish me luck. (thumb)

[unhappyM5owner]

I had intentions on washing it but it got cold here. I called my dealer and they have no word on parts still, so Ill be with the mazda formerly known as blue for a bit more. Maybe its possiblt to clean it using the parking break in the rain? To whore it out even more im taken it somewhere on sunday that is the death to all cars.............................michigan....yes, thats right I75 all the way up to taylor...the potholes, the a-holes, the crazy no light lane crossings, itll destroy any automobile. Wish me luck. (thumb)
Man....Fam...I really dig your postings your so reserved and shy :rolleyes:

[Antonio DiMarco]

Don't forget to top it off too. They'll probably charge you 6 bucks a gallon if you don't. (boom07)
Not my dealer. They said they didn't care if I brought the loaner back on fumes.

Got the 5 this morning and I have to say I'm pleased with the way Mazda handled the recall. The car was cleaned and filled with gas and drives wonderfully. They actually replaced the ENTIRE exhaust system from teh manifold to the muffler. I also noticed that the new muffler has a chrome tipped pipe! This isn't something the Sport version originally came with.

[the_saint]

...I also noticed that the new muffler has a chrome tipped pipe! This isn't something the Sport version originally came with.
Really? I hope I get one too, my touring came with the stealth tip as well. I needs me some bling. (bling)

[airman_slacker]

I called to find out the status on parts and they said as we were speaking that they were putting my car together and it would be ready monday or tuesday? I'm gonna call again and get them to get it out today if possible. I can't stand another weekend with this MPV!

[Antonio DiMarco]

Really? I hope I get one too, my touring came with the stealth tip as well. I needs me some bling. (bling)

Yep chrome, I double-checked to make sure I wasn't seeing things. The muffler is also a completely new design- looks bigger.

My service department said it took a couple of hours to do the fix. Of course I have a 5 speed, so the Auto may take longer.

[airman_slacker]

Alright, turns out mine is now done, they just need to clean it up. They set mine to be the first on list to be cleaned so I can go get it tomorrow!!! :D

[fam]

Man....Fam...I really dig your postings your so reserved and shy :rolleyes:

You forgot good looking. (ghey)

[airman_slacker]

I HAVE IT! OH THANK GOD I HAVE IT BACK FINALLY! But I did find a small scratch in the door! The dealership is going to take care of it though. I missed it so much.

[dracore]

Congrats!

I asked my Canadian dealer and he said that a few Mazda5s went out -- they manage to fix about 3 cars a day. Mine unfortunately was not a part of that group :( I will get it soon though....

On the other hand, those who are on the waiting list will have to wait at least 4 months! (boom01)

[BlkZoomZoom]

We haven't got any parts yet.... We still have 7 Mazda5's sitting out back. The manager has been taking them around the block once a week so the tires don't flat spot and the rotors don't rott so bad...

I wonder why some dealers got the parts and other didn't?

[boogaboo]

What the freak???

I haven't heard squat from my dealer...And I don't want to call them cause they'll no-doubt key my M5 since the ruckous I created over not paying for the replacement to a flat on my loaner MPV... (pissed)

So, I'll sit tight and wait...for all I know they'll do me last... (bang)

I canott wait any longer!!!!!!!! (attn)

Antonio, you're in Mass right? You got yours back already??? :wtf:

[fam]

Thats awesome, my dealer hasnt moved my car at all...period. The rotors look rustariffic. I check on her from time to time.

[Antonio DiMarco]

What the freak???

I haven't heard squat from my dealer...And I don't want to call them cause they'll no-doubt key my M5 since the ruckous I created over not paying for the replacement to a flat on my loaner MPV... (pissed)

So, I'll sit tight and wait...for all I know they'll do me last... (bang)

I canott wait any longer!!!!!!!! (attn)

Antonio, you're in Mass right? You got yours back already??? :wtf:

Yep we got our 5 back Friday. Like I said I love my dealer. Sentry West has not done me wrong in the past 4 years. And that's why I'll continue going back to them and be a loyal Mazda owner. Mazda can only do so much; it's the dealer's service that matters most.

I got to think that the parts would be coming from the same location. Supposedly Sentry got parts last Wednesday evening.

[miatafied]

Got another letter from Mazda yesterday. The envelope had "Important Recall Information" in big red letters, but it really didn't say too much. Only thing was that it had some kind of refund form in it for people who paid to have their 5's fixed? I wonder what that is about? Anyhow.....anyone else get the letter?

[rockett]

Could someone post some pictures with the new exhaust?

My dealer is telling me that it may be another couple of weeks before my car is ready and they are an hour away so I haven't a clue what the new exhaust is looking like.

[miatafied]

Spoke to my dealer today - the parts came in late on Friday - will be able to pick it up tomorrow (Hooray!) My loaner MPV served it's purpose - but I'm really looking forward to having the 5 back.

[Johaan]

Red-5 is back in the garage! Braved Atlanta Halloween traffic to go get it, now that's scary.

Hope everyone gets theirs back soon!

[FrostyCarbon]

Got our 5 back today.
All done and cleaned. Very happy!
Lots of brake grinding at first from the rusty discs, and the brake pedal seems softer than I remember....
I 'm just glad to have it home.

[rarefc3s]

My dealer doesn't have all the parts in yet. They 'hope' to get it back to me this week.